Family Savings

Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Dear Ms [redacted] Thank you for forwarding the complaint filed by [redacted] Family Savings, Incdenies processing any unauthorized charges to Ms [redacted] 's account, but nonetheless agrees to provide her desired resolution to close out this matter Thank you for your assistance and please contact Family Savings, Incwith any questions Sincerely, Family Savings, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/28) */

Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Dear Ms [redacted] Thank you for forwarding the complaint filed by [redacted] Family Savings, Incdenies processing any unauthorized charges to Ms [redacted] 's account, but nonetheless agrees to provide her desired resolution to close out this matterThank you for your assistance and please contact Family Savings, Incwith any questions Sincerely, Family Savings, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/28) */

To Whom it May Concern? ? We spoke with Mrs [redacted] December 12th and 13th.? She called us stating we billed her $24.95.? Our records did not show that so we requested she provide information showing the charge.? Mrs [redacted] faxed us a copy of her bank statement.? The $charge was from a different company.? A phone number was listed on the statement so we suggested she contact that company in regards to the charge and refunded a charge of $and $that was charged by us.? ? Sincerely? ? Family Savings?

Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ Dear Ms [redacted] Thank you for contacting Family Savings, Incregarding the complaint filed by Ms [redacted] We are happy to inform you that we have successfully resolved this matter directly with our customer We thank the Revdex.com for its assistance with this matter and welcome any questions that you may have Thank you, Family Savings, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/16) */

Final Consumer Response / [redacted] (2000, 6, 2016/01/18) */ Family Savings have contacted me directly and have resolved the situation effectivelyI am completely satisfied with how they handled the situation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2016/03/15) */ Dear Ms [redacted] Family Savings, Incis pleased to inform the Revdex.com that it has discussed this matter with the complainant and resolved this matter to her satisfactionTherefore, we thank your office for its assistance and encourage you to contact us directly with any questions Thank you, Family Savings, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/21) */

Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ Dear Ms [redacted] Thank you for contacting Family Savings, Incregarding the complaint filed by Mr [redacted] As background, Mr [redacted] is not a Family Savings customer Rather, the order in questions was placed on November 11, by a female who identified herself as Mr [redacted] 's fiance, and listed Mr [redacted] as the contact reference for her account Additionally, Mr [redacted] 's fiance provided Mr [redacted] 's address and phone number listed within the complaint Family Savings processed the monthly payments authorized by Mr [redacted] 's fiance for nine consecutive months without issue or any cancellation request from Mr [redacted] or his fiance On August 24, 2015, Mr [redacted] contacted Family Savings to request a refund This call was followed by a call from Mr [redacted] 's fiance who listened to the recording of her placing the order and requested that the account be cancelled Pursuant to Mr [redacted] 's fiance's request, Family Savings immediately cancelled her order According to Mr [redacted] 's complaint, the charges processed by Family Savings were unauthorized While it may be true that Mr [redacted] did not authorize his fiance to use his card to place the order, Family Savings cannot and will not assume any responsibility for Mr [redacted] 's fiance's actions Furthermore, Family Savings denies any wrongdoing with respect to this entire situation Despite this, Family Savings has refunded all payments received by Family Savings for the order placed by Mr [redacted] 's fiance Accordingly, Family Savings now considers this matter closed and we thank the Revdex.com for this opportunity to explain the facts behind this complaint Thank you and please feel free to contact Family Savings with any additional questions Sincerely, Family Savings, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/14) */

? To Whom it May Concern? Our records, as well as Ms [redacted] 's complaint, show that Ms [redacted] hung up at the beginning of conversation with us.? Had she stayed on the call,? we would have directed customer to the website to claim the Reward offered on the postcard at no obligation.? The confusion seems to have resulted? from that.? We would gladly provide that information to her if she would like to contact us.? Sincerely, Family Savings?

To Whom it May Concern Our records, as well as Ms [redacted] 's complaint, show that Ms [redacted] hung up at the beginning of conversation with us Had she stayed on the call, we would have directed customer to the website to claim the Reward offered on the postcard at no obligation The confusion seems to have resulted from that We would gladly provide that information to her if she would like to contact usSincerely, Family Savings

Dear Ms***,Family Savings, Incappreciates your efforts in forwarding the complaint tendered by [redacted] After investigating this matter, Family Savings has discovered that [redacted] is not a Family Savings customer Rather, his wife is a customer of Family Savings Regardless, we have spoken with Mr [redacted] 's wife, and left a message for Mr [redacted] , and we are confident that a mutually agreeable resolution will be achieved upon receipt of Mr [redacted] 's return call Thank you and please contact Family Savings, Incwith any additional questions.Sincerely,Family Savings, Inc

Final Consumer Response / [redacted] (2000, 7, 2016/03/18) */

Yes I would like to drop my complaint against family savings they have contacted an we resolved the matterIf I do need any further assistance from the Revdex.com I will contact youThank you

Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ Dear Ms [redacted] Thank you for contacting Family Savings, Incregarding the complaint filed by Ms [redacted] We are happy to inform you that we have successfully resolved this matter directly with our customerWe thank the Revdex.com for its assistance with this matter and welcome any questions that you may have Thank you, Family Savings, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/16) */