I recently moved into a condo whom they are managing; the repairs have yet to be completedThe owners is now denying the repairs needed
I moved into this condo on 12/11/at this time there were certain things that needed to be repaired which I advised the agent of at that timeHowever; additional things needed to be repairs like the kitchen faucet leaked it took the repair person over two weeks to come out and repair; but he still has not completely installedI advised the agent of these repairs the beginning of January and to this day the kitchen sink was the only repair made; the other repairs that I had informed her that the automatic garage door doesn't have a sensor which is needed; the microwave door is cracked; this same microwave light doesn't work and missing the screens for the ventThe shower door in which the repair guy also came out to repair the shower door but reinforced the center however; this has now caused the shower door to lean as you have to pull and fo
Initial Business Response /* (1000, 5, 2016/02/18) */
Contact Name and Title: *** ***/Property Mg
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@farwestproperties.com
The kitchen faucet was replaced with a brand new faucet in a very timely fashionHowever, per our handyman, when he
asked the tenant if the drinking faucet adapter repair was urgent or could wait until he came back with the microwave light bulb and vent parts that were on order, the tenant advised him that it could wait until he got those other parts in and came back to make those microwave repairs
She had previously asked for the microwave repairs, but the microwave worked and the crack did not affect the integrity or use of the microwaveTherefore, the microwave was originally going to be repaired with the bulb and vent partsWhen the parts finally came in, we had just received this complaintSince the tenant apparently now thinks she is being "radiated" by the microwave, which is obviously not occurring, it was decided to replace the microwave despite the tenant confirming multiple times that the microwave door closes properly and that the safety interlock devices fitted to the door work correctly and that the microwave works, but just has a crack
The microwave and garage door opener on order were just received todayAs per my discussion with our handyman, he will call her tomorrow to make an appointment to replace these items
The shower door was already repaired some time ago, but we were unaware of any issues with the fan or condensation until receiving this complaintThis will be inspected by the handyman when he installs the garage door opener and microwave
The tenant has contributed to some of the extended repair times because the handyman has made multiple appointments with her and she was not there when he arrived at least 3-timesWhen he would arrive and she was not there, he would call her and then she would come and he has had to wait 20-minutesOf course that is unacceptableHe now calls to make sure she will hopefully be there and leaves her a voicemail when she does not answer since he now will not go out to the property unless she says she is there
Initial Consumer Rebuttal /* (3000, 7, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason why I'm not willing to accepting the response is due to the numerous discrepancies' of facts as it relates to the whole incidentStarting with the statement that I approved for the handyman to disable the filter water and then not to return until he had all of the parts to repair items not related to the sinkWhen he left he advised me he would be back the following day which never happeneds he returned to connect the filter approximately three days after I filed this complaint(how ironic) In regards to the microwave light bulb and vent screen this same handyman picked up the vent screen in January and this is now the 23rd of February and they didn't get returned nor since January had he brought the light bulb(waiting six weeks for light bulbs/ vent screens for the microwave isn't timely)
I advised the company in December the microwave was cracked and the only response I received from the handyman and the owner, *** was if is working (heating food) then it would not be repairedOnly after I sent this complaint did the handyman come out and take measurements to replace the microwaveLike I explained to her radiation is ale to travel through cracks especially when is along the front of the microwave doorRegardless of the fact the door was cracked and broken and the company refuse to do the right thing by replacing it until I contacted Revdex.com
According to federal regulation all automatic garage doors should have sensors and this door doesn't I brought this to the handyman attention in December and he indicated he spoke with the property management who was not in agreement with installing the sensors(until I contacted the Revdex.com and February 24, is the date the handyman is going to install the garage door opener) Again ten weeks is not timely in no arenaI have spoken with this handyman on numerous occasions as he has come out to the property on a monthly basis since moand I have never failed to attend to an appointmentI have advised him to use the maintenance key which he has been reluctant due to having to travel to the office to pick it up and then come to the property and then have to go back to the office after he has completed the repairsI was late with meeting with him once as I had gotten off of work late however; he should have access to maintenance keysIn order to avoid this in the future the handyman needs to obtain the access key for any future repairs
