Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The issue was not present before their work so I find their excuse of an unfortunate coincidence to be very convenient for them and a way for them to not stand behind their workThe window that does not have any water entering the house I feel they can't chalk up to an "unfortunate coincidence" as I don't believe the craftsman that responded found a way for water to enter the houseIf it was a year or two down the road I can understand that something else could've come up and caused the issue but less than months I don't buyI guess I would just appreciate if they stood behind their work more instead of just trying to come up with ANY excuse not to honor their warrantyI honestly was planning to use them for multiple more projects as the original representative that came out was very friendly and more than willing to give me quotes on more projects but I just can't trust for them to do another project and then another unfortunate coincidence occurs Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The company states that they were approved to charge me the fee $and that was only given when the work was completedI did authorize the purchase of a $motion detectorAfter two responses to the complaint, motion detector was not working properlyThe manager refused to send the engineer back to readjust itI have had no contact with them since the filing of my complaintI feel that they should send the engineer back to readjust the motion detectorThey feel that I should purchase another motion detector, and they will send the engineer back to install itI feel that is grossly unfair, I purchased the first one, the one that was purchased by the engineer and I don't feel I should purchase a second one
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The company states that they were approved to charge me the fee $and that was only given when the work was completedI did authorize the purchase of a $motion detectorAfter two responses to the complaint, motion detector was not working properlyThe manager refused to send the engineer back to readjust itI have had no contact with them since the filing of my complaintI feel that they should send the engineer back to readjust the motion detectorThey feel that I should purchase another motion detector, and they will send the engineer back to install itI feel that is grossly unfair, I purchased the first one, the one that was purchased by the engineer and I don't feel I should purchase a second one
On December 10th, our Service Advisor went out to meet with Mr*** *** The customer had a couple of lights that were not working correctly and was not sure why The outdoor light was not working and the customer was not sure if it was the bulb
or the sensor and the
Kitchen light had bulb that was broke off in it and also needed to be check for a wiring short because the bulbs kept burning out quickly A diagnostic needed to be completed to determine why these lights were not working correctly
A contract was signed by the customer for us to come out and complete the diagnostic, and he paid a deposit on the hour diagnostic fee.
We sent out a Craftsman on December 13th, to complete the diagnostic After the diagnostic was completed it was found that there was not any problem with the kitchen light, the wiring was intact The light fixture for the outdoor light, did however,
need to be replaced It was no longer working The Craftsman gave him a price to remove and replace that light fixture The customer agreed to the price and signed off on the Change order form The customer requested that a motion sensor light be installed,
so the Craftsman purchased a Motion Wall Lantern (which was included in our price) and proceeded to remove the old fixture and install the new one The customer was please with the work done and signed off on the work that he had inspected the work and found
it satisfactory, and he paid for the job
The customer then called us back and stated that the Motion detector was not working like he thought it would That it would come on when something went across his yard, or a car drove by, but not when he stepped up on his porch We sent the Craftsman
out to adjust the sensitivity on the motion detector The customer then called back again and stated that the motion detector was still not working We once again sent the Craftsman out to adjust the sensitivity The customer was still not happy Our Production
Manager spoke with the customer After their conversation it was concluded that the customer wanted a different type of light than what was originally discussed with the Craftsman Our Production Manager told the customer that if he went and purchased the
exact light that he wanted, that we would go and replace it free of charge.
