Family Health Center, Navicent Health

This letter is in response to Ms***’s complaint regarding “robocalls” from Right Honda These automated calls that Ms *** is referring to, are actually generated from a 3rd party agency that sends out marketing campaigns for Right Honda Our General Manager, *** ***, has
taken measures to insure that Ms*** is successfully removed from any further call list I have reached out to Ms*** as well I have left a message and instructed Ms*** to contact me directly if she continues to receive calls In some cases, it takes a little while for the names to be completely removed, so I gave Ms*** has my direct contact information, in case the problem should continue in the future.We do apologize that this has not been resolved with the previous attempts by Ms ***, and that this has created an inconvenience for Ms ***.We value all of our customers and potential customers, and hope this will be to Ms ***’s satisfaction Thank you.Sincerely,*** *** Office Manager Right Honda

11-6-14Revdex.comRE: ID#*** *** ***This letter is in response to the above referenced complaint. Our Finance Director, *** ***, has been in direct contact with ** *** to resolve the issue.At the time of the complaint, ** ***’s financing was
not approved for her new vehicle, so the payoff had not been sent on the *** ***. At this point in time, Regional has paid in full and Right Honda will assist with removing the derogatory mark on ** ***’s credit bureau.We hope this will resolve this matter and will be satisfactory to ** ***.*** ***Right Honda***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In response to Mr. [redacted]’s complaint regarding our advertising mail piece we would like to start by stating in no way is this piece designed as a “scam” as Mr. [redacted] describes. Many retail companies use advertising to attract customers to come in to the store to look at the merchandise. In...

our case it is automobiles. We would further add that we have had the mail pieces scrutinized by an attorney to ensure that we complying with all Arizona laws and appropriate disclaimers, which are included in the mail piece. While Mr. [redacted] may be upset as to the mailer and its intent, we have several customers who come in and are very happy when they leave with a new vehicle. Although one of the requirements is that the prize be redeemable at Right Honda, it only makes good business sense to want the possibility of a new customer to our dealership. We certainly wouldn’t want them to buy from a competitor. Mr. [redacted]’s interpretation of the mailer is just that, his interpretation. Furthermore his request that we formally apologize is unreasonable. Our General Manager, [redacted], did try to contact Mr. [redacted] on several occasions to see if they could discuss the mailer, however, he did not respond. As stated earlier, we have many customers that are very happy with Right Honda. We strive to make their buying experience the best it can be. If Mr. [redacted] would like to contact [redacted] directly, his direct number is ###-###-####.

This letter is in response to [redacted] complaint regarding her extended service contract.  When [redacted] originally purchased her new [redacted]; she also purchased an additional Honda Maintenance Warranty along with a Gap Policy.  The vehicle also had the...

original factory warranty, which is a 3 year/36000 mile warranty from the time of purchase.   After the purchase, [redacted] decided that she would rather have a warranty that was equivalent to warranty that she had on her previous vehicles, which was for an extended term.   [redacted] informed [redacted] that she could purchase an additional extended warranty for $750, which is the dealership cost.  This warranty would be a Honda Care warranty for 6 years/ 100,000miles.  [redacted] was not happy with that offer, so in good faith, Right Honda offered her the warranty for no cost.    This was satisfactory to [redacted].   Right Honda submitted the warranty, but due to the fact that [redacted] had already purchased a Maintenance Warranty through Honda, the additional extended warranty was rejected. Right Honda proposed to cancel the existing maintenance warranty, and provide a maintenance warranty through a different company that we use.   During this time [redacted] relocated to Texas, and the company that offers the maintenance warranty would not honor the new maintanence warranty in Texas.   The only other option at this point is to offer [redacted] a different extended warranty with the same coverage,  through First Automotive.  Right Honda has submitted this warranty for [redacted], and it actually has greater benefit for [redacted] due to the fact that the effective date is January 2, 2015, rather than the original purchase date.[redacted] has been in contact with [redacted] as recent as today 2/20/2015.  We believe that we have addressed all of her concerns, and [redacted] is satisfied with the outcome.We value all of our customers and believe that we have handled this complaint to [redacted] satisfaction.  Thank you.Sincerely,[redacted]Business Manager  Right Honda