Family Trucks & Vans Inc.

Customer called in and even though we sold the vehicle As-Is, we tried to help him out. We did pay for half the cost in repairs and fixed the issues. The vehicle was operable when we got it here and looked at itThe injectors were not bad per our service department and were only in need
of the dielectric grease. The idler, pitman arm, tie rod ends, glow plugs and fuel filter were all inspectedThe fuel filter had already been changed out before the sale. The arms parts were ordered from *** *** ***, Invoice# ***The parts were not requested to be saved till after the work had already been done and old parts were discardedThe truck was road tested after repairs were made and there was no issuesWe drive them at least miles after each completion of services. We had refunded the money before this complaint, as far as I know, and offered to bring it in so we check things out, and he never came back in. I am not sure which manager he spoke with, but if he has any concerns or further questions, he is more than welcome to call or come in and discuss with me. Thanks,*** ***, General ManagerFamily Trucks and Vans*** ***

Initial Business Response /* (1000, 7, 2015/12/08) */
When this vehicle was negotiated with the customers, the agreement was that they were able to get new tires or used tires, at "our discounted cost" date to be determined by the customerShe has been contacted in return numerous times via email
and phone callsShe called and asked for a manager and I spoke with her to tell her as I looked up her deal from almost a year ago, for her that there was no promises in writing nor nothing implied via the salesmen, or other managersOur promise is still openI explained that if she would send me the size tires I would find out our cost and get her a great deal, as I was happy to helpShe never called me back sinceIt appears that she has taken it upon herself to get tires
Thanks,
*** *** *** General Manager
Family Trucks and Vans
SBroadway
Denver, CO XXXXX

Initial Business Response /* (1000, 7, 2015/08/28) */
As this previous customer stated above, they said that the abs & traction control lights came on after leaving the dealership; and we fixed the car when they where able to come in for an appointmentLater on, the owner of this car overheated
the vehicle so bad and continued to drive it that it damaged the engine due to abuse and/or neglectThe vehicle was sold As-Is, and we no longer, as a dealer, were required to fix or replace a vehicle that they damagedWe would be happy to assist in repairs at "our" cost, and pass on the savings to them for any repairs they need to pay for
Best regards,
*** ***
General Manager
XXX-XXX-XXXX ***
***@FamilyTrucksAnvdVans.com
Initial Consumer Rebuttal /* (3000, 9, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not keep driving the vehicle after it over heated I turned it off as soon as it over heated this vehicle was not abused or neglected we checked the oil daily we also check all fluids this needs to be fixed for nothing due to it having nothing but problems or needs to be traded in we did not abuse this car or neglect it we maybe young but we are not stupid when it comes to our vehicles
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 11, 2015/09/14) */
We are glad to help the customer at our cost, which is a huge savings from most placesWe are not saying anyone is stupid, but it's not all about checking the fluidsThe vehicle being something mechanical, it can have other things go out, i.ewater pumps, hoses, thermostat, etcWe are not going to be able to anything other than assist with vehicle repairs at our costI am not sure why we keep going over this, but we have done everything we can to helpIf the vehicle is running correctly, we can look at it as a possible trade in
Best regards,
*** ***
General Manager
XXX-XXX-XXXX ext
***@FamilyTrucksAnvdVans.com

That is a lie I am not satisfy he didn't even talked to me he put someone else on the phone who treated me really disrespectful they didn't things they were suppose to do the suspension still feels bad I took the truck on a trip and I can feel the passenger tire kind of shaky even my oldest son ask me why the tire/truck felt like that he is only and not a mechanic and he know it wasn't right they didn't reimburse me for all the money I paid to fix the heater which supposedly they fix they wanted me to bring the truck back again to do the tuwhen they were suppose to do that why they had itagain Family trucks and vans is the worst I asked for the GM and *** treated me like a piece of nothing he did not let me talk to the GM or the GM did not wanted to talk to me, on top off all this I had been back to the motor vehicle place three times to extensions on my temporary plates because of the paper work.I have lost many hours of work bringing the truck back in front I have spent money out of my pocket I shouldn't be spending but like rootless *** person said " we have been in business for years you are a nobody to tell us what to do or how of run our business" I don't know how they made it this far if they treat people with problems like they have treated me, or maybe is just discrimination because of my skin color or race.At this point I have not idea what they done to the truck they have never provide it any paper work of any king for things they done
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** ***