Fanning Services Heat & Air

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Revdex.com: This letter is to inform you that Discount Power has carried out a resolution proposed for my complaint, filed on 6/16/and assigned ID [redacted] .I have to note that I do not recommend this company When I asked for evidence that I was notified, the response was "The renewal notice was recently generated to reflect your contract end date."It is not clear to me if this email was generated after my complaint or if this was a record of the email sent originally" Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have spoken with the company several times about the bill date and further discussions would not remedy the situation I am currently reviewing other option, but I will have the same problem next month when the billing cycle is offset from pay period I do not understand how the company is not able to change the due date a few days to the rightDiscount Power is providing the bare minimum days required by the PUC of *** As stated below "REPs are not prohibited from offering customers the option of choosing their own due dateIf your REP does not offer such an option, your due date will remain days after the issuance of each bill."Therefore, Discount power is able to change the due date from the 12th to the 15th of each month It is unfortunate that I must look for a different provider for such an easy fix As of yet, Discount power has not provided a clear cut reason why the bill cannot be shifted days I will call [redacted] to try and get the meter reading date shifted Regards,

To Whom It May Concern: A Discount Power supervisor spoke to the consumer on 7/28/and explained to him that a contract renewal notice was previously emailed to him notifying him of his contract end date The supervisor also answered his questions and resolved all of the outstanding issues expressed in his complaint He indicated to us that he was satisfied and was going to notify the Revdex.com to drop the claimRegards, [redacted] Discount Power

To Whom It May Concern:Customer signed up with Discount Power on 06/04/ The customer's billing cycle is determined by the meter read date of the respective transmission and distribution utility, which in this case is [redacted] and not by Discount PowerThe bill is then normally sent out within 2-business days after the meter read date Unfortunately, Discount Power cannot change the meter reading cycle for any meter and does not have the ability to change the customer's bill due dateThe customer was informed of this and as a courtesy on 07/27/had all late fees waived along with the early termination fee being disabled so the customer could switch to another provider of his choice.If the customer has additional concerns, we will gladly be willing to speak to the customer to address his concerns Our contact information is located below:Mailing address: Discount Power [redacted] ***Email Address: [redacted] Fax Number: [redacted] Phone Number: [redacted] Please let me know if you have any questions.Regards,CG***Vice PresidentDiscount Power [redacted] Phone: [redacted]

To Whom It May Concern:Discount Power offers a variety of retail electricity products suitable for various types of customer needs For each residential retail electricity product Discount Power offers, it provides customers an Electricity Facts Label ("***"), which clearly states the pricing for that specific product The requirement to provide such [redacted] and the form is outlined in the [redacted] ("***") rules/guidelines This particular customer signed up for a Discount Power product online on 4/23/and received an email confirmation and *** The email confirmation and [redacted] clearly and visibly stated all the pricing for the product the customer chose, and met [redacted] rules/guidelines.The customer contacted the Discount Power's customer service department and was not happy with the chosen product As a courtesy, Discount Power waived the customer's late payments and the released the customer from their contract without an early termination fee If the customer has additional concerns, we will gladly be willing to speak with the customer Our contact information is located below:Mailing Address:Discount Power [redacted] Please let me know if you have any questions.Regards,C [redacted] Vice President

To Whom It May Concern: On 6/29/I spoke to Mr [redacted] and explained to him that I would look further into his issue and provide an explanation after my internal investigation to close out this matter I further explained to him that currently Discount Power has over 50,customers and as a standard practice and procedure, Discount Power uses an automated system that sends written contract expiration notices to its residential customers at least days or one billing cycle, but no more than days or two billing cycles in advance of their contract expiration dateI will folldirectly with Mr [redacted] after I complete my internal investigationRegards,C [redacted] Vice PresidentDiscount Power

To Whom It May Concern:We have reached out and spoken to the customer and are in the process of resolving all issues The customer is still an active customer with our company Let me know if you have further questions or need additional information.Regards,CG***Vice PresidentDiscount Power [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

To Whom It May Concern:The customer's refund was processed and received I have since followed up with the customer and she is satisfied with the outcome and the result and is still a current customer If the customer has any further questions, we will gladly speak to the customer to
address her concerns Our contact information is located below.Mailing address:Discount PowerWoodway Drive, Suite 270Houston, TX 77057Email Address: [email protected] or [email protected] Number: 713.423.6973Please let me know if you have any questions. Regards, CGibsonVice PresidentDiscount Power

To Whom It May Concern:Customer signed up with Discount Power on 06/10/for a year contract starting on 07/13/The customer’s one-year contract expired on 07/13/and prior to contract expiration, the customer was sent a renewal offer via email. Discount Power representatives
have since spoken to the customer and as a courtesy, have issued a credit to the customer for the rate differential from the customer expiration date of 07/13/through 08/15/2016. If customer has any further questions, we will gladly be willing to address them. Our contact information is located below:Mailing address:Discount PowerWoodway Drive, Suite 270Houston, TX 77057Email Address: [email protected] Number:

