Family Medicine Associates

Initial Business Response / [redacted] (1000, 5, 2016/07/28) */ Hello and thank you for this e-mailWe apologize for any issues you have had with your rebateTo better assist you, please call our Merial Rewards program at X-XXX-XXX-XXXX and they will be happy to help Thank you, Merial's US Tech Solutions

Initial Business Response / [redacted] (1000, 5, 2017/02/08) */ Hello, Thank you for this communication regarding the problems you have had with your rebateThe Merial Rewards Center is the department that you will need to contact for resolution of this problemTheir phone number is X-XXX-XXX-XXXXWe certainly apologize for the issues you have had Thank you, US Tech Solutions Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/03/07) */ case #XXXXXXXX..after contacting the company about their rebate cards and having the company activate cards, I waited about a month to use them...Guess what....NO GOOD..Now I wont accept anything from them except a check for the [redacted] suppose that I will have to obtain an attorney and fight this companyIf you can help me, that would be joyfully accepted[redacted] Final Business Response / [redacted] (4000, 14, 2017/03/13) */ Hello, Thank you for contacting Merial and we apologize for any inconvenience you have had with the rebate cardsOur Merial Rewards Deptcan assist you with this issueTheir number is X-XXX-XXX-XXXX Thank you again for contacting us, US Tech Solutions

Initial Business Response / [redacted] (1000, 8, 2016/05/18) */ Hello, Thank you for contacting MerialTo further assist you with this issue, please call the Merial Rewards Dept at X-XXX-XXX-XXXX for resolution Thank you, US Tech Solutions Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/05/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Per my conversation with the Merial rep., I have sent the company another copy of my original receipt and am awaiting confirmation that a check will be forthcoming

Initial Business Response / [redacted] (1000, 5, 2016/10/21) */ Hello, Thank you for contacting MerialWe apologize for any difficulty you have experienced using the Merial rebate cardsThe department that handles our rebates, Merial Rewards, will be happy to assist you regarding this issue and answer any questions you haveTheir phone number is X-XXX-XXX-XXXXWe look forward to hearing from you Merial's US Tech Solutions Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was able to contact Merial and speak to three customer service reps, all very professional and knowledgeableVery informative The dishonest part of this rebate is the "expiration date." Even though funds remain on the card after the expiration date, the card is not useable because the expiration date has passedFurther confusing the issue, the card has the following text printed on the front: "Funds do not expire but fees apply." Leaving the fees aside (the existence of which is buried in the fine print), it is misleading at worst and confusing at best to have the phrase "Funds do not expire" adjacent to a binding expiration dateHow does a reasonable person interpret conflicting information like this? I am thankful that the customer service reps were helpful and professionalYet, speaking to three people for minutes simply to use a credit/debit card is just a poorly conceived and executed offer Final Business Response / [redacted] (4000, 9, 2016/11/02) */ Hello, Thank you for your feedbackYour response will be documented and forwarded to the appropriate department so that your opinion is heardAs the voice of the customer, we appreciate you taking the time to share this experience with us Thank you, Merial, Inc Final Consumer Response / [redacted] (4200, 11, 2016/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) No answer to question posed 10/25/2016: "How does a reasonable person interpret conflicting information like this?"

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Contact Name and Title: US Tech Solutions Contact Phone: X-XXX-XXX-XXXX Hello, Thank you for your inquiry to Merial and we apologize for any inconvenience this has caused youThese types of issues are resolved by our Merial Rewards Department and their phone number is X-XXX-XXX-XXXX Thank you, US Tech Solutions OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't trust this to be true

Initial Business Response /* (1000, 5, 2015/05/27) */
Contact Name and Title: US Tech Solutions
Contact Phone: X-XXX-XXX-XXXX
Dear Mr***,
This $rebate card is actually a check that can be cashed or deposited at your bank, not a debit cardThe rebate that comes in the mail looks like
a post card but is actually a checkIf you have any other questions regarding your rebate, please contact our rebate department at X-XXX-XXX-XXXX
Thank you,
US Tech Solutions
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
it is not a check it is a visa credit card I think I know the difference between paper or plastic
Final Business Response /* (4000, 9, 2015/05/29) */
Contact Name and Title: US Tech Solutions
Mr***,
Please call Merial Rewards for resolution to your issuethe number is X-XXX-XXX-XXXXAgain, we apologize for the problem you are having
US Tech Solutions
OFFER:

