Family Learning Solutions

Dear [redacted] ; We are very sorry for your complaint, but after checking the room the very next day, we did not find anything wrong with the doorAs a matter of fact, we have our inspector here from [redacted] Hospitality and I asked her to please go to the room so we could check the room togetherShe did not find anything wrong with the doorThe only thing we could think of is that because it is a heavier wooden door, it would make noise if someone were to slam it or close it hardBut it does not squeak or grind or make any noise whatsoeverYou said you were up half the night, but according to your statement, you said your wife went in the bathroom at? 2am? and she woke youIt sounds as if you were sleeping until thenSince your alarm was set for? 4:30? you lost hours worth of sleep and we are sorry, but it was not because of any squeaks, it might have just been because your wife heavily closed the doorWe do not think it is fair to us to refund any money for the sound that woke youWe would take the responsibility if it was something we could fix, but in this case, everything checks outSincerely, [redacted] General Manager

Complaint: [redacted] I am rejecting this response because: The manager does not know what happened This is hearsay from the clerk destiny that I am reporting The hotel is filthy,bad customer service (please check all their reviews) and is a very difficult staff They were not prepared to take us at all for the 6am shuttle and when I complained the clerk walked away and left me standing there They are rude and the manager cannot resolve problems by blaming customers and not taking into consideration of the staff Also it's filthy and they need health inspector to come out to view propertyI would like a full refund for my stay Regards, [redacted]

Dear Mrs [redacted] According our camera there were no complaint about the room.I'm no defending my employees either.I believe in the phrase "Customer is always right" but in this case I see the you were rude and I can even send the video part were you keep arguing with the receptionsI still do not understand what was bothering except the you need the shuttleWhich I already explain to you in many wayUnfortunate I won't be able to refund your money back because you stayed at the hotel and you never complaint for the room eitherI'm really sorry for any inconveniences the my had happen to youI wish you can call me and talkYou can call me Monday 10A or Wednesday I'm here [redacted] ***I look forward to hear from youSincerely; [redacted] **

Dear [redacted] ; We are very sorry for your complaint, but after checking the room the very next day, we did not find anything wrong with the doorAs a matter of fact, we have our inspector here from [redacted] Hospitality and I asked her to please go to the room so we could check the room togetherShe did not find anything wrong with the doorThe only thing we could think of is that because it is a heavier wooden door, it would make noise if someone were to slam it or close it hardBut it does not squeak or grind or make any noise whatsoeverYou said you were up half the night, but according to your statement, you said your wife went in the bathroom at 2am and she woke youIt sounds as if you were sleeping until thenSince your alarm was set for 4:you lost hours worth of sleep and we are sorry, but it was not because of any squeaks, it might have just been because your wife heavily closed the doorWe do not think it is fair to us to refund any money for the sound that woke youWe would take the responsibility if it was something we could fix, but in this case, everything checks outSincerely, [redacted] General Manager

First I would to sincerely apologize for any inconvenience may experienceAccording our record on March 29th our clerk report the you came at 5.59AM to the breakfastPast five minutes after 6:00AM you asked for the shuttle, you were told it would be leaving at 6:00AM and you did not come after
6:05AM according our camera and the shuttle driver was there in reception.On March 30th, you came downstairs at 6:02AM and ask if the driver had left alreadyThe Clerk told you she would call the driver to see if he had left alreadyAnd the driver explain to the Clerk the there were traffic on the way back and also apologizes for the delay.Continuously you keep arguing with the Clerk while your kids were having breakfast.We understand the there is traffic on the way and we can not predicted it's happen.We expect the our customer have a great time and have the best vacation ever and feel like home.We apologizes one more time for any delay and inconveniencesI look into the camera for both days and according my staff told the story it happen.Once again I sincerely apologize for any inconveniencesSincerely, *** R.-General Manager

Complaint: ***
I am rejecting this response because:
The manager does not know what happened This is hearsay from the clerk destiny that I am reporting The hotel is filthy,bad customer service (please check all their reviews) and is a very difficult staff They were not prepared to take us at all for the 6am shuttle and when I complained the clerk walked away and left me standing there They are rude and the manager cannot resolve problems by blaming customers and not taking into consideration of the staff Also it's filthy and they need health inspector to come out to view propertyI would like a full refund for my stay
Regards,
*** ***

