Fantastic Floors, Inc.

Initial Business Response /* (1000, 5, 2017/12/07) */
Mom signed up her daughters for class back on 10/1/At that time, when she registered them, we went over all of policies, including our Drop PolicyOn that day mom signed the Terms & Conditions page of her contract with ***
On
9/28/Mom called us and said they weren't coming anymoreWe asked her if she filled out a drop notice, she said yes, she mailed itWe never received it by mailWe did receive one through our email on 9/28/17, which we informed her that they would be dropped the end of October since it was a full month notice
We left numerous messages regarding the outstanding October balanceLate fees were added since it wasn't paid by the 10th of the monthMom called us and complained, we were able to remove the late fee, but she did not pay for OctWe called her on 11/27/and informed her it was going to collectionWe did not hear back
On 11/26/mom came in and paid to Midwest $of her $balanceWe informed her that there was still a balance at the collection agency
Mom is requesting a refund of her balance of $for the collection fee, however, she never paid that amount to *** or *** that amount is still showing owed
To settle this dispute, we have made agreement with the collection agency that has her account We have taken off the outstanding $Her account is now paid in full with *** and in good standing with us as well as ***
Initial Consumer Rebuttal /* (2000, 7, 2017/12/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
thank you

Initial Business Response /* (1000, 5, 2017/06/06) */
*** *** had signed her children up for classes in July of While she was here, she tried to sell us her credit card services Her husband then began to work for Midwest in the kitchen After Mr*** quit, Ms*** called to see if
we wanted to switch to her company We said we were happy with our current company, she immediately then called to quit our program She was advised that a drop notice was required and she could email it to ***@aol.com, which is what she said she would do A drop notice was never received After she was charged in April, Ms*** called and said she sent the notice in and later said she didn't but we should have called to remind her We said that her family would be dropped at the end of May as long as the May payment was made, which Ms*** agreed to There was never a payment made She posted on social media that we have cc info and open files for all to see, which first, is illegal and second 100% not true I spoke with Ms*** and advised her that what she said was info She then took down her post It seemed to us, if we would have switched our cc service to her company all would have been ok Never at any time did Ms*** complain about either class that her children we in In fact Ms*** was always very complementary
We have a day written drop notice policy Ms*** was advised of this policy when registering her children In addition Ms*** signed and initialed in two separate locations on our registration form when she was advised of the policy
We are asking that Ms*** only pay for May Thank you
Initial Consumer Rebuttal /* (3000, 7, 2017/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They were approached in January about processing my husbands boss advised me toIn January I told *** my oldest didn't like the classes and said I was fighting with her to stayI did however get a drop notice form at that time.My youngest tried tumbling to see if she liked that moreShe didn'tMy oldest decided to play basketball and my youngest wanted to try karate My husband gave weeks notice his boss refused to except the notice said he would drop hon to day a week since I had returned to workHe didn't do that so my husband left as plannedThey were aware this position was due to my pregnancyLate may *** left a voicemail saying they decided to stick with what they were doing and wanted to know about my drop noticeThe owner states I will only pay for may in her response not juneI got a bill a few days ago for June as wellShe has threatened to call my companyI have had to report this to them so they know the accusations being madeIt seems that my husband leaving his position as planned and not covering a Saturday and Sunday shift is truly her issueI wish them the best
Final Business Response /* (4000, 9, 2017/06/22) */
In response to the above customer complaint; on 5/19/*** informed us that she would send in her husband to pay on 5/20/17, the owner did agree on May being their last paid month providing it was paid in fullHe didn't show to pay, therefore, the notice we received by email on 5/19/would go into effect and the girls would be dropped the end of June per their contract with usAlso, on 5/19/*** informed us that she sent a drop email to our address @gmail, we do not have a gmail accountThat is why we never received itOn 5/23/We called and spoke with Daron and he said he was unaware that he was supposed to be in with a paymentHe would talk to his wife and call us back and never didAs far as the credit card issue, when signing up their girls for class, her husband filled out his contract, signed it and wrote down his credit card number to be charged if payment wasn't made by the 10th of the monthTheir contract will stand as with everyone else's that is enrolled hereTheir outstanding balance due is for May and June's tuition