Initial Business Response /* (1000, 5, 2016/08/29) */
Dear Ms***,
Please accept our apologizes for any frustration that you have had regarding your Merial rebatePlease call our Merial Rewards Center for resolution to this issue as they handle our product rebate couponsTheir number is
X-XXX-XXX-XXXX and please choose option Alternatively, you can have your veterinary clinic to call this number as well for resolutionThank you for notifying us of this issue and we aim to have it resolved for you in an efficient manner
Thank you,
US Tech Solutions
Initial Consumer Rebuttal /* (2000, 7, 2016/08/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was never Merial Rewards fault I found outSomeone (Merial or the Vet) sent me rebate formsNever on the forms did I see that is was to be submitted by the VetWhat is supposed to happen is the Vet gives you medicine for free, they submit the rebate and Merial pays them backI paid for medicine and submitted rebate myselfMerial paid the rebate, but to the VetSo I never got my free doseI now need to follow up with my Vet

Initial Business Response /* (1000, 5, 2015/04/20) */
Contact Name and Title: US Tech Solutions
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@merial.com
Ms ***,
Thank you for contacting MerialFor updates regarding your rebate, please call the Merial Rewards Department
at X-XXX-XXX-XXXXWe look forward to speaking with you
Thank you,
US Tech Solutions
OFFER:

Initial Business Response /* (1000, 5, 2017/09/28) */
Hello Ms***,
Thank you for reaching out to us and apologize for any frustration you have had regarding the debit rewards cardThe department that handles these issues, our Rewards department, will be happy to assist youTheir number is
X-XXX-XXX-XXXX
Thank you,
US Tech Solutions

Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: US Tech Solutions
Contact Phone: 1-888-637-
Hello,
Thank you for contacting MerialFor assistance with your Heartgard Rebate, please call Merial Rewards at 1-800-307-they will be happy to look into this
issue for you
Thank you,
US Tech Solutions
OFFER:
Hello,
Thank you for contacting MerialFor assistance with your Heartgard Rebate, please call Merial Rewards at 1-800-307-they will be happy to look into this issue for you
Thank you,
US Tech Solutions

Initial Business Response /* (1000, 5, 2015/10/08) */
Contact Name and Title: Veterinary Technical Sol.
Contact Phone: X-XXX-XXX-XXXX
Hello,
Thank you for contacting Merial. Please call our Merial Rewards Department at X-XXX-XXX-XXXX for resolution to this issue. We apologize for any...

inconvenience you have experienced.
Thank you,
US Tech Solutions
OFFER:
Hello,
Thank you for contacting Merial. Please call our Merial Rewards Department at X-XXX-XXX-XXXX for resolution to this issue. We apologize for any inconvenience you have experienced.
Thank you,
US Tech Solutions

Initial Business Response /* (1000, 5, 2015/12/21) */
Contact Name and Title: US Tech solutions
Contact Phone: X-XXX-XXX-XXXX
Hello,
Thank you for contacting Merial. To further assist you with your issue, please contact our rebate dept at X-XXX-XXX-XXXX. We will look forward to hearing from...

you.
Thank you,
US Tech Solutions
OFFER:
Hello,
Thank you for contacting Merial. To further assist you with your issue, please contact our rebate dept at X-XXX-XXX-XXXX. We will look forward to hearing from you.
Thank you,
US Tech Solutions

Initial Business Response /* (1000, 5, 2016/06/21) */
Hello,
Thank you for contacting Merial regarding this issue and we apologize for the difficulty you have had regarding your rewards card. Please dial X-XXX-XXX-XXXX for Merial Rewards; they will be happy to provide assistance.
Thank you,...


US Tech Solutions
Initial Consumer Rebuttal /* (2000, 12, 2016/08/17) */
Company refunded [redacted] by check.

