Fantasy Sports Factory

Initial Business Response / [redacted] (1000, 7, 2015/07/07) */ The customer was understandably upset that smoke was coming from his Nissan after its oil changeIt appears oil was spilledThe technician drove the car until the smoke subsided (the customer does sign a document when dropping off a vehicle that says we may drive the vehicle)The manager assured the customer that the vehicle was fine and if there was any damage we would certainly take responsibility for itThe customer then called me, the owner, to express his dissatisfactionHe also insisted that I pay for a Nissan mechanic to tear down his engineI suggested instead that our Master Mechanic at another shop inspect the vehicle in his presence, which occurredI offered Mr [redacted] a complimentary oil change on his next visit which he adamently declined, asking for his money back, which I agreed toThe Master Mechanic found nothing to indicate any damage Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not satisfied with this responseThe said Master Mechanic found oil in the air filter and also stated it was still over full and did not properly conduct a oil change to appropriate levelsI want [redacted] to take full responsibility if I have a future problem with my engineI also want to know [redacted] policy on driving customers cars off the store grounds

Initial Business Response /* (1000, 7, 2015/07/07) */
The customer was understandably upset that smoke was coming from his Nissan after its oil change. It appears oil was spilled. The technician drove the car until the smoke subsided (the customer does sign a document when dropping off a vehicle...

that says we may drive the vehicle). The manager assured the customer that the vehicle was fine and if there was any damage we would certainly take responsibility for it. The customer then called me, the owner, to express his dissatisfaction. He also insisted that I pay for a Nissan mechanic to tear down his engine. I suggested instead that our Master Mechanic at another shop inspect the vehicle in his presence, which occurred. I offered Mr. [redacted] a complimentary oil change on his next visit which he adamently declined, asking for his money back, which I agreed to. The Master Mechanic found nothing to indicate any damage.
Initial Consumer Rebuttal /* (3000, 9, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied with this response. The said Master Mechanic found oil in the air filter and also stated it was still over full and did not properly conduct a oil change to appropriate levels. I want [redacted] to take full responsibility if I have a future problem with my engine. I also want to know [redacted] policy on driving customers cars off the store grounds.