To Whom It May Concern:
Discount Power offers a variety
of retail electricity products suitable for various types of customer needsFor
each retail electricity product Discount Power offers, it provides customers an
Electricity Facts Label (“EFL”) which clearly states the pricing for that
specific
productThis particular Customer (“Customer”) signed up for a Discount Power
product online with Discount Power on February 26, and received an email
confirmation and EFL. The email
confirmation and EFL clearly and visibly stated all the pricing for the product
the Customer chose.
As a courtesy the Customer was
offered to switch to a different product that was more in line with his electricity
usage when he contacted Discount Power’s customer support department. The Customer refusedHowever, to close the
matter, I personally contacted customer and addressed his issues and we came to
a resolution that satisfied the Customer.
If the Customer has additional
concerns, we will gladly be willing to speak to him to address his concerns.
Our contact information is located below:
Mailing address:
Discount Power *** *** *** ***
*** ***
*** ** ***
Email Address: ***
Fax Number: ***
Phone Number: ***
Please let me know if you have
any questions
Regards,
C***
Vice President
Discount Power
*** *** *** ***
*** ***
*** ** ***
Phone: ***

To Whom It May Concern:Customer signed up with Discount Power on a one year contract on April 10, Since the filing of this complaint, Discount Power has gone back and re-billed the customer at his original electricity rate and also provided a credit of $for services up to June 17,
Discount Power's Director of Operations has also reached out to customer to advise him of the re-bill and credit and to see if customer had any other questions or concerns.If customer feels that he needs to speak to someone regarding his re-bill and/or credit provided, he can call and ask for Discount Power's Director of Operations, who will be glad to assistOur contact information is located below:Mailing address:Discount Power, Woodway DriveSuite 270Houston, TX 77057Phone Number: 713.423.6973Regards,C***Vice PresidentDiscount Power

Revdex.com:
This letter is to inform you that Discount Power has carried out a resolution proposed for my complaint, filed on 6/16/and assigned ID ***.I have to note that I do not recommend this company When I asked for evidence that I was notified, the response was "The renewal notice was recently generated to reflect your contract end date."It is not clear to me if this email was generated after my complaint or if this was a record of the email sent originally"
Regards,

To Whom It May Concern: A Discount Power supervisor spoke to the consumer on 7/28/and explained to him that a contract renewal notice was previously emailed to him notifying him of his contract end date. The supervisor also answered his questions and resolved all of
the outstanding issues expressed in his complaint. He indicated to us that he was satisfied and was going to notify the Revdex.com to drop the claim. Regards, ** ***Discount Power

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I have spoken with the company several times about the bill date and further discussions would not remedy the situation I am currently reviewing other option, but I will have the same problem next month when the billing cycle is offset from pay period I do not understand how the company is not able to change the due date a few days to the rightDiscount Power is providing the bare minimum days required by the PUC of *** As stated below "REPs are not prohibited from offering customers the option of choosing their own due dateIf your REP does not offer such an option, your due date will remain days after the issuance of each bill."Therefore, Discount power is able to change the due date from the 12th to the 15th of each month It is unfortunate that I must look for a different provider for such an easy fix As of yet, Discount power has not provided a clear cut reason why the bill cannot be shifted days I will call *** *** to try and get the meter reading date shifted
Regards,

To Whom It May Concern:Customer signed up with Discount Power on
06/04/ The customer's billing cycle is determined by the meter read date of the respective transmission and distribution utility, which in this case is *** *** and not by Discount PowerThe bill is then
normally sent out within 2-business days after the meter read date Unfortunately, Discount Power cannot change the meter reading cycle for any meter and does not have the ability to change the customer's bill due dateThe customer was informed of this and as a courtesy on
07/27/had all late fees waived along with the early termination fee being disabled so the
customer could switch to another provider of his choice.If the customer has additional
concerns, we will gladly be willing to speak to the customer to address his concerns.
Our contact information is located below:Mailing address: Discount Power *** *** *** *** *** ** ***Email Address: ***Fax Number: ***Phone Number: ***Please let me know if you have
any questions.Regards,CG***Vice PresidentDiscount Power*** *** *** *** *** *** ** ***
Phone: ***

Hello:I have decided to accept the condition that the company can/will not change the due date and setup automatic payments through their website. I will fulfill the conditions of my original contract, and select an alternative provider when my service obligation expires. ***

To Whom It May Concern:The customer had an issue with the receipt of his bills due to an incorrect mailing address being attached to his account.We have since spoken to the customer and corrected the mailing
address issue for customer to receive his bills As a courtesy, the customer was
issued a credit for all late fees charged on the account since he started with
Discount Power, and the customer was issued a discount
on his billThe customer was satisfied with the resolution and also remitted a payment to take care of all past outstanding charges.If the customer has additional concerns, we will gladly be willing to speak to him to address his concerns Our contact information is located below:Mailing Address:Discount Power *** *** *** *** *** *** ** *** ** *** *** *** *** ***Regards,C***Vice President

To Whom It May Concern:Discount Power offers a variety of retail electricity products suitable for various types of customer needs For each residential retail electricity product Discount Power offers, it provides customers an Electricity Facts Label ("***"), which clearly states the pricing
for that specific product The requirement to provide such *** and the form is outlined in the *** *** *** ** *** ("***") rules/guidelines This particular customer signed up for a Discount Power product online on 4/23/and received an email confirmation and *** The email confirmation and *** clearly and visibly stated all the pricing for the product the customer chose, and met *** rules/guidelines.The customer contacted the Discount Power's customer service department and was not happy with the chosen product As a courtesy, Discount Power waived the customer's late payments and the released the customer from their contract without an early termination fee If the customer has additional concerns, we will gladly be willing to speak with the customer Our contact information is located below:Mailing Address:Discount Power *** *** *** *** *** ** *** *** *** *** ***Please let me know if you have any questions.Regards,C***Vice President