Initial Business Response /* (1000, 5, 2016/10/21) */
Hello,
Thank you for contacting Merial. We apologize for any difficulty you have experienced using the Merial rebate cards. The department that handles our rebates, Merial Rewards, will be happy to assist you regarding this issue and answer...

any questions you have. Their phone number is X-XXX-XXX-XXXX. We look forward to hearing from you.
Merial's US Tech Solutions
Initial Consumer Rebuttal /* (3000, 7, 2016/10/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was able to contact Merial and speak to three customer service reps, all very professional and knowledgeable. Very informative.
The dishonest part of this rebate is the "expiration date." Even though funds remain on the card after the expiration date, the card is not useable because the expiration date has passed. Further confusing the issue, the card has the following text printed on the front: "Funds do not expire but fees apply." Leaving the fees aside (the existence of which is buried in the fine print), it is misleading at worst and confusing at best to have the phrase "Funds do not expire" adjacent to a binding expiration date. How does a reasonable person interpret conflicting information like this?
I am thankful that the customer service reps were helpful and professional. Yet, speaking to three people for 20 minutes simply to use a credit/debit card is just a poorly conceived and executed offer.
Final Business Response /* (4000, 9, 2016/11/02) */
Hello,
Thank you for your feedback. Your response will be documented and forwarded to the appropriate department so that your opinion is heard. As the voice of the customer, we appreciate you taking the time to share this experience with us.
Thank you,
Merial, Inc.
Final Consumer Response /* (4200, 11, 2016/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No answer to question posed 10/25/2016: "How does a reasonable person interpret conflicting information like this?"

Initial Business Response /* (1000, 5, 2015/09/28) */
Contact Name and Title: US Tech Solutions
Contact Phone: X-XXX-XXX-XXXX
Hello,
Thank you for your inquiry to Merial and we apologize for any inconvenience this has caused you. These types of issues are resolved by our Merial Rewards...

Department and their phone number is X-XXX-XXX-XXXX.
Thank you,
US Tech Solutions
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't trust this to be true.

Initial Business Response /* (1000, 5, 2016/12/22) */
Hello,
Thank you for your inquiry. To better assist you with your issue, please call Merial Rewards, the department that handles our rebates, at X-XXX-XXX-XXXX. We certainly apologize for any frustration that this issue has created for you. ...


Thank you,
US Tech Solutions

Initial Business Response /* (1000, 8, 2016/05/18) */
Hello,
Thank you for contacting Merial. To further assist you with this issue, please call the Merial Rewards Dept at X-XXX-XXX-XXXX for resolution.
Thank you,
US Tech Solutions
Initial Consumer Rebuttal /* (2000, 10, 2016/05/24)...

*/
(The consumer indicated he/she ACCEPTED the response from the business.)
Per my conversation with the Merial rep., I have sent the company another copy of my original receipt and am awaiting confirmation that a check will be forthcoming.

Initial Business Response /* (1000, 5, 2016/07/28) */
Hello and thank you for this e-mail. We apologize for any issues you have had with your rebate. To better assist you, please call our Merial Rewards program at X-XXX-XXX-XXXX and they will be happy to help.
Thank you,
Merial's US Tech...

Solutions

Initial Business Response /* (1000, 5, 2017/02/08) */
Hello,
Thank you for this communication regarding the problems you have had with your rebate. The Merial Rewards Center is the department that you will need to contact for resolution of this problem. Their phone number is X-XXX-XXX-XXXX. We...

certainly apologize for the issues you have had.
Thank you,
US Tech Solutions
Initial Consumer Rebuttal /* (3000, 12, 2017/03/07) */
case #XXXXXXXX..after contacting the company about their rebate cards and having the company activate 2 cards, I waited about a month to use them...Guess what....NO GOOD..Now I wont accept anything from them except a check for the [redacted] suppose that I will have to obtain an attorney and fight this company. If you can help me, that would be joyfully accepted..[redacted]
Final Business Response /* (4000, 14, 2017/03/13) */
Hello,
Thank you for contacting Merial and we apologize for any inconvenience you have had with the rebate cards. Our Merial Rewards Dept. can assist you with this issue. Their number is X-XXX-XXX-XXXX.
Thank you again for contacting us,
US Tech Solutions

Initial Business Response /* (1000, 5, 2015/05/15) */
Contact Name and Title: US Tech Solutions
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ustechsolutions.com
Hi Ms. [redacted],
Thank you for contacting [redacted] We certainly apologize for any inconvenience that you have experienced. Please...

call X-XXX-XXX-XXXX, which is our Rewards Dept, to assist you. Again, we apologize for the delay of your rewards check. When you do receive the rebate, please be mindful that it comes in the form of a "postcard" that is the actual check.
Thank you,
US Tech Solutions
OFFER: