Hi, this is in response to a complaint from a customer stating she did not receive a numbered outline key with her kit. We no longer provide a numbered outline key, and instead we instruct customers to take a photo of the outline to zoom in on all the spaces. We contacted the customer and sent a pdf...
The product has been corrected and shipped. The customer has been emailed the shipping information and corrected product should be received within 2 days. If there are any other questions, please contact me at [redacted]@easy123art.com.
Hi, this is in response to a complaint from a customer stating she did not receive a numbered outline key with her kit. We no longer provide a numbered outline key, and instead we instruct customers to take a photo of the outline to zoom in on all the spaces. We contacted the customer and sent a pdf...
file of the outline even though this is not common practice. Here is the problem resolution below. Kind regards, [redacted] -------- Forwarded Message -------- Subject: Re: Order #1[redacted] Date: Thu, 11 Dec 2014 14:01:53 -0500 From: [redacted] To:
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Great! I'm happy to hear, Merry Christmas Sent from my iPhone On Dec 11, 2014, at 1:46 PM, [redacted] <[redacted]> wrote: Thanks so much! I am probably the one who goofed up on this. Thanks for all your SENDS. I should be done bothering you!!! (until I order again). Merry Christmas!!! [redacted] On Dec 11, 2014, at 10:07 AM, [redacted] | Easy123Art <[redacted]> wrote: [redacted], Please see about opening this jpeg image. Thank you, [redacted] On 12/11/2014 11:38 AM, [redacted] wrote: I see the paperclip next to your name but I click on it and nothing. On the order form I can only click on and upload the original I sent. Cut and paste?? Sorry! [redacted] <>+ On Dec 11, 2014, at 9:13 AM, [redacted] | Easy123Art <[redacted]> wrote: Hi [redacted], Here's another attempt, see if this will open. Thanks, [redacted] On 12/11/2014 11:02 AM, [redacted] wrote: Hi, [redacted], The attachment just did not come through. I am sorry to be such a bother to you. My early pics I took don’t show a few side areas as I cut them off. If you could try sending the attachment again I would greatly appreciate it. Perhaps a cut and paste along with the attach attempt? Thanks! [redacted] <>+ On Dec 6, 2014, at 10:07 AM, [redacted] | Easy123Art <[redacted]> wrote: Sure, [redacted]. I'll send this too you. Thank you, [redacted] On 12/6/2014 11:12 AM, [redacted] wrote: Hi, [redacted], I don’t know why my emails didn’t show. With my weird email address I can go to spam. Thanks for calling though. I sure appreciate it. May I please have another 32, 34 and 31? I will mail you a payment if you put a bill within the package. Please mail asap to: [redacted]
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[redacted] if you don’t do po box then mail to: [redacted] Thanks so much for connecting with me! Have a super day! [redacted] <>+ On Dec 6, 2014, at 8:59 AM, [redacted] | Easy123Art <[redacted]> wrote: [redacted], Hi, I've attached your outline. I have not received any emails regarding this however. Thank you, and if you need any paints, just let me know. Kind regards, [redacted] On 11/1/2014 7:39 PM, Easy123Art wrote: New customer order You have received an order from [redacted]. Their order is as follows: Order: #[redacted] (November 1, 2014) Product Quantity Price 11×14? Classic Kit (#1114c) 15035-1. Upload Your Photo: See image, 2. Choose Color Palette: Color, 3. Choose Pattern Style: Detailed, 4. Choose Frame Style: Frameless 1 $59 Cart Subtotal: $59 Shipping: $8via Flat Rate Order Total: $67 Note: if you deliver to a po box then use my billing. if you have to deliver to physical then it is: [redacted], [redacted], CO 80447 Customer details Email: [redacted] Tel: 9[redacted] Billing address [redacted]
[redacted] Shipping address [redacted]
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Please allow 10 business days to process custom orders. Shipping time is 2 – 3 additional days via USPS Priority Mail to US addresses. You may send comments and suggestions to Feedback@[redacted]. Please keep this receipt for your records. See our Terms and Conditions pertaining to this order. Just getting started? Check out our FAQs and painting tips on our Blog! If you have any problems, please email us at Contact@[redacted] © 2014 Easy 123 Art. [redacted] -- [redacted] | [redacted] Call us at [redacted] Please send comments and suggestions to Feedback@[redacted]. Just getting started? Check out our Videos and tips on our Blog! Questions? Please email us at Contact@[redacted] Notice: This communication, including attachments, may contain information that is confidential and protected by the author/client or other privileges. It constitutes non-public information intended to be conveyed only to the sender's intended recipient(s). If the reader or recipient of this communication is not the intended recipient or you believe that you have received this communication in error, please notify the sender immediately by return email and promptly delete this email, including attachments without reading or saving them in any manner. The unauthorized use, dissemination, distribution, or reproduction of this email including attachments, is prohibited and may be unlawful. © 2014 Easy 123 Art, Inc., all rights reserved. <outline-m[redacted].pdf> -- [redacted] | [redacted] Call us at [redacted] Please send comments and suggestions to Feedback@[redacted]. Just getting started? Check out our Videos and tips on our Blog! Questions? Please email us at Contact@[redacted] Notice: This communication, including attachments, may contain information that is confidential and protected by the author/client or other privileges. It constitutes non-public information intended to be conveyed only to the sender's intended recipient(s). If the reader or recipient of this communication is not the intended recipient or you believe that you have received this communication in error, please notify the sender immediately by return email and promptly delete this email, including attachments without reading or saving them in any manner. The unauthorized use, dissemination, distribution, or reproduction of this email including attachments, is prohibited and may be unlawful. © 2014 Easy 123 Art, Inc., all rights reserved. -- [redacted] | [redacted] Call us at [redacted] Please send comments and suggestions to Feedback@[redacted]. Just getting started? Check out our Videos and tips on our Blog! Questions? Please email us at Contact@[redacted] Notice: This communication, including attachments, may contain information that is confidential and protected by the author/client or other privileges. It constitutes non-public information intended to be conveyed only to the sender's intended recipient(s). If the reader or recipient of this communication is not the intended recipient or you believe that you have received this communication in error, please notify the sender immediately by return email and promptly delete this email, including attachments without reading or saving them in any manner. The unauthorized use, dissemination, distribution, or reproduction of this email including attachments, is prohibited and may be unlawful. © 2014 Easy 123 Art, Inc., all rights reserved. <outline-m[redacted].pdf> -- [redacted] | [redacted] Call us at [redacted] Please send comments and suggestions to Feedback@[redacted]. Just getting started? Check out our Videos and tips on our Blog! Questions? Please email us at Contact@[redacted] Notice: This communication, including attachments, may contain information that is confidential and protected by the author/client or other privileges. It constitutes non-public information intended to be conveyed only to the sender's intended recipient(s). If the reader or recipient of this communication is not the intended recipient or you believe that you have received this communication in error, please notify the sender immediately by return email and promptly delete this email, including attachments without reading or saving them in any manner. The unauthorized use, dissemination, distribution, or reproduction of this email including attachments, is prohibited and may be unlawful. © 2014 Easy 123 Art, Inc., all rights reserved. <outline-m[redacted].jpg>
The product has been corrected and shipped. The customer has been emailed the shipping information and corrected product should be received within 2 days. If there are any other questions, please contact me at [redacted]@easy123art.com.