Fantasy Nails and Spa

To Whom It May Concern:Mrs [redacted] got her service done on November 30, We guarantee ourservices will last for daysFrom the time she got her service and when she wantedto come in December 10, It has been more daysThe service we providedher only cost dollars Mrs [redacted] has filed a report to get her credit refund backon the card for her serviceWe cannot refund the moneyWe have attached thereceipts of her transaction.Tom is a highly respected manicurist at that locationTom's busiest timesare on the weekend and eveningsHe is usually booked with appointmentsMrs[redacted] calls a few hours ahead and asks him to redo her nailsHe has an obligationto do appointments first [redacted] makes her appointment before the store closesmost of the time and Tom has to work after close hours doing service for her.Fantasy Nails

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The manicurist denied all requests to
Redo my nails and suggested that I find another establishmentTo date Tom is Unavailable schedule an appointmentI've always been flexible with scheduling but no one will assist me Please advise if they owner will mandate that my services be redone Thanks in advance.
Regards,
*** ***

To whom it may concern,*** *** received her service on NovShe came back on to redo her service on December 12, We have explained that our services are guarantee for one weekShe came back after a weekIf she wants the service, then she must pay for full price for itFantasy Nails

To Whom It May Concern:Mrs. [redacted] got her service done on November 30, 2014. We guarantee ourservices will last for 7 days. From the time she got her service and when she wantedto come in December 10, 2014. It has been more 7 days. The service we providedher only cost 40 dollars....

Mrs. [redacted] has filed a report to get her credit refund backon the card for her service. We cannot refund the money. We have attached thereceipts of her transaction.Tom is a highly respected manicurist at that location. Tom's busiest timesare on the weekend and evenings. He is usually booked with appointments. Mrs.[redacted] calls a few hours ahead and asks him to redo her nails. He has an obligationto do appointments first. [redacted] makes her appointment before the store closesmost of the time and Tom has to work after close hours doing service for her.Fantasy Nails