Fancy Pants Cleaning Service

PLEASE BE ADVISED WE HAVE SEVERAL MORE ATTACHMENTS THAT WE WOULD LIKE TO PROVIDE YOU WITH IN ORDER TO GET A FULL UNDERSTANDING OF OUR CASE IF THERE IS AN EMAIL YOU COULD PROVIDE US WITH IN ORDER TO SEND THESE ATTACHMENTS, WE WILL DO SO IN A TIMELY MATTER.To Whom It May Concern:As per the complaint received by the Revdex.com from [redacted] dated (date of estimate appointment in [redacted] ’s home at [redacted] **) and the cost for the total visit was $which did not include changing the sheets on her bed as it was an additional charge The charge for this service was $and [redacted] did not agree to pay for this service.After my initial meeting with [redacted] on she set an appointment for via email Upon our visit to [redacted] ’s home on and [redacted] (Co-***) and I completed the following tasks:Scrubbed toiletScrubbed ShowerScrubber sink areaCleaned Mirror Cleaned Shower Glass Polished all metal surfaces to be sure no water spots were left behindDusted Window Shelf areaVacuumed Bathroom Floor including under the vanity unitSteam/Sanitized Bathroom FloorDusted All Surfaces Master BedroomMade Bed in Master Bedroom (including putting the pillows in order and placed pillow under sheet as a barrier for when the dog sleeps in the bed)Changed Out Two Dog Beds in Master BedroomVacuumed Floors in Master Bedroom including under the Bed and Behind Dog StairsCleaned Large Sliding Mirror Doors in Master BedroomPolished Wood Floors in Master BedroomDusted All Surfaces in Guest BedroomVacuumed Floors in Guest Bedroom including under the Bed and under/behind any accessible furniture in the roomVacuumed Ceiling Area’s in Guest BedroomPolished Wood Floors in Guest BedroomDusted all surfaces in the Living/TV RoomMoved recliner, Love Seat, Chair, Ottoman, and Fireplace to Vacuum under in Living/TV RoomVacuumed Ceiling Area’s in Living/TV RoomMoved Recliner, Love Seat, Chair, Ottoman and Fireplace to polish all wood floors in Living/TV RoomDusted Bay Window area in Living/TV RoomCleaned Three Large Glass Panes in Bay WindowCleaned Sliding Glass Door in Living/TV RoomSanitized All Counter Surfaces in the KitchenCleaned/Sanitized StovetopDusted all surfaces in the KitchenPolished Cabinetry in the KitchenVacuumed Floor in KitchenVacuumed Ceiling Area’s in KitchenSteamed/Sanitized Floor in KitchenVacuumed Floors Leading to the BasementEmptied Trash from Bathroom & Kitchen and put into Trash Receptacles in the GarageRemoved Recyclables from Home and Placed into Receptacles in the GarageDusted all Surfaces in the MudroomCleaned Fingerprints and Smudge Marks from Mudroom Entry DoorVacuumed Floor in MudroomVacuumed Ceiling Area’s in MudroomSteam/Sanitized Mudroom FloorDuring the scheduled visit at [redacted] ’s home on 122014, she was present We discussed the next visit (advised that I would be there between & PM as it was dependent on the conditions of the prior homes) and at no point did she mention that she wanted to cancel her next appointment but did advise that ***, her dog sitter would be there because she would be away During this appointment I did advise that in the New Year (2015) we would be adopting a cancellation policy but had not yet secured all the details As well, I provided [redacted] with an invoice for this and the next visit (scheduled for 122011), she advised that she would leave a check for both visits with ***.On I received an a [redacted] calendar note confirming the appointment, also advising that the check for the invoice was being left with *** (see attachment # 2) Then on I received another email from [redacted] advising that she did not have physical checks and that she would need our address in order to have the bank issue a check (see attachment # 3) On I sent an email to [redacted] confirming the Housekeeping appointment on and advising that I had not received the check she said she was sending (attachment # 5) I received a response email from [redacted] advising, “When I hear from [redacted] that you have completed the cleaning tomorrow your payment will go out.” (attachment # 6) My response to [redacted] via email on was advising, “As for the payment, please have it sent out right away as I need to close out December.” (see attachment # 7) Payment is usually due upon receipt of the invoice but I gave [redacted] till the next visit since she was a new customer and she was uncomfortable paying in advance.On I sent a text message to [redacted] (dog sitter) at 8:40AM advising, “Hi ***, [redacted] from Fancy Pants Cleaning here Just wanted to let you know we will be there around 2PM today for housekeeping services.” Her response at 8:44AM was, “ok thank5” (see attachment # 8) I then sent another text message to [redacted] at 1:32PM advising, “We are on our way coming from Saugerties, should be there by 2:10.” (see attachment # 9)At 1:52PM on 122014, we