Family Savings, Inc

I am rejecting this response because:
Case #***
My name is scherrie *** I filed a complaint against family savings I thought it was resolved I would be refunded but they only called me so the company wouldn't get a bad reputation from my claim with Revdex.comI wasn't not refunded nor was there any gift cards sent to me an this is what they did to me the firstI would like my claim to proceed at themThank you

Dear Ms***, Thank you for forwarding the complaint submitted by *** *** While we have been unable to reach this customer to discuss the concerns outlined in the complaint, we have nonetheless provided their desired resolution Therefore, we have closed this matter in our
office, and we thank you for your assistance Thank you.Sincerely,Family Savings, Inc

Dear Ms***, Thank you for forwarding the complaint submitted by *** *** While we have been unable to reach this customer to discuss the concerns outlined in the complaint, we have nonetheless provided their desired resolution Therefore, we have closed this matter in our
office, and we thank you for your assistance Thank you.Sincerely,Family Savings, Inc

Initial Business Response /* (1000, 5, 2016/02/05) */
Dear Ms***
Family Savings, Inchas reviewed the complaint tendered by Chloe ***We have been unable to reach Ms*** to clear up this confusion, but we have nonetheless delivered her desired resolution and left her a voicemail
to this effectThank you and please contact Family Savings, Incwith any questions
Respectfully,
Family Savings, Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

To Whom it May ConcernWe have refunded both payments to Ms *** today. I attempted to reach her and reached a voicemail, letting her know we have refunded both payments for her. Sincerely Family Savings

Initial Business Response /* (1000, 5, 2016/01/18) */
Dear Ms***
Thank you for forwarding the complaint filed by *** *** Family Savings, Incdenies processing any unauthorized charges to Ms***'s account, but nonetheless agrees to provide her desired resolution to close out
this matter Thank you for your assistance and please contact Family Savings, Incwith any questions
Sincerely,
Family Savings, Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/01/28) */

This would appear as an inquiry rather than a complaint, and therefore should not be counted as a complaint for us. I do show that we have discussed this inquiry with Mr *** *** last week, and we have made arrangements to meet with Mr ***. Mr ***, who initiated this inquiry,
is welcome to contact me here in customer service with any questions. As he would not pull up in the system yet, he would want to ask for me directly. Sincerely Kimberly *** Customer Service Manager

To Whom it May Concern We spoke with Mrs *** December 12th and 13th. She called us stating we billed her $24.95. Our records did not show that so we requested she provide information showing the charge. Mrs *** faxed us a copy of her bank statement. The
$charge was from a different company. A phone number was listed on the statement so we suggested she contact that company in regards to the charge and refunded a charge of $and $that was charged by us. Sincerely Family Savings

Initial Business Response /* (1000, 5, 2015/09/03) */
Dear Ms***
Thank you for contacting Family Savings, Incregarding the complaint filed by Mr*** ***As background, Mr*** is not a Family Savings customerRather, the order in questions was placed on November 11,
by a female who identified herself as Mr***'s fiance, and listed Mr*** *** as the contact reference for her accountAdditionally, Mr***'s fiance provided Mr***'s address and phone number listed within the complaint
Family Savings processed the monthly payments authorized by Mr***'s fiance for nine consecutive months without issue or any cancellation request from Mr*** or his fianceOn August 24, 2015, Mr*** contacted Family Savings to request a refundThis call was followed by a call from Mr***'s fiance who listened to the recording of her placing the order and requested that the account be cancelledPursuant to Mr***'s fiance's request, Family Savings immediately cancelled her order
According to Mr***'s complaint, the charges processed by Family Savings were unauthorizedWhile it may be true that Mr*** did not authorize his fiance to use his card to place the order, Family Savings cannot and will not assume any responsibility for Mr***'s fiance's actionsFurthermore, Family Savings denies any wrongdoing with respect to this entire situationDespite this, Family Savings has refunded all payments received by Family Savings for the order placed by Mr***'s fianceAccordingly, Family Savings now considers this matter closed and we thank the Revdex.com for this opportunity to explain the facts behind this complaintThank you and please feel free to contact Family Savings with any additional questions
Sincerely,
Family Savings, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */

