FareBooth

I am not exactly clear on the kind of documentation you are requestingI sent an email last week asking for the specifics of what you needed, and only got another response email asking for my clarification Therefore I am guessing that you want to see the purchase that I made to this company for $100? Please let me know if this suffices, or if there is something else you need.Sincerely, [redacted] @gmail.com [redacted]

I would like to inform that the amount of $has been refunded to the same form of payment, it may take some time for the funds to be credited back to the customer accountWe will also follow up with the customer to check if the refunded amount has been received or notThe customer is also most welcome to contact us to check the refund statusI am sorry for the refund process taking so much time and all the hassle that the customer had to go through, we are in constant contact with our bank to see that the refund is processed ASAP

Initial Business Response / [redacted] (1000, 10, 2015/12/02) */ Dear Ms [redacted] , Greetings for the day, I have gone through the reservation details and what I have observed is that you requested this flight ticket on the 27th October and all the details were sent to you in the email and the agent never represented himself as Lufthansa Agent Please be advised that this reservation was never confirmed as the credit card provided for the payment was Declined and as per your request the booking was cancelled immediately with no charge to your card Hence there is no question of refunding anything because nothing was charged in first place You may speak with your credit card company to confirm the same In case you claim that there was anything charged you would need to provide the bank statement showing the charge and we will process the refund for the same For your reference every company has their own terms and conditions for the services provided and cancellation fee of USDwas a part of it which was clearly mentioned in the email sent to you Regards [redacted] Supervisor Customer Service Farebooth [redacted] STLOUIS, MO,XXXXX Phone: X-XXX-XXX-XXXX

There has been no reservation in our system under the name [redacted] In order for us to look into this further the customer must provide a confirmation number and the name of who made the reservation [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/08/04) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@farebooth.com
Greetings for the day,
I have gone through the reservation history and the details and please find my below observations :
On the 05th June,
Customer called us to book two round trip flights from San diego to Washington travelling on the 12th August, and returning on the 17th August, along with a one way ticket for San diego to Washington on the 12th August
Customer spoke with *** and he quoted her a price of $per person for the round trip ticket and $for the one way ticket and customer agreed with the price
Agent had sent her the authorisation email as well with the flight details,passenger's names, price and our terms and conditions on which customer had given her written authorisation
Once we recieve the reply on the authorisation email we issue the tickets however in this case only the one way ticket was confirmed as the customer's bank denied the authorisation to charge the payment for the round trip reservation
The booking agent *** called back the customer and advised the card has been declined and post that we tried to make few more attempts to charge the card on customer's request however it did not go through
As per the airline's policy we can not keep the seats on hold without issuing the tickets hence our agent advised the customer to get the payment charged as soon as possible otherwise we will have to release the seats
After the last conversation we did not hear back from the customer and by this time the seats were already canceled by the airline
Meanwhile as passenger mentioned she already had booked a new reservation with the airline directly on her own rather than trying to confirm this one, and she booked the one way ticket as well all over again which was already confirmed with us
Passenger contacted us to cancel the booking post the hours cancellation period hence as per the airline policy it was not possible to offer refund for the ticket which is why she was offered a future credit which can be utilised to book a new ticket for the same passenger within one year however the airline charges a fee of $plus the difference in the fare to do that
Apart from that we charged a fee of $which we have already refunded since the reservation was canceled
Since we were never advised by the customer that she is going to book a new resrevation with the airline's directly unfortunately we would be unable to offer the refund of the complete ticket cost as the ticket is under the airline's control and we have to follow the terms and conditions governed by the airline
The alternative we can offer from our end is to try and speak with the airline to get a refund for one of the ticket if the passenger can provide the confirmation number for the booking which she confirmed with the airline's directly as it must have been considered as a duplicate reservation for *** D ***
Regards
***
Supervisor
Farebooth

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please let me know next steps and how to document this agreement
Sincerely,
*** ***

Dear [redacted]I am very sorry for all the inconvenience caused to you, Due to some technical issues the refund was not processed till now. But now this case has been referred to the top management and has been put on high priority. For all your inconvenience caused we are providing you a ticket voucher...

of USD 100, which you can use to book tickets with us and we are refunding the USD 125.00 within 14 days. One of the mangers has been allotted for your case and she would be working on this, you can contact her on [redacted]. She would also call you and email you with all the details and also will help you book new tickets using the ticket voucher.

We are so sorry that this case has not been resolved yet. It has been more than a year that this charge was made so it is becoming a problem from our end and from the bank to refund this charge. To compensate the charges and all the hassle that you had to go through We can give you a future credit of double the amount that was charged from you i.e, $200.00. You can call us and get an airline ticket using this future credit.