received a call from [redacted] (this was on speaker via bluetooth in our vehicle) advising that she was very upset because we were only just now on our way to her home and she wanted us at her home at 1PM I advised [redacted] that due to the prior two homes that we had appointments with, it did delay our schedule but that is why I never give exact times for any appointments after the first one in the morning We lost the call due to going through the Hurley area and lack of signal We then called [redacted] back at 1:59PM while at the pulled over on [redacted] **and after [redacted] getting very nasty with me she advised that she was not comfortable with us being in her home alone and that [redacted] (who was on drugs but she probably shouldn’t have been telling us this, her words not ours) had to be at work by 4PM (this was never advised to us before this phone call) I asked [redacted] if she still wanted us to go to her home and after minutes (length of the entire call) she advised that we could go to her home and clean it (see attached call log, attachment # 10)We arrived at [redacted] ’s home at 2:10PM and immediately began cleaning and left her home at 3:45PM Please see the above list of all housekeeping chores that were completed.At 3:58PM on 12/30/we received the following text messages that were not immediately responded to as I was driving and my phone was in our cleaning bag[redacted] : “Wow! That was fast [redacted] said you left at 3:or so Thanks! [redacted] ” [redacted] : Were you able to complete everything that you expected to do? Thanks! [redacted] ” [redacted] : Please advise and thank you Thanks! [redacted] ” [redacted] : I really hope you didn’t feel pressured to get out of there sooner Thanks! [redacted] ”Response from Fancy Pants @ 5:31PM: Hi [redacted] , Yes, we did completed everything including polishing all of the wood floors” [redacted] : Awesomeness Thanks! [redacted] ”On we received an email advising that “Your payment has been sent” (see attachment # 14)On 12015) while I was working in another clients home, I received the following text message: (please be advised at this point we had not yet received the clients check) [redacted] @ 10:57AM: “So seeing as you don’t want to handle it in a professional manner as evidenced by your non response my attorney has advised me to stop payment on your check When you come up with a solution contact me Only then will payment be rendered Thanks! [redacted] ”Upon receiving this message, I began the process of searching for a lawyer to obtain advice as to what we should do in this situationOn Tuesday January *, @ 2:43PM began the electronic assault on our public [redacted] business page (see attachments # - 51) Not only did she contact each one of of clients via a review left on our page but also made several new posts and commented on several posts made by us These comments were made on our page beginning on before she was blocked from our page.After the start of the above attack we then received an email on As of today’s date 12015, this check has not been deposited into out bank account and is still in our possession due to a text message received from [redacted] advising that she put a stop payment on it We have been advised by an attorney to respond to this complaint and then deposit the check (see attached copy of check with an electronic copy of NY Times with date attachment # 1)Due to the cost of the service in question, we are willing to provide a refund in the amount of $to [redacted] but find it to be unfair to refund the amount of $because we did complete the entire job.As well, due to her harassment of our clients, our [redacted] page, other social media and our business we are not willing to go back into her home and redo a job that was already done As a Five Star business from every other client who we have booked and have continuously used our services (never lost a client besides [redacted] ) we feel as what she has done bashing our name is inappropriate and may have hurt our business.Two other quick side notes We had been advised by both [redacted] and [redacted] that even if [redacted] is not home, one of her three very large poodles sleeps in her bed As well, on my first visit with [redacted] , she had advised that she did not pay her prior housekeeper as they were billing her $**and she only felt the need to pay $80, not sure what the resolution of that matter was.If you should have any questions, please feel free to contact us via telephone @ ###-###-#### or via email at [redacted] Sincerely, [redacted] O [redacted] and [redacted]

PLEASE BE ADVISED WE HAVE SEVERAL MORE ATTACHMENTS THAT WE WOULD LIKE TO PROVIDE YOU WITH IN ORDER TO GET A FULL UNDERSTANDING OF OUR CASE.  IF THERE IS AN EMAIL YOU COULD PROVIDE US WITH IN ORDER TO SEND THESE ATTACHMENTS, WE WILL DO SO IN A TIMELY MATTER.To Whom It May...

