Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I completely understand that it outside the business' control and agree that it is quite abnormal! However, we checked our credit card statement today and though two refunds have appeared (dated 6/for some reasonthey were not there previously when we checked on 7/8), the other two refunds have not been issued as of yet or at least have not appeared on our credit card statement Regards, [redacted]
Due to PCI compliance regulations we do not store any credit card informationAfter days all ability to charge or credit a card is removed from our system as per PCI regulationsBy the time we were made aware of the missing items, the card was no longer able to be refundedA check has been mailed at our expense timesThe latest was 9-24-check number ***It has not been returned nor has it been cashedThe check was mailed to the address [redacted] , [redacted] ***, [redacted] [redacted] If the customer would like to provide their credit card information or paypal account a refund would be issued todayThis has been communicated to them over the phone and via emailThank you, ***
Thank you for the updateI was just able to verify that a check was mailed by may accountant, Check number [redacted] on February 20th as requestedThis check is still outstanding and has not cleared as of today July 24thWe can issue a new one but would appreciate verification of the address provided by the customerAll the best, Erin
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThank you for all your help in the matter and I apologize for all the back and forth Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Erin, I find it quite confusing that you are telling me that over extra cookies were sent to me when both Diana and Amy who work for you told me via email that extra were sent in case of breakageBreakage was mentioned never that some of the cookies wouldn't have fortunes in them for the reason of sending extraThere is a big difference between the number and My marketing/trade show event took place on April 19thI don't have anything at this point to send back since the whole idea of using your product was to market myself to the attendeesI had to take the chance and give them out as I wasn't offered any other solution from your team to remedy the situation before the eventI have never disputed the taste or quality of your product I have only disputed the fact of many, many missing fortunesFor that reason, I will still insist on a refund as the fortune was an extremely important part of the cookie!
Regards,
*** ***
The refunds were issued by *** *** the merchant processor and have posted to the customers card. Again, I am very sorry *** for the issueWe had no way to refund on our end as we are PCI compliant and have no access to your CC informationThank you again for the patience, I hope you will come back and order again. All the best,Erin
Hi ***,I'm so sorry that receiving close to extra and replacement cookies was not enough compensation for youI will be more than happy to refund you for the cookies, but request that you please return them as per our company policyWe try extremely hard to make the freshest, best tasting
fortune cookies possibleand you are absolutely correct, what good is a fortune cookie without a fortune! Empty cookies are not acceptable, are highly unusual and I can't apologize enough for the issue you experiencedWe've been baking cookies for almost years, and each order gets checked for the correct fortunes at baking, dipping, wrapping and shippingWe opened and checked your fortunes for accuracy at departments and I'm sorry that we didn't run into an empty cookieMy goal is to give my customers the most fun, creative, and tasty experience possibleUnfortunately, it seems we did not deliver for you and I appreciate you letting me know about the problemWe will be going over this as a team and looking to see where the problem arose with our bakers so that it can be prevented from happening again.A return shipping label is attached here for you and the package can be dropped off at any Fedex Kinkos or other mail center that has Fedex pickupAs soon as it arrives, you will see the credit appear on your card.Thank you again,Erin J***
The customer received the full credit of $for their expired GrouponA full refund has been issued since the cookies that they received were not as orderedThank you, ***
Hi ***!From your initial complaint I was under the impression we shipped you additional cookies free of charge in addition to the 30-courtesy extras sent with the original orderMy company is just like the 1000's of other small businesses in the US and worldWe make mistakes occasionally, but we also stand on integrityWhen it isn't right, we love having the opportunity to fix itIf it still isn't the way the customer hoped it would be, we ask for the product to be returned and issue a refundThere's no circumstance in any company, anywhere in the world that a customer keeps the product or service they have received, uses it in full for it's intended purpose and then still receives a refund.Since the solutions we offered were not satisfactory, I will refund you for the order in full because I value my companies product, services, reputation and integrity. Additionally, for your next trade show, if you pay for the shipping, I will bake that order completely free of chargeThat's how firmly I believe in who we are as a company and what we provide our customers. All the best,Erin
I opened up complaint ID ***Fancy Fortune Cookies said that they would refund my money in FebruaryThey have not refunded the $ yet even though I emailed them twicePlease have them refund my money like they said they would.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I completely understand that it outside the business' control and agree that it is quite abnormal! However, we checked our credit card statement today and though two refunds have appeared (dated 6/20 for some reason... they were not there previously when we checked on 7/8), the other two refunds have not been issued as of yet or at least have not appeared on our credit card statement.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted], I am so sorry that this happened. It was on our merchant processors side and therefor we had no means to be able to issue the credits. They went to issue the first set and charged your card instead of crediting it. I apologize and am so sorry that this happened. Were I in your...
