Family Treasure

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

I reviewed the response made by the business in reference to complaint ID [redacted] I received an email from the company showing a new order has been placed for the correct items and will be shippedAs long as the correct items are shipped in a timely manner and delivered I find the resolution is satisfactory to me

Hello Mam' so sorry for this happening, I'm going to personally make sure this is taken care of and made rightWe want you to know we care about you and your order and we are going to go the extra mile to fix this for youI've sent you an email directly as to what we are going to do so you can have more detailsWe are going to refund you 100% and also send this order for free to youWe are making sure we send you a nice gift as wellI hope you will accept this and also know this was not intentionalHave a great rest of the day!

Dear [redacted] , Sorry to hear your problemOur records indicate that the shipment has been deliveredBut according to you complaint it was the wrong itemI'm going to give you a 10% refund for your hassle and also send a new order out to you to replace the itemsSorry for this inconvenience

Dear [redacted] , sorry for you bad experience. Please do not worry, as always, we go far beyond the extra mile to make this right. I've looked into your order and can confirm that it was sent, but there appears to be a problem with DHL, our shipping provider. Here is your... tracking https://webtrack.dhlglobalmail.com/?trackingnumber= [redacted] . But like I said please do not worry! Here is how we are going to fix this problem for you. 1) We are going to give a full refund of the product and shipping (which we already did - you should have the email now), please allow up to 5-7 business days for that to be put back onto your card. 2) I created a new order of all the items you order and we are going to gift you them free of charge with free shipping. 3) We are sending you a gift card as well to show our apologies. 4) If DHL fixes this issue and it shows up, you can keep those items for free as well. [redacted] , we are very sorry that this happened to you. We will send this email to you as well to try and reach out so you are informed. We hope you have a great day!

The business has emailed me saying the order shipped on Aug They have also provided a tracking number with the expected delivery date of Aug 11,

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI would have to say their "excuses" were unacceptable My first problem is if the necklaces I had ordered were out of stock, Why did they send me four gun necklaces? If the item was out of stock, they should have messaged me and explained that I was willing to wait but I feel their excuse was bogus and frankly unacceptable To top that off, they didn't even send the right amount of necklaces I ordered and they sent 4.Repeated emails and [redacted] posts were NEVER responded to by the company I will never order from this company again, despite the fact that they sent a gift card I will let everyone know that I talk to that Family Treasures is not an honest or trusting company Regards, [redacted]

To whom this may concern, I have investigated this claim with my teamIt is our upmost importance to tend to the customer and provide the best experience from choosing a product on our website to receiving it in the mailThe select item that the customer orderes was greatly backordered due to
its popularityIt takes some time to manufacture our products because we have a lengthly quality control process to check and make sure the products are always company standards. I have reached out to this customer over email twice this week, to let them know the situation more in depth and also we have refunded her 100% and are providing the product to them free of charge to go the extra mile to show how much we care for the end experience of our customer.We now have inventory in stock in our New York based warehouse and are fulfilling backorders for this popular item. I hope every party can understand and also see our heart to make things right as we understand others as well and have made the needed adjustments to provided better experiences for customers in our ever growing businesses, Family Treasure. Our deepest apology to the customer as we only want them to have a great experience and we will always be here for them. Here is the customer tracking number: http://webtrack.dhlglobalmail.com/?trackingnumber=*** Thank you for hearing our side and please accept our gift and apology as we are here to help and provide amazing quality products. Have a great day. Michael, Owner of Family Treasure

Hello ***, hope you are having a great day. So sorry to hear that your email was not answered and also for the mismatched item(S) - we are checking our reports now, but more importantly are reaching out to you directly over our support desk and will make sure your order is sent out right
away! I've informed our top support agent and she is emailing you nowPlease follow up with us in that thread. We will make sure you get the correct items, of course at no additional fees shipping feesWe will handle everything. Also, the specific product you ordered did go out of stock and was very difficult to keep in stock durning the time you ordered - but we now are fully stocked with it and our fulfillment times are 24-hours out the door from the time of your order and 5-days for receiving the product - so you will have the replacement soon :) Please let us know if there is anything else we can help you withWe are also sending you a little gift to say sorry! We hope you have a great day!

Hello, We apologize for your issue - I have checked into your order to make sure it has been sent it has: here is your tracking number http://webtrack.dhlglobalmail.com/?trackingnumber=[redacted]Also, sorry about the late reply - that should of not have happened.. connect with us at...

our support desk at support at familytreasure.com and we will send you a gift card as well :) sorry again, we hope you will love your product as it should be with you soon! -Family Treasure Support

I reviewed the response made by the business in reference to complaint ID [redacted].  I received an email from the company showing a new order has been placed for the correct items and will be shipped. As long as the correct items are shipped in a timely manner and delivered I find the resolution is satisfactory to me.

Dear [redacted], sorry for you bad experience. Please do not worry, as always, we go far beyond the extra mile to make this right. I've looked into your order and can confirm that it was sent, but there appears to be a problem with DHL, our shipping provider. Here is your...

tracking https://webtrack.dhlglobalmail.com/?trackingnumber=[redacted]. But like I said please do not worry! Here is how we are going to fix this problem for you. 1) We are going to give a full refund of the product and shipping (which we already did - you should have the email now), please allow up to 5-7 business days for that to be put back onto your card. 2) I created a new order of all the items you order and we are going to gift you them free of charge with free shipping. 3) We are sending you a gift card as well to show our apologies. 4) If DHL fixes this issue and it shows up, you can keep those items for free as well. [redacted], we are very sorry that this happened to you. We will send this email to you as well to try and reach out so you are informed. We hope you have a great day!

The business has emailed me saying the order shipped on Aug 5. They have also provided a tracking number with the expected delivery date of Aug 11, 2016

I was able to confirm that I received a full refund. Therefore, I supposeyou can call this resolved. However, it is very disappointing that thisbusiness makes empty promises, such as replacement merchandise, and willnot respond to customer concerns unless their hand is forced via a thirdparty such as the Revdex.com. I can't say whether the gift cardis valid or not as I won't use it. I don't trust them to fulfill any futureorders and I just want my nightmare with this business to be over.Thank you for your assistance in this matter.

Hello Mam' so sorry for this happening, I'm going to personally make sure this is taken care of and made right. We want you to know we care about you and your order and we are going to go the extra mile to fix this for you. I've sent you an email directly as to what we are going to do so you can...

have more details. We are going to refund you 100% and also send this order for free to you. We are making sure we send you a nice gift as well. I hope you will accept this and also know this was not intentional. Have a great rest of the day!

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I would have to say their "excuses" were unacceptable.  My first problem is if the necklaces I had ordered were out of stock, Why did they send me four gun necklaces?  If the item was out of stock, they should have messaged me and explained that.  I was willing to wait but I feel their excuse was bogus and frankly unacceptable.  To top that off, they didn't even send the right amount of necklaces.  I ordered 5 and they sent 4.Repeated emails and [redacted] posts were NEVER responded to by the company.  I will never order from this company again, despite the fact that they sent a gift card.  I will let everyone know that I talk to that Family Treasures is not an honest or trusting company.
Regards,
[redacted]

Dear [redacted], Sorry to hear your problem. Our records indicate that the shipment has been delivered. But according to you complaint it was the wrong item.. I'm going to give you a 10% refund for your hassle and also send a new order out to you to replace the items. Sorry for this...

inconvenience.