Revdex.com: I purchased it from an individual yes and it ran and drove then just died in the driveway and would not restart when I hooked it up to the scanner and it was throwing a code for the throttle body so instead of figuring it out myself I took it to the dealership ....I have not ran out of money to fix it but it was misdiagnosed several times and parts fixed that had nothing to do with the original complaint at all I brought this up to Scott b*** and he has agreed to help me and personally see over the vehicles repair which he has been very helpful with so far ....I'm still waiting to see what kind of outcome there will be but after calling today it has yet to be fixed Again the general manager has been very helpful in this process so far after several complaints to the service manager and him I took it to the general manager but to be quite honest I took it to the dealership to get an exact diagnosis so that I myself didn't havet oto throw parts into it till it was fixed I have faith that Scott b*** is going to get down to the source of the issue and get it fixed .I just believe that it was mishandled from the start....hoping for a good resolution soon as I have kids and I'm depending on it and driving a borrowed vehicle from a friend until the magnum is fixed
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
On December 10th, our Service Advisor went out to meet with Mr*** *** The customer had a couple of lights that were not working correctly and was not sure why The outdoor light was not working and the customer was not sure if it was the bulb
or the sensor and the
Kitchen light had bulb that was broke off in it and also needed to be check for a wiring short because the bulbs kept burning out quickly A diagnostic needed to be completed to determine why these lights were not working correctly
A contract was signed by the customer for us to come out and complete the diagnostic, and he paid a deposit on the hour diagnostic fee.
We sent out a Craftsman on December 13th, to complete the diagnostic After the diagnostic was completed it was found that there was not any problem with the kitchen light, the wiring was intact The light fixture for the outdoor light, did however,
need to be replaced It was no longer working The Craftsman gave him a price to remove and replace that light fixture The customer agreed to the price and signed off on the Change order form The customer requested that a motion sensor light be installed,
so the Craftsman purchased a Motion Wall Lantern (which was included in our price) and proceeded to remove the old fixture and install the new one The customer was please with the work done and signed off on the work that he had inspected the work and found
it satisfactory, and he paid for the job
The customer then called us back and stated that the Motion detector was not working like he thought it would That it would come on when something went across his yard, or a car drove by, but not when he stepped up on his porch We sent the Craftsman
out to adjust the sensitivity on the motion detector The customer then called back again and stated that the motion detector was still not working We once again sent the Craftsman out to adjust the sensitivity The customer was still not happy Our Production
Manager spoke with the customer After their conversation it was concluded that the customer wanted a different type of light than what was originally discussed with the Craftsman Our Production Manager told the customer that if he went and purchased the
exact light that he wanted, that we would go and replace it free of charge
***, *** *** brought this vehicle in to Twin City Dodge because he had purchased it from an individual recently and it did not run. He has not been to our dealership before this visitThe problem is he ran out of money to try to get it fixed and I have since tried to help him get
it fixed. I have spent $myself on his vehicle trying to help him. I currently have the car in the shop for two more parts that came in today that the dealership has agreed to pay for. I am not sure why he did not report these things to the Revdex.com. Please let me know if you have any other questions. Scott B***General ManagerTwin City Dodge
Roman">We do apologize that Mr*** is unhappy with
our warranty policy, as we do strive to make sure that all of our customers are
satisfied with their project. Unfortunately,
the problem that Mr*** is having is not the result of the work that we
completed. At the time the estimate was
completed the Service Advisor did an inspection on both the interior and exterior
of the home to see if he could locate anywhere that water might be coming
in. At that time there were no areas found. The craftsman that was sent out also did an
inspection for water damage once he had the wall open on the interior, none was
found. The Production Manager who was
sent out to evaluate the warranty did find a hole in the caulking of the
window, this hole was not originally there when we did our estimate. The work that was completed at the customer’s
home was to the wall around the window on the interior. This work would not have caused damage to the
caulking on the window. Again we do sympathize
with Mr***, as we know that it can be very frustrating to have one problem fixed
and then have something else happen. Had
the issue been with the work that we had completed then we would honor the
warranty, however we have found that the issue was not caused by the work the
company completed at his home and therefore does not fall under our warranty
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** The company states that they were approved to charge me the fee $and that was only given when the work was completedI did authorize the purchase of a $motion detectorAfter two responses to the complaint, motion detector was not working properlyThe manager refused to send the engineer back to readjust itI have had no contact with them since the filing of my complaintI feel that they should send the engineer back to readjust the motion detectorThey feel that I should purchase another motion detector, and they will send the engineer back to install itI feel that is grossly unfair, I purchased the first one, the one that was purchased by the engineer and I don't feel I should purchase a second one
