FanDiego, Inc

Thank you for contacting Fan Diego through the office of the Revdex.com about your price match issue. I am sorry to hear about your experience and I understand the frustration that this situation must have caused for you. The Concept II is a product by Minka Aire. Minka Aire...

products are subject to a pricing policy called UMRP – Universal Minimum Retail Price. Minka Aire sets the price of these products and distributors can not sell the products below the UMRP price. Those companies that do sell under UMRP will lose the ability to sell the product. Below I have included the actual wording from the Minka Aire policy. “You have the ability to establish your own resale prices. This is your decision and your decision alone.However, if after an exhaustive investigation it is determined that a customer has advertised, promoted, offered or sold a Minka Aire® product at a price below the UMRP established by Minka Aire® , Minka Aire®  will cease supplying the customer with the affected product and/or entire division of products in violation. This will be followed by a written confirmation via certified mail. “ On March 17th, we ran a pricing update on our brand new website and discovered that there was a glitch in the upload process and a few products had the decimal points in the incorrect place. When we received the order from Mr. [redacted], we contacted him immediately to explain the situation. Over the next four days, we left 6 messages for Mr. [redacted]. We offered him discounted prices on similar products that we could discount that would provide them same, if not better functionality. Our calls were never returned. Mr. [redacted] did receive an order confirmation but claims that we owe him the product because he was charged. He was never charged for the products. Most ecommerce systems “authorize” the charge amount which is basically a verification from the credit card company that the funds are available for the purchase. We do not charge the card until the items actually ship from our warehouse. So, to be very clear, Mr. [redacted] was never charged for these fans. When one searches for a product and finds that every single website and store has an item priced for 329.95 except one that has the item at 32.995, I think most people would understand that there must be a mistake. I understand the desire to take advantage of the mistake as well. It would be our pleasure to work with Mr. [redacted] to find him an acceptable product and an exceptional price that is not under a UMRP policy. Regards, [redacted] C. [redacted]Vice President of SalesFan Diego8020 Clairemont Mesa BlvdSan Diego, CA 92111[redacted]  
Email: [redacted]Website: www.fandiego.com

Review: I purchased 2 fans : "Concept II - 52" Flush Mount Ceiling Fan - (Minka Aire) (F519-BN)" from Fan Diego online for the price of $100.30 total. I got the confirmation email within hours as well as a customer receipt the next day, which I HAVE IN EMAILS. I needed two fans so I got them, it has been getting hotter in san diego and I am coming off two major surgeries and wanted two fans with remotes to make it easier on me. The day after I received the email confirmations I got a call saying they would not honor the price, and then they simply cancelled my order. They are the ones that put these up for sale, their a decent sized company which has been selling for years, I am furious that they just cancelled my order, did not honor their pricing and horrible customer service.Desired Settlement: I want exactly what I ordered which is both fans "Concept II - 52" Flush Mount Ceiling Fan - (Minka Aire) (F519-BN" at the price of 65.90 plus the 34.40 shipping to a total of $100.30.

Business

Response:

Thank you for contacting Fan Diego through the office of the Revdex.com about your price match issue. I am sorry to hear about your experience and I understand the frustration that this situation must have caused for you. The Concept II is a product by Minka Aire. Minka Aire products are subject to a pricing policy called UMRP – Universal Minimum Retail Price. Minka Aire sets the price of these products and distributors can not sell the products below the UMRP price. Those companies that do sell under UMRP will lose the ability to sell the product. Below I have included the actual wording from the Minka Aire policy. “You have the ability to establish your own resale prices. This is your decision and your decision alone.However, if after an exhaustive investigation it is determined that a customer has advertised, promoted, offered or sold a Minka Aire® product at a price below the UMRP established by Minka Aire® , Minka Aire® will cease supplying the customer with the affected product and/or entire division of products in violation. This will be followed by a written confirmation via certified mail. “ On March 17th, we ran a pricing update on our brand new website and discovered that there was a glitch in the upload process and a few products had the decimal points in the incorrect place. When we received the order from Mr. [redacted], we contacted him immediately to explain the situation. Over the next four days, we left 6 messages for Mr. [redacted]. We offered him discounted prices on similar products that we could discount that would provide them same, if not better functionality. Our calls were never returned. Mr. [redacted] did receive an order confirmation but claims that we owe him the product because he was charged. He was never charged for the products. Most ecommerce systems “authorize” the charge amount which is basically a verification from the credit card company that the funds are available for the purchase. We do not charge the card until the items actually ship from our warehouse. So, to be very clear, Mr. [redacted] was never charged for these fans. When one searches for a product and finds that every single website and store has an item priced for 329.95 except one that has the item at 32.995, I think most people would understand that there must be a mistake. I understand the desire to take advantage of the mistake as well. It would be our pleasure to work with Mr. [redacted] to find him an acceptable product and an exceptional price that is not under a UMRP policy. Regards, [redacted] C. [redacted]Vice President of Sales