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Family Pools & Billiards Reviews (1)

I own an Intex above ground pool in which the pump burned out. I live close to Roy's Family Pools & Billiards which was my last choice to find a replacement filtration pump. The [redacted] presented me a filtration unit that is compatible to Intex above ground pools. The filtration pump sold to me is a Hayward VL40T32 Sand Filter suitable for soft sided above ground pools. I asked if this pump would work on my pool and the [redacted] replied yes. After paying $291 for the pump, sand and shock treatment I was eager to go home and set this unit up. Much to my dismay, this pump is inadequate for a 6400 gallon pool. I contacted the [redacted] and her reply is I don't take returns. I explained she stated it would be suitable to my pool and I am greatly displeased how poorly this item works. Again, she stated she will not take used items. I told her I am going to contact the Revdex.com and she said "go ahead." Never have I been so ripped off. Stuck with a filtration unit that has poor quality and out of $291.Product_Or_Service: HaywardDesired SettlementI want a refund and an apology for not explaining she does not take returns if the unit is not compatible. Business' Initial Response [redacted]'s complaint states that the Hayward VL40T32 Sand Filter System is inadequate for a 6400 gallon pool. The VL40T32 Sand Filter System is recommended for above-ground pools up to 11,000 gallons by Hayward, the manufacturer. By Federal and CT regulations the VL40T32 will handle up to a 21,600 gallon pool. The Federal and Ct minimum turnover rate for a residential pool is 12 hrs. The VL40T32 has a 30 gpm rate. Flow rate = capacity divided by turnover(hours)x 60 min or 30gpm x 60 =1800gph x12 hrs=21,600. Three times the size of [redacted] pool. The pump which is sold by Intex with this size pool is only 25 gpm and the filter has a much smaller Effective Filtration Area than the VL Series. The VL40T32 is a much more effective filtration system.To avoid suction entrapment it is recommended that the water velocity in Residential Pools or Spas not exceed 8 feet per second. ANSI/APSP-7 Standard for Suction Entrapment. It is very important not to oversize the pumps on this type of pool. It is a safety hazard. A stronger pump than the VL40T32 is not recommended.Filter flow rate (circulation) is greatly affected by the condition of the water. Clear swimming pool water is a combination of two factors, adequate filtration and proper water chemistry balance. [redacted] stated when he purchased the VL40T32 that his pool water was very dirty. The day after [redacted] purchased the VL40T32 we received a call saying that the system was inadequate and wanting a refund. One day is not enough time to clear a very dirty pool. Our return policy is that all products must be in new condition and sealed in its original packaging. This policy is posted at the register. Filter systems which have been used are not in original condition. If a Hayward product is defective and under Warranty we will return it to Hayward for inspection per their Warranty agreement. Parts which are found to defective shall be repaired or replaced at Hayward's option per Warranty. [redacted] did not state that the product was defective only that it was inadequate. We would pleased to assist [redacted] with clearing his pool with our free water testing and will certainly send his filter system to Hayward for inspection per Warranty agreement if he feels it is defective.Sincerely,[redacted]Certified Service Technician[redacted] Roy's Family Pools

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Description: Swimming Pool Service & Repair

Address: 6600 W W T Harris Blvd, Long Island City, New York, United States, 11101-6029

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