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F&B Variety Reviews (1)

Review: I bought two dollars worth of lottery tickets, and gave the girl a twenty dollar [redacted] and was waiting for my change, and she said I gave her two one dollar bills, which is a lie I only had a twenty dollar [redacted] on me, the lady in charge of the store said for me to come back , after the money count which I did , them she said she was short &54.00 dollars not counting my $18.00 change due me from my twenty dollar bill, she said the owner [redacted] & [redacted] was on vacation, I am so sad, even if I do speak with either of them I know my $ 18.00 will never be return to me. I guess I just got duked out of it( SCAN)I wonder how many other people had that happen to them at that store with those workers.iDesired Settlement: I want and need my $18.00 dollars change, that young girl should be looked into as well as the Manger [redacted].

Business

Response:

To whom it may concern,

This letter is in response to the complaint I received Id# [redacted].

We have been in business since Feb. 1992, and in that time I have dealt with minimal customer complaints, the few that were received, were usually misunderstandings or customer's mistakes pertaining to the way the lottery is played. In reference to the complaint, I spoke to my employee who has worked for me for the past 11+ years she is as honest as they come and I trust her fully! She stated that the customer purchased 2 lottery tickets and paid with two (2) one dollar bills not a twenty. I personally spoke with the customer on the 9th of December, (obviously she didn't wait to speak with us prior to her filing a complaint). I explained to her that on the date in question we settled $54.00 dollars short and that it was highly unlikely she was short changed. I then found a utility bill payment that was double processed by our bill payment company, in the amount of $55.00, which then had us settling $1.00 over. Some customers think that the louder and more ignorant they act it will get them what they desire. After calmly trying to explain this to the customer it was obvious she didn't want to hear it.

In conclusion, although I feel for the customer, we will not be giving her $18.00 just because she may have lost it or spent it on something else. I trust my employee too much for that. After 22 years in business, I will let our customer record stand for itself!

Thank you,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: THOSE PEOPLE ARE NOT TELLING THE TRUTH,I AM VERY MUCH AWARE OF WHAT I GAVE THAT GIRL WHO TOOK MY MONEY,ALL I HAD WAS A TWENTY DOLLAR BILL,HOW EVER SHE COULD HAVE PUT THAT IN HER POCKET AND ADDED TWO DOLLARS FROM HER POCKET,IN THIS DAY AND AGE PEOPLE ARE CROOKED FOR REAL,ALSO I WAS NOT LOUD AND IAM NOT IGNORRANT,MY SISTER WAS SPEAKING UP FOR ME,IF **. [redacted] THINKS ,THAT IWAS HE IS WRONG,HE IS ONLY GOING BY WHAT WAS TOLD TO HIM BY THOSE PEOPLE,THAT IS WHY I DID NOT GO BACK TO TALK WITH HIM ,THEY CAN HAVE MY 18:OO CHANGE OR SHOULD I SAY SHE CAN,GOD KNOWS THE TRUTH AND SO DO I,I WILL BE BLESSED MANY TIMES OVER.THANK YOU Revdex.com.

Regards,

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Description: Variety Stores

Address: 1936 West MacDade Boulevard, Woodlyn, Pennsylvania, United States, 19094

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