Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] My response is as follows: I reviewed the response from Ms [redacted] and found several issues with it She states she does not remember each item that comes in to her shop, I feel this is a good reason to list them, which I did, and provide the customer with a copyAgain, I would like to mention they have no copy machineIt would be to the benefit of all to have a copy machine, they are inexpensive to buy or could even be rented, I'm sure a deductible business expenseMs [redacted] s reason for not having one is unknown to me and questionable, especially in that type of business The situation being what it is leaves the consumer at the mercy of the business and their policies It simply is the word of one against the other, no protection at all for the consumer I both checked for and asked about the Garmin several times over the months of consignment and never saw it again or was given a answer as to what became of it I, repeatedly, was told things may have sold and would not be accounted for, for at least weeks I mentioned in my last correspondence, if their time limit for pick up was up before the pay out how on earth do you know what your looking for to take home? In other words, you don't know what has sold Her recall of our conversation is correct to an extentI mentioned earlier it was to the point of being embarrassing to keep bringing up the issue with herAt the time of our last conversation customers were in line waiting to be taken care of I was not satisfied with her response but under the circumstances and the same old lack of responsibility I felt it was better to pursue it with your agency as I obviously was getting nowhere with Ms [redacted] I have no attachment to what I brought in to be sold or I would not be selling itHowever, I would like to be paid for more then o/o of the items I took the time to sort, prepare for sale, pack, and deliver there It is difficult to comprehend how the most expensive item I brought there was lost I have absolutely no intention of continuing a business relationship under these circumstances My daughter is a business person in this area and has been for a number of years, she was shocked by the business ethics I was trying to cope with My ultimate goal is to protect other consumers from these very poor business ethicsSecondly, I feel I deserve payment of some sort for such obvious neglect to the care of my belongings Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Yes, as I stated I do have a hand writtten copy I was told there was no copy machine and not offered a "digicopy" as an alternativeI simply asked for a handwritten copy as there was no other choice available to me Once again the issue I have brought up in regard to item pick up was not addressedPlease, again,I'm requesting that this concern be addressed it is frustrating to ask and over and over and be ignored Please refer to my last email where I specified I would like a response for that specific concern which I clearly describe again I would like to inform you yesterday I received a check from a local consignment shop for an item of mine that they were unable to account forThis particular local shop did copy the list I brought in at the time of consignment and gave me a date to pick up my itemsI consider that business clearly more responsible I would also like to inform you I did not demand payment they offered payment I have copied the check for verification of what I just statedThe situation was resolved ammicablyI trust their presidence to be placed on establishing a good reputation in opposition to a few dollars profit for their own error In the past month I discovered yet another local consignment shop that offers their clients online access to their accountsI realise all shops can not do this when starting out but mentioned it because there are reasons for a service such as this probably resulting from similar incidents such as I've been subjected to Again, a 0/loss is not something to be disregarded Regards, [redacted]
Hi thank you for allowing me to respond to the aforementioned complaintWe take each and every customer comment or complaint very seriously and appreciate the service you offerI recall my conversation with this customer a few months agoDuring that conversation she expressed a concern about several of the items she brought in for consignmentAs I discussed with her unfortunately I do not specifically remember every item I see for sale in the store, that does not mean it was not there it simply means I see thousands of items come and go every dayA specific item she expressed concern for was a Garmen and I responded by saying we have had many Garmens for sale which are displayed in our display case but could not verify that one of them in the past year had specifically been hersShe also questioned during that conversation why more items of hers did not sellUnfortunately there is not a magical explanation for that no rhyme or reason Our goal of course is to sell as much as possible which is a benefit to both our customers and us but after a three month consignment period during which time there are several price reductions unfortunately unsold merchandise remainsI feel disheartened when any customer is unhappy with our services and I try to pursue a fair resolutionOn some occasions that attempt does fail because the nature of consignment brings forth alot of personal emotion and value to the situationThe day this particular customer and I spoke I went over our policy and procedures and I felt at the end of our conversation she was satisfied had I known there was still unanswered questions I would have pursued it furtherAs she mentioned twenty items of hers sold and she had received $and as much as we want so badly to keep everyone happy unfortunately we cannot offer money to every customer for every item that does not sell or does not sell for the value they would have placed on it we can only pay for the items that have soldWhat I can offer is to go above and beyond our policy if she chooses to do business with us in the futureInstead of her consignment items being processed in the order in which they are received I can specifically sort through them with her on the spot price them and display them so we are on the same pageI am happy to do this upon request with any customer as we value their business and want everyone to feel we are doing our best to represent their personal belongingsIf I can be of further help or answer any questions please don't hesitate to contact meI am open to any comments or suggestions Thank you again for your time [redacted] owner
