Fannie May Candies

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I appreciate the company doing the right thing and fixing my complaintThank you Regards, [redacted]

We were sorry to hear about [redacted] poor experience and have taken steps to resolve the issueWe understand that the carrier lost the item after we placed it in transit with them, but have taken steps, on our part, to assist [redacted] We have refunded his purchase and sent a replacement order to him

We greatly apologize for the lack of information and inconvenienceReplacement shipped 1/ to arrive 1/ [redacted] Tracking number: [redacted] showing that package delivered 1/11/at 11:03a.mETGift card shipped 1/9/17, approximate arrival date of 1/18/via regular postal service No tracking number availableThe $refund was processed today, 1/12/ Customer should see that in their account in a couple of daysThank you very much for your thorough and prompt response

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

From [redacted] Subject: Concern # [redacted] This e-mail is in response to the concern submitted by Ms [redacted] on May 20, We received a call from this customer on Monday, May 18, regarding gift certificates, worth $25.00, that were won many years beforeAlthough they had no expiration date, the gift certificates were issued by the previously held company, [redacted] which has filed bankruptcy and closedWe acquired the assets of [redacted] (not liabilities, such as paper gift certificates) in and the company was re-named [redacted] As a result, we are not obligated to accept these gift certificates We communicate this to any customer that may contact us regarding previously issued gift certificatesWhile we understand this can be frustrating, this particular customer was very displeased and disrespectful We wish to ensure a harassment-free environment for our staff and support them when they respectfully say 'thank you and have a good day' in order to end this type of conversation The customer called back several times and handled herself in the same manner At no time were we able to gather her contact informationFannie May prides itself on providing our customers with quality chocolates and understands that our customers are critical to our ongoing successAs a result of this concern, we were provided the customer's contact information and were happy to provide a letter of apology as well as - $gift cards for her inconvenience We hope that this will rectify the issue and this customer is able to again enjoy our products in the futureIf you have any questions, please feel free to contact me at the number listed below [redacted] ***nds, Inc [redacted] ** [redacted]

We have attempted to reach this customer times with no response, last time was last Wednesday May We tried again Monday May to no avail

We greatly apologize for the inconvenienceThe customer was refunded $on 1/3/directly to [redacted] The remaining portion of the order was never charged to the customerAll that was charged to the customer was the $Thank you very much

A refund was initially issued through ***l for $The remaining $now has also been refunded *** *** - $AND *** *** - $14.95)

Sent replacement order *** (7oz Sea Salt Caramel Hat Box).Sent $gift card ***Submitted refund for $which is what ended up being charged for the items that were registered in the system

We received the customer's original complaint on February that he was not satisfied one of the products he receivedWe offered a full refund of the product, including shipping and tax, on February

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I was not a displeased customer until I spoke to *** *** *** I was never disrespectfulI became upset because *** hung up on me without offering a solutionI called back several times because my call kept going to her voice mail Neither of these women asked for contact informationI do not think that customer service reps should be rude to customers.Regards,*** ***

We greatly apologize for the lack of information and inconvenience. Replacement shipped 1/9...

to arrive 1/12. [redacted] Tracking number: [redacted] showing that package delivered 1/11/17 at 11:03a.m. ET. Gift card shipped 1/9/17, approximate arrival date of 1/18/17 via regular postal service.  No tracking number available. The $41.87 refund was processed today, 1/12/17.  Customer should see that in their account in a couple of days. Thank you very much for your thorough and prompt response.

From[redacted]
[redacted]Subject: Concern # [redacted] [redacted] This e-mail is in response to the concern submitted by Ms. [redacted] on May 20, 2015. We received a call from this...

customer on Monday, May 18, 2015 regarding gift certificates, worth $25.00, that were won many years before. Although they had no expiration date, the gift certificates were issued by the previously held company, [redacted] which has filed bankruptcy and closed. We acquired the assets of [redacted] (not liabilities, such as paper gift certificates) in 2004 and the company was re-named [redacted]   As a result, we are not obligated to accept these gift certificates.   We communicate this to any customer that may contact us regarding previously issued gift certificates. While we understand this can be frustrating, this particular customer was very displeased and disrespectful.  We wish to ensure a harassment-free environment for our staff and support them when they respectfully say 'thank you and have a good day' in order to end this type of conversation.  The customer called back several times and handled herself in the same manner.  At no time were we able to gather her contact information. Fannie May prides itself on providing our customers with quality chocolates and understands that our customers are critical to our ongoing success. As a result of this concern, we were provided the customer's contact information and were happy to provide a letter of apology as well as 2 - $20.00 gift cards for her inconvenience.  We hope that this will rectify the issue and this customer is able to again enjoy our products in the future. If you have any questions, please feel free to contact me at the number listed below. [redacted]nds, Inc. [redacted] [redacted]

We have attempted to reach this customer 3 times with no response, last time was last Wednesday May 10.  We tried again Monday May 15 to no avail.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We greatly apologize for the inconvenience. The customer was refunded $21.15 on 1/3/17 directly to [redacted] The remaining portion of the order was never charged to the customer. All that was charged to the customer was the $21.15. Thank you very much.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I appreciate the company doing the right thing and fixing my complaint. Thank you.  
Regards,
[redacted]

We were sorry to hear about [redacted] poor experience and have taken steps to resolve the issue. We understand that the carrier lost the item after we placed it in transit with them, but have taken steps, on our part, to assist [redacted]. We have refunded his purchase and sent a replacement...

order to him.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.   This matter has been resolved and the company was extremely friendly and interested in the matter I brought to their attention and I am very appreciative.
Regards,
[redacted]

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]