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Business Response to a Complaint
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Complaint ID#:
***
Company Name:
Fanwood Getty
Company Contact:
***
Company Phone:
***
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
4D Automotive *** *** *** *** ** *** Monday, September 15, ID # - *** Revdex.com Whitehorse-Hamilton Square Road Building A, Suite Hamilton, NJ To whom it may concern: This letter is reference to your consumer complaint I received earlier this monthI have been in business at *** *** *** for over yearsSince October 1, the shop has been renamed 4D Automotive due to Getty pulling out of the retail businessWe are currently a mechanic shop only and *** ***s has been coming to me for years and always challenges to purchase his own partsHe needed a new power steering pump and dropped in one day showing me pictures of pumps he found on ebay that he wanted to purchaseHe ordered the standard pump for his car and when he came into the shop with the one he ordered I realized his car did not have a standard pump for Lexus ES That day he agreed that I would order the correct pumpI removed the old power steering pump and installed the rebuilt one on November 21, Attached are invoices for both the new pump and receipt of the return core (old pump) and customer’s invoiceThe customer returned to my shop nine months laterAt this time, the customer claimed the pump was not replaced and the car was leakingA few days later, he dropped off the car againWhile inspecting the car, I noticed the “O” ring for the power assist motor that mounts to the pump but is not part of the pump replacement is now leakingI replaced the “O” ring to stop the leak when the customer came by to pick up his car a week later he refused to pay for the part or my labor costApparently the car continues to leak and he elected to write to you instead to solve his problems*** ***s pump has a one year warranty good till November if it needs to be replaced again, but I am certain it does notI charge $an hour in labor costs and have never had an issue prior with the Revdex.com or a customer issue that I could not resolve on my own*** ** *** 4D Automotive (formerly Fanwood Getty) Please send me the email to where you would like all our attachments
Sent on: 9/19/11:49:AM
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