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] My response is as follows: I reviewed the response from Ms [redacted] and found several issues with it She states she does not remember each item that comes in to her shop, I feel this is a good reason to list them, which I did, and provide the customer with a copyAgain, I would like to mention they have no copy machineIt would be to the benefit of all to have a copy machine, they are inexpensive to buy or could even be rented, I'm sure a deductible business expenseMs [redacted] s reason for not having one is unknown to me and questionable, especially in that type of business The situation being what it is leaves the consumer at the mercy of the business and their policies It simply is the word of one against the other, no protection at all for the consumer I both checked for and asked about the Garmin several times over the months of consignment and never saw it again or was given a answer as to what became of it I, repeatedly, was told things may have sold and would not be accounted for, for at least weeks I mentioned in my last correspondence, if their time limit for pick up was up before the pay out how on earth do you know what your looking for to take home? In other words, you don't know what has sold Her recall of our conversation is correct to an extentI mentioned earlier it was to the point of being embarrassing to keep bringing up the issue with herAt the time of our last conversation customers were in line waiting to be taken care of I was not satisfied with her response but under the circumstances and the same old lack of responsibility I felt it was better to pursue it with your agency as I obviously was getting nowhere with Ms [redacted] I have no attachment to what I brought in to be sold or I would not be selling itHowever, I would like to be paid for more then o/o of the items I took the time to sort, prepare for sale, pack, and deliver there It is difficult to comprehend how the most expensive item I brought there was lost I have absolutely no intention of continuing a business relationship under these circumstances My daughter is a business person in this area and has been for a number of years, she was shocked by the business ethics I was trying to cope with My ultimate goal is to protect other consumers from these very poor business ethicsSecondly, I feel I deserve payment of some sort for such obvious neglect to the care of my belongings Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Yes, as I stated I do have a hand writtten copy I was told there was no copy machine and not offered a "digicopy" as an alternativeI simply asked for a handwritten copy as there was no other choice available to me Once again the issue I have brought up in regard to item pick up was not addressedPlease, again,I'm requesting that this concern be addressed it is frustrating to ask and over and over and be ignored Please refer to my last email where I specified I would like a response for that specific concern which I clearly describe again I would like to inform you yesterday I received a check from a local consignment shop for an item of mine that they were unable to account forThis particular local shop did copy the list I brought in at the time of consignment and gave me a date to pick up my itemsI consider that business clearly more responsible I would also like to inform you I did not demand payment they offered payment I have copied the check for verification of what I just statedThe situation was resolved ammicablyI trust their presidence to be placed on establishing a good reputation in opposition to a few dollars profit for their own error In the past month I discovered yet another local consignment shop that offers their clients online access to their accountsI realise all shops can not do this when starting out but mentioned it because there are reasons for a service such as this probably resulting from similar incidents such as I've been subjected to Again, a 0/loss is not something to be disregarded Regards, [redacted]
Hi thank you for allowing me to respond to the aforementioned complaintWe take each and every customer comment or complaint very seriously and appreciate the service you offerI recall my conversation with this customer a few months agoDuring that conversation she expressed a concern about several of the items she brought in for consignmentAs I discussed with her unfortunately I do not specifically remember every item I see for sale in the store, that does not mean it was not there it simply means I see thousands of items come and go every dayA specific item she expressed concern for was a Garmen and I responded by saying we have had many Garmens for sale which are displayed in our display case but could not verify that one of them in the past year had specifically been hersShe also questioned during that conversation why more items of hers did not sellUnfortunately there is not a magical explanation for that no rhyme or reason Our goal of course is to sell as much as possible which is a benefit to both our customers and us but after a three month consignment period during which time there are several price reductions unfortunately unsold merchandise remainsI feel disheartened when any customer is unhappy with our services and I try to pursue a fair resolutionOn some occasions that attempt does fail because the nature of consignment brings forth alot of personal emotion and value to the situationThe day this particular customer and I spoke I went over our policy and procedures and I felt at the end of our conversation she was satisfied had I known there was still unanswered questions I would have pursued it furtherAs she mentioned twenty items of hers sold and she had received $and as much as we want so badly to keep everyone happy unfortunately we cannot offer money to every customer for every item that does not sell or does not sell for the value they would have placed on it we can only pay for the items that have soldWhat I can offer is to go above and beyond our policy if she chooses to do business with us in the futureInstead of her consignment items being processed in the order in which they are received I can specifically sort through them with her on the spot price them and display them so we are on the same pageI am happy to do this upon request with any customer as we value their business and want everyone to feel we are doing our best to represent their personal belongingsIf I can be of further help or answer any questions please don't hesitate to contact meI am open to any comments or suggestions Thank you again for your time [redacted] owner