Not quite sure why this customer is submitting this to the Revdex.com This was done through a home warranty We arrived a bit early for our apt- technician arrived at 1:for a 2pm appointment The technician proceeded to knock and stay on site until 2:- a full half an hour I find it hard to believe that it would take more than a half an hour - or even minutes (from the start of the apt time) to get to the door As far as the $that is not our call - the customers home warranty requires they pay that if we show up for a scheduled service call Again I am not quite sure what this customer is looking for - we were there from - 2:(not including the minutes early we arrived) and no one came to the door
Again very simply put, we make no determination what so ever whether this customer owes the service fee to their home warranty company That is 100% between the customer and the home warranty company We have a contract set up with HSA that if we show up during a scheduled appointment and no one is there they will reimburse us the service fee amount to cover our time - otherwise we would be losing money and you don't stay in business running around time burning gas and paying your employees and not collecting compensation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In this case Carl's plumbing is considering the HSA insurance company to be their customer and charging them There should be no charge to anyone as your technician came early and then left without proper notification when we were homeIt seems you are more interested in collecting the dollar fee instead of providing the service you are hired for We called right away to have tech come back and there was no response for over one hourI just find it interesting that I am being placed on such a tight time constraint when I was home and am slower moving because I have a condition with pregnancy called pelvic girdle dysfunction This makes it very very hard to get up and move quicklyAs you said 2-I wasn't waiting right by the door at two since you may not show up until fourCommon courtesy is to then call not just knock and leave and then when I call not call back for over one hour and then demand your for simply showing up and basically refusing the scheduled service We called right away because it was a misunderstanding and wanted the tech to come right back as I was home Neither my family or the HSA company should be charged.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We actually did try calling back after the initial discussion but did not get an answer. Please have the customer contact us and we are happy to resolve any issues she is having
We received a letter about a customer communication and were told we could reply back to you with comments.This customer was set up through her home warranty.She rescheduled multiple times and after the second rescheduling we informed her home warranty that they should send her work order to another company as she was messing up our schedule.She would reschedule last minute and the way we schedule jobs that screws up our schedule for the rest of the day.We discussed this with our rep at the home warranty and she agreed that one time rescheduling is fine but multiple times is very rude and disrespectful.
Not quite sure what the customer is stating - when we get recalls we contact the customer to set them up. I would need something more elaborate than we weren't cooperating with their apt.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Carl's Plumbing does not back up the work of installing the water heater or the wood heater itself. They blame the home warranty company but who does the work of installing it and is paid for the water heater and installation (Carl's Plumbing). It is very unprofessional also to show up and have added fees for a permit they need to pull and charge an extra $ 50 dollars admin fee ( unprofessional business). Workmanship is not acceptable for this company as water heater is leaking and they blame the home warranty company. I recommend you stay away from Carl's Plumbing, and save some money!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Carl's Plumbing reported incorrectly to the home warranty. They have other complaints for the same fraudulent activity regarding claims via home warranties. I am not alone in the request and continue to request they refund my $75.00
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Carl's Plumbing was uncooperative with rescheduling an appointment. They canceled the repair since I had to reschedule the appointment. I notified them the day before and someone called the next day saying I had to take the appointment or they were canceling the order.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Not quite sure why this customer is submitting this to the Revdex.com. This was done through a home warranty. We arrived a bit early for our apt. - technician arrived at 1:45 for a 2pm appointment. The technician proceeded to knock and stay on site until 2:15 - a full half an hour. ...
I find it hard to believe that it would take more than a half an hour - or even 15 minutes (from the start of the apt time) to get to the door. As far as the $75 that is not our call - the customers home warranty requires they pay that if we show up for a scheduled service call. Again I am not quite sure what this customer is looking for - we were there from 2 - 2:15 (not including the 15 minutes early we arrived) and no one came to the door.
We offered to come out and check this job to see what had happened with the valve. We did inform the customer if the valve was defective we could attempt to get the valve part covered under warranty but that since the work was done over 6 moths ago the labor would not be covered under warranty...
(as it wouldn't with most if not all other contractors). Our standard labor warranty on a job like that would be 60 days. Obviously we cannot warranty labor for an indefinite period of time.
As we stated we called and attempted to set something up but did not get an answer and did not hear back. As...
always we are happy to correct and issue but we would never offer compensation to pay another company to correct something. As we have stated we would be happy to return and fix the issue. Thank you.
Again very simply put, we make no determination what so ever whether this customer owes the service fee to their home warranty company. That is 100% between the customer and the home warranty company. We have a contract set up with HSA that if we show up during a scheduled appointment and no one is there they will reimburse us the service fee amount to cover our time - otherwise we would be losing money and you don't stay in business running around time burning gas and paying your employees and not collecting compensation.
