This buyer has been problematic from the very beginning; taking days to reconcile his invoice We know he is lying about certain aspects of this claim, and he knowingly bypassed our professional shipping services, and forced his hand by making us back this enormous lot at great expense We believe the buyer is not being forthright about the condition of items sent, and furthermore is trying to manipulate the system I personally photographed the train engine a gold plated item worth as much as the entire invoice He claims that the electric motor inside the train was "backwards" and corroded This is a flat out lie The Engine was in plastic in the original Styrofoam The box had wear on the outside from Years of storage(They only made this model for one year or so years ago) The exterior boxes condition was clearly photographed in the description It is hard to miss such a thing You'll notice in his complaint that the boxes 'dirty' and full of bugsThe condition of the boxes were clearly photographed, but the items inside were protected by plastic and Styrofoam before the auctionThese items were taken out of the plastic to display at the live auction eventWe photographed the engine, and it doesn't show any signs of corrosion Also no evidence of the engine 'being backwards' exists within the or so photo's he's submitted NoneHe's just overloading everyone with tons of pictures of dirty boxes, and chipped paint on the corners of train houses that sit on the floor He's only photographed the corners of the metal painted train houses that show a minuscule amount of wear in the very corner that probably occurred with being packed in it's original box and shipped by the Buyer using his own FedEx account If these were properly packed and put on a palette (understand the sheer volume and size of these items filled an entire pallet over feet high) His items would not have this wearThe train houses left here in excellent condition Another element of this transaction was that we do not ship, and this is clearly stated in the descriptionWe have the UPS store or other shippers professionally pack and ship The reason this is important is that the buyer insisted that we pack his items FOR HIM At no cost This is not our policy and we agreed to do it as a caveat that he does not hold us responsible After talking, He agreed to this Many of the items did not have boxes and needed custom made outer boxes to protect the originals We paid our employee for a day and half to pack this enormous lot of itemsHis FedEx bill was over dollars If he had these professionally packed and insured for 750, this wouldn't have been a problem Because he used his own FedEx account and had us do all the work - he probably has no recourse with FedEx as he did not purchase shipping insurance Not all pieces included in the lot were new, but old vintage hard to find items, including some of the buildings These are no longer made The ones that were 'like - new' in the box were described that way, the others made no claim In addition The Buyer claimed that the UPS store represented was a thief, and a 'foreigner' and a Muslim (he's actually Hindi) for quoting dollars to pack, insure and crate Furthermore this was a live auction and buyer agreed to our terms of saleNo refunds I answered many question about the items prior to the auction We offered to settle and give him a partial refund He wanted dollars That was outrageous considering his only evidence is some Old original boxes that had some spider webs in themWe hope you reconsider the outcome of this dispute, as this is a case of buyers remorse, and an example of the buyer being extremely aggressive and flat out lying about the items in questionSincerely [redacted] ADDITIONALLY WE HAVE SENT UPS LABELS FOR THE RETURN OF THE TRAIN OVER A MONTH AGO HE HAS BEEN REFUNDED ON THE TRAIN BUT HAS NOT SENT IT BACK IN GOOD FAITH I HAVE ATTACHED A COPY O OF THE SHIPPING LABELS RESPONSE FROM JOHN:HE WAS AN EBAY LIVE AUCTION BIDDER AT OUR AUCTIONHE WAS SLOW PAY,TWO WEEKS! THEN HE WOULD NOT PAY OUR SHIPPER FOR SHIPING BOXES AND WE AT OUR EXPENSE PACKED HIS ITEMS , TRAIN AND TRAIN ROUNDHOUSE HE IS AN INSULATING AND UNTRUTHFUL BUYER AS SOME EBAY BUYERS ARE PROBLEMATIC WE HAVE LEARNED WE BENT OVER BACKWARDS TO HELP HIM USING HIS FED EX SHIPPING LABELS, PACKING VERY LARGE BOXES AT OUR EXPENSE HE FILED A COMPLAINT WITH EBAY WHICH WE LITIGATEDEBAY TOOK THE MONEY FROM OUR PAY PAL ACCOUNT HE