Concern:As per the complaint received by the Revdex.com from [redacted] dated 1/*/2015 against our Business of Fancy Pants Cleaning Service, please see our response below.A verbal agreement was made between [redacted] and I ([redacted]), on 11/**/2014 (date of estimate appointment in [redacted]’s home at [redacted]) and the cost for the total visit was $80.00 which did not include changing the sheets on her bed as it was an additional charge.  The charge for this service was $4.00 and [redacted] did not agree to pay for this service.After my initial meeting with [redacted] on 11/**/2014 she set an appointment for 12/*/2014 which she then cancelled on 12/*/2014 via email.  Upon our visit to [redacted]’s home on 12/**/2014 and 12/**/2014 [redacted] (Co-[redacted]) and I completed the following tasks:Scrubbed toiletScrubbed ShowerScrubber sink areaCleaned Mirror Cleaned Shower Glass Polished all metal surfaces to be sure no water spots were left behindDusted Window Shelf areaVacuumed Bathroom Floor including under the vanity unitSteam/Sanitized Bathroom FloorDusted All Surfaces Master BedroomMade Bed in Master Bedroom (including putting the pillows in order and placed pillow under sheet as a barrier for when the dog sleeps in the bed)Changed Out Two Dog Beds in Master BedroomVacuumed Floors in Master Bedroom including under the Bed and Behind Dog StairsCleaned Large Sliding Mirror Doors in Master BedroomPolished Wood Floors in Master BedroomDusted All Surfaces in Guest BedroomVacuumed Floors in Guest Bedroom including under the Bed and under/behind any accessible furniture in the roomVacuumed Ceiling Area’s in Guest BedroomPolished Wood Floors in Guest BedroomDusted all surfaces in the Living/TV RoomMoved recliner, Love Seat, Chair, Ottoman, and Fireplace to Vacuum under in Living/TV RoomVacuumed Ceiling Area’s in Living/TV RoomMoved Recliner, Love Seat, Chair, Ottoman and Fireplace to polish all wood floors in Living/TV RoomDusted Bay Window area in Living/TV RoomCleaned Three Large Glass Panes in Bay WindowCleaned Sliding Glass Door in Living/TV RoomSanitized All Counter Surfaces in the KitchenCleaned/Sanitized StovetopDusted all surfaces in the KitchenPolished Cabinetry in the KitchenVacuumed Floor in KitchenVacuumed Ceiling Area’s in KitchenSteamed/Sanitized Floor in KitchenVacuumed Floors Leading to the BasementEmptied Trash from Bathroom & Kitchen and put into Trash Receptacles in the GarageRemoved Recyclables from Home and Placed into Receptacles in the GarageDusted all Surfaces in the MudroomCleaned Fingerprints and Smudge Marks from Mudroom Entry DoorVacuumed Floor in MudroomVacuumed Ceiling Area’s in MudroomSteam/Sanitized Mudroom FloorDuring the scheduled visit at [redacted]’s home on 12/**/2014, she was present.  We discussed the next visit (advised that I would be there between 1 & 2 PM as it was dependent on the conditions of the prior homes) and at no point did she mention that she wanted to cancel her next appointment but did advise that [redacted], her dog sitter would be there because she would be away.  During this appointment I did advise that in the New Year (2015) we would be adopting a cancellation policy but had not yet secured all the details.  As well, I provided [redacted] with an invoice for this and the next visit (scheduled for 12/**/2011), she advised that she would leave a check for both visits with [redacted].On 12/**/2014 I received an a [redacted] calendar note confirming the appointment, also advising that the check for the invoice was being left with [redacted].  (see attachment # 2)  Then on 12/**/2014 I received another email from [redacted] advising that she did not have physical checks and that she would need our address in order to have the bank issue a check.  (see attachment # 3)  On 12/**2014 I responded to [redacted]’s email with our address (see attachment # 4)On 12/**/204 I sent an email to [redacted] confirming the Housekeeping appointment on 12/**/2014 and advising that I had not received the check she said she was sending.  (attachment # 5).  I received a response email from [redacted] advising, “When I hear from [redacted] that you have completed the cleaning tomorrow your payment will go out.”  (attachment # 6)  My response to [redacted] via email on 12/**/2014 was advising, “As for the payment, please have it sent out right away as I need to close out December.”  (see attachment # 7)  Payment is usually due upon receipt of the invoice but I gave [redacted] till the next visit since she was a new customer and she was uncomfortable paying in advance.On 12/**/2014 I sent a text message to [redacted] (dog sitter) at 8:40AM advising, “Hi [redacted] from Fancy Pants Cleaning here.  Just wanted to let you know we will be there around 2PM today for housekeeping services.”  