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Fantastic Cleaning You

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Fantastic Cleaning You Reviews (1)

The business has responded Please see below: Dear Representative Revdex.com New York, This Response in regards to complaint I.D# [redacted] [redacted] indeed purchased a Certified Pre-owned vehicle on The interest rate was fully disclosed to [redacted] at the time of signing the retail installment contractOf course interest rate varies depending on a consumers credit score, and Loan to Vehicle ValueIf [redacted] wanted to put $1,down on this transaction any M&M representative would have completely encouraged his decisionIn most cases it would have made it much easier for our financial manager to get the deal approved, saving time, and putting [redacted] in a better position of equity insuring we could assist [redacted] in the future, if, or when he decides it may be time trade this vehicle in on a newer modelNeither of these claims would be beneficial for either M&M, or [redacted] We do perform a point inspection to all Certified Preowned Vehicles [redacted] was provided this checklist which includes but is not limited to, brake lifeThe brakes indeed did require replacement before [redacted] purchased the vehicle as a Certified Preowned vehicleThis would mean our Certified technician would have seen the brake fluid level and color at that timeHowever there is no need to flush the brake system when the brakes are replaced, if fluid levels, and color are normal, or at manufactures specification I do have a hand written repair order from [redacted] ’s Mechanic [redacted] in Ellenville NYThe repair order states that the customer requests the brakes be inspectedUpon Inspection The above mentioned Service station wrote “all pads and rotors are almost brand new looking, no brake leaks anywhere, no air in the brake system”The above service station then mentioned the color of the brake fluid in the master cylinderThis color being red [redacted] stated in his complaint to his service station that “the brake pedal feels spongy” The red fluid would only indicate to me that the master cylinder contained power steering fluid, which is red in colorOur parts department does not show record of billing out any power steering fluid for this vehicleOur service department shows no record of brake fluid, or power steering fluid being added to this vehicleOur service department does not show any record that for any reason would we have performed work at all on the power steering system I am not claiming that [redacted] was incorrect in their findingsI do believe anyone could have added what they may have thought to be brake fluid, to the reservoir at any time, other than here at The M&M Auto Group [redacted] , and [redacted] ’s mother were not ignoredTheir phone calls were taken and handled in a professional manorAlthough I was ill, I was not in the hospital calling from a bedI was home, and knew very well the situation at hand, and indeed tried to reach both [redacted] himself, and [redacted] ’s motherI recently also tried to contact them via email I am willing to credit [redacted] the $for future use in our service departmentThis only in an attempt to have [redacted] ’s service records properly documented in the event of any mechanical failures in the futureThis will also insure the Extended service coverage [redacted] chose to purchase at the time of sale, will cover any repairs listed under the covered components To date I am waiting for [redacted] , or his mother to return my phone calls, or respond to my email Thank you kindly, Josh H [redacted] General Manager M&M Auto Group Inc & M&M Power Sports Inc [redacted]

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