SAID THE TRAIN PLUS BUYERS PREMIUM HAD FINGERPRINTS ON IT AND THE MOTOR WAS BACKWARDS HOW CAN IT BE BACKWARDS IF IT GOES BOTH WAYS? SEE ATTACHED IMAGE IT WAS FURTHER LITIGATED BY EBAY AND HE LOST HIS CLAIM HE WAS REQUIRED TO RETURN TRAIN AS WE REFUNDED HIS MONEY THROUGH EBAY AS REQUIRED HE REFUSED TO RETURN TRAINHE STILL HAS THE MONEY AND THE TRAIN WE UNPACKED THE TRAIN FROM AN IMPORTANT TRAIN COLLECTOR JOHN DANIEL , IT WAS BRAND NEW IN BOX WITH PLASTIC UN-REMOVED AND MOLDED STYROFOAM ORIGINAL BOX HE IS LYING HE LOST HIS CLAIM WITH EBAY WHICH HAVE VERY CONSUMER FRIENDLY POLICIESHE HAS NOT RETURNED THE TRAINWE CAN FORWARD EMAIL WHICH CLEARLY SHOW THIS GUY IS A WHACKO AND A RACIST CALLING OUR SHIPPER A MUSLIM , WHO IN REALITY IS FROM INDIA AND SHIPS 95% OF OUR AUCTION ITEMSWITH INSURANCE UPS STORE QUOTED HIM 750,PALATALIZED AND WRAPPED; WHICH IS SAFER THAN REGULAR SHIPPINGHIS FED EX COST WHEN WE PACKED (FOR FREE) AND CREATED LABEL S FOR HIM WAS HE IS UNREASONABLE HE HAS NOT RETURNED THE TRAIN AND HAS THE MONEYWE CAN SEND YOU ALL EBAY AND INVALUABLE AUCTION SITE CORRESPONDENCE HE IS ABUSING THE SYSTEMWE HAVE BEEN IN THE ESTATE AUCTION BUSINESS SINCE -YEARS AND ARE KNOWN AS A REPEATABLE COMPANYYOUR JOHN EUBANKS
Complaint: I am rejecting this response because:Again the seller is a scam artist and a fraudThey have been sent the following information and not responded.The total refund due on the set alone is ($PLUS the shipping and the sellers "Buyers Premium"Here is a copy of the message details sent to them.FedEx[redacted] 409/12/2016Ground[redacted] 009/12/2016Ground55.64These are the tracking numbers from the boxes the set arrived in, this is what I paid$55.64+$54.63=$in shipping plus the buyers premium I was charged, per your invoice of $The total due is the $buyers premium plus $shipping= $You prompt payment will be appreciated aI want this stuff out of my garage asapThanks They still owe me the $328.77!!! For the Set alone.-The shipping is their responsibility per Ebay policy they agreed to when listing the items with Ebay-They are not keeping the "Buyers Premium" $they charged me for defective items they want back-ridiculous!!! Plus they owe $1,for the other items + $"Buyers Premium" + app$dollars shipping on the other auction-($2,222.00) that they will eventually pay when the proper authorities get them.The total still owed is still a combined $2, ($2,+ $328.77)Any reputable business would not be behaving in such a deplorable mannerThey would have admitted their mistakesIssued a proper refundAsked that the negative feedback on Ebay be removedAnd request all pending charge backs and continuing investigations by authorities at Ebay, PayPal, MasterCard and law enforcement be closed
Complaint: I am rejecting this response because:The sellers are liars!!! That don't know what they're doileast when it comes to collector grade trainsThey represented these items as New in The box and they are notWhen I called them out on the condition they claimed they were "displayed" although the dozens of photos I sent them clearly showed they were usedAs collector items they are worth considerably less being in used condition and not new as advertisedThey are used, damaged, corroded and the engine doesn't work and is badly damagedThe engine is also not the model they listedThey listed model # 10-1126-which is a mechanical unitThe model sent to me was actually 10-1126-which has a circuit board in it (electromechanical-big difference!) that does not work, something is wrong with the circuit-board (again they don't know what they're doing in trains) In addition the engine was put back in it's steel shipping frame with the securing hardware left in a ziplock bag next to the engine so there was no protection to keep it from slamming back and forth against the steel causing great damage.Their shipper did not respond to my emails/messagesI called them and spoke to John Eubanks about the shipper who ultimately tried to charge around $which was ridiculousJohn even stated he was having issues with the shipperI told John that I have a FedEx account and that if all these items are new in the box "as advertised" I could just email them prepaid shipping labels, which I did, as long as they would only have to print and apply the labels to the boxesHe agreedAt no point or time did anyone say they had to pack anythingAll this whining and crying about paying an employee to do such a poor packing job was after the fact and irrelevant other than lying and misleading me about all the items being NEW in there factory boxesAll of which are badly water damagedThe items were set in boxes on top of protective covers and packing materials instead of being properly replaced for shippingPathetic.