Her response at 8:44AM was, “ok thank5”  (see attachment # 8)  I then sent another text message to [redacted] at 1:32PM advising, “We are on our way coming from Saugerties, should be there by 2:10.”  (see attachment # 9)At 1:52PM on 12/**/2014, we received a call from [redacted] (this was on speaker via bluetooth in our vehicle) advising that she was very upset because we were only just now on our way to her home and she wanted us at her home at 1PM.  I advised [redacted] that due to the prior two homes that we had appointments with, it did delay our schedule but that is why I never give exact times for any appointments after the first one in the morning.  We lost the call due to going through the Hurley area and lack of signal.  We then called [redacted] back at 1:59PM while at the pulled over on [redacted]. and after [redacted] getting very nasty with me she advised that she was not comfortable with us being in her home alone and that [redacted] (who was on drugs but she probably shouldn’t have been telling us this, her words not ours) had to be at work by 4PM (this was never advised to us before this phone call).  I asked [redacted] if she still wanted us to go to her home and after 7 minutes (length of the entire call) she advised that we could go to her home and clean it.  (see attached call log, attachment # 10)We arrived at [redacted]’s home at 2:10PM and immediately began cleaning and left her home at 3:45PM.  Please see the above list of all housekeeping chores that were completed.At 3:58PM on 12/30/2014 we received the following 4 text messages that were not immediately responded to as I was driving and my phone was in our cleaning bag.[redacted]:  “Wow!  That was fast.  [redacted] said you left at 3:45 or so  Thanks!  [redacted]:  Were you able to complete everything that you expected to do?  Thanks!  [redacted]:  Please advise and thank you  Thanks!  [redacted]:  I really hope you didn’t feel pressured to get out of there sooner  Thanks!  [redacted]”Response from Fancy Pants @ 5:31PM:  Hi [redacted], Yes, we did completed everything including polishing all of the wood floors”[redacted]:  Awesomeness  Thanks!  [redacted]”On 12/**/2014 we received an email advising that “Your payment has been sent”.  (see attachment # 14)On 1/*/2014 we received the following text message:[redacted]:  [redacted]  (see attachments # 15,** & 17)Response from Fancy Pants:  “[redacted], the bed was a mess when we got there and [redacted] put the bed together nicely, including putting the pillows in order.  [redacted] did nor change the sheets because there was supposedly nobody staying there.  Why change the sheets if nobody is sleeping in the bed?!”  (see attachments # 17 & 18)At this point, I put the phone down to tend to our sick daughter and we received the following 9 text messages (attachments # 19, 20, 21, 22 & 23), which were read by my phone and we did not see them until the next day:[redacted] @ 6:26PM:  “You would change the sheets every time you come to clean because I had slept there the week prior.  I had told you that I wanted the sheets changed every week  Thanks!  [redacted] @ 6:27PM:  “I have paid you for the full service so how do you want to handle this?  Thanks!  [redacted] @ 6:28PM:  “At no time do I ever want NOT want you to change my bed sheets!  Thanks!  [redacted] @ 6:28PM:  “I apologize I thought I was very clear about that and that you understood me fully  Thanks!  [redacted] @ 6:29PM:  And as far as the bed being a mess when you got there, are you suggesting that I should clean up before the cleaning crew comes?!”[redacted] @ 6:29PM:  “I’m very puzzled by all of this  Thanks!  [redacted] @ 6:29PM:  “very very puzzled  Thanks! [redacted] @ 6:29PM:  “ok  Thanks!  [redacted] @ 6:32PM:  “Please let me know how you want to handle this   Thanks!  [redacted]”  The next morning (1/*/2015) while I was working in another clients home, I received the following text message:  (please be advised at this point we had not yet received the clients check)[redacted] @ 10:57AM:  “So seeing as you don’t want to handle it in a professional manner as evidenced by your non response my attorney has advised me to stop payment on your check.  When you come up with a solution contact me.  Only then will payment be rendered.  Thanks!  [redacted]”Upon receiving this message, I began the process of searching for a lawyer to obtain advice as to what we should do in this situation. On Tuesday January *, 2015 @ 2:43PM began the electronic assault on our public [redacted] business page.  (see attachments # 26 - 51)  Not only did she contact each one of of clients via a review left on our page but also made several new posts and commented on several posts made by us.  