The handyman did come out and repaired the shower door latch and it is finally functioning after his third visit to the property
Hopefully the repairs will be fixed without any other delays
Thank you Revdex.com
Final Consumer Response /* (4200, 15, 2016/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On March 7, I sent you a response that included the March 3, emails from both *** and *** indicating the screen wouldn't be replaced at the moment and then shortly thereafter *** indicating the screen will not be replaced at allI was never advised the screen wouldn't be replaced until *** sent the email stating soThey could have left the screen there as this prevented bugs from flying into the home; until they would be able to replace it as I requestedThe screen was attached to the fixture and needed tools to remove it from the fixture as a result this was a permanent fixture to the property jus ta s the front screen is a permanent fixture to the propertyThe screens were the same
I don't appreciate being lied to or lied uponWhy would I request for the screen to be replaced and then not want the screen; knowing that bugs will enter the home without a screenThis companies business practice is shameful to say the least
Final Business Response /* (4000, 13, 2016/03/23) */
The screen door is not being replaced because it was a very old, cheap, and flimsy aluminum screen that the previous tenant installed and it is not necessary for the property nor is it a permanent fixture to the propertyWhen the current tenant requested that it be replaced, she was advised that it would not be replaced
Initial Business Response /* (1000, 5, 2016/02/18) */
Contact Name and Title: *** ***/Property Mg
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@farwestproperties.com
The kitchen faucet was replaced with a brand new faucet in a very timely fashionHowever, per our handyman,
when he asked the tenant if the drinking faucet adapter repair was urgent or could wait until he came back with the microwave light bulb and vent parts that were on order, the tenant advised him that it could wait until he got those other parts in and came back to make those microwave repairs
She had previously asked for the microwave repairs, but the microwave worked and the crack did not affect the integrity or use of the microwaveTherefore, the microwave was originally going to be repaired with the bulb and vent partsWhen the parts finally came in, we had just received this complaintSince the tenant apparently now thinks she is being "radiated" by the microwave, which is obviously not occurring, it was decided to replace the microwave despite the tenant confirming multiple times that the microwave door closes properly and that the safety interlock devices fitted to the door work correctly and that the microwave works, but just has a crack
The microwave and garage door opener on order were just received todayAs per my discussion with our handyman, he will call her tomorrow to make an appointment to replace these items
The shower door was already repaired some time ago, but we were unaware of any issues with the fan or condensation until receiving this complaintThis will be inspected by the handyman when he installs the garage door opener and microwave
The tenant has contributed to some of the extended repair times because the handyman has made multiple appointments with her and she was not there when he arrived at least 3-timesWhen he would arrive and she was not there, he would call her and then she would come and he has had to wait 20-minutesOf course that is unacceptableHe now calls to make sure she will hopefully be there and leaves her a voicemail when she does not answer since he now will not go out to the property unless she says she is there
Initial Consumer Rebuttal /* (3000, 7, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason why I'm not willing to accepting the response is due to the numerous discrepancies' of facts as it relates to the whole incidentStarting with the statement that I approved for the handyman to disable the filter water and then not to return until he had all of the parts to repair items not related to the sinkWhen he left he advised me he would be back the following day which never happeneds he returned to connect the filter approximately three days after I filed this complaint(how ironic) In regards to the microwave light bulb and vent screen this same handyman picked up the vent screen in January and this is now the 23rd of February and they didn't get returned nor since January had he brought the light bulb(waiting six weeks for light bulbs/ vent screens for the microwave isn't timely)
I advised the company in December the microwave was cracked and the only response I received from the handyman and the owner, *** was if is working (heating food) then it would not be repairedOnly after I sent this complaint did the handyman come out and take measurements to replace the microwaveLike I explained to her radiation is ale to travel through cracks especially when is along the front of the microwave doorRegardless of the fact the door was cracked and broken and the company refuse to do the right thing by replacing it until I contacted Revdex.com
