OpenWorks started working with the [redacted] back in 2009. We only service the location 2 times a week even though they are open all week long. All of the concerns we received have been immediately addressed and followed up with meetings with... the customer. The customer has expectations that are not included in the contract. We have offered them additional cleaning days and at a reduced price but they declined. Servicing the account only 2 days a week is not meeting the facility needs, however they do not want to pay for more cleaning days. We have gone out and performed special cleaning services there many times free of charge in an attempt to please the customer. On one visit by our manager he saw the customer coming from another cleaning companies office next door and they told us they were going to cancel us and use them because they were cheaper. We told them they had a contract and if they wanted to cancel they would have to pay the fees associated with ending the contract early. From that point forward they have been sending unfounded complaints in an effort to get out of the contract to go with a cheaper company. OpenWorks is providing great service and is adhering to the contract that both parties signed. OpenWorks has gone above and beyond the scope of the contract and the customer is receiving services beyond what is billed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
OpenWorks response to my complaint is a fine example of their lack of integrityIf leaving a bottle of glass cleaner with crumpled up paper towels on the water fountain is above expectations, then so be itIf a dead fly laying on a light yellow colored window sill is above expectations, then so be itIf several hand prints remain on a window for several weeks is beyond expectations, then so be itIf replenishing paper towel dispensers is above expectations, then so be itAnd if leaving an envelope on the floor under a countertop next to the trash bin signaling a concern that the trash can was not moved and the floor not cleaned is above expectations, then so be itAnd yes, these items I speak of are included in the contract and scope of work
The back to back sentences as follows are also a testament to their integrity“…..offered them additional cleaning days at a reduced price….” then they continue with “….they do not want to pay for more cleaning days.” They did provide a tile floor scrub in the restrooms and that was the only time for special cleaning services at no charge
Now I will speak to their allegation of me telling their representative that I was going to contract with our neighbor, *** *** *** because they are cheaperIt was through communication with OpenWorks manager that I learned that *** provides janitorial services; and by the way while he was in our lobby, he did not have any kind words to say about ***The words used by the writer of their response is totally and fabricatedOur company has hired *** on a few occasions for construction related projects, i.erelocating a foot long cabinet and installing a countertop and drywall repair and paint touch up. And yes, I have saved all my e-mail communications, their responses, and pictures
Their inferior services and repeated deficiencies continue
Regards,*** ***
OpenWorks started working with the [redacted] back in 2009. We only service the location 2 times a week even though they are open all week long. All of the concerns we received have been immediately addressed and followed up with meetings with...
the customer. The customer has expectations that are not included in the contract. We have offered them additional cleaning days and at a reduced price but they declined. Servicing the account only 2 days a week is not meeting the facility needs, however they do not want to pay for more cleaning days. We have gone out and performed special cleaning services there many times free of charge in an attempt to please the customer. On one visit by our manager he saw the customer coming from another cleaning companies office next door and they told us they were going to cancel us and use them because they were cheaper. We told them they had a contract and if they wanted to cancel they would have to pay the fees associated with ending the contract early. From that point forward they have been sending unfounded complaints in an effort to get out of the contract to go with a cheaper company. OpenWorks is providing great service and is adhering to the contract that both parties signed. OpenWorks has gone above and beyond the scope of the contract and the customer is receiving services beyond what is billed.
OpenWorks started working with the [redacted] back in 2009. We only service the location 2 times a week even though they are open all week long. All of the concerns we received have been immediately addressed and followed up with meetings with... the customer. The customer has expectations that are not included in the contract. We have offered them additional cleaning days and at a reduced price but they declined. Servicing the account only 2 days a week is not meeting the facility needs, however they do not want to pay for more cleaning days. We have gone out and performed special cleaning services there many times free of charge in an attempt to please the customer. On one visit by our manager he saw the customer coming from another cleaning companies office next door and they told us they were going to cancel us and use them because they were cheaper. We told them they had a contract and if they wanted to cancel they would have to pay the fees associated with ending the contract early. From that point forward they have been sending unfounded complaints in an effort to get out of the contract to go with a cheaper company. OpenWorks is providing great service and is adhering to the contract that both parties signed. OpenWorks has gone above and beyond the scope of the contract and the customer is receiving services beyond what is billed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
OpenWorks response to my complaint is a fine example of their lack of integrityIf leaving a bottle of glass cleaner with crumpled up paper towels on the water fountain is above expectations, then so be itIf a dead fly laying on a light yellow colored window sill is above expectations, then so be itIf several hand prints remain on a window for several weeks is beyond expectations, then so be itIf replenishing paper towel dispensers is above expectations, then so be itAnd if leaving an envelope on the floor under a countertop next to the trash bin signaling a concern that the trash can was not moved and the floor not cleaned is above expectations, then so be itAnd yes, these items I speak of are included in the contract and scope of work
The back to back sentences as follows are also a testament to their integrity“…..offered them additional cleaning days at a reduced price….” then they continue with “….they do not want to pay for more cleaning days.” They did provide a tile floor scrub in the restrooms and that was the only time for special cleaning services at no charge
Now I will speak to their allegation of me telling their representative that I was going to contract with our neighbor, *** *** *** because they are cheaperIt was through communication with OpenWorks manager that I learned that *** provides janitorial services; and by the way while he was in our lobby, he did not have any kind words to say about ***The words used by the writer of their response is totally and fabricatedOur company has hired *** on a few occasions for construction related projects, i.erelocating a foot long cabinet and installing a countertop and drywall repair and paint touch up. And yes, I have saved all my e-mail communications, their responses, and pictures
Their inferior services and repeated deficiencies continue
Regards,*** ***
OpenWorks started working with the [redacted] back in 2009. We only service the location 2 times a week even though they are open all week long. All of the concerns we received have been immediately addressed and followed up with meetings with...
the customer. The customer has expectations that are not included in the contract. We have offered them additional cleaning days and at a reduced price but they declined. Servicing the account only 2 days a week is not meeting the facility needs, however they do not want to pay for more cleaning days. We have gone out and performed special cleaning services there many times free of charge in an attempt to please the customer. On one visit by our manager he saw the customer coming from another cleaning companies office next door and they told us they were going to cancel us and use them because they were cheaper. We told them they had a contract and if they wanted to cancel they would have to pay the fees associated with ending the contract early. From that point forward they have been sending unfounded complaints in an effort to get out of the contract to go with a cheaper company. OpenWorks is providing great service and is adhering to the contract that both parties signed. OpenWorks has gone above and beyond the scope of the contract and the customer is receiving services beyond what is billed.