These comments were made on our page beginning on 1/*/2015 and [redacted]’s last comment was made on 1/*/2015 before she was blocked from our page.After the start of the above attack we then received an email on 1/*/2015 @ 3:02PM advising, “I’d really like to LIKE your FB page but your lack of response to my dissatisfaction in your last visit to my home disables me from doing so.  I am pretty stunned that you did offer any type of resolution to the shoddy job you did and instead just quickly cashed the payment I sent in good faith. Not a good way to start the new year.  [redacted] & [redacted].  I am willing to give you the opportunity to make things right.  Now it’s up to you.  IF I don’t hear from you, I will continue to post of FB and other social media sites about my experiences with your services, or lack thereof.  (see attachment # 52) Please be advised that check #[redacted] in the amount of $**0.00 was not received by our office until 1/*/2015.  As of today’s date 1/**/2015, this check has not been deposited into out bank account and is still in our possession due to a text message received from [redacted] advising that she put a stop payment on it.  We have been advised by an attorney to respond to this complaint and then deposit the check.  (see attached copy of check with an electronic copy of NY Times with date attachment # 1)Due to the cost of the service in question, we are willing to provide a refund in the amount of $3.00 to [redacted] but find it to be unfair to refund the amount of $40.00 because we did complete the entire job.As well, due to her harassment of our clients, our [redacted] page, other social media and our business we are not willing to go back into her home and redo a job that was already done.  As a Five Star business from every other client who we have booked and have continuously used our services (never lost a client besides [redacted]) we feel as what she has done bashing our name is inappropriate and may have hurt our business.Two other quick side notes.  We had been advised by both [redacted] and [redacted] that even if [redacted] is not home, one of her three very large poodles sleeps in her bed.  As well, on my first visit with [redacted], she had advised that she did not pay her prior housekeeper as they were billing her $**0 and she only felt the need to pay $80, not sure what the resolution of that matter was.If you should have any questions, please feel free to contact us via telephone @ ###-###-#### or via email at [redacted]Sincerely,[redacted] O. [redacted] and [redacted]

Review: I hired this service to clean my home. [redacted], one of the two [redacted]s, came to give me an estimate and schedule the first cleaning. After going through my house it was agreed that she would clean my house weekly at a rate of $80, which was to include vacuuming, changing bed sheets, making beds, mopping and dusting. When she gave me the estimate, she said I would be billed monthly and that if I had to cancel to just let her know ahead of time as much as possible.The first time she came with the other [redacted], her husband. They spent about 3.5 hours at my house and did a very nice job. Prior to leaving she gave me another appointment, 1 pm on 12/**.While I was going to be out of town, I had a dog sitter here and arranged for her to let them in. I was going to cancel it and reschedule for after the holidays, but when I contacted [redacted] about doing so, she said she was going to have to charge me if I canceled so I decided to coordinate my dog sitter to let them in. My dog sitter had another appt. @ 4 that afternoon so they clearly had enough time (3 hours) to clean my house. When I called the dogsitter to see how it was going around 1:30, she said they still had not arrived. [redacted] said, upon my calling her, that she never said 1 pm (although I put it on [redacted] calendar and she accepted the invitation for 1 pm). After she and [redacted] arrived at my home at 2:15 they cleaned and finished by 3:45. I was stunned, especially since [redacted] said it would take them 3 hours. When I s/w [redacted] she insisted I pay them since she now changed her terms to be payment upon service rendered. When I returned from my holidays I came home to an unmade/unchanged bed, yet [redacted] was sure to cash my check of payment in full. I contacted them immediately after confirming with my dog sitter that no one else stayed in my room and [redacted]'s response at no time indicated they would do anything to correct the situation, even after I asked her twice how she was going to handle it. She just never replied.Desired Settlement: I was going to offer them the opportunity to come back and complete the job but after repeatedly texting them, posting on their ** page and calling them I have not received any responses. I do know they got my ** posts and texts b/c they have now blocked me from any further posts on **. I want them to return $40 of the $80 I paid for the full service clean when, in fact, they did only 1/2 a job.

