Fanzz

Hello Ms [redacted] , We are saddened to hear that you have had a negative experience with our companyWe’d like to assure you that we take pride in what we do, and we never want a customer to experience frustrationsWe did look into your order, and we were able to successfully process a refund to you as of today, January 4, Please see the attached copy of the refund processedAgain, we are so sorry to hear that you had a negative experienceWe hope that the information we provided is sufficient to renew your trust in usIf you have any other concerns about this order, please feel free to reach out to our customer service team at 888-326- Thank you, Fanzz Customer Service Team

Complaint: [redacted] I am rejecting this response because: I have been getting this same response from this business repeatedly with no resolve to this issueI would like a refund or the merchandise shipped immediately Sincerely, [redacted] ***

Hello Mr [redacted] , We are saddened to hear that you have had a negative experience with our companyWe’d like to assure you that we take pride in what we do, and we never want a customer to experience frustrationsWe did look into your order, and our records show that a refund was processed for you on January 17, In addition to the refund, we processed a gift card for $to you on January 9th to apologize for our discrepancy Again, we are so sorry to hear that you had a negative experienceWe hope that the information we provided is sufficient to renew your trust in usIf you have any other concerns about this order, please feel free to reach out to our customer service team at 888-326- Thank you,Fanzz Customer Service Team

Ms***,We want to apologize for this inconvenience we have caused you Your order was to be fulfilled directly to you by one of our vendors but it may seem that the product you purchased was either on back order and not able to be filled We are looking into this matter but I want to assure you that we will contact you to keep you updated on the information we find as we find it.Thank you,Fanzz Customer Service