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Fantasy Sound Event Services

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Fantasy Sound Event Services Reviews (3)

Initial Business Response / [redacted] (1000, 5, 2015/05/25) */ HelloI'm [redacted] , the salesperson who sold the bracelet to [redacted] When he initially came into the store, he was quite excited to see our selection of men's bracelets and mentioned a few times how long he has been looking for one in all the other jewellery stores and finally found the one he wanted in our storeHe looked at some other items in men's jewellery as well [redacted] There was no pressureHe then asked for a deal on the braceletI asked my manager and he offered it to [redacted] for tax includedOnce again, no pressureHe was very pleased with that offer and gave me his [redacted] cardI processed the sale, gave him his receipt and offered him a boxHe said no to the box and asked me to put the bracelet on his wristHe wore it out of the storeMuch to my surprise, he tried to return the bracelet a few days laterUnfortunately, we could not give him a refund as the bracelet has been worn, and it cannot be re-sold to anyone else as a new bracelet [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] She got the deal for me because I did not want to get it right away They DID NOT OFFER ME A BOX AT ALL[redacted]

Initial Business Response /* (1000, 9, 2015/04/29) */
Thank you for your letted dated april 27/
***
Our employee, who was new, did scratch
the back of the watch in questionHowever she did in fact use the proper tool and took every precaution, but because the back of the watch was extremely difficult to get off, and she wanted to help the customer, she continued to try, and changed the battery for him in a reasonable time frame
This watch was not purchased in our store, and we do not guarantee against any type of scratching by human error, nor does any other jewellery storeWe normally tell our customers this and our only mistake is that our new employee didn't mention this to him at firstWhen I became aware of the scratches and circumstances, I immediately offered to rectify this by offering to sent the watch to our watch maker to have the scratches properly polished out at our expenseThe customer would not be charged for this serviceWe offered to have this done as quickly as possible, however the customer refused and wanted to put us in a vulnerable position to expedite him above all of our other watchmaker customersWe cannot put ourselves in that unreasonable position as our watch maker works for himself and it is not in our handsThe customer expressed concern that he was going away, so I offered to do the polishing after his trip so he could wear his new watch as the scratches are not visible from the frontWe are and have been more than willing to rectify this issue by having the watch polished as quickly as possible at no charge to the customerWe try to go above and beyond in service for any customer who enters our
store and are always willing to do anything we can within reason
Thank you
Initial Consumer Rebuttal /* (3000, 11, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In her answer, the business owner does not address the issue at handsInstead, she digresses, asserting for instance that "this watch was not purchased in our store" (which does not bring any added value to the discussion: a jeweler taking care of a watch's maintenance should handle it professionally, whether the watch was purchased or not at that store)
It is also dishonest to declare: "our only mistake is that our new employee didn't mention to me at first that the store does not guarantee against any type of scratching by human error"By far, the biggest mistake was the deep scratches on the watch (one of them going through the entire layer of gold)***
***
Lastly, I indeed refused to give my watch for days to that company, as previously explained to the Revdex.com, as they certainly and understandably have lost my trust after what happened
My request is clear: I want the store owner to reimburse the cost of the polishing that will be done by another *** jewelerPolishing costs are rather standard, and based on the information I gathered, and the seriousness of the damage done, the polishing should cost up to $

Initial Business Response /* (1000, 5, 2015/05/25) */
Hello. I'm [redacted], the salesperson who sold the bracelet to [redacted]. When he initially came into the store, he was quite excited to see our selection of men's bracelets and mentioned a few times how long he has been looking for one in all...

the other jewellery stores and finally found the one he wanted in our store. He looked at some other items in men's jewellery as well [redacted]. There was no pressure. He then asked for a deal on the bracelet. I asked my manager and he offered it to [redacted] for 975.00 tax included. Once again, no pressure. He was very pleased with that offer and gave me his [redacted] card. I processed the sale, gave him his receipt and offered him a box. He said no to the box and asked me to put the bracelet on his wrist. He wore it out of the store. Much to my surprise, he tried to return the bracelet a few days later. Unfortunately, we could not give him a refund as the bracelet has been worn, and it cannot be re-sold to anyone else as a new bracelet. [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] She got the deal for me because I did not want to get it right away They DID NOT OFFER ME A BOX AT ALL.[redacted].

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Address: 345 Stealth Ct, Livermore, California, United States, 94551

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