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Fantastic Sams - Pearlridge

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Fantastic Sams - Pearlridge Reviews (2)

Complaint: ***
I am rejecting this response because it's unfortunate that this company didn't honor the $price, it would've been over and done with that dayThis is why companies should have a supervisor on staffIf I had agreed to $37.99, obviously I wouldn't have questioned the cost when it was time to payLilis should learn to approach her customers differently, and tell her customers what is the exact break downSuch as "Hair cut cost X amount but because your daughter has thick hair, I have to wash and blow dry so it will cost extra X amount of money" At NO POINT did Lilis say my daughter had thick hairShe just approached me and straight out said what she is going to do and I did question the costI heard $27.99! Too bad I didn't record her I'm sure $will not run your company broke , it would've been a small price to pay to an unhappy customerI would've been satisfied and remember to not go to Lilis ever again but because I felt hopeless at that time I had no idea what to doI was extremely frustrated! After that incident I couldn't even take my kids for lunch because I just gave your company all the money I had $is a lot of money to someone who is poorHaving my daughter cut her hair that day was all she wanted, she hasn't cut her hair in over a year I was expecting to pay under $which is why we went to *** *** and not ***, ***, or *** *** *** *** was our go to place for a decent and affordable cut, not to have a 2-3" trim for almost $40! This was ridiculous and as a consumer, I have every right to review a company from my personal experienceEspecially if the company made no effort to satisfy the customerI wasn't asking for much, just the $price that I was quoted
Sincerely,
*** ***

On October 7, 2015 at about 2-3 pm, a woman came into shop with her daughter for a haircut. I, [redacted],asked her what hair services she wanted for her daughter and ltold her the service prices for what she wanted. I asked her if she wanted a haircut and shampoo for $27.99 or haircut, shampoo,...

and blow-dry for $37.99. And she said yeah, yeah.Iasked one more time $37.99 and she said yeah, yeah. I did haircut, shampoo and blow-dry for her daughter and her mother was happy with my work. The mother went to the cashier to pay for her service and the cashier told her it was $39.78 [that is the total with the tax). She then asked why is it so expensive, the cashier then called me to talk to the customer. The customer was upset about the price, so I told her "I told you the price was $37 .99, and you said yeah,yeah." The customer then said because of my accent, she couldn't understand or she misunderstood what price I was telling her. Sut in the beginning price negotiation, she did not say she couldn't understand what I was saying, and she said yes to the $37.99 price. She got upset but she paid the full price for the haircut, shampoo, and blow-dry.

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Address: 98-1005 Moanalua Rd Spc 854, Aiea, Hawaii, United States, 96701-4728

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