Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]We have had service through this company beforeThe technician wore booties each time he entered our basement He said it was as I was glad not to ask him to take off his shoes Obviously my wife wasn't going to act crazy as she saw the mud on our carpetWould you? I think she didn't know what to sayAny reasonable person knows that's not responsible behaviorTell us we are out of range instead of charging me $dollars, you really don't think I couldn't find another hvac company within range? $for a penny fuse I would have been pretty angryAs for the tape $is not appropriate charge for tape around a wireI wish I was awake for this one but I had to work all night to pay for 40min of timeWe will not come to a resolve since it's no problem to screw up and own up to it .
*** ***
Sent from my ***
Regards,
*** ***
It was an extremely rainy day of the service call. Our service technician, [redacted], was aware of the mud on the dark tan / brown carpet in the basement the minute it happened. [redacted] offered to clean the mud up and [redacted] said not to worry about it. [redacted]...
insisted. [redacted] then provided "Resolve" carpet cleaner and paper towels. [redacted] scrubbed the spots (approximately five 2"x2" spots). [redacted] removed any spots that were on the carpet. He apologized several times to [redacted] who said "don't worry about it" and appeared to be satisfied with the cleaning results. [redacted] paid for the service call at the end of the appointment.
As to the pricing, we charged an $80 diagnostic charge for coming out and diagnosing the problem. A $35 trip charge was also charged due to the distance of the call from our office. A minor repair of $49 was billed for searching for a short and taping wires together so as not to cause a short in the future. The total billed for this call was $164. This billing is standard procedure for our company. A shorted 5 amp fuse was also replaced at the time of service but we did not bill this charge of $14.00. The system was working properly at the end of the service call.
We apologize for any misunderstandings or lateness in response, but we were assured by [redacted] at the time of service that there were no problems. She paid the bill by check at the time of service without any complaints.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]We have had service through this company beforeThe technician wore booties each time he entered our basement He said it was as I was glad not to ask him to take off his shoes Obviously my wife wasn't going to act crazy as she saw the mud on our carpetWould you? I think she didn't know what to sayAny reasonable person knows that's not responsible behaviorTell us we are out of range instead of charging me $dollars, you really don't think I couldn't find another hvac company within range? $for a penny fuse I would have been pretty angryAs for the tape $is not appropriate charge for tape around a wireI wish I was awake for this one but I had to work all night to pay for 40min of timeWe will not come to a resolve since it's no problem to screw up and own up to it .
*** ***
Sent from my ***
Regards,
*** ***
It was an extremely rainy day of the service call. Our service technician, [redacted], was aware of the mud on the dark tan / brown carpet in the basement the minute it happened. [redacted] offered to clean the mud up and [redacted] said not to worry about it. [redacted]...
insisted. [redacted] then provided "Resolve" carpet cleaner and paper towels. [redacted] scrubbed the spots (approximately five 2"x2" spots). [redacted] removed any spots that were on the carpet. He apologized several times to [redacted] who said "don't worry about it" and appeared to be satisfied with the cleaning results. [redacted] paid for the service call at the end of the appointment.
As to the pricing, we charged an $80 diagnostic charge for coming out and diagnosing the problem. A $35 trip charge was also charged due to the distance of the call from our office. A minor repair of $49 was billed for searching for a short and taping wires together so as not to cause a short in the future. The total billed for this call was $164. This billing is standard procedure for our company. A shorted 5 amp fuse was also replaced at the time of service but we did not bill this charge of $14.00. The system was working properly at the end of the service call.
We apologize for any misunderstandings or lateness in response, but we were assured by [redacted] at the time of service that there were no problems. She paid the bill by check at the time of service without any complaints.