-AT NO TIME WAS THEIR SHIPPER REFERRED TO AS A MUSLIM!!!!!! THEY ARE FLAT OUT RELIGION/RACE BAITING LIARS WHO WILL FIND THEMSELVES IN A DEFAMATION LAWSUITI defy them to show any proof in all the communications back and forth of that flat out lie you lowlifes!-They agreed the items were not as advertised and wanted to settle the matterI paid about 3,all total and offered to settle for Jewels said he had to ask John to confirm and I never heard back from themWhen I followed up all I got were excuses about migraine headaches and a car running into their building etcThey reneged.-They were sent a detailed breakdown of the balance they owe me for the setis what I paid for the set, it does not include the buyers premium and shipping charges they owe meThe breakdown was sent to them and again NO RESPONSE.-One of the turntables pictured was never sent along with some smaller itemsI emailed them about the missing items and again NO RESPONSEThey have been given every chance to settle this matter and issue a refund, again NO RESPONSEMore excuses and lies and like allegedly calling the shipper, I never met!, a MuslimThese are pathetic and can't tell the truth-they deserve to be prosecuted! Regards, [redacted] i
It's pretty simple, the trains have been refunded, and need to be returned It's been over two monthsMrS [redacted] has the trains and has a refund He needs to pay for them, or send back the trains
This buyer has been problematic from the very beginning; taking 12 days to reconcile his invoice. We know he is lying about certain aspects of this claim, and he knowingly bypassed our professional shipping services, and forced his hand by making us back this enormous lot at great expense....
We believe the buyer is not being forthright about the condition of items sent, and furthermore is trying to manipulate the system. I personally photographed the train engine a gold plated item worth as much as the entire invoice. He claims that the electric motor inside the train was "backwards" and corroded. This is a flat out lie. The Engine was in plastic in the original Styrofoam. The box had wear on the outside from Years of storage. (They only made this model for one year 20 or so years ago) The exterior boxes condition was clearly photographed in the description. It is hard to miss such a thing. You'll notice in his complaint that the boxes 'dirty' and full of bugs. The condition of the boxes were clearly photographed, but the items inside were protected by plastic and Styrofoam before the auction. These items were taken out of the plastic to display at the live auction event. We photographed the engine, and it doesn't show any signs of corrosion. Also no evidence of the engine 'being backwards' exists within the 100 or so photo's he's submitted. None. He's just overloading everyone with tons of pictures of dirty boxes, and chipped paint on the corners of train houses that sit on the floor He's only photographed the corners of the metal painted train houses that show a minuscule amount of wear in the very corner that probably occurred with being packed in it's original box and shipped by the Buyer using his own FedEx account. If these were properly packed and put on a palette (understand the sheer volume and size of these items filled an entire pallet over 5 feet high) His items would not have this wear. The train houses left here in excellent condition. Another element of this transaction was that we do not ship, and this is clearly stated in the description. We have the UPS store or other shippers professionally pack and ship. The reason this is important is that the buyer insisted that we pack his items FOR HIM. At no cost. This is not our policy and we agreed to do it as a caveat that he does not hold us responsible. After talking, He agreed to this. Many of the items did not have boxes and needed custom made outer boxes to protect the originals. We paid our employee for a day and half to pack this enormous lot of items. His FedEx bill was over 650 dollars. If he had these professionally packed and insured for 750, this wouldn't have been a problem. Because he used his own FedEx account and had