Awful, awful company Sadly, their products are the cheapest in their market (racing game/sim peripherals), so they manage to get a lot of customers However, the product quality is on par with the low price tags, and the products I have owned have all had a multitude of issues Whether it be construction issues or the product simply failing to work at all, QC issues run rampant The company's customer service is basically useless, often choosing to string out support tickets long enough to take a product out of warranty in some casesIn my case, an initial support request took months for a response, and by the time replacement parts were shipped, it had been months since the initial ticket was submitted, and I was told to get in contact with support if the new parts failed When those parts failed again, I got back in touch with support, only to find out that the first ticket had been closed without notice and the product was out of warranty Finally, returns are almost as expensive as purchasing the product itself I recently purchased (because I'm an it) a product to replace the faulty one mentioned above, only to find that the product shipped was not the product I wanted It was my mistake, so I submitted an RMA request The product cost $after shipping For returns, Fanatec charges a 15% "restocking" fee (despite my product never being used), as well as leaving the return shipping to me, which cost $ I have yet to receive my refund as of this writing, but based on the wording in the RMA the restocking fee is for the cost of the product The product was $before shipping, so a 15% restocking fee is $12, plus the $shipping to return it, means I'll only recover around 60% of what I paid Had I ordered the product from Amazon, I would have gotten the full price back Avoid at all costs Save your money for a different, more reliable, company
Awful, awful company. Sadly, their products are the cheapest in their market (racing game/sim peripherals), so they manage to get a lot of customers. However, the product quality is on par with the low price tags, and the products I have owned have all had a multitude of issues. Whether it be construction issues or the product simply failing to work at all, QC issues run rampant.
The company's customer service is basically useless, often choosing to string out support tickets long enough to take a product out of warranty in some cases. In my case, an initial support request took 4 months for a response, and by the time replacement parts were shipped, it had been 7 months since the initial ticket was submitted, and I was told to get in contact with support if the new parts failed. When those parts failed again, I got back in touch with support, only to find out that the first ticket had been closed without notice and the product was out of warranty.
Finally, returns are almost as expensive as purchasing the product itself. I recently purchased (because I'm an it) a product to replace the faulty one mentioned above, only to find that the product shipped was not the product I wanted. It was my mistake, so I submitted an RMA request. The product cost $108 after shipping. For returns, Fanatec charges a 15% "restocking" fee (despite my product never being used), as well as leaving the return shipping to me, which cost $27. I have yet to receive my refund as of this writing, but based on the wording in the RMA the restocking fee is for the cost of the product. The product was $80 before shipping, so a 15% restocking fee is $12, plus the $27 shipping to return it, means I'll only recover around 60% of what I paid. Had I ordered the product from Amazon, I would have gotten the full price back.
Avoid at all costs. Save your money for a different, more reliable, company.
Awful, awful company Sadly, their products are the cheapest in their market (racing game/sim peripherals), so they manage to get a lot of customers However, the product quality is on par with the low price tags, and the products I have owned have all had a multitude of issues Whether it be construction issues or the product simply failing to work at all, QC issues run rampant The company's customer service is basically useless, often choosing to string out support tickets long enough to take a product out of warranty in some casesIn my case, an initial support request took months for a response, and by the time replacement parts were shipped, it had been months since the initial ticket was submitted, and I was told to get in contact with support if the new parts failed When those parts failed again, I got back in touch with support, only to find out that the first ticket had been closed without notice and the product was out of warranty Finally, returns are almost as expensive as purchasing the product itself I recently purchased (because I'm an i
t) a product to replace the faulty one mentioned above, only to find that the product shipped was not the product I wanted It was my mistake, so I submitted an RMA request The product cost $after shipping For returns, Fanatec charges a 15% "restocking" fee (despite my product never being used), as well as leaving the return shipping to me, which cost $ I have yet to receive my refund as of this writing, but based on the wording in the RMA the restocking fee is for the cost of the product The product was $before shipping, so a 15% restocking fee is $12, plus the $shipping to return it, means I'll only recover around 60% of what I paid Had I ordered the product from Amazon, I would have gotten the full price back Avoid at all costs Save your money for a different, more reliable, company
Awful, awful company. Sadly, their products are the cheapest in their market (racing game/sim peripherals), so they manage to get a lot of customers. However, the product quality is on par with the low price tags, and the products I have owned have all had a multitude of issues. Whether it be construction issues or the product simply failing to work at all, QC issues run rampant.
t) a product to replace the faulty one mentioned above, only to find that the product shipped was not the product I wanted. It was my mistake, so I submitted an RMA request. The product cost $108 after shipping. For returns, Fanatec charges a 15% "restocking" fee (despite my product never being used), as well as leaving the return shipping to me, which cost $27. I have yet to receive my refund as of this writing, but based on the wording in the RMA the restocking fee is for the cost of the product. The product was $80 before shipping, so a 15% restocking fee is $12, plus the $27 shipping to return it, means I'll only recover around 60% of what I paid. Had I ordered the product from Amazon, I would have gotten the full price back.
The company's customer service is basically useless, often choosing to string out support tickets long enough to take a product out of warranty in some cases. In my case, an initial support request took 4 months for a response, and by the time replacement parts were shipped, it had been 7 months since the initial ticket was submitted, and I was told to get in contact with support if the new parts failed. When those parts failed again, I got back in touch with support, only to find out that the first ticket had been closed without notice and the product was out of warranty.
Finally, returns are almost as expensive as purchasing the product itself. I recently purchased (because I'm an i
Avoid at all costs. Save your money for a different, more reliable, company.