Business

Response:

PLEASE BE ADVISED WE HAVE SEVERAL MORE ATTACHMENTS THAT WE WOULD LIKE TO PROVIDE YOU WITH IN ORDER TO GET A FULL UNDERSTANDING OF OUR CASE. IF THERE IS AN EMAIL YOU COULD PROVIDE US WITH IN ORDER TO SEND THESE ATTACHMENTS, WE WILL DO SO IN A TIMELY MATTER.To Whom It May Concern:As per the complaint received by the Revdex.com from [redacted] dated 1/*/2015 against our Business of Fancy Pants Cleaning Service, please see our response below.A verbal agreement was made between [redacted] and I ([redacted]), on 11/**/2014 (date of estimate appointment in [redacted]’s home at [redacted]) and the cost for the total visit was $80.00 which did not include changing the sheets on her bed as it was an additional charge. The charge for this service was $4.00 and [redacted] did not agree to pay for this service.After my initial meeting with [redacted] on 11/**/2014 she set an appointment for 12/*/2014 which she then cancelled on 12/*/2014 via email. Upon our visit to [redacted]’s home on 12/**/2014 and 12/**/2014 [redacted] (Co-[redacted]) and I completed the following tasks:Scrubbed toiletScrubbed ShowerScrubber sink areaCleaned Mirror Cleaned Shower Glass Polished all metal surfaces to be sure no water spots were left behindDusted Window Shelf areaVacuumed Bathroom Floor including under the vanity unitSteam/Sanitized Bathroom FloorDusted All Surfaces Master BedroomMade Bed in Master Bedroom (including putting the pillows in order and placed pillow under sheet as a barrier for when the dog sleeps in the bed)Changed Out Two Dog Beds in Master BedroomVacuumed Floors in Master Bedroom including under the Bed and Behind Dog StairsCleaned Large Sliding Mirror Doors in Master BedroomPolished Wood Floors in Master BedroomDusted All Surfaces in Guest BedroomVacuumed Floors in Guest Bedroom including under the Bed and under/behind any accessible furniture in the roomVacuumed Ceiling Area’s in Guest BedroomPolished Wood Floors in Guest BedroomDusted all surfaces in the Living/TV RoomMoved recliner, Love Seat, Chair, Ottoman, and Fireplace to Vacuum under in Living/TV RoomVacuumed Ceiling Area’s in Living/TV RoomMoved Recliner, Love Seat, Chair, Ottoman and Fireplace to polish all wood floors in Living/TV RoomDusted Bay Window area in Living/TV RoomCleaned Three Large Glass Panes in Bay WindowCleaned Sliding Glass Door in Living/TV RoomSanitized All Counter Surfaces in the KitchenCleaned/Sanitized StovetopDusted all surfaces in the KitchenPolished Cabinetry in the KitchenVacuumed Floor in KitchenVacuumed Ceiling Area’s in KitchenSteamed/Sanitized Floor in KitchenVacuumed Floors Leading to the BasementEmptied Trash from Bathroom & Kitchen and put into Trash Receptacles in the GarageRemoved Recyclables from Home and Placed into Receptacles in the GarageDusted all Surfaces in the MudroomCleaned Fingerprints and Smudge Marks from Mudroom Entry DoorVacuumed Floor in MudroomVacuumed Ceiling Area’s in MudroomSteam/Sanitized Mudroom FloorDuring the scheduled visit at [redacted]’s home on 12/**/2014, she was present. We discussed the next visit (advised that I would be there between 1 & 2 PM as it was dependent on the conditions of the prior homes) and at no point did she mention that she wanted to cancel her next appointment but did advise that [redacted], her dog sitter would be there because she would be away. During this appointment I did advise that in the New Year (2015) we would be adopting a cancellation policy but had not yet secured all the details. As well, I provided [redacted] with an invoice for this and the next visit (scheduled for 12/**/2011), she advised that she would leave a check for both visits with [redacted].On 12/**/2014 I received an a [redacted] calendar note confirming the appointment, also advising that the check for the invoice was being left with [redacted]. (see attachment # 2) Then on 12/**/2014 I received another email from [redacted] advising that she did not have physical checks and that she would need our address in order to have the bank issue a check. (see attachment # 3) On 12/**2014 I responded