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Fanta Suites Reviews (13)

Since we take all complaints seriously, a management meeting was called to discuss information concerning this incidentDuring this meeting it was confirmed that the fire door lock light was acting up and maintenance was addressing the issueUnfortunately guests are propping the secure doors open so they do not have to use a key to get back in every time or so their friends can get in without a key which causes problems with the fire door lockAfter the guest came to the front desk with this complaint the room was inspected and everything seemed in working order, however, it was observed that the bed and the bathroom had been usedPer our hotel policy if any part of the room has been used and upon inspection the room is in working order then a refund cannot be givenThe guest was kindly reminded of the published hotel policy on refundsThey were given the option of picking another available room if they were unhappy with the room they had reserved but they refusedWe make every effort to make our guests happy while still holding to our policies

We booked our reservation with Red Carpet Inn/Fanta Suite in Greenwood, IN on Jan 5, We had planned our trip for the 100th running of the Indianapolis My entire family planned to be thereWe reserved rooms with fantastic rates, only $per room for nightsThat's the benefit of booking earlyWe arrived at the hotel around 5pmWe were greeted by a friendly young ladyShe welcomed us and asked for our id's, plate #, etcUpon pulling up our reservation, she went to the backShe was gone for 5-minutes, returning with an unfriendly manHe didn't say hello, only "your reservation was declined and you will be charged race weekend rates", adding another $or so per roomWe were caught off guard and simply asked him to explain what happened and why the change when we had our confirmation in handHe said, "If you want to stay here, you pay more"My sister-in-law was extremely upset like the rest of usShe said, "Let me get this straight, our hands are tied b/c all rooms in Indy and surrounding areas are full and you're a crook"He immediately made us leave and said there was no room for us thereNow, anybody in this situation would be upset and possibly say something out of angerShe simply stated what he was trying to do to us was crookedWhen the reservation was made in January, their hotel wasn't thinking about the Indy race weekend being a huge sell outThe bottom line is he didn't want us to have the rooms at the better rateSo, he did anything he could do to get us out of thereI do NOT recommend this placeDid I mention that it smells horrible and is decorated with creepy weird decor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Clearly they did not read what I wroteDid not say anything about deposit I clearly wrote on the matters and clearly once again the company acts as customers should have to deal with Very Loud people screaming at 4am of course they didn't get any more complaints because it was a end roomAnd this shows me that they surely don't care for there customers or trust themAlso with the poor maintenanceClearly I stated all this and want a refundThis is uncalled forRegards, [redacted]

A complaint was filed with the Revdex.com and we take that seriouslyIn response, Red Carpet Inn’s policy is to hold a $deposit for our FantasuitesAt the end of the guests stay housekeeping will check the room before the $ deposit is returned to ensure no damage has been done to the room and other guests can continue to enjoy our unique FantasuitesEach guest is notified of this policy when reserving a suite and also at check inOur records indicate that the $deposit was returned to the guest per our policyWe are not in control of how long it may take for the money to be released back on to the cardIt is not our policy to refund money paid for a room based on a claim of someone talking too loudly in another room and we did not receive any reports from other guests of any loud talking or noise that night or any other night thereafterWe do our best to ensure each guest leaves our hotel a satisfied customer Hotel Management

Revdex.com:
THERE NOT GOING DO NOTHING !
Regards,
*** ***

As a rule when a guest is unhappy with their stay we do as much as we can to fix any issue within our controlWe did not receive any phone call from the guest stating there was an issue with the cleanliness of the room which means we were not given the opportunity to verify this or to fix itAgain, we did not receive any phone call about any maintenance issues either, another lost opportunity to verify or fix the issueThe guest did in fact call the front desk with a noise complaint; it is our policy to check on any noise complaint and if there is a problem one warning is givenIf the problem continues we ask the guest to leave, when no further phone calls are made to the front desk about continued noise we assume the issue has been solvedThe rebuttal to our answer on this complaint says that the guest did not mention anything about a deposit; here is a direct quote “When checking in they charged my card a extra $an said I would get in back….Still pending.” We responded to this comment letting the complainant know that it is our policy to charge a refundable deposit fee for all of our Fantasuites for every guest; the hotel is not in control of how long it takes the credit card company to take the hold off the cardWe clearly responded to each complaint made by the guest but still feel that based on the information we have provided and the lack of actions taken by the guest to have anything resolved aside from a full refund that it does not meet or requirements for a refund

