Fanbuild

Initial Business Response / [redacted] (1000, 13, 2015/07/15) */ Customer's complaint was the design was not aligned, after notifying customer that I would investigate further into the matter and setup a refund she didn't want to wait and filed a chargeback for both itemsCustomer was very rude and I have had no complaints for years until now Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did file a charge back for both items after a week and 1/of not hearing from themDuring the charge back process with [redacted] claimed No refunds or exchangesFor a company the is on line only, How can you state that when everybody is buying this product sight unseenI was never rude I just want them to correct their mistakeI asked if I could return the shirts in one envelope due to the fact I had misplaced one of the envelopes and heard nothingThis is not the first complaint...The gentleman at my work that turned me on to this sight has since had issuesI received my refund from [redacted] no thanks to [redacted] they fought me tooth and nail and in the end honesty won [redacted] had bad customer service and bad products Final Business Response / [redacted] (4000, 20, 2015/08/17) */ Offered to correct the problem, very rarely a shirt will be misprinted, customer decided to do a chargeback instead of patiently waiting for the matter to be handled the proper way for any support issue Final Consumer Response / [redacted] (2000, 22, 2015/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did get my money back after all is said and doneI just think a company should stand behind what they make and don't forget about the customerIf I would have heard one thing back from them I would never have contacted my bank or the Revdex.comYour customer can be your best friend or worst enemy, be kind to them and they will be kind to you

Initial Business Response /* (1000, 13, 2015/07/15) */
Customer's complaint was the design was not aligned, after notifying customer that I would investigate further into the matter and setup a refund she didn't want to wait and filed a chargeback for both items. Customer was very rude and I have...

had no complaints for 3 years until now.
Initial Consumer Rebuttal /* (3000, 15, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did file a charge back for both items after a week and 1/2 of not hearing from them. During the charge back process with [redacted] claimed No refunds or exchanges. For a company the is on line only, How can you state that when everybody is buying this product sight unseen. I was never rude I just want them to correct their mistake. I asked if I could return the shirts in one envelope due to the fact I had misplaced one of the envelopes and heard nothing. This is not the first complaint...The gentleman at my work that turned me on to this sight has since had issues. I received my refund from [redacted] no thanks to [redacted] they fought me tooth and nail and in the end honesty won. [redacted] had bad customer service and bad products.
Final Business Response /* (4000, 20, 2015/08/17) */
Offered to correct the problem, very rarely a shirt will be misprinted, customer decided to do a chargeback instead of patiently waiting for the matter to be handled the proper way for any support issue.
Final Consumer Response /* (2000, 22, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did get my money back after all is said and done. I just think a company should stand behind what they make and don't forget about the customer. If I would have heard one thing back from them I would never have contacted my bank or the Revdex.com. Your customer can be your best friend or worst enemy, be kind to them and they will be kind to you.

This customer has sent several emails with aggressive comments about our shipping and delivery time after the purchase. Both which are outlined on our website for any buyer to clearly see as well as in the order confirmation email. His order was shipped as stated which is in our 2-5 business days...

and as soon as he got his tracking email he again sent another harassing email.  As I read his last email I decided to pull his order while awaiting a carrier pickup as I did not like his poor attitude and aggressive emails that were unwarranted. This type of behavior is unacceptable and I'm sure other companies would have done the same to avoid future encounters. Any claims of "refusing to refund" are an absolute outright lie.  I have attached proof of the cancellation of the order and refund at the same exact time on June 13th. It takes 5-10 business days for refunds to process through our merchant.