Initial Business Response /* (1000, 5, 2016/09/01) */
I have made attempts to contact Ms*** via phone and email I am awaiting her response so she and I can discuss the charges that have been outstanding since March 1, I will attempt to reach her one more time when I am in the office on
September 6,
Initial Consumer Rebuttal /* (3000, 8, 2016/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from office manager *** *** fro MITCOver a phone conversation, on September 6, at 115pm, Ms*** explained to me that the policies reguarding the charges are due to a vote from the board of the booster club changing the year contract to a day drop notice back in May If there was a change, where is it, When was that notification given, and what does the booster club have to do with the business aspect of Midwest Training and Ice?
Again for the third time, I ask MTIC to provide written documentation in reference to the changes that would justify the current chargesMsMaatman gave me an ultimatum that Midwest training would need the balance paid in full by September 15, or else late fees would start being charged at *** per occurance.Needless to say, I and MTIC are at an impassAlthough I did say I would make a payment on Friday September 9,
Final Consumer Response /* (4200, 12, 2016/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive the proposed email back in march, however, MTIC did forward me an email from *** *** from september 6, I read the email but it does not state as to when the day drop notice was going to beginIn the past, I signed a contract; the contract is expiredI also requested numerous times for MTIC to forward that contract to meThey have not done that
No new policy forms were signed by me and no where did MTIC post any new policy at the gymIn addtion, the email does not state when the change in policy occuredBusinesses just cant change policy and bind people without them having acutal notice of when policy takes effectand agreement, or posting new policy at the gymIn that case, any business can make changes in billing without providing acutal notice and making sure notice was received and understood and take their moneyI am disputing the amount for services not recieved by MTICMtic is charging me monthly tuition for my daughter who is no longer goes there
I have spoken to former booster club committee members and they have said billing policies are not the responsibilty of the booster club but of the owner
Final Business Response /* (4000, 14, 2016/10/03) */
To clarify the email sent to our client, it was sent from our Gym Manager *** *** not ***Our client still has not paid anythingHer daughter is now dropped, however, her past due balance needs to be paid immediately or we will take legal actionShe did not fulfill her obligation of her payment arrangement from 9/9/We have for the last two years tried to work with our client regarding her past due paymentsHer daughter had attended Midwest for months with no payments being madeWe have been very accommodating with our client, but month after month her excuses continued

Initial Business Response /* (1000, 5, 2016/09/01) */
I have made attempts to contact Ms. [redacted] via phone and email. I am awaiting her response so she and I can discuss the charges that have been outstanding since March 1, 2016. I will attempt to reach her one more time when I am in the office on...

September 6, 2016.
Initial Consumer Rebuttal /* (3000, 8, 2016/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from office manager [redacted] fro MITC. Over a phone conversation, on September 6, 2016 at 115pm, Ms. [redacted] explained to me that the policies reguarding the charges are due to a vote from the board of the booster club changing the 1 year contract to a 60 day drop notice back in May 2016. If there was a change, where is it, When was that notification given, and what does the booster club have to do with the business aspect of Midwest Training and Ice?
Again for the third time, I ask MTIC to provide written documentation in reference to the changes that would justify the current charges. Ms. Maatman gave me an ultimatum that Midwest training would need the balance paid in full by September 15, 2016 or else late fees would start being charged at [redacted] per occurance.Needless to say, I and MTIC are at an impass. Although I did say I would make a payment on Friday September 9, 2016.
Final Consumer Response /* (4200, 12, 2016/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive the proposed email back in march, however, MTIC did forward me an email from [redacted] from september 6, 2016. I read the email but it does not state as to when the 60 day drop notice was going to begin. In the past, I signed a contract; the contract is expired. I also requested numerous times for MTIC to forward that contract to me. They have not done that.
No new policy forms were signed by me and no where did MTIC post any new policy at the gym. In addtion, the email does not state when the change in policy occured. Businesses just cant change policy and bind people without them having acutal notice of when policy takes effectand agreement, or posting new policy at the gym. In that case, any business can make changes in billing without providing acutal notice and making sure notice was received and understood and take their money. I am disputing the amount for services not recieved by MTIC. Mtic is charging me monthly tuition for my daughter who is no longer goes there.
I have spoken to former booster club committee members and they have said billing policies are not the responsibilty of the booster club but of the owner.
Final Business Response /* (4000, 14, 2016/10/03) */
To clarify the email sent to our client, it was sent from our Gym Manager [redacted] not [redacted]. Our client still has not paid anything. Her daughter is now dropped, however, her past due balance needs to be paid immediately or we will take legal action. She did not fulfill her obligation of her payment arrangement from 9/9/16. We have for the last two years tried to work with our client regarding her past due payments. Her daughter had attended Midwest for 3 months with no payments being made. We have been very accommodating with our client, but month after month her excuses continued.