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The issue was not present before their work so I find their excuse of an unfortunate coincidence to be very convenient for them and a way for them to not stand behind their work. The window that does not have any water entering the house I feel they can't chalk up to an "unfortunate coincidence" as I don't believe the craftsman that responded found a way for water to enter the house. If it was a year or two down the road I can understand that something else could've come up and caused the issue but less than 3 months I don't buy. I guess I would just appreciate if they stood behind their work more instead of just trying to come up with ANY excuse not to honor their warranty. I honestly was planning to use them for multiple more projects as the original representative that came out was very friendly and more than willing to give me quotes on more projects but I just can't trust for them to do another project and then another unfortunate coincidence occurs.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] the price has been on window for over a month he knew about it it was still on window after I told him about itr for about 2 more weeks I do not accept ur response to my e-mail if u didnt want to sell it for price that was listed u should have changed it when u knew about it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The company states that they were approved to charge me the fee $411 and that was only given when the work was completed. I did authorize the purchase of a $48 motion detector. After two responses to the complaint, motion detector was not working properly. The manager refused to send the engineer back to readjust it. I have had no contact with them since the filing of my complaint. I feel that they should send the engineer back to readjust the motion detector. They feel that I should purchase another motion detector, and they will send the engineer back to install it. I feel that is grossly unfair, I purchased the first one, the one that was purchased by the engineer and I don't feel I should purchase a second one.
Thank you for bringing this to our attention. This vehicle was priced on the windshield with a price of $15,950. Apparently the "0" had blown off during a prior test drive. Obviously we are not selling a 2014 for $1,595. We tried to explain this to the gentleman but he was...
insistent that he buy it for the price on the windshield. There is nothing we can do to resolve this with him. As you know these things happen sometimes and we are not bound to sell it in the event of a error of this magnitude. Please contact me if you have any further questions. Thank you. Michael D[redacted]General managerTwin City Dodge, INC.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The issue was not present before their work so I find their excuse of an unfortunate coincidence to be very convenient for them and a way for them to not stand behind their workThe window that does not have any water entering the house I feel they can't chalk up to an "unfortunate coincidence" as I don't believe the craftsman that responded found a way for water to enter the houseIf it was a year or two down the road I can understand that something else could've come up and caused the issue but less than months I don't buyI guess I would just appreciate if they stood behind their work more instead of just trying to come up with ANY excuse not to honor their warrantyI honestly was planning to use them for multiple more projects as the original representative that came out was very friendly and more than willing to give me quotes on more projects but I just can't trust for them to do another project and then another unfortunate coincidence occurs Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The company states that they were approved to charge me the fee $and that was only given when the work was completedI did authorize the purchase of a $motion detectorAfter two responses to the complaint, motion detector was not working properlyThe manager refused to send the engineer back to readjust itI have had no contact with them since the filing of my complaintI feel that they should send the engineer back to readjust the motion detectorThey feel that I should purchase another motion detector, and they will send the engineer back to install itI feel that is grossly unfair, I purchased the first one, the one that was purchased by the engineer and I don't feel I should purchase a second one
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The company states that they were approved to charge me the fee $and that was only given when the work was completedI did authorize the purchase of a $motion detectorAfter two responses to the complaint, motion detector was not working properlyThe manager refused to send the engineer back to readjust itI have had no contact with them since the filing of my complaintI feel that they should send the engineer back to readjust the motion detectorThey feel that I should purchase another motion detector, and they will send the engineer back to install itI feel that is grossly unfair, I purchased the first one, the one that was purchased by the engineer and I don't feel I should purchase a second one
On December 10th, our Service Advisor went out to meet with Mr*** *** The customer had a couple of lights that were not working correctly and was not sure why The outdoor light was not working and the customer was not sure if it was the bulb
or the sensor and the
Kitchen light had bulb that was broke off in it and also needed to be check for a wiring short because the bulbs kept burning out quickly A diagnostic needed to be completed to determine why these lights were not working correctly
A contract was signed by the customer for us to come out and complete the diagnostic, and he paid a deposit on the hour diagnostic fee.