us do all the work - he probably has no recourse with FedEx as he did not purchase shipping insurance. Not all pieces included in the lot were new, but old vintage hard to find items, including some of the buildings. These are no longer made. The ones that were 'like - new' in the box were described that way, the others made no claim. In addition The Buyer claimed that the UPS store represented was a thief, and a 'foreigner' and a Muslim (he's actually Hindi) for quoting 750 dollars to pack, insure and crate. Furthermore this was a live auction and buyer agreed to our terms of sale. No refunds. I answered many question about the items prior to the auction. We offered to settle and give him a partial refund. He wanted 1500 dollars. That was outrageous considering his only evidence is some Old original boxes that had some spider webs in them. We hope you reconsider the outcome of this dispute, as this is a case of buyers remorse, and an example of the buyer being extremely aggressive and flat out lying about the items in question. Sincerely [redacted] ADDITIONALLY WE HAVE SENT UPS LABELS FOR THE RETURN OF THE TRAIN OVER A MONTH AGO. HE HAS BEEN REFUNDED ON THE TRAIN BUT HAS NOT SENT IT BACK IN GOOD FAITH. I HAVE ATTACHED A COPY O OF THE SHIPPING LABELS RESPONSE FROM JOHN:HE WAS AN EBAY LIVE AUCTION BIDDER AT OUR AUCTION. HE WAS SLOW PAY,TWO WEEKS! THEN HE WOULD NOT PAY OUR SHIPPER FOR SHIPING 13 BOXES AND WE AT OUR EXPENSE PACKED HIS ITEMS , TRAIN AND TRAIN ROUNDHOUSE. HE IS AN INSULATING AND UNTRUTHFUL BUYER AS SOME EBAY BUYERS ARE PROBLEMATIC WE HAVE LEARNED. WE BENT OVER BACKWARDS TO HELP HIM USING HIS FED EX SHIPPING LABELS, PACKING 13 VERY LARGE BOXES AT OUR EXPENSE. HE FILED A COMPLAINT WITH EBAY WHICH WE LITIGATED. EBAY TOOK THE MONEY FROM OUR PAY PAL ACCOUNT. HE SAID THE TRAIN 950.00 PLUS BUYERS PREMIUM HAD FINGERPRINTS ON IT AND THE MOTOR WAS BACKWARDS. HOW CAN IT BE BACKWARDS IF IT GOES BOTH WAYS? SEE ATTACHED IMAGE. IT WAS FURTHER LITIGATED BY EBAY AND HE LOST HIS CLAIM. HE WAS REQUIRED TO RETURN TRAIN AS WE REFUNDED HIS MONEY THROUGH EBAY AS REQUIRED. HE REFUSED TO RETURN TRAIN. HE STILL HAS THE MONEY AND THE TRAIN. WE UNPACKED THE TRAIN FROM AN IMPORTANT TRAIN COLLECTOR JOHN DANIEL , IT WAS BRAND NEW IN BOX WITH PLASTIC UN-REMOVED AND MOLDED STYROFOAM ORIGINAL BOX. HE IS LYING . HE LOST HIS CLAIM WITH EBAY WHICH HAVE VERY CONSUMER FRIENDLY POLICIES. HE HAS NOT RETURNED THE TRAIN. WE CAN FORWARD EMAIL WHICH CLEARLY SHOW THIS GUY IS A WHACKO AND A RACIST CALLING OUR SHIPPER A MUSLIM , WHO IN REALITY IS FROM INDIA AND SHIPS 95% OF OUR AUCTION ITEMS. WITH INSURANCE UPS STORE QUOTED HIM 750,00 PALATALIZED AND WRAPPED; WHICH IS SAFER THAN REGULAR SHIPPING. HIS FED EX COST WHEN WE PACKED (FOR FREE) AND CREATED LABEL S FOR HIM WAS 660.00 HE IS UNREASONABLE . HE HAS NOT RETURNED THE TRAIN AND HAS THE MONEY. WE CAN SEND YOU ALL EBAY AND INVALUABLE AUCTION SITE CORRESPONDENCE. HE IS ABUSING THE SYSTEM. WE HAVE BEEN IN THE ESTATE AUCTION BUSINESS SINCE 1964 -52 YEARS AND ARE KNOWN AS A REPEATABLE COMPANY. YOUR JOHN EUBANKS
Complaint: 11789445
I am rejecting this response because:The sellers are liars!!! That don't know what they're doing-at least when it comes to collector grade trains. They represented these items as New in The box and they are not. When I called them out on the condition they claimed they were "displayed" although the dozens of photos I sent them clearly showed they were used. As collector items they are worth considerably less being in used condition and not new as advertised. They are used, damaged, corroded and the engine doesn't work and is badly damaged. The engine is also not the model they listed. They listed model # 10-1126-0 which is a mechanical unit. The model sent to me was actually 10-1126-1 which has a circuit board in it (electromechanical-big difference!) that does not work, something is wrong with the circuit-board (again they don't know what they're doing in trains) In addition the engine was put back in it's steel shipping frame with the securing hardware left in a ziplock bag next to the engine so there was no protection to keep it from slamming back and forth against the steel causing great damage.Their shipper did not respond to my emails/messages. I called them and spoke to John Eubanks about the shipper who ultimately tried to charge around $850.00 which was ridiculous. John even stated he was having issues with the shipper. I