Fantasy Auto Sales, Inc.

The warranty company does have value. Technical service bulletins are not covered. Anything over 15 days or 500 miles after day of purchase the Implied Warranty expires. We are not responsible for what 1st [redacted] does not cover.

We have lost numerous customers on the [redacted] RDX due to the airbag deployment and accident indicator. Customer in her own words says "it was immediately towed to [redacted] and the front end was totally rebuilt there" and the customer stated the damage on her trade-in was so severe it should have been a total loss but instead [redacted] repaired it. We had no indication our [redacted] was in an accident because it is not on [redacted] nor Autocheck. We've offered to Mrs. H[redacted] $500 in good faith to try and make her happy, our offer remains the same.

[redacted] and [redacted] purchased the 2008 BMW M5. They purchased an extended warranty through 1st [redacted]. Fantasy Auto...

Sales is not responsible for anything after the State Law Warranty expired. The vehicle also passed the emissions test. Any issues with the vehicle should be disputed with the warranty company.

On July 11, 2016 Nancy H[redacted] had come in with her husband looking at our 2010 [redacted] RX350 with 83k miles. Mrs. H[redacted] had drove in with a 2007 [redacted] RDX which she was looking to trade in. After taking the [redacted] for a...

test drive she had heard a noise at idle while the vehicle was in reverse. Our mechanic looked the vehicle over and found a motor mount showing signs of wear. We informed Mrs. H[redacted] we will replace the mount. In the mean time we did an evaluation on her trade and found on the [redacted] that the vehicle was involved in a major collision with airbags deployed and accident indicator. Do to the history on [redacted], the vehicle does have a diminished value. That being said, we gave Mrs. H[redacted] $9300 for her trade, she wanted the difference between our vehicle and hers to be $10500 with all fees which we honored. The [redacted] had a retail value of $21,128, we sold the vehicle to her at $18562. Before coming to an agreement, we had showed her a clean [redacted] for the [redacted] and we also have a clean Autocheck with no accidents. Paperwork was signed and the vehicle was picked up acouple of days later after we replaced the mount. In conclusion we have decided to accommodate Mrs. H[redacted] with a check of $500, even though we didn’t have any wrong doing, which we can mail or she can pick it up in person. Any questions, please call me at ###-###-####, Manager at Fantasy Auto Sales.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