According to federal regulation all automatic garage doors should have sensors and this door doesn't I brought this to the handyman attention in December and he indicated he spoke with the property management who was not in agreement with installing the sensors(until I contacted the Revdex.com and February 24, is the date the handyman is going to install the garage door opener) Again ten weeks is not timely in no arenaI have spoken with this handyman on numerous occasions as he has come out to the property on a monthly basis since moand I have never failed to attend to an appointmentI have advised him to use the maintenance key which he has been reluctant due to having to travel to the office to pick it up and then come to the property and then have to go back to the office after he has completed the repairsI was late with meeting with him once as I had gotten off of work late however; he should have access to maintenance keysIn order to avoid this in the future the handyman needs to obtain the access key for any future repairs
The handyman did come out and repaired the shower door latch and it is finally functioning after his third visit to the property
Hopefully the repairs will be fixed without any other delays
Thank you Revdex.com
Final Consumer Response /* (4200, 15, 2016/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On March 7, I sent you a response that included the March 3, emails from both *** and *** indicating the screen wouldn't be replaced at the moment and then shortly thereafter *** indicating the screen will not be replaced at allI was never advised the screen wouldn't be replaced until *** sent the email stating soThey could have left the screen there as this prevented bugs from flying into the home; until they would be able to replace it as I requestedThe screen was attached to the fixture and needed tools to remove it from the fixture as a result this was a permanent fixture to the property jus ta s the front screen is a permanent fixture to the propertyThe screens were the same
I don't appreciate being lied to or lied uponWhy would I request for the screen to be replaced and then not want the screen; knowing that bugs will enter the home without a screenThis companies business practice is shameful to say the least
Final Business Response /* (4000, 13, 2016/03/23) */
The screen door is not being replaced because it was a very old, cheap, and flimsy aluminum screen that the previous tenant installed and it is not necessary for the property nor is it a permanent fixture to the propertyWhen the current tenant requested that it be replaced, she was advised that it would not be replaced
I recently moved into a condo whom they are managing; the repairs have yet to be completedThe owners is now denying the repairs needed
I moved into this condo on 12/11/at this time there were certain things that needed to be repaired which I advised the agent of at that timeHowever; additional things needed to be repairs like the kitchen faucet leaked it took the repair person over two weeks to come out and repair; but he still has not completely installedI advised the agent of these repairs the beginning of January and to this day the kitchen sink was the only repair made; the other repairs that I had informed her that the automatic garage door doesn't have a sensor which is needed; the microwave door is cracked; this same microwave light doesn't work and missing the screens for the ventThe shower door in which the repair guy also came out to repair the shower door but reinforced the center however; this has now caused the shower door to lean as you have to pull and fo
Initial Business Response /* (1000, 5, 2016/02/18) */
Contact Name and Title: *** ***/Property Mg
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@farwestproperties.com
The kitchen faucet was replaced with a brand new faucet in a very timely fashionHowever, per our handyman, when he
asked the tenant if the drinking faucet adapter repair was urgent or could wait until he came back with the microwave light bulb and vent parts that were on order, the tenant advised him that it could wait until he got those other parts in and came back to make those microwave repairs
She had previously asked for the microwave repairs, but the microwave worked and the crack did not affect the integrity or use of the microwaveTherefore, the microwave was originally going to be repaired with the bulb and vent partsWhen the parts finally came in, we had just received this complaintSince the tenant apparently now thinks she is being "radiated" by the microwave, which is obviously not occurring, it was decided to replace the microwave despite the tenant confirming multiple times that the microwave door closes properly and that the safety interlock devices fitted to the door work correctly and that the microwave works, but just has a crack
The microwave and garage door opener on order were just received todayAs per my discussion with our handyman, he will call her tomorrow to make an appointment to replace these items
The shower door was already repaired some time ago, but we were unaware of any issues with the fan or condensation until receiving this complaintThis will be inspected by the handyman when he installs the garage door opener and microwave
