Fanning Services Heat & Air

Revdex.com:
This letter is to inform you that Discount Power has carried out a resolution proposed for my complaint, filed on 6/16/2016 and assigned ID [redacted].I have to note that I do not recommend this company.  When I asked for evidence that I was notified, the response was "The renewal notice was recently generated to reflect your contract end date.". It is not clear to me if this email was generated after my complaint or if this was a record of the email sent originally".
Regards,

To Whom It May Concern:Customer signed up with Discount Power on
06/04/2015.  The customer's normal billing cycle is determined by the meter read date of the respective transmission and distribution utility, which in this case is [redacted] and not by Discount Power. The bill is then...

normally sent out within 2-4 business days after the meter read date.  Unfortunately, Discount Power cannot change the meter reading cycle for any meter and does not have the ability to change the customer's bill due date. The customer was informed of this and as a courtesy on
07/27/15 had all late fees waived along with the early termination fee being disabled so the
customer could switch to another provider of his choice.If the customer has additional
concerns, we will gladly be willing to speak to the customer to address his concerns. 
Our contact information is located below:Mailing address: Discount Power [redacted]Email Address: [redacted]Fax Number:  [redacted]Phone Number: [redacted]Please let me know if you have
any questions.Regards,C. G[redacted]Vice PresidentDiscount Power[redacted]
Phone: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I have spoken with the company several times about the bill date and further discussions would not remedy the situation.  I am currently reviewing other option, but I will have the same problem next month when the billing cycle is offset from pay period.  I do not understand how the company is not able to change the due date a few days to the right. Discount Power is providing the bare minimum days required by the PUC of [redacted].  As stated below "REPs are not prohibited from offering customers the option of choosing their own due date. If your REP does not offer such an option, your due date will remain 16 days after the issuance of each bill."Therefore, Discount power is able to change the due date from the 12th to the 15th of each month.  It is unfortunate that I must look for a different provider for such an easy fix.  As of yet, Discount power has not provided a clear cut reason why the bill cannot be shifted 3 days.  I will call [redacted] to try and get the meter reading date shifted.  
Regards,

To Whom It May Concern:We have reached out and spoken to the customer and are in the process of resolving all issues.  The customer is still an active customer with our company.  Let me know if you have further questions or need additional information.Regards,C. G[redacted]Vice PresidentDiscount Power[redacted]

To Whom It May Concern:Discount Power offers a variety of retail electricity products suitable for various types of customer needs.  For each residential retail electricity product Discount Power offers, it provides customers an Electricity Facts Label ("[redacted]"), which clearly states the pricing...

for that specific product.  The requirement to provide such [redacted] and the form is outlined in the [redacted] ("[redacted]") rules/guidelines.  This particular customer signed up for a Discount Power product online on 4/23/15 and received an email confirmation and [redacted].  The email confirmation and [redacted] clearly and visibly stated all the pricing for the product the customer chose, and met [redacted] rules/guidelines.The customer contacted the Discount Power's customer service department and was not happy with the chosen product.  As a courtesy, Discount Power waived the customer's late payments and the released the customer from their contract without an early termination fee.  If the customer has additional concerns, we will gladly be willing to speak with the customer.  Our contact information is located below:Mailing Address:Discount Power [redacted]Please let me know if you have any questions.Regards,C. [redacted]Vice President

To Whom It May Concern:   On 6/29/16 I spoke to Mr. [redacted] and explained to him that I would look further into his issue and provide an explanation after my internal investigation to close out this matter.  I further explained to him that currently Discount Power has over 50,000 customers and as a standard practice and procedure, Discount Power uses an automated system that sends written contract expiration notices to its residential customers at least 30 days or one billing cycle, but no more than 60 days or two billing cycles in advance of their contract expiration date. I will follow-up directly with Mr. [redacted] after I complete my internal investigation. Regards,C. [redacted]Vice PresidentDiscount Power

To Whom It May Concern: A Discount Power supervisor spoke to the consumer on 7/28/17 and explained to him that a contract renewal notice was previously emailed to him notifying him of his contract end date.  The supervisor also answered his questions and resolved all of...

the outstanding issues expressed in his complaint.  He indicated to us that he was satisfied and was going to notify the Revdex.com to drop the claim. Regards, [redacted]Discount Power

To Whom It May Concern:Customer signed up with Discount Power on 06/10/2015 for a 1 year contract starting on 07/13/2015. The customer’s one-year contract expired on 07/13/2016 and prior to contract expiration, the customer was sent a renewal offer via email.  Discount Power representatives...

have since spoken to the customer and as a courtesy, have issued a credit to the customer for the rate differential from the customer expiration date of 07/13/2016 through 08/15/2016.  If customer has any further questions, we will gladly be willing to address them.  Our contact information is located below:Mailing address:Discount Power5757 Woodway Drive, Suite 270Houston, TX 77057Email Address: [email protected] Number:  713.423.6973