Fantastic Sam's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Overall great workers, any problems were addressed right away. We found them to be good to work with and would gladly use them again if needed.

a good company - would use them again and recommend them to friends

Thank you so much for bringing this incident to our attention.
[redacted] did ask Buskirk Plumbing to come out, look at, and give an estimate on, a situation in his home.It was explained to [redacted] a service fee...

of $60 would be charged to come and look at the situation. [redacted] agreed. We added WV sales tax making his bill $63.60.
On the initial phone call [redacted] stated that "pipes came apart in the laundry room." (see attached file)When Buskirk Plumbing's representative arrived at [redacted]'s home he also wanted other water lines ran for another bathroom as well as repairing the lines in the laundry room.
When Buskirk Plumbing gives an estimate on a particular job; parts, labor and tax are figured into the total. Buskirk Plumbing does not itemize bids. This was explained to [redacted] and then he was "encouraged to get other estimates."
Buskirk Plumbing encourages all potential bid customers to get other estimates. If they like the bid that was given, they call and are put on the schedule at that time.
[redacted] was free to accept or reject the estimate. We did tell [redacted] that since he had to pay a service call when we came out,IFhe accepted our bid, the service charge would be deducted from the estimate. [redacted] told us he did not want to take our bid because he thought it was too high.
Buskirk Plumbing provides free estimates in the Parkersburg/Vienna/Belpre area. When a representative travels out of those areas to give an estimate, the Customer is told a $60 fee will be charged and if they like the bid and schedules the work to be done, the service fee will be deducted from the total at that time.
Buskirk Plumbing held to the agreement with [redacted]. A plumber came out, looked at the job, and gave [redacted] an estimate (see attached file) to do the job. [redacted] paid the agreed-upon service fee (plus WV tax). The estimate given was then up to [redacted] to accept or reject.
Buskirk Plumbing holds our servicemen and women in high regards. Mr. Buskirk is a veteran as well. Buskirk Plumbing has done and continues to do work for retired as well as active members of our Armed Forces.
If you have further questions, please call the phone number below or email.
Sincerely,
[redacted]
Buskirk Plumbing LLC(304) 834-3966
[email protected]
https://buskirkplumbing.com/
P.S.: The date on the Estimate file for [redacted] is of no consequence. When [redacted] did not accept the bid, his file was moved to a Sunday date to help keep things organized. In the attached file, you will see that ESTIMATE jobs are put into a Sunday space.

Complaint: [redacted]
I am rejecting this response because:  I brought the car back as per their return policy - I wanted a refund or another car- I told the manager there was a serious problem with it and I believed to be junk- they totally bypassed my request that they honor their 48 hour return policy (fraud advertising) Manager says- "we'll look at it 1st"  I was never spoken to about an exchange- optional choices AT ALL (lie).  The service guy called and told me it was the head blown as I thought.  Then a manager called my daughter and says it is ready to pick up.  I called back and asked did you fix the head.  Mr. [redacted] replied "No it's not the head g. we just flushed the radiator."  I tried to ask more ?'s and he cut me off   
Regards,
[redacted]

Pete Damron Whitehouse Texas. Estes Roofing did a wonderful job restoring our roof after a storm they are both professional and courteous the work ethics cannot be matched. Their quality of work stands out from all the other contractors after the storms. Will definitely would use them again if we ever need another roofer.

Estes Roofing is the best. From the time I called for an estimate until they cleaned up and left was 5 days. That was with them handling everything. They dealt with the insurance company for me. Getting a new roof has never been so easy.

They came to my home via a service call from my home warranty company [redacted]. They did not complete a thorough examination of my air conditioning unit in the 10 minutes that they were here. They came in and refused to do the work on the unit, stating that another technician from a different company should be responsible for the compressor that went out because that company had been out earlier in the week. I stated that the other company was dispatched by the home warranty company also so why would they send someone to do work on the unit if you were unable to because it is a different company. I also asked him to wait a few minutes so that I can call my warranty representative and as I turned around I caught him rolling his eyes at his partner behind my back. I asked him what the problem was and he stated "We have other calls to make and need to leave now." They never completed their assessment, they did not leave business cards nor a work order and refused to do the work on the compressor that they claim the unit needs. They are completely unprofessional so please think hard before giving them a call to help you.

Review: On March 27th, 2015 at 1:00 in the afternoon, I came for an appointment to get a permanent in my hair. This is supposed to be a professional well trained staff. Instead of getting a perm , they burned my hair up. They literally destroyed it, it is so burned it is dry and dead. I went to another Fantastic Sams in Thibodeaux and let them look at it. They explained to me that it was the completely wrong type of perm for colored hair. Now the people that burned my hair up were the same ones that colored it, and the lady in Thibodaux said they scheduled me in way to early to have the perm set. Also the Fantastic Sams in Thibodaux are surprised my hair is not falling out.My hair was so burned they had to cut off 5 inches of my hair, and now I am having to go out in public completely embarrassed. I talked to the owner after calling and texting him several times, never got any response until I informed him if he continued to ignore me I would contact an attorney. He sent me a text saying he would check with the "stylist" and get back to me. He never did and once again ignores me. I sent him before and after pictures also. They have destroyed my hair, it is dead, I cannot color it, and it will simply have to grow back out, about 2 years. And now they ignore me. Desired Settlement: I want my $80.00 back, I want the $35 for the supplies that the Fantastic Sam's in Thibodaux sent me to get to try and get the dead "as she said dead spaghetti feeling out of my hair. They can decide what they think is fair for me to walk around on the streets with this mess on my head. I will await their response before going to a Attorney and I am dead serious on that. I am ruined and completely embarrassed.Thank you for your help.