To Whom it may concern,

I have reviewed [redacted]'s response, and I find it to be grossly exaggerated and insulting. Starting with the "calling 5 times that day to see the status of the application because he was tired of taking the bus to work." I have never in my life taken a bus as a form of transportation, nor have I even thought about taking the bus. I had sold my previous vehicle 2 days before I had applied for the credit application and had called twice the day of the application to check the status because I hadn't heard from them at all. When I was there in person, they had not mentioned the key not working, when I had arrived the doors to the vehicle were already open, so when it came to get in the car it was only a matter of sitting down and turning the key. Also, I had mentioned the yellow Oil Level light on the dash to which he told me "no, it's not". I was also never aware of the availability of a 3 year warranty, I was told of the limited warranty of 15 days or 500 miles only. After about 2 days the check engine light came on, my roommate (being a former mechanic in the state of Michigan) and I had taken the vehicle to [redacted] to have the check engine codes ran, the car ran multiple different codes ([redacted] NONE of which were due to a "flashing oil light". When I had taken the car back to them, we had specifically asked for a work order showing what they had done, even if it was an in house cost, just so we know the cars problems had been addressed properly. They had called me before the end of my work day saying everything was taken care of and to come pick up the car. They did not have the work order we had requested, they would only tell us "everything's been fixed." There was no proof anything had even been touched on the car, [redacted] had stated "The codes were cleared and vehicle was test driven and no problems returned." which the codes we cleared using a scanning tool, not cleared because of a solved problem. When a car is scanned and cleared using a scan tool the light does not come back on immediately, it does take some time before it will come back on, therefore the light coming back on shortly after I had received my car back. After another 2 days, the car had overheated on my way into the office and I had to park it in a parking lot on [redacted] and wait for it to cool down, the check engine light had come back on, and the car was now rendered in my opinion unsafe. I had brought the car back to the dealership where a gentlemen there and told me "[redacted] didn't tell you? You gotta bring the car to [redacted]'s" so I drove the car to [redacted] and dropped the car off there and gave the guy a list of the problems I had discovered. [redacted] clearly stated in his response that the only thing he had them do is road test it to make sure the complaints were accurate. Less than 20 miles were put on the car from the time I dropped it off, to the time I picked it up. After this ordeal and still no work performed on the vehicle to actually address this overheating issue, I had gone online and posted a public review describing this incident and giving the dealership a bad review. Within a couple of hours, I had received an angry call from [redacted], who instructed me to take down the review, he said he had done nothing wrong and was upset that I was going to hurt his business. I had told him of my dissatisfaction and he said he would replace the faulty key and the license plate frame. It was only a short time later that the car had once again broken down, once again overheating rendering it completely not drive-able. It was now a few days after the "warranty" had expired and [redacted] refused to repair or replace any faulty parts and he told me that it was most likely because I was a young kid and I was beating on the car and I was left with my roommate driving me to work and a pretty expensive paperweight. This week on 5/28/14 the vehicle was towed from our office in Scottsdale back to [redacted], the shop the car had been to previously. This time the car is was in need of a thermostat, water pump, and cooling fan to solve the overheating issue that was clearly never addressed by [redacted] or his mechanics. The repairs are totaling over $1,000 that I feel that I should not be held responsible for. The car was seen at his dealership multiple times for the same problems, [redacted] multiple times for the same issues, all within about a month period. It is quite interesting that under warranty I am considered a boy who cries wolf, but as soon as the warranty expires these become real issues. I believe that [redacted] and his co-workers clearly did not show their ability to go "above and beyond", they didn't even take care of the initial problems. I will be able to provide proof of the services done by [redacted], including my $1,174.55 bill, and will be able to provide contact information for witnesses of this entire scenario who can attest to all of this.

Thank You

Regards,

When they had the clutch system bled again they did put 200 miles on the car and after telling me it was fixed and me wasting 5hrs of my time. I drove it for less then half a mile and the clutch locked up luckily mark was in the car. then they did take it to Audi but not to make sure it was fixed as they stated but to get it diagnosed. After Audi told them what was wrong they decided to just take the car back instead of fixing it. They refunded me the money but I feel like they have to fix this issue and that they are just going to try and sell it to the next guy still broken and pull the same stuff they pulled with me. If they were going to fix it for the next guy why would they go back on a finalized sale? long story short the refunded me the money I spent so I'm good. I'm just looking out for the next guy so I wanted to set the record straight.

I recently purchased a car here and the people are great! very honest and efficient they made the process smooth and really worked hard to get me a great deal!

I highly recommend them to anyone in the market for a vehicle

This is not acceptable. They sold a product that has no value. The warranty is putting it back on the dealer that they sold us a faulty car. They should not sell products that don't warranty anything. They can take the car back or put us in a new car.

We had received the vehicle. Put a brand new slave cylinder and clutch master cylinder. Customer stated he is still having problems.  We sent the vehicle to a reputable Audi mechanic shop to bleed the system once more. We and the mechanic shop put a total of 200 miles on it,...

no problems. Now we are sending the vehicle to Audi North Scottsdale for a diagnosis to make sure we will have no more issues with the clutch sticking.

Hello,

Mr. [redacted] had purchased the 2001 BMW 330i with 104k miles from us on the 16th of April 2014 for $6950 + fees. Mr. [redacted] had done an online credit application and was very persistent on buying the vehicle, calling 5 times that day to see the status...