We ordered the parts from the mfg [redacted]. We have yet to receive the parts from them - we have called a number of times - not sure of what the delay is. If the customer would like the faucet replaced they should talk to the home warranty as they would have to make the call. We can...
only do what they authorize us to do. As soon as the part arrives here we will schedule to install it. As far as the co-pay that is required to show up on the first trip per their home warranty - whether or not any work is done.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have NO IDEA what Carls Plumbing is talking about. I DO NOT have a "home warrantee" , never scheduled an appointment OR canceled an appointment and only notified the company that the installed valve split - and I wanted it replaced with a SINGLE piece valve as was the one they replaced. There was no argument about me having it CORRECTED with the right part- the wrong part was installed and inferior to the one I had and was not acceptable. There was no schedule , no standing up and obviously the company has so many complaints they are confusing me with another job. I will wait 24 hours for them to contact me to REPLACE the USED DEFECTIVE WRONG VALVE or I will be taking other action that will not be pleasant for me or them.
Again, the last response they entered was completely unrelated to me- I paid CASH after the I thought the job was completed. I couldn't 'test' the valve because the CITY OF MILWAUKEE failed to replace there meter in over 7 MONTHS. As soon as I had the water turned on was when I discovered the valve wasn't the correct one - didn't trust the inferior valve Carls Plumbing installed - and had the city instantly turn off the water. It was then I notified Carl's Plumbing that I wanted the CORRECT single part valve exchanged - the valve FAILED while the water was turned off (lucky for me) - and I found it as the pictures show without the date.
I hope they can rectify the poor other customer with the home warrantee they are confusing me with - but, it isn't me and the reply they just submitted makes no sense to me.
Regards,
[redacted]
on 8/4 we took care of 2 water line leaks in the basement, replaced a leaking galvanized 90 bend near the laundry tray, replaced a leaking dishwasher supply line under the sink. At that time we found no further issues. If there is still an issue with a leak the customer should have right...
off the bat called their home warranty company (per the terms of their policy) and they would issue a recall that we could come back out and service the additional problem. We can't come back out without a recall being issued through the home warranty as that is their policy. If the customer is still having a problem they should contact the warranty company to issue a recall and we can take care of the problem.
Not quite sure why this customer is submitting this to the Revdex.com This was done through a home warranty We arrived a bit early for our apt- technician arrived at 1:for a 2pm appointment The technician proceeded to knock and stay on site until 2:- a full half an hour I find it hard to believe that it would take more than a half an hour - or even minutes (from the start of the apt time) to get to the door As far as the $that is not our call - the customers home warranty requires they pay that if we show up for a scheduled service call Again I am not quite sure what this customer is looking for - we were there from - 2:(not including the minutes early we arrived) and no one came to the door
Again very simply put, we make no determination what so ever whether this customer owes the service fee to their home warranty company That is 100% between the customer and the home warranty company We have a contract set up with HSA that if we show up during a scheduled appointment and no one is there they will reimburse us the service fee amount to cover our time - otherwise we would be losing money and you don't stay in business running around time burning gas and paying your employees and not collecting compensation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In this case Carl's plumbing is considering the HSA insurance company to be their customer and charging them There should be no charge to anyone as your technician came early and then left without proper notification when we were homeIt seems you are more interested in collecting the dollar fee instead of providing the service you are hired for We called right away to have tech come back and there was no response for over one hourI just find it interesting that I am being placed on such a tight time constraint when I was home and am slower moving because I have a condition with pregnancy called pelvic girdle dysfunction This makes it very very hard to get up and move quicklyAs you said 2-I wasn't waiting right by the door at two since you may not show up until fourCommon courtesy is to then call not just knock and leave and then when I call not call back for over one hour and then demand your for simply showing up and basically refusing the scheduled service We called right away because it was a misunderstanding and wanted the tech to come right back as I was home Neither my family or the HSA company should be charged.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We actually did try calling back after the initial discussion but did not get an answer. Please have the customer contact us and we are happy to resolve any issues she is having
We received a letter about a customer communication and were told we could reply back to you with comments.This customer was set up through her home warranty.She rescheduled multiple times and after the second rescheduling we informed her home warranty that they should send her work order to another company as she was messing up our schedule.She would reschedule last minute and the way we schedule jobs that screws up our schedule for the rest of the day.We discussed this with our rep at the home warranty and she agreed that one time rescheduling is fine but multiple times is very rude and disrespectful.