We sent out a Craftsman on December 13th, to complete the diagnostic After the diagnostic was completed it was found that there was not any problem with the kitchen light, the wiring was intact The light fixture for the outdoor light, did however,
need to be replaced It was no longer working The Craftsman gave him a price to remove and replace that light fixture The customer agreed to the price and signed off on the Change order form The customer requested that a motion sensor light be installed,
so the Craftsman purchased a Motion Wall Lantern (which was included in our price) and proceeded to remove the old fixture and install the new one The customer was please with the work done and signed off on the work that he had inspected the work and found
it satisfactory, and he paid for the job
The customer then called us back and stated that the Motion detector was not working like he thought it would That it would come on when something went across his yard, or a car drove by, but not when he stepped up on his porch We sent the Craftsman
out to adjust the sensitivity on the motion detector The customer then called back again and stated that the motion detector was still not working We once again sent the Craftsman out to adjust the sensitivity The customer was still not happy Our Production
Manager spoke with the customer After their conversation it was concluded that the customer wanted a different type of light than what was originally discussed with the Craftsman Our Production Manager told the customer that if he went and purchased the
exact light that he wanted, that we would go and replace it free of charge.
Revdex.com: I purchased it from an individual yes and it ran and drove then just died in the driveway and would not restart when I hooked it up to the scanner and it was throwing a code for the throttle body so instead of figuring it out myself I took it to the dealership ....I have not ran out of money to fix it but it was misdiagnosed several times and parts fixed that had nothing to do with the original complaint at all I brought this up to Scott b*** and he has agreed to help me and personally see over the vehicles repair which he has been very helpful with so far ....I'm still waiting to see what kind of outcome there will be but after calling today it has yet to be fixed Again the general manager has been very helpful in this process so far after several complaints to the service manager and him I took it to the general manager but to be quite honest I took it to the dealership to get an exact diagnosis so that I myself didn't havet oto throw parts into it till it was fixed I have faith that Scott b*** is going to get down to the source of the issue and get it fixed .I just believe that it was mishandled from the start....hoping for a good resolution soon as I have kids and I'm depending on it and driving a borrowed vehicle from a friend until the magnum is fixed
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
On December 10th, our Service Advisor went out to meet with Mr*** *** The customer had a couple of lights that were not working correctly and was not sure why The outdoor light was not working and the customer was not sure if it was the bulb
or the sensor and the
Kitchen light had bulb that was broke off in it and also needed to be check for a wiring short because the bulbs kept burning out quickly A diagnostic needed to be completed to determine why these lights were not working correctly
A contract was signed by the customer for us to come out and complete the diagnostic, and he paid a deposit on the hour diagnostic fee.