Dear Mrs*** *** According our camera there were no complaint about the room.I'm no defending my employees either.I believe in the phrase "Customer is always right" but in this case I see the you were rude and I can even send the video part were you keep arguing with the receptionsI still do not understand what was bothering except the you need the shuttleWhich I already explain to you in many wayUnfortunate I won't be able to refund your money back because you stayed at the hotel and you never complaint for the room eitherI'm really sorry for any inconveniences the my had happen to youI wish you can call me and talkYou can call me Monday 10A or Wednesday I'm here *** *** *** ***I look forward to hear from youSincerely; *** **

Dear *** ***; We are very sorry for your complaint, but after checking the room the very next day, we did not find anything wrong with the doorAs a matter of fact, we have our inspector here from *** Hospitality and I asked her to please go to the room so we could check the room
togetherShe did not find anything wrong with the doorThe only thing we could think of is that because it is a heavier wooden door, it would make noise if someone were to slam it or close it hardBut it does not squeak or grind or make any noise whatsoeverYou said you were up half the night, but according to your statement, you said your wife went in the bathroom at 2am and she woke youIt sounds as if you were sleeping until thenSince your alarm was set for 4:30 you lost hours worth of sleep and we are sorry, but it was not because of any squeaks, it might have just been because your wife heavily closed the doorWe do not think it is fair to us to refund any money for the sound that woke youWe would take the responsibility if it was something we could fix, but in this case, everything checks outSincerely, ** *** * General Manager

First I would to sincerely apologize for any inconvenience may experienceAccording our record on March 29th our clerk report the you came at 5.59AM to the breakfastPast five minutes after 6:00AM you asked for the shuttle, you were told it would be leaving at 6:00AM and you did not come after
6:05AM according our camera and the shuttle driver was there in reception.On March 30th, you came downstairs at 6:02AM and ask if the driver had left alreadyThe Clerk told you she would call the driver to see if he had left alreadyAnd the driver explain to the Clerk the there were traffic on the way back and also apologizes for the delay.Continuously you keep arguing with the Clerk while your kids were having breakfast.We understand the there is traffic on the way and we can not predicted it's happen.We expect the our customer have a great time and have the best vacation ever and feel like home.We apologizes one more time for any delay and inconveniencesI look into the camera for both days and according my staff told the story it happen.Once again I sincerely apologize for any inconveniencesSincerely, *** R.-General Manager

Complaint: [redacted]
I am rejecting this response because:
The manager does not know what happened . This is hearsay from the clerk destiny that I am reporting . The hotel is filthy,bad customer service (please check all their reviews) and is a very difficult staff . They were not prepared to take us at all for the 6am shuttle and when I complained the clerk walked away and left me standing there . They are rude and the manager cannot resolve problems by blaming customers and not taking into consideration of the staff . Also it's filthy and they need health inspector to come out to view property. I would like a full refund for my stay .
Regards,
[redacted]

Dear [redacted]; We are very sorry for your complaint, but after checking the room the very next day, we did not find anything wrong with the door. As a matter of fact, we have our inspector here from [redacted] Hospitality and I asked her to please go to the room so we could check the room...

together. She did not find anything wrong with the door. The only thing we could think of is that because it is a heavier wooden door, it would make noise if someone were to slam it or close it hard. But it does not squeak or grind or make any noise whatsoever. You said you were up half the night, but according to your statement, you said your wife went in the bathroom at 2am and she woke you. It sounds as if you were sleeping until then. Since your alarm was set for 4:30 you lost 2.5 hours worth of sleep and we are sorry, but it was not because of any squeaks, it might have just been because your wife heavily closed the door. We do not think it is fair to us to refund any money for the sound that woke you. We would take the responsibility if it was something we could fix, but in this case, everything checks out. Sincerely, [redacted] General Manager

Dear Mrs. [redacted] According our camera there were no complaint about the room.I'm no defending my employees either.I believe in the phrase "Customer is always right" but in this case I see the you were rude and I can even send the video part were you keep arguing with the receptions. I still do not understand what was bothering except the you need the shuttle. Which I already explain to you in many way. Unfortunate I won't be able to refund your money back because you stayed at the hotel and you never complaint for the room either. I'm really sorry for any inconveniences the my had happen to you. I wish you can call me and talk. You can call me Monday 10A or Wednesday I'm here [redacted]. I look forward to hear from you. Sincerely; [redacted]