Not quite sure what the customer is stating - when we get recalls we contact the customer to set them up. I would need something more elaborate than we weren't cooperating with their apt.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Carl's Plumbing does not back up the work of installing the water heater or the wood heater itself. They blame the home warranty company but who does the work of installing it and is paid for the water heater and installation (Carl's Plumbing). It is very unprofessional also to show up and have added fees for a permit they need to pull and charge an extra $ 50 dollars admin fee ( unprofessional business). Workmanship is not acceptable for this company as water heater is leaking and they blame the home warranty company. I recommend you stay away from Carl's Plumbing, and save some money!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Carl's Plumbing reported incorrectly to the home warranty. They have other complaints for the same fraudulent activity regarding claims via home warranties. I am not alone in the request and continue to request they refund my $75.00
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Carl's Plumbing was uncooperative with rescheduling an appointment. They canceled the repair since I had to reschedule the appointment. I notified them the day before and someone called the next day saying I had to take the appointment or they were canceling the order.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Not quite sure why this customer is submitting this to the Revdex.com. This was done through a home warranty. We arrived a bit early for our apt. - technician arrived at 1:45 for a 2pm appointment. The technician proceeded to knock and stay on site until 2:15 - a full half an hour. ...
I find it hard to believe that it would take more than a half an hour - or even 15 minutes (from the start of the apt time) to get to the door. As far as the $75 that is not our call - the customers home warranty requires they pay that if we show up for a scheduled service call. Again I am not quite sure what this customer is looking for - we were there from 2 - 2:15 (not including the 15 minutes early we arrived) and no one came to the door.
We offered to come out and check this job to see what had happened with the valve. We did inform the customer if the valve was defective we could attempt to get the valve part covered under warranty but that since the work was done over 6 moths ago the labor would not be covered under warranty...
(as it wouldn't with most if not all other contractors). Our standard labor warranty on a job like that would be 60 days. Obviously we cannot warranty labor for an indefinite period of time.
As we stated we called and attempted to set something up but did not get an answer and did not hear back. As...
always we are happy to correct and issue but we would never offer compensation to pay another company to correct something. As we have stated we would be happy to return and fix the issue. Thank you.
Again very simply put, we make no determination what so ever whether this customer owes the service fee to their home warranty company. That is 100% between the customer and the home warranty company. We have a contract set up with HSA that if we show up during a scheduled appointment and no one is there they will reimburse us the service fee amount to cover our time - otherwise we would be losing money and you don't stay in business running around time burning gas and paying your employees and not collecting compensation.
We ordered the parts from the mfg [redacted]. We have yet to receive the parts from them - we have called a number of times - not sure of what the delay is. If the customer would like the faucet replaced they should talk to the home warranty as they would have to make the call. We can...
only do what they authorize us to do. As soon as the part arrives here we will schedule to install it. As far as the co-pay that is required to show up on the first trip per their home warranty - whether or not any work is done.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have NO IDEA what Carls Plumbing is talking about. I DO NOT have a "home warrantee" , never scheduled an appointment OR canceled an appointment and only notified the company that the installed valve split - and I wanted it replaced with a SINGLE piece valve as was the one they replaced. There was no argument about me having it CORRECTED with the right part- the wrong part was installed and inferior to the one I had and was not acceptable. There was no schedule , no standing up and obviously the company has so many complaints they are confusing me with another job. I will wait 24 hours for them to contact me to REPLACE the USED DEFECTIVE WRONG VALVE or I will be taking other action that will not be pleasant for me or them.
Again, the last response they entered was completely unrelated to me- I paid CASH after the I thought the job was completed. I couldn't 'test' the valve because the CITY OF MILWAUKEE failed to replace there meter in over 7 MONTHS. As soon as I had the water turned on was when I discovered the valve wasn't the correct one - didn't trust the inferior valve Carls Plumbing installed - and had the city instantly turn off the water. It was then I notified Carl's Plumbing that I wanted the CORRECT single part valve exchanged - the valve FAILED while the water was turned off (lucky for me) - and I found it as the pictures show without the date.
I hope they can rectify the poor other customer with the home warrantee they are confusing me with - but, it isn't me and the reply they just submitted makes no sense to me.
Regards,
[redacted]
This customer was informed yesterday that we were sending a check back for her $75. Not quite sure why she submitted this to the Revdex.com.
on 8/4 we took care of 2 water line leaks in the basement, replaced a leaking galvanized 90 bend near the laundry tray, replaced a leaking dishwasher supply line under the sink. At that time we found no further issues. If there is still an issue with a leak the customer should have right...
off the bat called their home warranty company (per the terms of their policy) and they would issue a recall that we could come back out and service the additional problem. We can't come back out without a recall being issued through the home warranty as that is their policy. If the customer is still having a problem they should contact the warranty company to issue a recall and we can take care of the problem.