Initial Business Response /* (1000, 5, 2016/02/05) */
Dear Ms***
Family Savings, Inchas reviewed the complaint tendered by Chloe *** We have been unable to reach Ms*** to clear up this confusion, but we have nonetheless delivered her desired resolution and left her a voicemail
to this effect Thank you and please contact Family Savings, Incwith any questions
Respectfully,
Family Savings, Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */

Initial Business Response /* (1000, 5, 2015/07/14) */
Dear *** ***
Thank you for contacting Family Savings, Incregarding the submission provided by Mr*** ***We are pleased to report that we were able to discuss this matter directly with Mr*** and resolve all of his concerns
We thank Mr*** for taking time to speak with us, and we also that the Revdex.com for its assistanceThank you
Sincerely,
Family Savings, Inc
Initial Consumer Rebuttal /* (2000, 11, 2015/07/27) */
the complaint has been settled so you can close the caseThanks, Mr***

Dear Ms***,Thank you for this opportunity to respond to Ms*** most recent submission Family Savings, Inchereby confirms that it processed Ms*** requested refund on March 17, We recommend that Ms*** contact her financial institution if this refund is not reflected on her account, or we welcome her to contact us and we will gladly assist her in any way possible Thank you.Respectfully,Family Savings, Inc

Final Consumer Response /* (2000, 6, 2016/01/18) */
Family Savings have contacted me directly and have resolved the situation effectivelyI am completely satisfied with how they handled the situation

Final Consumer Response /* (2000, 6, 2016/01/18) */
Family Savings have contacted me directly and have resolved the situation effectivelyI am completely satisfied with how they handled the situation

Initial Business Response /* (1000, 5, 2015/11/06) */
Dear Ms***
Thank you for contacting Family Savings, Incregarding the complaint filed by Ms*** *** We are happy to inform you that we have successfully resolved this matter directly with our customer We thank the Revdex.com for
its assistance with this matter and welcome any questions that you may have
Thank you,
Family Savings, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/11/16) */

Initial Business Response /* (1000, 5, 2016/03/15) */
Dear Ms***
Family Savings, Incis pleased to inform the Revdex.com that it has discussed this matter with the complainant and resolved this matter to her satisfaction Therefore, we thank your office for its assistance and encourage you to
contact us directly with any questions
Thank you,
Family Savings, Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/03/21) */

I am rejecting this response because:
Case #***
My name is scherrie *** I filed a complaint against family savings I thought it was resolved I would be refunded but they only called me so the company wouldn't get a bad reputation from my claim with Revdex.comI wasn't not refunded nor was there any gift cards sent to me an this is what they did to me the firstI would like my claim to proceed at themThank you

Initial Business Response /* (1000, 5, 2015/09/03) */
Dear Ms***
Thank you for contacting Family Savings, Incregarding the complaint filed by Mr*** *** As background, Mr*** is not a Family Savings customer Rather, the order in questions was placed on November 11,
by a female who identified herself as Mr***'s fiance, and listed Mr*** *** as the contact reference for her account Additionally, Mr***'s fiance provided Mr***'s address and phone number listed within the complaint
Family Savings processed the monthly payments authorized by Mr***'s fiance for nine consecutive months without issue or any cancellation request from Mr*** or his fiance On August 24, 2015, Mr*** contacted Family Savings to request a refund This call was followed by a call from Mr***'s fiance who listened to the recording of her placing the order and requested that the account be cancelled Pursuant to Mr***'s fiance's request, Family Savings immediately cancelled her order
According to Mr***'s complaint, the charges processed by Family Savings were unauthorized While it may be true that Mr*** did not authorize his fiance to use his card to place the order, Family Savings cannot and will not assume any responsibility for Mr***'s fiance's actions Furthermore, Family Savings denies any wrongdoing with respect to this entire situation Despite this, Family Savings has refunded all payments received by Family Savings for the order placed by Mr***'s fiance Accordingly, Family Savings now considers this matter closed and we thank the Revdex.com for this opportunity to explain the facts behind this complaint Thank you and please feel free to contact Family Savings with any additional questions
Sincerely,
Family Savings, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */

? To Whom it May Concern? Our records, as well as Ms ***'s complaint, show that Ms *** hung up at the beginning of conversation with us.? Had she stayed on the call,? we would have directed customer to the website to claim the Reward offered on the postcard at no
obligation.? The confusion seems to have resulted? from that.? We would gladly provide that information to her if she would like to contact us.? Sincerely, Family Savings?