Dear [redacted] ,We are in receipt of the complaint filed by [redacted] and appreciate the opportunity to respond.The magazines sent to [redacted] were simply sent in error by one of our sales representatives that keyed in the wrong persons information from a sales call spreadsheetWe understand there was never an order placed by [redacted] and she has never and will never been billed for them.The magazines have since been cancelled and [redacted] has been placed on our Do-Not-Call and Do-Not-Mail lists.We sincerely apologize for any inconvenience our error may have caused and trust that our above action will satisfy the complaint filed.Sincerely,Kathleen P***Family Readers Service
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] ***I am in receipt of the complaint filed by [redacted] and appreciate the opportunity to respond.The order that was sent for ** [redacted] was sent in errorA lead file containing the name and address of [redacted] was mistakenly picked up for fulfillment and caused a subscription to be sent in her nameSince the error was caused by us we offered to let anyone affected to keep the subscription(s) free of charge [redacted] was never charged for the subscription and has never and will never receive a bill[redacted] contacted the clearing house,to which the order was sent, and requested cancellation of all titles and her request to cancel was completed the same day [redacted] has been add to our Do-Not-Call and Do-Not-Mail lists as wellFamily Readers Service sincerely apologizes for any inconvenience the error has caused [redacted] and should she request any additional information please let us know.Sincerely,Kathleen P***Family Readers Service [redacted] ***
Re: Complaint # ***, *** ***
Dear Sir / Madam:
Thank you for taking the time to forward Ms***’s concerns regarding her subscription service with Family Readers Service
I have reviewed our files, which indicate that Ms*** was
contacted by a representative from our sales division and agreed to purchase this subscription service on September 2, The details of the subscription agreement were presented at length both verbally and in writingMS*** was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the serviceInstead, Ms*** agreed to the materials terms and conditions for the duration of the serviceWith Ms*** continued acceptance, her final service agreement confirmation letter was sent the next business dayThe confirmation letter restated the magazine titles, the number of issues for each magazine, the estimated delivery time for her first issues, her monthly payment plan, the total sales price, and provided our toll free customer service number for her convenience
Our records further indicate that on September 21, 2016, Ms*** contacted customer service and requested to remove magazines, Better Homes & Gardens and Cross Stich Gold from her accountAs requested, our representative removed these titles as well as advised Ms*** that due to this change, her payment went from $to $a monthOur records further indicate that on January 3, 2017, Ms*** contacted our office and requested to cancel her service because she was not happy with our selection of magazinesAlthough our representative presented different options in an attempt to satisfy Ms*** and keep her as our customer, Ms*** was adamant about cancelling and we honored her request
Please be assured that Ms*** account reference number was canceled effective January 3, without obligationIn addition, we have added Ms*** to our internal “Do Not Call” list for future promotions to ensure we do not contact her again
I trust that this resolves all items related to this matter
Very truly yours,
Kathleen D***
President and CEO
Family Readers Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear [redacted],We are in receipt of the complaint filed by [redacted] and appreciate the opportunity to respond.The magazines sent to [redacted] were simply sent in error by one of our sales representatives that keyed in the wrong persons information from a sales call...
spreadsheet. We understand there was never an order placed by [redacted] and she has never and will never been billed for them.The magazines have since been cancelled and [redacted] has been placed on our Do-Not-Call and Do-Not-Mail lists.We sincerely apologize for any inconvenience our error may have caused and trust that our above action will satisfy the complaint filed.Sincerely,Kathleen P[redacted]Family Readers Service
[redacted]I am in receipt of the complaint filed by [redacted] and appreciate the opportunity to respond.The order that was sent for ** [redacted] was sent in error. A lead file containing the name and address of [redacted] was mistakenly picked up for fulfillment and caused a subscription to be...
