OVER THE YEARS FANCO HAS ADVERTISED CERTAIN FANS FOR SALE WITH BUY ONE GET ONE FREEI AND OTHER PEOPLE WHO HAVE GONE TO GET THESE ADVERTISED SPECIALS HAVE BEEN TOLD ALL SOLD OUTTHIS HAS HAPPENED NUMEROUS TIMES ON THEIR PRODUCTSTHIS IS A COME ON TO GET YOU THERE AND THEN THEY TRY TO SELL YOU A MORE EXPENSIVE ITEMI COULD SEE THEM RUNNING OUT OF A ADVERTISED ITEM BUT NOT THE FIRST DAY OF THE SALE OVER MULTIPLE VISITS TO THEIR STORE THE EASTERN LOCATION HAS DONE THIS CONSTANTLY AND ANY ONE GOING TO THIS STORE LOOKING FOR THE DEAL IS OUT OF LUCKMY OPINION OF THIS COMPANY IS RATED NO BETTER THAN A D
When I bought my house a year and a half ago, I did some renovationsI bought all new appliances and electronics for the house, and one of the additional renovations I did was purchase all new ceiling fans at FANCO - which cost over $1,WITHOUT installation
Over the course of my (short) ownership of the home, I've experienced problems with NOTHING in the house...except the fansOne of them is useless and makes extremely loud clanky noises whenever I try to operate itJust yesterday, the remote control on one of the more expensive units completely died
When the first fan went bad, I called the store and spoke with ***, the managerThis guy YELLED at me on the phone and completely reamed meHe didn't care that the fan didn't work, and he told me it was MY fault because I didn't use their overpriced installersI vowed never to return to that location again (the folks in the Northwest are MUCH nicer)
Against my better judgment, I went back to this location today to get a new remote (only because I was in the area)I didn't have a problem paying for it, as I assumed it was out of warrantyThe store employee told me he was giving me a "deal" by charging me $for the entire unit, which included the receiverI explained that I didn't need a receiver and that I had a receipt that said a remote was $
While I was on the phone trying to get a picture of my receipt texted to me (because these guys don't even have customer records in the store!), the manager, ***, got involvedJust my luck that the nasty guy was working today!! He proceeded to yell at me in front of customers and employees yet AGAIN
Granted, I wasn't happyBut I wasn't making a scene like he did*** needs to learn that you don't deal with an upset customer by aggravating her further and demeaning herIf they had told me that they were trying to help me, trying to get a remote for me, that would have changed the outcomeAs I mentioned, I was happy to payBut I didn't want to pay for something I didn't need
Note the store employee told me that I was going to need a receiver at some pointHa! Apparently, the employees are aware that this company sells inferior products
In my California home, I had Hunter fans with remotes that lasted for over a decade with no issues whatsoeverI'd suggest that you take your business to a company that sells higher qualityBut, more importantly, go to a store that takes customer service seriouslyI'm a high end buyer, and I'm not used to being treated like *** treats customersIt's absolutely ridiculousNo one deserves to deal with that guy
OVER THE YEARS FANCO HAS ADVERTISED CERTAIN FANS FOR SALE WITH BUY ONE GET ONE FREE. I AND OTHER PEOPLE WHO HAVE GONE TO GET THESE ADVERTISED SPECIALS HAVE BEEN TOLD ALL SOLD OUT. THIS HAS HAPPENED NUMEROUS TIMES ON THEIR PRODUCTS. THIS IS A COME ON TO GET YOU THERE AND THEN THEY TRY TO SELL YOU A MORE EXPENSIVE ITEM. I COULD SEE THEM RUNNING OUT OF A ADVERTISED ITEM BUT NOT THE FIRST DAY OF THE SALE OVER MULTIPLE VISITS TO THEIR STORE. THE EASTERN LOCATION HAS DONE THIS CONSTANTLY AND ANY ONE GOING TO THIS STORE LOOKING FOR THE DEAL IS OUT OF LUCK. MY OPINION OF THIS COMPANY IS RATED NO BETTER THAN A D.