to [redacted]’s email with our address (see attachment # 4)On 12/**/204 I sent an email to [redacted] confirming the Housekeeping appointment on 12/**/2014 and advising that I had not received the check she said she was sending. (attachment # 5). I received a response email from [redacted] advising, “When I hear from [redacted] that you have completed the cleaning tomorrow your payment will go out.” (attachment # 6) My response to [redacted] via email on 12/**/2014 was advising, “As for the payment, please have it sent out right away as I need to close out December.” (see attachment # 7) Payment is usually due upon receipt of the invoice but I gave [redacted] till the next visit since she was a new customer and she was uncomfortable paying in advance.On 12/**/2014 I sent a text message to [redacted] (dog sitter) at 8:40AM advising, “Hi [redacted] from Fancy Pants Cleaning here. Just wanted to let you know we will be there around 2PM today for housekeeping services.” Her response at 8:44AM was, “ok thank5” (see attachment # 8) I then sent another text message to [redacted] at 1:32PM advising, “We are on our way coming from Saugerties, should be there by 2:10.” (see attachment # 9)At 1:52PM on 12/**/2014, we received a call from [redacted] (this was on speaker via bluetooth in our vehicle) advising that she was very upset because we were only just now on our way to her home and she wanted us at her home at 1PM. I advised [redacted] that due to the prior two homes that we had appointments with, it did delay our schedule but that is why I never give exact times for any appointments after the first one in the morning. We lost the call due to going through the Hurley area and lack of signal. We then called [redacted] back at 1:59PM while at the pulled over on [redacted]. and after [redacted] getting very nasty with me she advised that she was not comfortable with us being in her home alone and that [redacted] (who was on drugs but she probably shouldn’t have been telling us this, her words not ours) had to be at work by 4PM (this was never advised to us before this phone call). I asked [redacted] if she still wanted us to go to her home and after 7 minutes (length of the entire call) she advised that we could go to her home and clean it. (see attached call log, attachment # 10)We arrived at [redacted]’s home at 2:10PM and immediately began cleaning and left her home at 3:45PM. Please see the above list of all housekeeping chores that were completed.At 3:58PM on 12/30/2014 we received the following 4 text messages that were not immediately responded to as I was driving and my phone was in our cleaning bag.[redacted]: “Wow! That was fast. [redacted] said you left at 3:45 or so Thanks! [redacted]: Were you able to complete everything that you expected to do? Thanks! [redacted]: Please advise and thank you Thanks! [redacted]: I really hope you didn’t feel pressured to get out of there sooner Thanks! [redacted]”Response from Fancy Pants @ 5:31PM: Hi [redacted], Yes, we did completed everything including polishing all of the wood floors”[redacted]: Awesomeness Thanks! [redacted]”On 12/**/2014 we received an email advising that “Your payment has been sent”. (see attachment # 14)On 1/*/2014 we received the following text message:[redacted] (see attachments # 15,** & 17)Response from Fancy Pants: “[redacted], the bed was a mess when we got there and [redacted] put the bed together nicely, including putting the pillows in order. [redacted] did nor change the sheets because there was supposedly nobody staying there. Why change the sheets if nobody is sleeping in the bed?!” (see attachments # 17 & 18)At this point, I put the phone down to tend to our sick daughter and we received the following 9 text messages (attachments # 19, 20, 21, 22 & 23), which were read by my phone and we did not see them until the next day:[redacted] @ 6:26PM: “You would change the sheets every time you come to clean because I had slept there the week prior. I had told you that I wanted the sheets changed every week Thanks! [redacted] @ 6:27PM: “I have paid you for the full service so how do you want to handle this? Thanks! [redacted] @ 6:28PM: “At no time do I ever want NOT want you to change my bed sheets! Thanks! [redacted] @ 6:28PM: “I apologize I thought I was very clear about that and that you understood me fully Thanks! [redacted] @ 6:29PM: And as far as the bed being a mess when you got there, are you suggesting that I should clean up before the cleaning crew comes?!”