of the application because he was tired of taking the bus to work. We where able to get him done and called him to come in. When Mr. [redacted] arrived he had said that he was short with his down payment and if we where willing to give him two weeks to pay us $100 that he was short with, we agreed. We had told Mr. [redacted] that the oil level light was on and the key didn't work, might need to be reprogrammed or just replaced, but did work to start and drive, he agreed and said "fine". We also offered Mr. [redacted] to buy a 3 year warranty but he declined saying it was to expensive for him and he would take his chances. He did leave knowing that he did have the Buyers Guide or state limited warranty for 15 days or 500 miles. After about 3 days Mr. [redacted] called and said the check engine came on, which we said was hard to believe because we passed the Emission test 3 days before he purchased the car. He said the oil light keeps flashing, and the key doesn't work to lock and unlock, which he knew before buying didn't work so we said bring it in and we will address what we can to make you happy. The check engine issue was due to the oil light flashing, which we went ahead and replaced (even though the agreement was not to) and we also did a complimentary oil change with all approved Mobil 5w- 30 full synthetic oil but didn't write a work order because it was an in house cost, and no bill given to customer. The codes where cleared and vehicle was test driven and no problems returned. After 2 days Mr. [redacted] called and said he had car issues and we told him that our mechanics father passed away and we weren't able to take the car in but we still sent him to a 3 party shop that we send our work to if we are backed up, and said we would do it for him at no cost, just mention our name and let him call us. The shop looked at all of Mr. [redacted] issues and let us know that they are not part of the Buyers Guide warranty or the state limited warranty for 15 days 500 miles. The only thing I had them do is a road test to make sure the complaints where accurate, which they drove like 20 miles and didn't find any issues of "overheating" and an AC issue which they said was related to maybe just a little recharge was needed, which I authorized to perform, at no charge to customer. I also told Mr. [redacted] that if he wasn't satisfied with the car to bring it in because we had so many emails and calls on after the sale, we would refund the car 100%. He declined and said "no, this is the car I always wanted and you where the only dealer in town to have it (manual transmission)." After 3 days we saw a bad review written about us from Mr. [redacted] and we called him up and asked how come? He replied well if you buy me a new key I will take it off and write a good review plus if you eliminate the $100 and buy me a plate frame I will take it off, so we felt as if we where held hostage so we agreed to all of Mr. [redacted] requests and bought a new key for $165, $40 plate frame , and also eliminated his debt of $100 to us, not including the fact that we spent over $500 previous to all his requests. We believe we went well above and beyond to make a customer happy and it was probably our fault for being so nice to Mr. [redacted] and that he thought he can use the internet to make our company look bad. We apologize for any inconveniences this might have aroused but we did our best to resolve all issues with Mr. [redacted]. Any questions please call me, [redacted], manager at [redacted].

?

I had the best service with Mark!! Great guy! Got a great deal on my z06 corvette!! Great family to deal with!!

In the first place, the sales person said the noise that disturbed me while driving the car was a motor mount problem before the mechanic subsequently looked at it, meaning they knew there was a problem before I detected it.  My [redacted] was undervalued because it is an all wheel drive luxury vehicle with the same miles as the [redacted].  The accident was not serious.  No one was hurt.  Because of the superior quality of the [redacted], it was designed to crumple after impact to save the cockpit.  It was immediately towed to [redacted] and the front end was totally rebuilt there.  The cost was such it could have written off.  The [redacted], on the other hand, was in such a bad accident, not reported to [redacted], that an inspection by a [redacted] mechanic after purchase caused him to point out the terrible repair job, how parts didn't fit together properly and paint on the two sides didn't match.  We would not have seen this but the mechanic at Fantasy must have seen it.  In addition, the [redacted] mechanic pointed out that the rear shocks leaked.  Also..and we should have seen it...there is a large hole in the sidewall of the right front [redacted] tire and that tire must be replaced at a cost of $275.00.  We were also told by Fantasy that the spare was a full size tire which we could have used as a replacement on the damaged right front, but a tire shop reported that it was not.  We have also learned that the rear tires, which do not match the front, are almost worn out.  Because they do not match, [redacted] said we couldn't rotate them in any case.  To be honest, we should have been more knowledgeable about checking the tires but since my husband and I are both 80 years old we have to rely on and trust others.

A comfortable solution was reached for Mr. [redacted] with the Fantasy Auto Sales paying $450 directly to him. Both parties are satisfied with the outcome.