The tenant has contributed to some of the extended repair times because the handyman has made multiple appointments with her and she was not there when he arrived at least 3-timesWhen he would arrive and she was not there, he would call her and then she would come and he has had to wait 20-minutesOf course that is unacceptableHe now calls to make sure she will hopefully be there and leaves her a voicemail when she does not answer since he now will not go out to the property unless she says she is there
Initial Consumer Rebuttal /* (3000, 7, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason why I'm not willing to accepting the response is due to the numerous discrepancies' of facts as it relates to the whole incidentStarting with the statement that I approved for the handyman to disable the filter water and then not to return until he had all of the parts to repair items not related to the sinkWhen he left he advised me he would be back the following day which never happeneds he returned to connect the filter approximately three days after I filed this complaint(how ironic) In regards to the microwave light bulb and vent screen this same handyman picked up the vent screen in January and this is now the 23rd of February and they didn't get returned nor since January had he brought the light bulb(waiting six weeks for light bulbs/ vent screens for the microwave isn't timely)
I advised the company in December the microwave was cracked and the only response I received from the handyman and the owner, *** was if is working (heating food) then it would not be repairedOnly after I sent this complaint did the handyman come out and take measurements to replace the microwaveLike I explained to her radiation is ale to travel through cracks especially when is along the front of the microwave doorRegardless of the fact the door was cracked and broken and the company refuse to do the right thing by replacing it until I contacted Revdex.com
According to federal regulation all automatic garage doors should have sensors and this door doesn't I brought this to the handyman attention in December and he indicated he spoke with the property management who was not in agreement with installing the sensors(until I contacted the Revdex.com and February 24, is the date the handyman is going to install the garage door opener) Again ten weeks is not timely in no arenaI have spoken with this handyman on numerous occasions as he has come out to the property on a monthly basis since moand I have never failed to attend to an appointmentI have advised him to use the maintenance key which he has been reluctant due to having to travel to the office to pick it up and then come to the property and then have to go back to the office after he has completed the repairsI was late with meeting with him once as I had gotten off of work late however; he should have access to maintenance keysIn order to avoid this in the future the handyman needs to obtain the access key for any future repairs
The handyman did come out and repaired the shower door latch and it is finally functioning after his third visit to the property
Hopefully the repairs will be fixed without any other delays
Thank you Revdex.com
Final Consumer Response /* (4200, 15, 2016/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On March 7, I sent you a response that included the March 3, emails from both *** and *** indicating the screen wouldn't be replaced at the moment and then shortly thereafter *** indicating the screen will not be replaced at allI was never advised the screen wouldn't be replaced until *** sent the email stating soThey could have left the screen there as this prevented bugs from flying into the home; until they would be able to replace it as I requestedThe screen was attached to the fixture and needed tools to remove it from the fixture as a result this was a permanent fixture to the property jus ta s the front screen is a permanent fixture to the propertyThe screens were the same
I don't appreciate being lied to or lied uponWhy would I request for the screen to be replaced and then not want the screen; knowing that bugs will enter the home without a screenThis companies business practice is shameful to say the least
Final Business Response /* (4000, 13, 2016/03/23) */
The screen door is not being replaced because it was a very old, cheap, and flimsy aluminum screen that the previous tenant installed and it is not necessary for the property nor is it a permanent fixture to the propertyWhen the current tenant requested that it be replaced, she was advised that it would not be replaced
Initial Business Response /* (1000, 5, 2016/02/18) */
Contact Name and Title: *** ***/Property Mg
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@farwestproperties.com
The kitchen faucet was replaced with a brand new faucet in a very timely fashionHowever, per our handyman,
when he asked the tenant if the drinking faucet adapter repair was urgent or could wait until he came back with the microwave light bulb and vent parts that were on order, the tenant advised him that it could wait until he got those other parts in and came back to make those microwave repairs