Initial Business Response /* (1000, 7, 2016/02/08) */
Contact Name and Title: [redacted] and Supervisor
Contact Phone: XXXXXXXXXXX
Contact Email: [redacted]@farebooth.com
Hi,
We tried calling the customer many times but there is no answer, I understand this customer booked the tickets and then cancelled...

the same, to use the credit the customer have to call up the airlines directly and they will reissue the ticket. with new dates. We will be sending the email to the customer advising the same as there is no response on the phone. I hope this clarifies the doubt.
Initial Consumer Rebuttal /* (2000, 9, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will add that Farebooth has never called me. I have not received an email either. I will contact the airline directly and appreciate the help of Revdex.com! Thank you!

I am not exactly clear on the kind of documentation you are requesting. I sent an email...

last week asking for the specifics of what you needed, and only got another response email asking for my clarification.  Therefore I am guessing that you want to see the purchase that I made to this company for $100?  Please let me know if this suffices, or if there is something else you need.Sincerely,[redacted]@gmail.com[redacted]

Initial Business Response /* (1000, 10, 2015/12/09) */
Dear Traveller,
I have gone through the history of the booking details and please find the below mentioned observation.
1. You made a reservation on our website www.farebooth.com on the 19th October 2015 for two passengers travelling from...

BWI to RSW at a total price of USD599.20. since you made the reservation yourself on our website so there is no possibility that you were under the impression you were directly dealing with American Airline as there is a huge difference between both websites which can be easily noticed by anyone.
2. While issuing the ticket the fare selected by you was expired and one of our representatives called on the number provided and advised the fare now is 899.20 so either we can issue tickets on higher price or we can look for alternate flights and passenger agreed for the higher price and we received authorisation on the email we sent you before issuing the tickets.
Please note fares are not guaranteed until the tickets are issued and it is clearly mentioned in our terms and conditions and in such situation we can either cancel the reservation or we can issue the tickets at higher price and we confirmed the ticket at the higher price with your consent.
3. As far as USD350.00 is concerned it is the amount of taxes which appears separately on the bank statement which was also clearly advised to you.
4. You called to cancel the ticket on the 23rd October 2015 which was out of the 24 hour cancellation period hence you were advised that the tickets will be non refundable and as per the recording of the call you kept repeating "I am the Customer and I just want to cancel and you should do as I say".
The person you spoke with was me and I repeatedly advised you that tickets you have purchased are non refundable and there will be no refund done and again an email was sent to you explaining the same on which you replied with the same statement that you want to cancel the reservation.
5. As far as any refund is concerned it would not be possible to refund a Non-Refundable Ticket for any travel agency and moreover you have already filed a charge back on the amount of USD350.00 and you must have already been credited back by your bank.
Please be advised when you purchase a service online you agree to the terms and conditions of the particular merchant or service provider and later making fake allegations and demeaning the company is not an ethical behavior.
Please note we have already over looked the fact that you have not paid the total amount of the ticket which you are leaglly liable to pay since you have applied for a chargeback on the amount of USD350.00 and we are still ready to honor the tickets however any accusations of being Scammed or cheated is not legitimate as everything was done with your verbal as well as written authorisation.
Hence there is nothing more we can do beyond letting you travel on a ticket you have not paid for.
Regards
[redacted]
Supervisor Customer Service
[redacted]
ST. LOUIS, MO,XXXXX

I would like to inform that the amount of $436.99 has been refunded to the same form of payment, it may take some time for the funds to be credited back to the customer account. We will also follow up with the customer to check if the refunded amount has been received or not. The customer is also...

most welcome to contact us to check the refund status. I am sorry for the refund process taking so much time and all the hassle that the customer had to go through, we are in constant contact with our bank to see that the refund is processed ASAP.

There has been no reservation in our system under the name [redacted]. In order for us to look into this further the customer must provide a confirmation number and the name of who made the reservation. [redacted]

Initial Business Response /* (1000, 10, 2015/12/02) */
Dear Ms [redacted],
Greetings for the day,
I have gone through the reservation details and what I have observed is that you requested this flight ticket on the 27th October and all the details were sent to you in the email and the agent never...

represented himself as Lufthansa Agent.
Please be advised that this reservation was never confirmed as the credit card provided for the payment was Declined and as per your request the booking was cancelled immediately with no charge to your card.
Hence there is no question of refunding anything because nothing was charged in first place.
You may speak with your credit card company to confirm the same.
In case you claim that there was anything charged you would need to provide the bank statement showing the charge and we will process the refund for the same.
For your reference every company has their own terms and conditions for the services provided and cancellation fee of USD200.00 was a part of it which was clearly mentioned in the email sent to you.
Regards
[redacted]
Supervisor
Customer Service
Farebooth
[redacted]
ST. LOUIS, MO,XXXXX.
Phone: X-XXX-XXX-XXXX