shoes, I would be upset as well. With government banking regulations, we maintain PCI compliance and cannot see or access our customers credit card information. There was no way for us to issue the credits ourselves and so we had to go through the company [redacted] to be able to have your card credited. In 36 years of business, I've never had this happen. They have still not been able to provide me with a reason as to why this error occurred.You have been credited back. I'm also attaching an email screen shot to show this. Thank you again for your patience and understanding in this odd circumstance. I'm very sorry this happened,Erin
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I checked my credit account have not seen any refunds yet.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Thank you for all your help in the matter and I apologize for all the back and forth.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Due to PCI compliance regulations we do not store any credit card information. After 30 days all ability to charge or credit a card is removed from our system as per PCI regulations. By the time we were made aware of the missing items, the card was no longer able to be refunded. A check has been...
mailed at our expense 3 times. The latest was 9-24-14 check number [redacted]. It has not been returned nor has it been cashed. The check was mailed to the address [redacted] If the customer would like to provide their credit card information or paypal account a refund would be issued today. This has been communicated to them over the phone and via email. Thank you, [redacted]
Thank you for the update. I was just able to verify that a check was mailed by may accountant, Check number [redacted] on February 20th as requested. This check is still outstanding and has not cleared as of today July 24th. We can issue a new one but would appreciate verification of the address provided by the customer. All the best, Erin
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I completely understand that it outside the business' control and agree that it is quite abnormal! However, we checked our credit card statement today and though two refunds have appeared (dated 6/for some reasonthey were not there previously when we checked on 7/8), the other two refunds have not been issued as of yet or at least have not appeared on our credit card statement Regards, [redacted]
Due to PCI compliance regulations we do not store any credit card informationAfter days all ability to charge or credit a card is removed from our system as per PCI regulationsBy the time we were made aware of the missing items, the card was no longer able to be refundedA check has been mailed at our expense timesThe latest was 9-24-check number ***It has not been returned nor has it been cashedThe check was mailed to the address [redacted] , [redacted] ***, [redacted] [redacted] If the customer would like to provide their credit card information or paypal account a refund would be issued todayThis has been communicated to them over the phone and via emailThank you, ***
Thank you for the updateI was just able to verify that a check was mailed by may accountant, Check number [redacted] on February 20th as requestedThis check is still outstanding and has not cleared as of today July 24thWe can issue a new one but would appreciate verification of the address provided by the customerAll the best, Erin
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThank you for all your help in the matter and I apologize for all the back and forth Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Erin, I find it quite confusing that you are telling me that over extra cookies were sent to me when both Diana and Amy who work for you told me via email that extra were sent in case of breakageBreakage was mentioned never that some of the cookies wouldn't have fortunes in them for the reason of sending extraThere is a big difference between the number and My marketing/trade show event took place on April 19thI don't have anything at this point to send back since the whole idea of using your product was to market myself to the attendeesI had to take the chance and give them out as I wasn't offered any other solution from your team to remedy the situation before the eventI have never disputed the taste or quality of your product I have only disputed the fact of many, many missing fortunesFor that reason, I will still insist on a refund as the fortune was an extremely important part of the cookie!
