Fantastik Auto Repair

Initial Business Response /* (1000, 17, 2015/05/27) */
I AM TERRIBLY SORRY FOR SUCH A LATE RESPONSE. IN REGARDS TO THE CUSTOMERS COMPLAINTS WE ARE HAVE SEEN THE CONDITION OF THE AXLE SHE BROUGHT IN AND THOUGH WE FEEL BAD FOR WHAT SHE HAD TO GO THROUGH THE AXLE BROKE AT THE KNUCKLE WHICH IS NOT...

SOMETHING THAT WOULD HAPPEN FROM A SEAL BEING INSTALLED INCORRECTLY. CUSTOMER ACTUALLY STATES WE DID NOT REPLACE SEAL WHICH WE HAVE A RECEIPT FOR FROM DAY OF HER REPAIR, ALSO THERE WOULD HAVE BEEN A LARGE TRANSMISSION FLUID LEAK HAD THE SEAL BEEN INSTALLED INCORRECTLY. I AM WONDERING WHY CUSTOMER WAITED 4 DAYS AFTER THE ACCIDENT TO TAKE IT TO ANOTHER SHOP AND NOT GIVE US A SINGLE CALL IN THOSE 4 DAYS TO GIVE US A CHANCE TO TAKE CARE OF IT AVOID SOMETHING LIKE THIS FROM HAPPENING. ALL THIS BEING SAID WE ARE WILLING TO REIMBURSE CUSTOMER IF POSSIBLE IN PAYMENTS