Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI did receive the refund, though I feel it could have been processed much fasterThis business has serious inventory management issues and I would not do business with them in the future
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would also like to point out how quick and easy this was for you the Revdex.com to get a response from the company and actually get me my refundAs a business Fanzz should want business from people instead of pushing them awayI question why my refund wasn't submitted or done when I called several timesPlease speak to your employees about customer serviceI would have love to have the items but decided I will shop elsewhere for my sports needsThank you for finally returning my money
Sincerely,
*** ***
Hello Mr. [redacted], We are saddened to hear that you have had a negative experience with our company. We’d like to assure you that we take pride in what we do, and we never want a customer to experience frustrations. We did look into your order, and our records show that a refund was...
processed for you on January 17, 2018. In addition to the refund, we processed a gift card for $25 to you on January 9th to apologize for our discrepancy. Again, we are so sorry to hear that you had a negative experience. We hope that the information we provided is sufficient to renew your trust in us. If you have any other concerns about this order, please feel free to reach out to our customer service team at 888-326-9946. Thank you,Fanzz Customer Service Team
Hello Ms. [redacted], We are saddened to hear that you have had a negative experience with our company. We’d like to assure you that we take pride in what we do, and we never want a customer to experience frustrations. We did look into your order, and we were able to successfully process...
a refund to you as of today, January 4, 2018. Please see the attached copy of the refund processed. Again, we are so sorry to hear that you had a negative experience. We hope that the information we provided is sufficient to renew your trust in us. If you have any other concerns about this order, please feel free to reach out to our customer service team at 888-326-9946. Thank you, Fanzz Customer Service Team
Complaint: [redacted]
I am rejecting this response because: I have been getting this same response from this business repeatedly with no resolve to this issue. I would like a refund or the merchandise shipped immediately
Sincerely,
[redacted]
Ms. [redacted],We want to apologize for this inconvenience we have caused you. Your order was to be fulfilled directly to you by one of our vendors but it may seem that the product you purchased was either on back order and not able to be filled. We are looking into this matter but I want to...
assure you that we will contact you to keep you updated on the information we find as we find it.Thank you,Fanzz Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI did receive the refund, though I feel it could have been processed much fasterThis business has serious inventory management issues and I would not do business with them in the future
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would also like to point out how quick and easy this was for you the Revdex.com to get a response from the company and actually get me my refundAs a business Fanzz should want business from people instead of pushing them awayI question why my refund wasn't submitted or done when I called several timesPlease speak to your employees about customer serviceI would have love to have the items but decided I will shop elsewhere for my sports needsThank you for finally returning my money
Sincerely,
*** ***
Hello Mr. [redacted], We are saddened to hear that you have had a negative experience with our company. We’d like to assure you that we take pride in what we do, and we never want a customer to experience frustrations. We did look into your order, and our records show that a refund was...
processed for you on January 17, 2018. In addition to the refund, we processed a gift card for $25 to you on January 9th to apologize for our discrepancy. Again, we are so sorry to hear that you had a negative experience. We hope that the information we provided is sufficient to renew your trust in us. If you have any other concerns about this order, please feel free to reach out to our customer service team at 888-326-9946. Thank you,Fanzz Customer Service Team
Hello Ms. [redacted], We are saddened to hear that you have had a negative experience with our company. We’d like to assure you that we take pride in what we do, and we never want a customer to experience frustrations. We did look into your order, and we were able to successfully process...
a refund to you as of today, January 4, 2018. Please see the attached copy of the refund processed. Again, we are so sorry to hear that you had a negative experience. We hope that the information we provided is sufficient to renew your trust in us. If you have any other concerns about this order, please feel free to reach out to our customer service team at 888-326-9946. Thank you, Fanzz Customer Service Team
Complaint: [redacted]
I am rejecting this response because: I have been getting this same response from this business repeatedly with no resolve to this issue. I would like a refund or the merchandise shipped immediately
Sincerely,
[redacted]
Ms. [redacted],We want to apologize for this inconvenience we have caused you. Your order was to be fulfilled directly to you by one of our vendors but it may seem that the product you purchased was either on back order and not able to be filled. We are looking into this matter but I want to...
assure you that we will contact you to keep you updated on the information we find as we find it.Thank you,Fanzz Customer Service