DO NOT STAY HERE!! The housekeeping staff have no respect for the room renter's privacy We had a housekeeper walk in our room without knocking at 8:in the morning Then she opened the door back up to stick her head in and apologize because she thought the room was empty Then she came back to our room to tell us we were in the room illegally I tried to show her my room key and the room charge that was on my iphone as proof but she said someone had checked into this room and immediately checked out the night before and she knew I wasn't supposed to be there I said fine i'll go the front desk She said you're going to make an *** of yourself, but I charged off to the office anyway I literally had to go to the front desk to prove that I was supposed to be there and it turns out she was at the wrong room!! We were in and she was supposed to be cleaning 505! The front desk staff didn't care at all and were very rude and wouldn't even tell me who owned the hotel...told me to go look it up! I did look it up, it's owned by LCW LODGINGS, INC I am attempting to reach someone who can refund me and deal with their employee who thinks it's acceptable to approach a guest inside their room and tell them they are not supposed to be there, but so far no luck We will never be back We felt very invaded in our privacy If I ultimately can't reach anyone for a resolution I will be filing a formal complaint

Arrived 30 minutes late and charged me for the time the owner searched for a part on his truck that he did not have. Was not able to finish the job without putty to re-seal a toilet. He poked a hole in the floor of the cabinet below the sink when installing a faucet and then denied it when I called him about it. Will not use them again. He offered to come back but I do not want him in my house again.

We booked our reservation with Red Carpet Inn/Fanta Suite in Greenwood, IN on Jan 5, 2016. We had planned our trip for the 100th running of the Indianapolis 500. My entire family planned to be there. We reserved 2 rooms with fantastic rates, only $212 per room for 4 nights. That's the benefit of booking early. We arrived at the hotel around 5pm. We were greeted by a friendly young lady. She welcomed us and asked for our id's, plate #, etc. Upon pulling up our reservation, she went to the back. She was gone for 5-10 minutes, returning with an unfriendly man. He didn't say hello, only "your reservation was declined and you will be charged race weekend rates", adding another $200 or so per room. We were caught off guard and simply asked him to explain what happened and why the change when we had our confirmation in hand. He said, "If you want to stay here, you pay more". My sister-in-law was extremely upset like the rest of us. She said, "Let me get this straight, our hands are tied b/c all rooms in Indy and surrounding areas are full and you're a crook". He immediately made us leave and said there was no room for us there. Now, anybody in this situation would be upset and possibly say something out of anger. She simply stated what he was trying to do to us was crooked. When the reservation was made in January, their hotel wasn't thinking about the Indy 500 race weekend being a huge sell out. The bottom line is he didn't want us to have the rooms at the better rate. So, he did anything he could do to get us out of there. I do NOT recommend this place. Did I mention that it smells horrible and is decorated with creepy weird decor.

A complaint was filed with the Revdex.com and we take that seriously. In response, Red Carpet Inn’s policy is to hold a $100 deposit for our Fantasuites. At the end of the guests stay housekeeping will check the room before the $100...

deposit is returned to ensure no damage has been done to the room and other guests can continue to enjoy our unique Fantasuites. Each guest is notified of this policy when reserving a suite and also at check in. Our records indicate that the $100 deposit was returned to the guest per our policy. We are not in control of how long it may take for the money to be released back on to the card. It is not our policy to refund money paid for a room based on a claim of someone talking too loudly in another room and we did not receive any reports from other guests of any loud talking or noise that night or any other night thereafter. We do our best to ensure each guest leaves our hotel a satisfied customer.
 
Hotel Management

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Clearly they did not read what I wrote. Did not say anything about deposit I clearly wrote on the matters and clearly once again the company acts as customers should have to deal with Very Loud people screaming at 4am of course they didn't get any more complaints because it was a end room. And this shows me that they surely don't care for there customers or trust them. Also with the poor maintenance. Clearly I stated all this and want a refund. This is uncalled for. Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My wife and I was in this room for less than 3 minutes. At no time was the bed or restroom used by myself or my wife. If they were used then obviously it was not cleaned prior to being rented out. During the3 minutes we was in the room a maintenance man entered the room with a key. As soon as he entered he apologized and stated he was unaware the room had been rented. I did tell the front lady about this when I told her we was unhappy with the room. I explained to her that it freaked my wife out and this was also why we did not want to stay. Regards,[redacted]

Since we take all complaints seriously, a management meeting was called to discuss information concerning this incident. During this meeting it was confirmed that the fire door lock light was acting up and...

maintenance was addressing the issue. Unfortunately guests are propping the secure doors open so they do not have to use a key to get back in every time or so their friends can get in without a key which causes problems with the fire door lock. After the guest came to the front desk with this complaint the room was inspected and everything seemed in working order, however, it was observed that the bed and the bathroom had been used. Per our hotel policy if any part of the room has been used and upon inspection the room is in working order then a refund cannot be given. The guest was kindly reminded of the published hotel policy on refunds. They were given the option of picking another available room if they were unhappy with the room they had reserved but they refused. We make every effort to make our guests happy while still holding to our policies.

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