sent in her name. Since the error was caused by us we offered to let anyone affected to keep the subscription(s) free of charge. [redacted] was never charged for the subscription and has never and will never receive a bill.[redacted] contacted the clearing house,to which the order was sent, and requested cancellation of all titles and her request to cancel was completed the same day. [redacted] has been add to our Do-Not-Call and Do-Not-Mail lists as well. Family Readers Service sincerely apologizes for any inconvenience the error has caused [redacted] and should she request any additional information please let us know.Sincerely,Kathleen P[redacted]Family Readers Service[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted] ,We are in receipt of the complaint filed by [redacted] and appreciate the opportunity to respond.The magazines sent to [redacted] were simply sent in error by one of our sales representatives that keyed in the wrong persons information from a sales call spreadsheetWe understand there was never an order placed by [redacted] and she has never and will never been billed for them.The magazines have since been cancelled and [redacted] has been placed on our Do-Not-Call and Do-Not-Mail lists.We sincerely apologize for any inconvenience our error may have caused and trust that our above action will satisfy the complaint filed.Sincerely,Kathleen P***Family Readers Service
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] ***I am in receipt of the complaint filed by [redacted] and appreciate the opportunity to respond.The order that was sent for ** [redacted] was sent in errorA lead file containing the name and address of [redacted] was mistakenly picked up for fulfillment and caused a subscription to be sent in her nameSince the error was caused by us we offered to let anyone affected to keep the subscription(s) free of charge [redacted] was never charged for the subscription and has never and will never receive a bill[redacted] contacted the clearing house,to which the order was sent, and requested cancellation of all titles and her request to cancel was completed the same day [redacted] has been add to our Do-Not-Call and Do-Not-Mail lists as wellFamily Readers Service sincerely apologizes for any inconvenience the error has caused [redacted] and should she request any additional information please let us know.Sincerely,Kathleen P***Family Readers Service [redacted] ***
Re: Complaint # ***, *** ***
Dear Sir / Madam:
Thank you for taking the time to forward Ms***’s concerns regarding her subscription service with Family Readers Service
I have reviewed our files, which indicate that Ms*** was
contacted by a representative from our sales division and agreed to purchase this subscription service on September 2, The details of the subscription agreement were presented at length both verbally and in writingMS*** was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the serviceInstead, Ms*** agreed to the materials terms and conditions for the duration of the serviceWith Ms*** continued acceptance, her final service agreement confirmation letter was sent the next business dayThe confirmation letter restated the magazine titles, the number of issues for each magazine, the estimated delivery time for her first issues, her monthly payment plan, the total sales price, and provided our toll free customer service number for her convenience
Our records further indicate that on September 21, 2016, Ms*** contacted customer service and requested to remove magazines, Better Homes & Gardens and Cross Stich Gold from her accountAs requested, our representative removed these titles as well as advised Ms*** that due to this change, her payment went from $to $a monthOur records further indicate that on January 3, 2017, Ms*** contacted our office and requested to cancel her service because she was not happy with our selection of magazinesAlthough our representative presented different options in an attempt to satisfy Ms*** and keep her as our customer, Ms*** was adamant about cancelling and we honored her request
Please be assured that Ms*** account reference number was canceled effective January 3, without obligationIn addition, we have added Ms*** to our internal “Do Not Call” list for future promotions to ensure we do not contact her again
I trust that this resolves all items related to this matter
Very truly yours,
Kathleen D***
President and CEO
Family Readers Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Please see the attached response letter
Dear [redacted],We are in receipt of the complaint filed by [redacted] and appreciate the opportunity to respond.The magazines sent to [redacted] were simply sent in error by one of our sales representatives that keyed in the wrong persons information from a sales call...
spreadsheet. We understand there was never an order placed by [redacted] and she has never and will never been billed for them.The magazines have since been cancelled and [redacted] has been placed on our Do-Not-Call and Do-Not-Mail lists.We sincerely apologize for any inconvenience our error may have caused and trust that our above action will satisfy the complaint filed.Sincerely,Kathleen P[redacted]Family Readers Service
[redacted]I am in receipt of the complaint filed by [redacted] and appreciate the opportunity to respond.The order that was sent for ** [redacted] was sent in error. A lead file containing the name and address of [redacted] was mistakenly picked up for fulfillment and caused a subscription to be...
sent in her name. Since the error was caused by us we offered to let anyone affected to keep the subscription(s) free of charge. [redacted] was never charged for the subscription and has never and will never receive a bill.[redacted] contacted the clearing house,to which the order was sent, and requested cancellation of all titles and her request to cancel was completed the same day. [redacted] has been add to our Do-Not-Call and Do-Not-Mail lists as well. Family Readers Service sincerely apologizes for any inconvenience the error has caused [redacted] and should she request any additional information please let us know.Sincerely,Kathleen P[redacted]Family Readers Service[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]