Family Hyundai

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com In regards to Case #XXXXXXXX, we purchased a Hyundai Sonata from [redacted] as a used vehicle in August of 2006, we stocked in and sold this vehicle as used, which all of our customers paperword statedNever at any time did we infer that the vehicle was new, but because it was purchased from [redacted] it should have had the yr/100,mile new car warrrantyOn Thursday, September 10th, our service director contacted [redacted] regarding this vehicle and they have corrected their records to reflect the yr/100,warr on this vehicleWe have the customers vehicle and will put them in one of our loaner cars until their vehicle is fixedEverything should be taken care of to the customers satisfaction

netnet Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Mike [redacted]

Initial Business Response /* (1000, 5, 2015/09/28) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
In response to this consumer complaint, we do not make it a habit to contact a customer everyday, several times a dayDue to a lack of
communication in our Business Development Department, this customer was in fact contacted several times in one day, we have sent the consumer communication apolizing for the excessive number of phone calls and we have offered to pay for their next oil changeWe have asked that they contact our Internet Sales Manager *** *** so that he can personally take care of thisWe hope that this will be satisfactory to the customer

To Whom It May Concern,Re: Mike ***There was no intent to decieve the customer by not returning call regarding the carfax report, when the customer called the salesperson was off and did get the carfax to the customer when she returnedWe have contacted the customer to resolve this
issue and as a gesture of goodwill we installed a remote start in the customers carThe customer loves the car they are in and intends to utilize our service department and is completely happy with his purchase. Jason ***General Sales Manager

netnet
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Mike [redacted]

Initial Business Response /* (1000, 5, 2015/09/11) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
In regards to Case #XXXXXXXX, we purchased a 2006 Hyundai Sonata from [redacted] as a used vehicle in August of 2006, we...

stocked in and sold this vehicle as used, which all of our customers paperword stated. Never at any time did we infer that the vehicle was new, but because it was purchased from [redacted] it should have had the 10 yr/100,000 mile new car warrranty. On Thursday, September 10th, our service director contacted [redacted] regarding this vehicle and they have corrected their records to reflect the 10 yr/100,000 warr on this vehicle. We have the customers vehicle and will put them in one of our loaner cars until their vehicle is fixed. Everything should be taken care of to the customers satisfaction.

In response to Maricella T [redacted]'s complaint, we did perform an oil change and tire rotation on July 18, the vehicle had 92,806 miles. After calling D"Arcy Hyundai, the current mileage is 94,406 miles. If the lug nuts were left loose or not re installed at the time of tire rotation, the vehicle...

would not have been drivable for 1600 miles. I talked to the customer and told them if we had left the lug nuts loose after the tire rotation, the vehicle would have been nearly undrivable with a severe vibration. I did recommend that they contact their insurance company, because it could have been vandalism or an unsuccessful theft attempt. Per a conversation with Mr [redacted], I did offer to help him with the repairs as a good will gesture, if he could get the vehicle to our repair shop. If this had happened within a 100-200 miles, we would have repaired, no questions and no cost to customer. Sincerey,T. J. [redacted]Service Director[redacted]