Fan Cloth

I ordered 2 hoodies and 4 t shirts. Cost almost $200 and of all 6 items ordered, only 2 are usable. Of course there is a no return policy. Ordered adult smalls and all but 2 of the t shirts would fit a kids size 10/12. The 2 shirts that did fit, are so thin and scratchy I doubt my teens will wear them. Also, the logos are super shiny and cheap looking, they were stuck together when I opened the box. Total waste of money.

The most horrible customer service experience ever! We ordered several items for our family to wear. One of the shirts (we ordered 5 of this one shirt) came out in this ugly half black, half grey design. That was not what was on the site when we ordered it and not what the coach had designed for families to buy. Of course after our fundraiser the site is down so we cannot even go back to show them what we viewed and purchased. I emailed and called the company and they were COMPLETELY unhelpful. In total we spent about an hour and a half waiting on hold and talking to their incompetent staff. All they do is read their script. They were supposed to have a supervisor call me within 48 hours. Of course that didn't happen. I called again to get supervisor and was told the same lie. And again...no call back. Just really ridiculous customer treatment. I would NEVER buy from them again and recommend you choose a reputable company with good reviews. See the picture of what our shirt which was supposed to be a black t-shirt looks like.

Never have we ever waited so long for fan gear. If I had known it would take this long I NEVER would have ordered anything. Don't do it. Have a friend who knows how to work a Cricut make fan gear for you - way faster and much cheaper! (My friend did that. She's smart!) We're even in the final four for HS soccer and I have nothing to wear that shows I represent our school. Bummer. I would add a photo to "increase visibility and credibility of (my ) review" but I have nothing to take a picture of.

I ordered 2 shirts to support my grandson’s middle school football team and to wear to his games. Ordered August 25, 2022. Received the order October 22, 2022 - after the season was over. While waiting, I contacted their customer service and basically they said this is their standard policy - Safe yourself the trouble - DON’T PURCHASE FROM THEM.

I specifically noted on my order: "Please do NOT place on the ground by the fence. The dogs will eat it!"... I come home yesterday to see SHREDS of my jacket and packaging all over my 3 acres. Most expensive dog chew I have ever purchased. **furious** I reached out by email and twice by phone. Shawnie said :Thank you for taking the time to reach out to us. We are happy to fix issues for our customers, however, we will not be able to accept any items for exchange, refund, or replacement if items have been produced correctly based upon how they were originally ordered. ... so, we can pay them for shipping and handling of their products and specify instructions- that they will not take responsibility for failing to comply with. NOT going to be a returning customer.

The hooded sweatshirt arrived and it was 5 inches less across the chest and 2 inches shorter then the images for size on the website. Customer Service Rep Becky was just useless ... "supervisor not available to speak will call back" 2 hours later Shawnee called and this woman is the rudest, most unprofessional, disrespectful person I have had the displeasure of speaking with.

She talked over me the entire time and would not allow me to speak to anyone else or a Manager and refused to assist. They are not responsible for things that dont fit? it does not fit due to it NOT matching the sizing listed ...

The overall quality of the products were AWFUL and OVERPRICED and customer service is disgusting...

Will push to not have a single school in this area ever order from them again

They use the poorest material, printing is cheap stickers, wrong size of logo's. Cheapest quality, worse clothing I have ever purchased. Can't return it because it's customized

Very disappointed. It took over 10 weeks to ship the order. When I opened the package, it was someone else's order. I immediately called the company and left a message. It's been a week and no return call. Fortunately, our order was sent to a teacher at the high school and we were able to exchange shipments. The items are very poor quality: sub-quality materials, poorly sewn, decals were smudged, sizing/fit is bad, items were not as pictured on the order form. I purchased 6 items and spent almost $200; the stuff is cr*p, it's not worth a nickel.

I ordered a volleyball shirt for my daughter from a fundraiser for school. Same thing they said 2-4 weeks after the ordering closed. Well its been almost 3 months and still nothing. I called they gave me a tracking number. And it's still no where to be found. I emailed no response. I will never order from them again.

My notes state that we got confirmation that the check was received, processed and stamped on 10/- we went to production on 10/for the original orderThe items [redacted] are still waiting on have been marked for a must ship on 11/- we weren't alerted of errors we made (that we are fixing) until earlier this month of November, which is also in my detailed notesLet me know if there is anything else I need to clarifyMore than happy to do soThanks

Hello, Our window for reporting errors is days from the original order delivery dateThe order was delivered on 10/25/to the schoolThere were other errors reported and resolved with this account but I do not see any mention of the items you listed as being missingWe can not honor this discrepancy due to the time frameYou can reach out to the contact of the team in regards to your missing order.This was the message we sent herThe contact on the actual account has this information and has been told this as wellWe would be more than happy to refund Lindsay the items - but she has not returned my many phone calls and emails to her in an attempt to help her, even though it is against our company policy Please have her contact us - [redacted] - ask for [redacted]

