Fanboy Collectibles

The customer has falsely claimed over and over again that we stated the item was factory sealedI personally told the customer, when speaking to him on the phone, that all items are opened and inspected for quality controlManufacturers and distributors only give us 7-days to report and issues
with items upon their arrivalShould there be any breakages, chips, cracks, paint defects or issues with any sort of light up components, it needs to be reported to them immediately so the item can be replaced or returned for a refundThis was communicated to the customer, it's stated in our Terms of Service and says exactly the same in or hundreds or *** listingsWe list it everywhere that statues are opened and inspected, so saying we said otherwise is a blatant lie.As for stating we never contacted him, that is another blatant lieAs for stating we ignored his e-mails, we replied back to the every e-mail we received the same dayWe agreed to take the returnThis was stated in an e-mail on 9/14/The customer agreed to send it back and we then heard nothingWe left to do our largest show of the year, *** *** *** ***, on 10/4/As of that date there was no package arrival and no communication to usWe were eventually e-mailed on 10/10/that the statue was sent back that past Thursday, 9/28/As the customer states, we did not have anyone here to receive a package, as we had no idea when, or if, it was even being shipped backThere was a two week wait before sending it back, no communication to us for days from the same person that contacted us with e-mails and phone callsIf at any time prior to the expected package arrival date the customer reached out and told us it shipped back and/or provide a tracking number we would have had someone hear to receive the package.As for blaming the customer, we did notHowever, he was told the item would be refunded upon receipt of the itemUntil the item is received back to us, he owns the itemWe are not responsible for any item until it's received back to usNo, the customer does not have to purchase insurance or feel the need to communicate with us that the item was sent back, but we are also not responsible for the item if we never receive itIn all the documentation the customer has posted online, not once has there been anything that says the item was signed for or required a signatureThe tracking umber states the item was left outside our place of business.The customer states the instant he sent it back we said we were away on a tripThe customer waited days to ship the item back and then days to e-mail us notifying the item was sent backWe replied back immediately that the item had not been received, not did we have any information regarding it being sent backThe customer then provided a tracking number and we started to look to see if either the item was at the post office or if a neighboring business had taken the item and held it until our returnNeither had happened.Stating we stopped all communications is also another lie as we've replied to a number of his e-mails since thenThe customer had also accused us of lying that our store was even closed, even though it clearly stated on the front page of our website we were away at *** *** *** ***, our e-mail and voicemail had an automatic reply stating we were away and we are very active on social media, showing our booth off at ***.The customer then opened a credit card charge back, which we replied back to with all the information we had, and the credit card company decided in our favorThe customer appealed and it went to arbitrationWe received a letter from the credit card company, on 1/9/stating we lost the appealThe customer contacted us again (1/9/17) and we stated the above and even provided a scanned copy of the letterWhen the customer replied again we didn't understand the reply, as it was worded in a way that sounded like he had lost the appeal, and we contacted the credit card companyThey stated that these form letters are automatically mailed and they sent us the wrong one (the correct one was in on its way) and that letter stated the arbitrator sided with usThis letter was received by mail two days later.The customer then contacted us on 4/7/Again stating everything I've stated above and again stating that I told him the item was factory sealed, which we never, ever doAt this point he stated that if we do not refund the money he will be leaving a negative *** review and filing a complaint with the Revdex.com