Thanks

Recently I had a vehicle that I wanted to trade in for a different type of vehicle. The vehicle I traded in was a Lexus GS350. Each dealer that I went to offered me vehicles that I was not interested in. Until I went to Fantasy Auto. The customer service was over the top! Not only did I like every vehicle I sat in they allowed me to test drive vehicles that they knew I wouldn't ever purchase. They actually thought about ME! I know this may seem like something ordinary but to someone like me custmer service is KEY. Once I made my selection and we went to discuss the payments we were able to come to a great agreement. The only issue pending was the tires which looked worn. Not only did [redacted] purchase my Lexus vehicle and get me in a vehicle that I love and keep my payments low he purchased 4 new tires and had them installed....wait for it.... when I was ready to have them installed. Unreal. My experience with Fantasy Auto was AMAZAING. I didn't just make a transaction I made a friend. Thanks guys.

My old car finally gave up on me, I needed a car fast. I checked out Fantasy Auto online, they have a nice inventory. I found the car I wanted, applied for credit pre approval online. Next day I hear from [redacted] (finance manager) and he tells me to just show up with my down payment. Fast!!! I show up the car is right out front clean and ready, I thought that was awesome! It took 30 minutes and I was on the road! It would be really hard to find a better team! If you want a nice ride, give [redacted] a call. I am thoroughly impressed, I know you will love the car buying experience with Fantasy Auto!

I bought Honda Accord Coupe a month ago from Fantasy Auto Sales and would like to share my positive experience. Here is what you can expect from Fantasy Auto Sales:
1) Quick response to the inquiry.
2) Friendly, honest and no-pressure atmosphere.
3) Cars are reasonably priced, carefully selected, inspected, serviced.
4) Flexible options for buying and financing.
5) Great customer service. You can test drive the car independently, they can pick you up at home
6) They can fix some issues with car you might notice before buying, they will give you decent warranty, they will help with reasonably priced service/maintenance.
7) Quick and hassle-free paperwork.

Review: I just recently bought a 2001 BMW 330i from Fantasy Auto one month ago. I have had to take the car in twice already do to problems that the used car dealership had covered up. I was sold a vehicle that is in need of work that the dealership did not present to me before buying the vehicle. The check engine light has come on twice since I have owned it. The dealership was unable to give me a work order of the repair(s) that they performed upon request. One of the repairs they performed was an oil change in which they were unable to give me a work order or receipt of the oil they have put in the vehicle. A verbal confirmation shows that they have put the wrong oil in the vehicle. This was the first time taking it back to the dealership. The second time I had taken it in they finally sent my car over to an actual repair facility (who knows if their on-site mechanic is actually state certified). The repair shop is called [redacted], where they had performed a diagnostics check to only find out the freon in the A/C lines was low. My car has an idle surge, hesitation on acceleration, the car is overheating on a daily basis and no A/C while idling. They were unable to fix any of these known problems that occurred under the warranty. They give the car back to me saying the only thing they could find wrong with the car was the power steering lines were leaking (which I was wrongfully led on there being absolutely no problems). My power steering lines need to be replaced, the car still has an idle surge, no A/C at idle, the car is still overheating on a daily basis and the car still has hesitation on acceleration. I have asked the dealership to repair all of this UNDER THE WARRANTY and they came back to me saying there was nothing wrong with the vehicle. The vehicle needs to be taken into a BMW dealership to get diagnosed CORRECTLY. Fantasy Auto's repair shop does not understand repairs that need to be made to European vehicles.Desired Settlement: Following repairs that will be performed by a certified Technician at a BMW dealership

1.) Repairs made to the A/C System (So the A/C will function Properly)

2.) Replacement of the power steering lines

3.) Repairs to the Cooling System (So the car will not overheat)

4.) Fixing the idle surge and hesitation of the motor (So the car does not stall out while driving causing a loss in power and possible accidents to me or others)

Business

Response:

Hello,

Mr. [redacted] had purchased the 2001 BMW 330i with 104k miles from us on the 16th of April 2014 for $6950 + fees. Mr. [redacted] had done an online credit application and was very persistent on buying the vehicle, calling 5 times that day to see the status of the application because he was tired of taking the bus to work. We where able to get him done and called him to come in. When Mr. [redacted] arrived he had said that he was short with his down payment and if we where willing to give him two weeks to pay us $100 that he was short with, we agreed. We had told Mr. [redacted] that the oil level light was on and the key didn't work, might need to be reprogrammed or just replaced, but did work to start and drive, he agreed and said "fine". We also offered Mr. [redacted] to buy a 3 year warranty but he declined saying it was to expensive for him and he would take his chances. He did leave knowing that he did have the Buyers Guide or state limited warranty for 15 days or 500 miles. After about 3 days Mr. [redacted] called and said the check engine came on, which we said was hard to believe because we passed the Emission test 3 days before he purchased the car. He said the oil light keeps flashing, and the key doesn't work to lock and unlock, which he knew before buying didn't work so we said bring it in and we will address what we can to make you happy. The check engine issue was due to the oil light flashing, which we went ahead and replaced (even though the agreement was not to) and we also did a complimentary oil change with all approved Mobil 5w- 30 full synthetic oil but didn't write a work order because it was an in house cost, and no bill given to customer. The codes where cleared and vehicle was test driven and no problems returned. After 2 days Mr. [redacted] called and said he had car issues and we told him that our mechanics father passed away and we weren't able to take the car in but we still sent him to a 3 party shop that we send our work to if we are backed up, and said we would do it for him at no cost, just mention our name and let him call us. The shop looked at all of Mr. [redacted] issues and let us know that they are not part of the Buyers Guide warranty or the state limited warranty for 15 days 500 miles. The only thing I had them do is a road test to make sure the complaints where accurate, which they drove like 20 miles and didn't find any issues of "overheating" and an AC issue which they said was related to maybe just a little recharge was needed, which I authorized to perform, at no charge to customer. I also told Mr. [redacted] that if he wasn't satisfied with the car to bring it in because we had so many emails and calls on after the sale, we would refund the car 100%. He declined and said "no, this is the car I always wanted and you where the only dealer in town to have it (manual transmission)." After 3 days we saw a bad review written about us from Mr. [redacted] and we called him up and asked how come? He replied well if you buy me a new key I will take it off and write a good review plus if you eliminate the $100 and buy me a plate frame I will take it off, so we felt as if we where held hostage so we agreed to all of Mr. [redacted] requests and bought a new key for $165, $40 plate frame , and also eliminated his debt of $100 to us, not including the fact that we spent over $500 previous to all his requests. We believe we went well above and beyond to make a customer happy and it was probably our fault for being so nice to Mr. [redacted] and that he thought he can use the internet to make our company look bad. We apologize for any inconveniences this might have aroused but we did our best to resolve all issues with Mr. [redacted]. Any questions please call me, [redacted], manager at [redacted].