Thank you for the opportunity to respond to the above referenced complaint The account was originally set up by [redacted] on 9/21/under a Booster Club program and all of the apparel said either “ [redacted] Mustangs” or “ [redacted] Athletics” [redacted] initially told us that she didn’t really have any interest in running the fundraiser, but on 11/2/2016, [redacted] called Fan Cloth and told us that she and [redacted] were going to run the fundraiser together [redacted] submitted a revision that day to change the apparel to say “ [redacted] Staff” [redacted] replied to the catalog our Art department emailed her for her approval “We approve of the flyer” (see attachments) on 11/9/ The order was submitted on 11/10/and we produced and shipped the order as ordered on 11/19/ [redacted] called us on 11/30/when the order was delivered and told us we had printed the order incorrectly We immediately sent a FedEx return label so that we could fix the issue However, when we received the order back we realized it wasn’t printed incorrectly It was printed exactly as [redacted] had approved Because [redacted] was the contact on the account, we were required to make any changes to the artwork that she requested Unfortunately, it doesn’t appear that she and [redacted] were in agreement on what the art would beWe are more than happy to allow them additional time to pay their invoice while they sell the items from their first order and would be willing to compromise and extend a 15% discount on the items We have also offered to discount a new order if they would like to do that, but the call was disconnected when these were offered.The most important thing to us is that we retain [redacted] Schools as a customer I would love the opportunity to discuss a resolution with one of their representatives.Sincerely,

We only have received checks from [redacted] total $That left a remaining balance of $on his invoiceOve the course of the weeks in question, we sent [redacted] information on the $that he still owedAfter spending this last week checking what was originally sent to usWe as a company decided to meet [redacted] halfway on the bill, because he discovered that the original shipment had cash in it, and the package was opened and resealed as it was on its way to usWe have credited the account $which [redacted] accepted as a fair resolution in the situation that occurred [redacted] should be responding back to Revdex.com to let you know this has been resolved

Beware, do not use this company, look elsewhere for your fundraiser items. They lack customer service. They do not return emails. If you try calling you are on hold for over 30 minutes. When they make an error, they never try to resolve it. We were shorted two items and they just gave us the run around for 6 weeks. We never received our items and never even received a refund for those items. It took 5-7 weeks for us to receive our order. They did pay for one day shipping to try and remedy the situation, but when a company guarantees 2 weeks plus shipping time and they fail to deliver, that's false advertising. I will never go through this company again.

We are extremely sorry that [redacted] experience was not an enjoyable one Because we are a custom apparel manufacturer, we only allow refunds or returns when a garment is defective or has a manufacturing error When a customer reports a sizing issue, our standard policy is to request a photo with a measuring tape to confirm if the sizing issue reported is due to a defective and mis-sized garment It was never meant as an insult to [redacted] ability to measure a garment A refund for these items was accepted by [redacted] and submitted to our Accounting department on 5/5/and we consider this issue closed at this time and hope [redacted] is happy with the resolution

The negative reviews that you are reading cannot all be false.This company is unprofessional. We ordered shirts from FanCloth in Sep and have yet to get them. They have been contacted several times by coaches aswell as a few parents and its the same thing "we're working hard to get your order complete".
The HS volleyball season ended today. Some of the girls are Sr and didnt get the opportunity to wear their shirts during the season.
Do NOT...I REPEAT DOOO NOOTT order from them. Youd be better off going to hobby lobby and making your own shirts.

Check the reports on the BBB, 50 bad reports in the past 3 yrs.

Disappointed doesnt begin to describe how we feel.

***eager to hear the fake apology or the lie that they've never been contacted as they've stated in most of their responses.

Complaint: [redacted] I am rejecting this response because:the check was not mailed lateThe check was deposited and cleared out bank on October and your company was not able to locate where the check was credited.when I called I was told payment was not revivedI was told we had not paid but upon providing your company with information that the check had indeed cleared I was told as a courtesy they would begin processingThe issue is not resolved as we have several missing items that we have not revived Regards, [redacted] ***

Do not use Fancloth, go with somebody who actually cares about their customers. Fancloth is borderline criminal. Extremely disappointed, furious, and sad for the people that trusted me with this decision. I would give a 0 if I could.

Enough about my opinions, here are the facts: I am a cross country coach and I used Fancloth for some gear for the team and for some of our doners. Our season is over and I still don't have the merchandise yet. I started our campaign on August 21, and closed it on August 28, one week later. It was confirmed in an email that I would recieve merchandise by September 12. Not even close. I got an email saying Fancloth "dropped the ball" and confirmed that I would get the merchandise by October 9th. I called on October 11, a month later, and still hadn't recieved anything. They said they would send out an email to all the people that purchased something, apologizing for their mistakes, but they didn't. They sent a draft of the letter to me and made me copy and paste the email and do all their work for them. They then confirmed October 14th as the delivery. Today is the 15th, and still no merchandise. I was given a name and number for a manager and made several attempts, but nobody will return my calls. Customer service has been less than professional and very vague in their emails (with no names to go with the senders). My season is over. The merchandise that I was going to give to my doners, and for the kids/parents to wear during the competitions is now worthless.

I made promises to my families and kids when they first purchased the merchandise of the delivery date. I did it again the second time after they said they "dropped the ball". I did not do it a third time because I'm tired of being made a liar by this company

Quality of the gear is cheap at best. I went with them last year (don't ask me why I went with them again this year, second chances I guess, but an epic failure on my part), and I can't use any of the garments anymore because they deteriorated in the wash machine after about 10 washes. I tried different types of garments this year and I'll wait and see what they're like before commenting on them. I'm not holding my breath though.

Ordered $300.00 worth of school merchandise on August 1, 2019. This is October 15, 2019 and still haven't received the first thing. The only email sent from Fan Cloth was my invoice from August 1 and it stated that once the school closed their order it would be shipped in 2 weeks. Now we only have 2 games left. NEVER ORDER FROM THESE PEOPLE!

Awful! Don’t order through FanCloth! We did a fundraiser through them and when we ordered it said it would be 2 weeks once it was closed... well it’s been like 2 months and STILL NO SHIRTS! Unacceptable and will advise everyone not to use them!