Complaint: ***
I am rejecting this response because:I never once claimed owner said item was factory sealed. The purpose of my call was very simple. To identify the true condition of item. Certain items loses its value if opened. It could be a hobby collectors item or socks and underwear. If a sealed bag of socks from Target has been opened, please don't tell me it's brand new. Who would purchase a bag of underwear that's already been opened or potentially tampered with? The contents of certain items packaged inside are now questionable once its opened or factory seal removed. Another easy example is this. If the sealed cap on top of a popular drink from a convenient store has already been popped, don't try selling it to me as brand new because I'm not taking any chances. These are very common examples. There's tons of popular collectibles floating around online that sellers are claiming brand new but not always the case. That was the reason of my call My exact questions over phone was, "Has this been opened before and is this brand new?" Owner responded by stating, "Oh yes. I checked. It's brand new." He NEVER once stated item has been opened before at all. Because if he truly did, I wouldn't have made the purchase! Common sense. We wouldn't even be in this situation as of now! The part where he claims he personally told me all items are opened and inspected for quality control is a flat out lie. Had this been revealed to me at ANY point and time, why would I end up buying anyways? His claims makes no sense. Regardless how many places he list it online claiming all items are opened for inspection, my purchase was solely through phone where he conveniently left this info out and told me otherwise. So one party here is in fact lying. Common sense alone can determine who. He stated opened before and seal removed but I ended buying anyways? Was I hypnotized? Come on. Who's in fact lying here is so clear, it's laughable This owner here is twisting everything around backwards. I didn't say he never replied to my emails. I said owner later ended all form of communication. Meaning there WAS in fact communication prior to him ending it! Jesus come on! Even this needs to be thoroughly explained so it makes sense why we're all here. This entire portion of us saying this and that is actually irrelevant. So let's focus on what truly matters and skip to the good part that can easily break this case Owner agreed to accept return but claims he heard nothing afterwards. He heard nothing afterwards because there wasn't any problems and item was STILL in the process of being shipped back. It's called transit. If there were any issues on my end regarding package, I would've relayed them to owner. If there were NO issues at all, what did he expect to hear from me exactly? The owner already pounded the last nail in his own coffin with his rebuttal here. I'm certain the Revdex.com has already caught it. He states in his reply, "We did NOT have anyone here to receive a package, as we had no idea when, or IF, it was even being shipped back." So owner naturally assumed it wasn't coming back period and takes off? Gee that was rather reckless wasn't it? Considering the package was in route ALL ALONG. What responsible business owner would recklessly assume it wasn't coming back and deliberately abandon the return package? His actions is precisely why the Revdex.com was founded. Any responsible business owner or even shopper who actually cared about incoming deliveries would reach out and inquire about the current status of merchandise . If I personally feel a package should've arrived earlier, I would've reached out to inquire about any new updates. Is it still in route? Approximately which day will it be delivered? Do you have a tracking number please? These are typical concerns for anyone expecting a package that they feel is being delayed. Owner never took this route because he wasn't concerned, didn't care for it and simply ignored it. The result is missing package even though it was delivered right at his doorstep. His lack of care and reckless judgement to assume item was no longer coming back is what opened this case Furthermore, owner himself even admits in his rebuttal that the tracking number I provided states the item was left outside of his business by USPS. It was outside of his business (ARRIVED AT DESTINATION) because I fulfilled my end of the bargain by shipping it back as we both agreed. I don't neglect my responsibilities and I always do what is mutually agreed upon. Problem is, he got impatient and recklessly assumed it wasn't coming back so he abandoned it right before delivery. Even in his absence, he deliberately left no one behind to collect my return package. ALL his doing based on his assumptions at his end but he blames me when reality occurred differently? Wow The one reality here is that I kept and fulfilled my end of the bargain by shipping it back as we both agreed. There's no dispute about that based on the evidence. But due to the owner's reckless assumptions about package potentially not coming back, having someone to receive it was no longer necessary. WRONG. I'm not responsible for what he assumes or how he thinks. My job and responsibility as a consumer was simple. To ship item back. But unfortunately, he decided to change plans suddenly at the last minute. And that's precisely why we're all here. To conclude, owner made the wrong decision to abandon package because he assumed it wasn't coming back and it backfired. Item was in fact still in route. In other plain words, the return process is still active. No changes were made on my part and I fulfilled my duties as we both mutually agreed. Unfortunately he didn't fulfill his and blames me for his own actions of neglecting package based on reckless assumptions. His actions, his assumptions, his decision to bail so HIS responsibility. To blame the consumer for how he handled things on his end depicts his business methods, morals and ethnics. In essence, can anyone possibly imagine returning an item to a business and being denied a refund cause they were away camping or on a fishing trip at the time of delivery? And their excuse is, "Because we had no clue when it's coming back, we decided to go fishing when your item got dropped off at our shop so your return package was lost by the time we got back." Excuse me? Who does that? Oh yeah, Troy E** of Fanboy Collectibles
Sincerely,
*** ***

The customer conveniently changes his responses on different outlets. His same compliant listed on [redacted] and our [redacted] page states we told him the item was factory sealed. We never do that. Also, he never states the item was damaged, just the plastic container for it. so since he likes to give similarities, if you purchase a $5,000 television from Best Buy, they come and install it and everything is fine, but the cardboard box it comes in is damaged, is the television now damaged? It's not our responsibility to guarantee perfect mint packaging in order for the customer to look to resell the item at a later date. The purpose of the packaging is a vessel to make sure the item inside arrives in pristine condition. Your not putting the box on display and throwing out the statue.Stating thingsa about drinks being opened is just a mnic comparison. Being able to open a statue to check for flaws is a lot different then opening a beverage, as their are actual laws governing how food can be sold.The customer then states we ended communication with him. What else is there to communicate? We argued against his chargeback, we argued against his appeal. What else is there to discuss after the credit card company sided with us and an arbitrator sided with us? After  being ruled against, the customer again contacted us demanding money or else he's leaving negative reviews and a complaint here. OK, we are responding to that and all the negative reviews, but what other communication does there need to be?We agreed to accept the return and would provide a refund upon receipt. The item is owned by the customer until it arrives back to us. We never received it. Telling us how to run our business and how we have to have someone stationed here awaiting an item we have no idea when its going to arrive and/or if it's ever coming back makes no financial sense. We're going to pay someone to be here for a week while we are closed because an item might be shipped back during this time? The customer changed his mind numerous times right after ordering the item, and then waited two weeks to send the item back. If there was even the slightest communication the item was on the way, we can make arrangements to have someone here for it, but the customer feels we should contact every customer to let them know we are away at a trade show. It's posted on the front page of our website, on our voicemail, set up with an automatic reply on our e-mail and pasted all over out Facebook and Twitters accounts that we are closed for the week, yet somehow because we didn't personally contact him, we are negligent. Even then, since  the item is owned by the customer, it's not our responsibility to insure it or put a signature required with the delivery. Again, another assumption...if the package gets lost in the mail, is it now my responsibility because it wasn't insured? Let's go with another assumption here. We both agree that the item was left outside the business, we are open 10-5, yet the post office can deliver as early as 8AM. What if the item gets left outside that early because no signature is required, are we still responsible if it walks away then, regardless if we aren't due in for another two hours?The customer likes to make a lot of assumptions in how we are supposed  o run our business, yet says as a customer he has no responsibilities. Everything regarding an item being opened is listed in the Terms of Service on our website. The purchase was made online, not on the phone as he again inaccurately claims, and then later the customer called. Is he not responsible in any way for being held to the those terms?The customer can continue to send as mane rebuttals as he wishes. It's obvious we are never going to come to an agreement. We are not going to provide a refund for an item that we never received. His stand of saying he's going to leave negative feedback everywhere to harm our reputation has already been done by him in numerous avenues, so why exactly would we ever provide a refund now?