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To Whom it may concern,

I have reviewed [redacted]'s response, and I find it to be grossly exaggerated and insulting. Starting with the "calling 5 times that day to see the status of the application because he was tired of taking the bus to work." I have never in my life taken a bus as a form of transportation, nor have I even thought about taking the bus. I had sold my previous vehicle 2 days before I had applied for the credit application and had called twice the day of the application to check the status because I hadn't heard from them at all. When I was there in person, they had not mentioned the key not working, when I had arrived the doors to the vehicle were already open, so when it came to get in the car it was only a matter of sitting down and turning the key. Also, I had mentioned the yellow Oil Level light on the dash to which he told me "no, it's not". I was also never aware of the availability of a 3 year warranty, I was told of the limited warranty of 15 days or 500 miles only. After about 2 days the check engine light came on, my roommate (being a former mechanic in the state of Michigan) and I had taken the vehicle to [redacted] to have the check engine codes ran, the car ran multiple different codes ([redacted] NONE of which were due to a "flashing oil light". When I had taken the car back to them, we had specifically asked for a work order showing what they had done, even if it was an in house cost, just so we know the cars problems had been addressed properly. They had called me before the end of my work day saying everything was taken care of and to come pick up the car. They did not have the work order we had requested, they would only tell us "everything's been fixed." There was no proof anything had even been touched on the car, [redacted] had stated "The codes were cleared and vehicle was test driven and no problems returned." which the codes we cleared using a scanning tool, not cleared because of a solved problem. When a car is scanned and cleared using a scan tool the light does not come back on immediately, it does take some time before it will come back on, therefore the light coming back on shortly after I had received my car back. After another 2 days, the car had overheated on my way into the office and I had to park it in a parking lot on [redacted] and wait for it to cool down, the check engine light had come back on, and the car was now rendered in my opinion unsafe. I had brought the car back to the dealership where a gentlemen there and told me "[redacted] didn't tell you? You gotta bring the car to [redacted]'s" so I drove the car to [redacted] and dropped the car off there and gave the guy a list of the problems I had discovered. [redacted] clearly stated in his response that the only thing he had them do is road test it to make sure the complaints were accurate. Less than 20 miles were put on the car from the time I dropped it off, to the time I picked it up. After this ordeal and still no work performed on the vehicle to actually address this overheating issue, I had gone online and posted a public review describing this incident and giving the dealership a bad review. Within a couple of hours, I had received an angry call from [redacted], who instructed me to take down the review, he said he had done nothing wrong and was upset that I was going to hurt his business. I had told him of my dissatisfaction and he said he would replace the faulty key and the license plate frame. It was only a short time later that the car had once again broken down, once again overheating rendering it completely not drive-able. It was now a few days after the "warranty" had expired and [redacted] refused to repair or replace any faulty parts and he told me that it was most likely because I was a young kid and I was beating on the car and I was left with my roommate driving me to work and a pretty expensive paperweight. This week on 5/28/14 the vehicle was towed from our office in Scottsdale back to [redacted], the shop the car had been to previously. This time the car is was in need of a thermostat, water pump, and cooling fan to solve the overheating issue that was clearly never addressed by [redacted] or his mechanics. The repairs are totaling over $1,000 that I feel that I should not be held responsible for. The car was seen at his dealership multiple times for the same problems, [redacted] multiple times for the same issues, all within about a month period. It is quite interesting that under warranty I am considered a boy who cries wolf, but as soon as the warranty expires these become real issues. I believe that [redacted] and his co-workers clearly did not show their ability to go "above and beyond", they didn't even take care of the initial problems. I will be able to provide proof of the services done by [redacted], including my $1,174.55 bill, and will be able to provide contact information for witnesses of this entire scenario who can attest to all of this.

Thank You

Regards,

Business

Response:

A comfortable solution was reached for Mr. [redacted] with the Fantasy Auto Sales paying $450 directly to him. Both parties are satisfied with the outcome.

Thanks

I purchased a 645ci BMW from Fantasy Auto. I flew in they sent [redacted] to pick me up. I went to the dealer ship and then I met [redacted] and [redacted] which I had spoken to over the phone, finally I was putting a face with a name.I went a test drove the car and all ways fine.Then we finished up the paper work and I was on my way. I had them recheck the car and the they filled it up with gas and I got in and drove the car all the way back to New Orleans (1564 miles). The car drove like it was BRAND NEW!!!!. I will do business with them again.

I purchased a Mercedes R500 from [redacted] and his team at Fantasy Auto. I loved the service! They are a class act. When I met [redacted], I knew he was a great guy. He erased all thoughts of schlocky used car salespeople out of my head because he definitely was not one. He made the buying experience easy and accommodated my needs 100%. He even helped to deliver the car to my house which was far away when I told him I needed help getting the car home the same day.
I am a customer for life! And I will spread the word to my friends and connections so they shop here too. Thank you very much [redacted] and family at Fantasy Auto.
-[redacted]
02/12/14

Extremely helpful and courteous staff. They picked us up at the airport in order to expedite the sale. We were not completely satisfied with the car that we had picked online, through no fault of theirs, but they allowed us to basically trade that car for another on the lot. They worked with us to ensure our total satisfaction.

I would definitely recommend this business to others looking for used luxury cars.