Review: [redacted] BEWARE! Do not attempt to have any hair services done at this beauty salon. As long as the employees did my hair, the service was not great but O.K. They employees followed the instructions for putting a regular perm into my hair for 6 years. Never did I see another African Amercian in the place. But the owner ? [redacted] did my perm she deliberately mixed 2 kinds of neturalizers. My hair all BROKE OFF! She tried to blame it on medications that I might be taking - not true!She made it clear that she does not want business from African Americans!!!Desired Settlement: I deserve a free perm done by an employee that will follow the directions on the box!!

Business

Response:

From: [redacted]

[mailto:[redacted].com]

Sent: Tuesday, April 30, 2013 3:15 PM

To: [redacted]@sandiego.Revdex.com.org

Subject: [redacted],

On behalf of the

salon owner, I’m submitting the response regarding the complaint by [redacted] I.

[redacted].

[redacted], the

owner of the salon, performed the service on [redacted]’s hair in November of

2012. Four months later [redacted] called [redacted] and complained that her hair was

falling out. Our business practice is for customers to inform us within 7

days of the service if there are any issues. ** that four month time

frame, [redacted] could have had the service performed at another salon several

times. We can’t be responsible for a service that was performed over 4

months ago. Also, it’s offensive that [redacted] would assume that because no

African Americas came into the salon during the 2 hours she was there that we

do not want business from African Americas.

Thanks,

Regional

Director

Fantastic Sams

San Diego

###-###-####

Review: On 6/30/15, I went to the salon for a color treatment to my hair. I was asked to pay for the service prior to completion. I was not happy w/the outcome of the hair color. On 7/2/15, I spoke to [redacted] the owner. She offered to have another stylist "fix" my hair but I was fearful of additional damage to my hair & another upsetting experience. I requested a refund to which [redacted] said it was not part of their policy. I sent [redacted] pictures of the photo used as an example of what I wanted & how my hair ended up. I also sent an email to the corporate office. [redacted] called me back, asked me for my credit card info over the phone to which I declined. [redacted] invited me to the salon for a refund but then told me she didn't know how to perform a refund. I went back to the salon on 7/6/15 to which [redacted] & [redacted] were rude, argumentative, & repeatedly told me they could not help me. [redacted] called [redacted], spoke w/her, then told me to call [redacted] did not respond to my two text messages or four phone calls. [redacted] said [redacted] knows how to perform a refund. [redacted] left a message for [redacted] who called & spoke to me. She argued w/me, spoke over me, & threatened to call security on me. [redacted] hung up on me. [redacted] & [redacted] also closed the store early while I continued to sit in the salon waiting for [redacted] to call me back. I left the store at 7pm, returned home, & sent the corporate office another email, & still have yet to receive a response. I called the credit card company to reverse the charge but it appears Fantastic Sam's has already been paid. I am currently in the process of filing a dispute w/[redacted] over the charge ($120 for the color & $30 for a tip = $150 total). Their lack of customer service, respect, empathy, & professionalism is embarrassing. They are insulting & inept.Desired Settlement: I am requesting a full refund of $150. I was told by [redacted] last night, the dispute claim can take several weeks, up to several months to resolve. I can also provide photographs as well as a copy of my dispute letter to [redacted].

Business

Response:

The customer arrived at the salon on 6/30 towards closing time requesting for a color treatment. It was late but we professionally offer to perform the service. As part of performing any color treatment process, there's a waiting period to let the color cure properly. During this period, the stylist asked Ms. [redacted] if she could submit payment prior to completion five minutes before closing time. She did not have an issue and allowed the charge to her card for the service being performed. The stylist would not have done so if Ms. [redacted] didn’t give authorization. The color treatment was completed according to the guideline set forth for this process.Several days later on 7/2, I spoke to Ms. [redacted] on the phone and communicated our intention to resolve the matter if she can come in to have her hair assess by me or a manager. She was irate over the phone and stated that she doesn't want to come back to the salon and deal with me, my manger [redacted] or any of my staff. I expressed to her professionally that without seeing her hair in person, we cannot resolve the issue. Our attempt is to remedy the problem, as we would [redacted]lly do this for any of our customers. We want to ensure the customer satisfy with the service our salon provides. We have been in business for 7 years at this shopping center with not one case that wasn't resolved to our customer's satisfaction.I have attempted to resolve the issue with Ms. [redacted] on multiple occasions but she refused to accept our offers. She was very vocal and not cooperative over the phone and while in the salon. I offered Ms. [redacted] to schedule a time to meet with me or my manager (stylist) at the salon to have her hair review to resolve the matter. She didn't accept my offer and just show up at the salon unscheduled without anyone with authority to properly address the situation. Ms. [redacted] was argumentative to our stylists and demand for a refund which they cannot perform.We are committed to our customer's satisfaction but certain guidelines need to be follows to resolve complaints. If a customer refuses to conform to our policy, we cannot be expected to meet their request without first examine the issue. We have a professional salon with many satisfied customers over the years. It’s our intention to continue provide good service to customers that choose us for their haircare needs.Regards,[redacted].Fantastic Sams