Fantastic Cleaning 4 You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Nothing could be further from the truth! When my son purchased this car, he was told not to put money down and scammed into paying a higher interest rate! He also looked up the value of the car since then and has found he could have bought a new car for what he was charged for a "certified preowned". They did not respond to any call, not one, until they were told a complaint was being filed with the DMV. My son complained of the check off list not being completed for months. This was the check off list they had to meet they standards for contract and Josh refused to help him. When the orange/red fluid had ruined the master cylinder and was found by Marv's service station, they stated they were not responsible as it was used and refused to call back or take responsibility for that as well. This was after several days of telling me that the manager was in the hospital. When I stated I was aware the business could run with him in the hospital, they stated they would not help us.We have received the car back. The car has not been painted as a result of the finished detailing they should have done. I will be having it checked to make sure the cylinder has actually been replaced as I have lost all confidence
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded.  Please see below: Dear Representative  Revdex.com New York,   This Response in regards to complaint I.D. # [redacted]   [redacted] indeed purchased a Certified Pre-owned vehicle on 12/**/2014.   The interest rate was fully...

disclosed to [redacted] at the time of signing the retail installment contract. Of course interest rate varies depending on a consumers credit score, and Loan to Vehicle Value. If [redacted] wanted to put $1,000.00 down on this transaction any M&M representative would have completely encouraged his decision. In most cases it would have made it much easier for our financial manager to get the deal approved, saving time, and putting [redacted] in a better position of equity insuring we could assist [redacted] in the future, if, or when he decides it may be time trade this vehicle in on a newer model. Neither of these claims would be beneficial for either M&M, or [redacted].     We do perform a 172 point inspection to all Certified Preowned Vehicles. [redacted] was provided this checklist which includes but is not limited to, brake life. The brakes indeed did require replacement before [redacted] purchased the vehicle as a 2013 Certified Preowned vehicle. This would mean our Certified technician would have seen the brake fluid level and color at that time. However there is no need to flush the brake system when the brakes are replaced, if fluid levels, and color are normal, or at manufactures specification.   I do have a hand written repair order from [redacted]’s Mechanic. [redacted] in Ellenville NY. The repair order states that the customer requests the brakes be inspected. Upon Inspection The above mentioned Service station wrote “all pads and rotors are almost brand new looking, no brake leaks anywhere, no air in the brake system”. The above service station then mentioned the color of the brake fluid in the master cylinder. This color being red. [redacted] stated in his complaint to his service station that “the brake pedal feels spongy”.   The red fluid would only indicate to me that the master cylinder contained power steering fluid, which is red in color. Our parts department does not show record of billing out any power steering fluid for this vehicle. Our service department shows no record of brake fluid, or power steering fluid being added to this vehicle. Our service department does not show any record that for any reason would we have performed work at all on the power steering system.   I am not claiming that [redacted] was incorrect in their findings. I do believe anyone could have added what they may have thought to be brake fluid, to the reservoir at any time, other than here at The M&M Auto Group.   [redacted], and [redacted]’s mother were not ignored. Their phone calls were taken and handled in a professional manor. Although I was ill, I was not in the hospital calling from a bed. I was home, and knew very well the situation at hand, and indeed tried to reach both [redacted] himself, and [redacted]’s mother. I recently also tried to contact them via email.   I am willing to credit [redacted] the $150.00 for future use in our service department. This only in an attempt to have [redacted]’s service records properly documented in the event of any mechanical failures in the future. This will also insure the Extended service coverage [redacted] chose to purchase at the time of sale, will cover any repairs listed under the covered components.     To date I am waiting for [redacted], or his mother to return my phone calls, or respond to my email.   Thank you kindly,   Josh H[redacted] General Manager M&M Auto Group Inc & M&M Power Sports Inc [redacted]