[redacted] @ 6:29PM: “I’m very puzzled by all of this Thanks! [redacted] @ 6:29PM: “very very puzzled Thanks! [redacted] @ 6:29PM: “ok Thanks! [redacted] @ 6:32PM: “Please let me know how you want to handle this Thanks! [redacted]” The next morning (1/*/2015) while I was working in another clients home, I received the following text message: (please be advised at this point we had not yet received the clients check)[redacted] @ 10:57AM: “So seeing as you don’t want to handle it in a professional manner as evidenced by your non response my attorney has advised me to stop payment on your check. When you come up with a solution contact me. Only then will payment be rendered. Thanks! [redacted]”Upon receiving this message, I began the process of searching for a lawyer to obtain advice as to what we should do in this situation. On Tuesday January *, 2015 @ 2:43PM began the electronic assault on our public [redacted] business page. (see attachments # 26 - 51) Not only did she contact each one of of clients via a review left on our page but also made several new posts and commented on several posts made by us. These comments were made on our page beginning on 1/*/2015 and [redacted]’s last comment was made on 1/*/2015 before she was blocked from our page.After the start of the above attack we then received an email on 1/*/2015 @ 3:02PM advising, “I’d really like to LIKE your FB page but your lack of response to my dissatisfaction in your last visit to my home disables me from doing so. I am pretty stunned that you did offer any type of resolution to the shoddy job you did and instead just quickly cashed the payment I sent in good faith. Not a good way to start the new year. [redacted] & [redacted]. I am willing to give you the opportunity to make things right. Now it’s up to you. IF I don’t hear from you, I will continue to post of FB and other social media sites about my experiences with your services, or lack thereof. (see attachment # 52) Please be advised that check #[redacted] in the amount of $**0.00 was not received by our office until 1/*/2015. As of today’s date 1/**/2015, this check has not been deposited into out bank account and is still in our possession due to a text message received from [redacted] advising that she put a stop payment on it. We have been advised by an attorney to respond to this complaint and then deposit the check. (see attached copy of check with an electronic copy of NY Times with date attachment # 1)Due to the cost of the service in question, we are willing to provide a refund in the amount of $3.00 to [redacted] but find it to be unfair to refund the amount of $40.00 because we did complete the entire job.As well, due to her harassment of our clients, our [redacted] page, other social media and our business we are not willing to go back into her home and redo a job that was already done. As a Five Star business from every other client who we have booked and have continuously used our services (never lost a client besides [redacted]) we feel as what she has done bashing our name is inappropriate and may have hurt our business.Two other quick side notes. We had been advised by both [redacted] and [redacted] that even if [redacted] is not home, one of her three very large poodles sleeps in her bed. As well, on my first visit with [redacted], she had advised that she did not pay her prior housekeeper as they were billing her $**0 and she only felt the need to pay $80, not sure what the resolution of that matter was.If you should have any questions, please feel free to contact us via telephone @ ###-###-#### or via email at [redacted]Sincerely,[redacted] O. [redacted] and [redacted]