Regards,
*** ***
The refunds were issued by *** *** the merchant processor and have posted to the customers card. Again, I am very sorry *** for the issueWe had no way to refund on our end as we are PCI compliant and have no access to your CC informationThank you again for the patience, I hope you will come back and order again. All the best,Erin
Hi ***,I'm so sorry that receiving close to extra and replacement cookies was not enough compensation for youI will be more than happy to refund you for the cookies, but request that you please return them as per our company policyWe try extremely hard to make the freshest, best tasting
fortune cookies possibleand you are absolutely correct, what good is a fortune cookie without a fortune! Empty cookies are not acceptable, are highly unusual and I can't apologize enough for the issue you experiencedWe've been baking cookies for almost years, and each order gets checked for the correct fortunes at baking, dipping, wrapping and shippingWe opened and checked your fortunes for accuracy at departments and I'm sorry that we didn't run into an empty cookieMy goal is to give my customers the most fun, creative, and tasty experience possibleUnfortunately, it seems we did not deliver for you and I appreciate you letting me know about the problemWe will be going over this as a team and looking to see where the problem arose with our bakers so that it can be prevented from happening again.A return shipping label is attached here for you and the package can be dropped off at any Fedex Kinkos or other mail center that has Fedex pickupAs soon as it arrives, you will see the credit appear on your card.Thank you again,Erin J***
The customer received the full credit of $for their expired GrouponA full refund has been issued since the cookies that they received were not as orderedThank you, ***
Hi ***!From your initial complaint I was under the impression we shipped you additional cookies free of charge in addition to the 30-courtesy extras sent with the original orderMy company is just like the 1000's of other small businesses in the US and worldWe make mistakes occasionally, but we also stand on integrityWhen it isn't right, we love having the opportunity to fix itIf it still isn't the way the customer hoped it would be, we ask for the product to be returned and issue a refundThere's no circumstance in any company, anywhere in the world that a customer keeps the product or service they have received, uses it in full for it's intended purpose and then still receives a refund.Since the solutions we offered were not satisfactory, I will refund you for the order in full because I value my companies product, services, reputation and integrity. Additionally, for your next trade show, if you pay for the shipping, I will bake that order completely free of chargeThat's how firmly I believe in who we are as a company and what we provide our customers. All the best,Erin
I opened up complaint ID ***Fancy Fortune Cookies said that they would refund my money in FebruaryThey have not refunded the $ yet even though I emailed them twicePlease have them refund my money like they said they would.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I completely understand that it outside the business' control and agree that it is quite abnormal! However, we checked our credit card statement today and though two refunds have appeared (dated 6/20 for some reason... they were not there previously when we checked on 7/8), the other two refunds have not been issued as of yet or at least have not appeared on our credit card statement.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted], I am so sorry that this happened. It was on our merchant processors side and therefor we had no means to be able to issue the credits. They went to issue the first set and charged your card instead of crediting it. I apologize and am so sorry that this happened. Were I in your...
shoes, I would be upset as well. With government banking regulations, we maintain PCI compliance and cannot see or access our customers credit card information. There was no way for us to issue the credits ourselves and so we had to go through the company [redacted] to be able to have your card credited. In 36 years of business, I've never had this happen. They have still not been able to provide me with a reason as to why this error occurred.You have been credited back. I'm also attaching an email screen shot to show this. Thank you again for your patience and understanding in this odd circumstance. I'm very sorry this happened,Erin
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I checked my credit account have not seen any refunds yet.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Thank you for all your help in the matter and I apologize for all the back and forth.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Due to PCI compliance regulations we do not store any credit card information. After 30 days all ability to charge or credit a card is removed from our system as per PCI regulations. By the time we were made aware of the missing items, the card was no longer able to be refunded. A check has been...
mailed at our expense 3 times. The latest was 9-24-14 check number [redacted]. It has not been returned nor has it been cashed. The check was mailed to the address [redacted] If the customer would like to provide their credit card information or paypal account a refund would be issued today. This has been communicated to them over the phone and via email. Thank you, [redacted]
Thank you for the update. I was just able to verify that a check was mailed by may accountant, Check number [redacted] on February 20th as requested. This check is still outstanding and has not cleared as of today July 24th. We can issue a new one but would appreciate verification of the address provided by the customer. All the best, Erin