Famous Auto Sales

This is regarding your letter about a complaint from Ms [redacted] She bought a [redacted] on 4/22/At the time she saw the car she testdrove it and she liked itI explained everything about the car to her.And she signed the papers: Buyers Order, Buyers guideActually she has no right to get any money backfrom Famous Auto SalesI bought the car on 4/6/from [redacted] Auction for $plus $expense and sold it for $I did not even make that much profit from this car, but when she came after one year in my office for a full refund after putting 10.000miles on the car and crashed the side of it, realized her expectations make no senseI still wanted to make her happy I offered her $but she didn't accept, her and her husband asked me to buy another car for them and trade this car I accepted but they did not come back to look at the new carMy decision to come to a fair agreement is to write her a $as a favor because she is a client, but I don't want to do any other business with these peopleIf you want all document I would like to send you or with more contact you can call me at this phone number ###-###-#### or ###-###-####

To Whom itMay Concern:We received the letter from your office outlining the complaint filed by our customer (ID [redacted] ),To give clarity to the situation here is an explanation of the events:The car was officially sold on 11/19/(we've attached the sales order to show proof of sale date).Our official policy is that the Title would be mailed out within weeks of the date of saleThis is to ensure the personal check clears and that the customer is fully satisfied with the carWe always issue days tags from the DMV to ensure the customer can drive the vehicle while waiting on the title.We also don't keep our titles in the office for security purposesWe keep them in our bank vault to ensure full safekeeping of the titlesThus it takes 7-days to get the title mailed - hence why we always tell our customers days.We officially sent the title via certified Thail on 11/29/We've attached the receipt to show proofThis was days after the sale which was days faster than we normally send the titleWe Communicated with the client the entire time to ensure they had fuli Understanding of when to expect the title.The customer is now claiming that we promised the title much faster, which is untrueWe are very Confused and disappointed that the customer felt the need to complain, especially without warning us.Regards,famous Auto Sales

This is regarding your letter about a complaint from Ms [redacted]. She bought a [redacted] 2012 on 4/22/2015. At the time she saw the car she testdrove it and she liked it. I explained everything about the car to her.And she signed the papers: Buyers Order, Buyers guide. Actually she has no...

right to get any money backfrom Famous Auto Sales. I bought the car on 4/6/2015 from [redacted] Auction for $14135 plus $100 expense and sold it for $15500. I did not even make that much profit from this car, but when she came after one year in my office for a full refund after putting 10.000miles on the car and crashed the side of it, realized her expectations make no sense. I still wanted to make her happy I offered her $500 but she didn't accept, her and her husband asked me to buy another car for them and trade this car I accepted but they did not come back to look at the new car. My decision to come to a fair agreement is to write her a $500 as a favor because she is a client, but I don't want to do any other business with these people. If you want all document I would like to send you or with more contact you can call me at this phone number ###-###-#### or ###-###-####.

To Whom it. May Concern:We received the letter from your office outlining the complaint filed by our customer (ID [redacted]),To give clarity to the situation here is an explanation of the events:The car was officially sold on 11/19/2017 (we've attached the sales order to show proof of sale date).Our...

official policy is that the Title would be mailed out within 2 weeks of the date of sale. This is to ensure the personal check clears and that the customer is fully satisfied with the car. We always issue 30 days tags from the DMV to ensure the customer can drive the vehicle while waiting on the title.We also don't keep our titles in the office for security purposes. We keep them in our bank vault to ensure full safekeeping of the titles. Thus it takes 7-10 days to get the title mailed - hence why we always tell our customers 14 days.We officially sent the title via certified Thail on 11/29/2017. We've attached the receipt to show proof. This was 10 days after the sale which was 4 days faster than we normally send the title. We Communicated with the client the entire time to ensure they had fuli Understanding of when to expect the title.The customer is now claiming that we promised the title much faster, which is untrue. We are very Confused and disappointed that the customer felt the need to complain, especially without warning us.Regards,famous Auto Sales

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This is regarding your letter about a complaint from Ms [redacted]. She bought a...

[redacted] 2012 on 4/22/2015. At the time she saw the car she testdrove it and she liked it. I explained everything about the car to her.
And she signed the papers: Buyers Order, Buyers guide. Actually she has no right to get any money back
from Famous Auto Sales. I bought the car on 4/6/2015 from [redacted] Auction for $14135 plus $100 expense and sold it for $15500. I did not even make that much profit from this car, but when she came after one year in my office for a full refund after putting 10.000miles on the car and crashed the side of it, realized her expectations make no sense. I still wanted to make her happy I offered her $500 but she didn't accept, her and her husband asked me to buy another car for them and trade this car I accepted but they did not come back to look at the new car. My decision to come to a fair agreement is to write her a $500 as a favor because she is a client, but I don't want to do any other business with these people. If you want all document I would like to send you or with more contact you can call me at this phone number ###-###-#### or ###-###-####.