OVER THE YEARS FANCO HAS ADVERTISED CERTAIN FANS FOR SALE WITH BUY ONE GET ONE FREEI AND OTHER PEOPLE WHO HAVE GONE TO GET THESE ADVERTISED SPECIALS HAVE BEEN TOLD ALL SOLD OUTTHIS HAS HAPPENED NUMEROUS TIMES ON THEIR PRODUCTSTHIS IS A COME ON TO GET YOU THERE AND THEN THEY TRY TO SELL YOU A MORE EXPENSIVE ITEMI COULD SEE THEM RUNNING OUT OF A ADVERTISED ITEM BUT NOT THE FIRST DAY OF THE SALE OVER MULTIPLE VISITS TO THEIR STORE THE EASTERN LOCATION HAS DONE THIS CONSTANTLY AND ANY ONE GOING TO THIS STORE LOOKING FOR THE DEAL IS OUT OF LUCKMY OPINION OF THIS COMPANY IS RATED NO BETTER THAN A D
When I bought my house a year and a half ago, I did some renovationsI bought all new appliances and electronics for the house, and one of the additional renovations I did was purchase all new ceiling fans at FANCO - which cost over $1,WITHOUT installation
Over the course of my (short) ownership of the home, I've experienced problems with NOTHING in the house...except the fansOne of them is useless and makes extremely loud clanky noises whenever I try to operate itJust yesterday, the remote control on one of the more expensive units completely died
When the first fan went bad, I called the store and spoke with ***, the managerThis guy YELLED at me on the phone and completely reamed meHe didn't care that the fan didn't work, and he told me it was MY fault because I didn't use their overpriced installersI vowed never to return to that location again (the folks in the Northwest are MUCH nicer)
Against my better judgment, I went back to this location today to get a new remote (only because I was in the area)I didn't have a problem paying for it, as I assumed it was out of warrantyThe store employee told me he was giving me a "deal" by charging me $for the entire unit, which included the receiverI explained that I didn't need a receiver and that I had a receipt that said a remote was $
While I was on the phone trying to get a picture of my receipt texted to me (because these guys don't even have customer records in the store!), the manager, ***, got involvedJust my luck that the nasty guy was working today!! He proceeded to yell at me in front of customers and employees yet AGAIN
Granted, I wasn't happyBut I wasn't making a scene like he did*** needs to learn that you don't deal with an upset customer by aggravating her further and demeaning herIf they had told me that they were trying to help me, trying to get a remote for me, that would have changed the outcomeAs I mentioned, I was happy to payBut I didn't want to pay for something I didn't need
Note the store employee told me that I was going to need a receiver at some pointHa! Apparently, the employees are aware that this company sells inferior products
In my California home, I had Hunter fans with remotes that lasted for over a decade with no issues whatsoeverI'd suggest that you take your business to a company that sells higher qualityBut, more importantly, go to a store that takes customer service seriouslyI'm a high end buyer, and I'm not used to being treated like *** treats customersIt's absolutely ridiculousNo one deserves to deal with that guy
OVER THE YEARS FANCO HAS ADVERTISED CERTAIN FANS FOR SALE WITH BUY ONE GET ONE FREE. I AND OTHER PEOPLE WHO HAVE GONE TO GET THESE ADVERTISED SPECIALS HAVE BEEN TOLD ALL SOLD OUT. THIS HAS HAPPENED NUMEROUS TIMES ON THEIR PRODUCTS. THIS IS A COME ON TO GET YOU THERE AND THEN THEY TRY TO SELL YOU A MORE EXPENSIVE ITEM. I COULD SEE THEM RUNNING OUT OF A ADVERTISED ITEM BUT NOT THE FIRST DAY OF THE SALE OVER MULTIPLE VISITS TO THEIR STORE. THE EASTERN LOCATION HAS DONE THIS CONSTANTLY AND ANY ONE GOING TO THIS STORE LOOKING FOR THE DEAL IS OUT OF LUCK. MY OPINION OF THIS COMPANY IS RATED NO BETTER THAN A D.