We sent out a Craftsman on December 13th, to complete the diagnostic After the diagnostic was completed it was found that there was not any problem with the kitchen light, the wiring was intact The light fixture for the outdoor light, did however,
need to be replaced It was no longer working The Craftsman gave him a price to remove and replace that light fixture The customer agreed to the price and signed off on the Change order form The customer requested that a motion sensor light be installed,
so the Craftsman purchased a Motion Wall Lantern (which was included in our price) and proceeded to remove the old fixture and install the new one The customer was please with the work done and signed off on the work that he had inspected the work and found
it satisfactory, and he paid for the job
The customer then called us back and stated that the Motion detector was not working like he thought it would That it would come on when something went across his yard, or a car drove by, but not when he stepped up on his porch We sent the Craftsman
out to adjust the sensitivity on the motion detector The customer then called back again and stated that the motion detector was still not working We once again sent the Craftsman out to adjust the sensitivity The customer was still not happy Our Production
Manager spoke with the customer After their conversation it was concluded that the customer wanted a different type of light than what was originally discussed with the Craftsman Our Production Manager told the customer that if he went and purchased the
exact light that he wanted, that we would go and replace it free of charge
***, *** *** brought this vehicle in to Twin City Dodge because he had purchased it from an individual recently and it did not run. He has not been to our dealership before this visitThe problem is he ran out of money to try to get it fixed and I have since tried to help him get
it fixed. I have spent $myself on his vehicle trying to help him. I currently have the car in the shop for two more parts that came in today that the dealership has agreed to pay for. I am not sure why he did not report these things to the Revdex.com. Please let me know if you have any other questions. Scott B***General ManagerTwin City Dodge
Roman">We do apologize that Mr*** is unhappy with
our warranty policy, as we do strive to make sure that all of our customers are
satisfied with their project. Unfortunately,
the problem that Mr*** is having is not the result of the work that we
completed. At the time the estimate was
completed the Service Advisor did an inspection on both the interior and exterior
of the home to see if he could locate anywhere that water might be coming
in. At that time there were no areas found. The craftsman that was sent out also did an
inspection for water damage once he had the wall open on the interior, none was
found. The Production Manager who was
sent out to evaluate the warranty did find a hole in the caulking of the
window, this hole was not originally there when we did our estimate. The work that was completed at the customer’s
home was to the wall around the window on the interior. This work would not have caused damage to the
caulking on the window. Again we do sympathize
with Mr***, as we know that it can be very frustrating to have one problem fixed
and then have something else happen. Had
the issue been with the work that we had completed then we would honor the
warranty, however we have found that the issue was not caused by the work the
company completed at his home and therefore does not fall under our warranty
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** The company states that they were approved to charge me the fee $and that was only given when the work was completedI did authorize the purchase of a $motion detectorAfter two responses to the complaint, motion detector was not working properlyThe manager refused to send the engineer back to readjust itI have had no contact with them since the filing of my complaintI feel that they should send the engineer back to readjust the motion detectorThey feel that I should purchase another motion detector, and they will send the engineer back to install itI feel that is grossly unfair, I purchased the first one, the one that was purchased by the engineer and I don't feel I should purchase a second one
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The issue was not present before their work so I find their excuse of an unfortunate coincidence to be very convenient for them and a way for them to not stand behind their work. The window that does not have any water entering the house I feel they can't chalk up to an "unfortunate coincidence" as I don't believe the craftsman that responded found a way for water to enter the house. If it was a year or two down the road I can understand that something else could've come up and caused the issue but less than 3 months I don't buy. I guess I would just appreciate if they stood behind their work more instead of just trying to come up with ANY excuse not to honor their warranty. I honestly was planning to use them for multiple more projects as the original representative that came out was very friendly and more than willing to give me quotes on more projects but I just can't trust for them to do another project and then another unfortunate coincidence occurs.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] the price has been on window for over a month he knew about it it was still on window after I told him about itr for about 2 more weeks I do not accept ur response to my e-mail if u didnt want to sell it for price that was listed u should have changed it when u knew about it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The company states that they were approved to charge me the fee $411 and that was only given when the work was completed. I did authorize the purchase of a $48 motion detector. After two responses to the complaint, motion detector was not working properly. The manager refused to send the engineer back to readjust it. I have had no contact with them since the filing of my complaint. I feel that they should send the engineer back to readjust the motion detector. They feel that I should purchase another motion detector, and they will send the engineer back to install it. I feel that is grossly unfair, I purchased the first one, the one that was purchased by the engineer and I don't feel I should purchase a second one.
Thank you for bringing this to our attention. This vehicle was priced on the windshield with a price of $15,950. Apparently the "0" had blown off during a prior test drive. Obviously we are not selling a 2014 for $1,595. We tried to explain this to the gentleman but he was...
insistent that he buy it for the price on the windshield. There is nothing we can do to resolve this with him. As you know these things happen sometimes and we are not bound to sell it in the event of a error of this magnitude. Please contact me if you have any further questions. Thank you. Michael D[redacted]General managerTwin City Dodge, INC.