She had previously asked for the microwave repairs, but the microwave worked and the crack did not affect the integrity or use of the microwaveTherefore, the microwave was originally going to be repaired with the bulb and vent partsWhen the parts finally came in, we had just received this complaintSince the tenant apparently now thinks she is being "radiated" by the microwave, which is obviously not occurring, it was decided to replace the microwave despite the tenant confirming multiple times that the microwave door closes properly and that the safety interlock devices fitted to the door work correctly and that the microwave works, but just has a crack
The microwave and garage door opener on order were just received todayAs per my discussion with our handyman, he will call her tomorrow to make an appointment to replace these items
The shower door was already repaired some time ago, but we were unaware of any issues with the fan or condensation until receiving this complaintThis will be inspected by the handyman when he installs the garage door opener and microwave
The tenant has contributed to some of the extended repair times because the handyman has made multiple appointments with her and she was not there when he arrived at least 3-timesWhen he would arrive and she was not there, he would call her and then she would come and he has had to wait 20-minutesOf course that is unacceptableHe now calls to make sure she will hopefully be there and leaves her a voicemail when she does not answer since he now will not go out to the property unless she says she is there
Initial Consumer Rebuttal /* (3000, 7, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason why I'm not willing to accepting the response is due to the numerous discrepancies' of facts as it relates to the whole incidentStarting with the statement that I approved for the handyman to disable the filter water and then not to return until he had all of the parts to repair items not related to the sinkWhen he left he advised me he would be back the following day which never happeneds he returned to connect the filter approximately three days after I filed this complaint(how ironic) In regards to the microwave light bulb and vent screen this same handyman picked up the vent screen in January and this is now the 23rd of February and they didn't get returned nor since January had he brought the light bulb(waiting six weeks for light bulbs/ vent screens for the microwave isn't timely)
I advised the company in December the microwave was cracked and the only response I received from the handyman and the owner, *** was if is working (heating food) then it would not be repairedOnly after I sent this complaint did the handyman come out and take measurements to replace the microwaveLike I explained to her radiation is ale to travel through cracks especially when is along the front of the microwave doorRegardless of the fact the door was cracked and broken and the company refuse to do the right thing by replacing it until I contacted Revdex.com
According to federal regulation all automatic garage doors should have sensors and this door doesn't I brought this to the handyman attention in December and he indicated he spoke with the property management who was not in agreement with installing the sensors(until I contacted the Revdex.com and February 24, is the date the handyman is going to install the garage door opener) Again ten weeks is not timely in no arenaI have spoken with this handyman on numerous occasions as he has come out to the property on a monthly basis since moand I have never failed to attend to an appointmentI have advised him to use the maintenance key which he has been reluctant due to having to travel to the office to pick it up and then come to the property and then have to go back to the office after he has completed the repairsI was late with meeting with him once as I had gotten off of work late however; he should have access to maintenance keysIn order to avoid this in the future the handyman needs to obtain the access key for any future repairs
The handyman did come out and repaired the shower door latch and it is finally functioning after his third visit to the property
Hopefully the repairs will be fixed without any other delays
Thank you Revdex.com
Final Consumer Response /* (4200, 15, 2016/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On March 7, I sent you a response that included the March 3, emails from both *** and *** indicating the screen wouldn't be replaced at the moment and then shortly thereafter *** indicating the screen will not be replaced at allI was never advised the screen wouldn't be replaced until *** sent the email stating soThey could have left the screen there as this prevented bugs from flying into the home; until they would be able to replace it as I requestedThe screen was attached to the fixture and needed tools to remove it from the fixture as a result this was a permanent fixture to the property jus ta s the front screen is a permanent fixture to the propertyThe screens were the same
I don't appreciate being lied to or lied uponWhy would I request for the screen to be replaced and then not want the screen; knowing that bugs will enter the home without a screenThis companies business practice is shameful to say the least
Final Business Response /* (4000, 13, 2016/03/23) */
The screen door is not being replaced because it was a very old, cheap, and flimsy aluminum screen that the previous tenant installed and it is not necessary for the property nor is it a permanent fixture to the propertyWhen the current tenant requested that it be replaced, she was advised that it would not be replaced