Initial Business Response /* (1000, 5, 2017/12/07) */
Mom signed up her daughters for class back on 10/1/16. At that time, when she registered them, we went over all of policies, including our Drop Policy. On that day mom signed the Terms & Conditions page of her contract with [redacted].
On...

9/28/17 Mom called us and said they weren't coming anymore. We asked her if she filled out a drop notice, she said yes, she mailed it. We never received it by mail. We did receive one through our email on 9/28/17, which we informed her that they would be dropped the end of October since it was a full month notice.
We left numerous messages regarding the outstanding October balance. Late fees were added since it wasn't paid by the 10th of the month. Mom called us and complained, we were able to remove the late fee, but she did not pay for Oct. We called her on 11/27/17 and informed her it was going to collection. We did not hear back.
On 11/26/17 mom came in and paid to Midwest $190 of her $284.99 balance. We informed her that there was still a balance at the collection agency.
Mom is requesting a refund of her balance of $94.99 for the collection fee, however, she never paid that amount to [redacted] or [redacted] that amount is still showing owed.
To settle this dispute, we have made agreement with the collection agency that has her account . We have taken off the outstanding $94.99. Her account is now paid in full with [redacted] and in good standing with us as well as [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2017/12/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
thank you

Initial Business Response /* (1000, 5, 2017/06/06) */
[redacted] had signed her children up for classes in July of 2016. While she was here, she tried to sell us her credit card services. Her husband then began to work for Midwest in the kitchen. After Mr. [redacted] quit, Ms. [redacted] called to see if...

we wanted to switch to her company. We said we were happy with our current company, she immediately then called to quit our program. She was advised that a drop notice was required and she could email it to [redacted]@aol.com, which is what she said she would do. A drop notice was never received. After she was charged in April, Ms. [redacted] called and said she sent the notice in and later said she didn't but we should have called to remind her. We said that her family would be dropped at the end of May as long as the May payment was made, which Ms. [redacted] agreed to. There was never a payment made. She posted on social media that we have cc info and open files for all to see, which first, is illegal and second 100% not true. I spoke with Ms. [redacted] and advised her that what she said was false info. She then took down her post. It seemed to us, if we would have switched our cc service to her company all would have been ok. Never at any time did Ms. [redacted] complain about either class that her children we in. In fact Ms. [redacted] was always very complementary.
We have a 30 day written drop notice policy. Ms. [redacted] was advised of this policy when registering her children. In addition Ms. [redacted] signed and initialed in two separate locations on our registration form when she was advised of the policy.
We are asking that Ms. [redacted] only pay for May. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2017/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They were approached in January about processing my husbands boss advised me to. In January I told [redacted] my oldest didn't like the classes and said I was fighting with her to stay. I did however get a drop notice form at that time.My youngest tried tumbling to see if she liked that more. She didn't. My oldest decided to play basketball and my youngest wanted to try karate. My husband gave 2 weeks notice his boss refused to except the notice said he would drop hon to 1 day a week since I had returned to work. He didn't do that so my husband left as planned. They were aware this position was due to my pregnancy. Late may [redacted] left a voicemail saying they decided to stick with what they were doing and wanted to know about my drop notice. The owner states I will only pay for may in her response not june. I got a bill a few days ago for June as well. She has threatened to call my company. I have had to report this to them so they know the accusations being made. It seems that my husband leaving his position as planned and not covering a Saturday and Sunday shift is truly her issue. I wish them the best.
Final Business Response /* (4000, 9, 2017/06/22) */
In response to the above customer complaint; on 5/19/17 [redacted] informed us that she would send in her husband to pay on 5/20/17, the owner did agree on May being their last paid month providing it was paid in full. He didn't show to pay, therefore, the notice we received by email on 5/19/17 would go into effect and the girls would be dropped the end of June per their contract with us. Also, on 5/19/17 [redacted] informed us that she sent a drop email to our address @gmail, we do not have a gmail account. That is why we never received it. On 5/23/17 We called and spoke with Daron and he said he was unaware that he was supposed to be in with a payment. He would talk to his wife and call us back and never did. As far as the credit card issue, when signing up their girls for class, her husband filled out his contract, signed it and wrote down his credit card number to be charged if payment wasn't made by the 10th of the month. Their contract will stand as with everyone else's that is enrolled here. Their outstanding balance due is for May and June's tuition.