told John that I have a FedEx account and that if all these items are new in the box "as advertised" I could just email them prepaid shipping labels, which I did, as long as they would only have to print and apply the labels to the boxes. He agreed. At no point or time did anyone say they had to pack anything. All this whining and crying about paying an employee to do such a poor packing job was after the fact and irrelevant other than lying and misleading me about all the items being NEW in there factory boxes. All of which are badly water damaged. The items were set in boxes on top of protective covers and packing materials instead of being properly replaced for shipping. Pathetic.-AT NO TIME WAS THEIR SHIPPER REFERRED TO AS A MUSLIM!!!!!! THEY ARE FLAT OUT RELIGION/RACE BAITING LIARS WHO WILL FIND THEMSELVES IN A DEFAMATION LAWSUIT. I defy them to show any proof in all the communications back and forth of that flat out lie you lowlifes!-They agreed the items were not as advertised and wanted to settle the matter. I paid about 3,500.00 all total and offered to settle for 1500.00. Jewels said he had to ask John to confirm and I never heard back from them. When I followed up all I got were excuses about migraine headaches and a car running into their building etc. They reneged.-They were sent a detailed breakdown of the balance they owe me for the set. 950.00 is what I paid for the set, it does not include the buyers premium and shipping charges they owe me. The breakdown was sent to them and again NO RESPONSE.-One of the turntables pictured was never sent along with some smaller items. I emailed them about the missing items and again NO RESPONSE. They have been given every chance to settle this matter and issue a refund, again NO RESPONSE. More excuses and lies and like allegedly calling the shipper, I never met!, a Muslim. These 2 are pathetic and can't tell the truth-they deserve to be prosecuted!
Regards,
[redacted]i
Complaint: 11789445
I am rejecting this response because:Again the seller is a scam artist and a fraud. They have been sent the following information and not responded.The total refund due on the set alone is ($950.00 PLUS the shipping and the sellers "Buyers Premium". Here is a copy of the message details sent to them.FedEx79[redacted]409/12/2016Ground54.6379[redacted]009/12/2016Ground55.64Th...⇄ are the 2 tracking numbers from the boxes the set arrived in, this is what I paid. $55.64+$54.63=$110.27 in shipping plus the buyers premium I was charged, per your invoice of $218.50. The total due is the $218.50 buyers premium plus $110.27 shipping= $328.77. You prompt payment will be appreciated aI want this stuff out of my garage asap. Thanks
They still owe me the $328.77!!! For the Set alone.-The shipping is their responsibility per Ebay policy they agreed to when listing the items with Ebay-They are not keeping the "Buyers Premium" $218.50 they charged me for defective items they want back-ridiculous!!! Plus they owe $1,400.00 for the other items + $322.00 "Buyers Premium" + app. $500.00 dollars shipping on the other auction-($2,222.00) that they will eventually pay when the proper authorities get them.The total still owed is still a combined $2,528.77 ($2,220.00 + $328.77)Any reputable business would not be behaving in such a deplorable manner. They would have admitted their mistakes. Issued a proper refund. Asked that the negative feedback on Ebay be removed. And request all pending charge backs and continuing investigations by authorities at Ebay, PayPal, MasterCard and law enforcement be closed.
It's pretty simple, the trains have been refunded, and need to be returned. It's been over two months. Mr. S[redacted] has the trains and has a refund. He needs to pay for them, or send back the trains.
This buyer has been problematic from the very beginning; taking days to reconcile his invoice We know he is lying about certain aspects of this claim, and he knowingly bypassed our professional shipping services, and forced his hand by making us back this enormous lot at great expense We believe the buyer is not being forthright about the condition of items sent, and furthermore is trying to manipulate the system I personally photographed the train engine a gold plated item worth as much as the entire invoice He claims that the electric motor inside the train was "backwards" and corroded This is a flat out lie The Engine was in plastic in the original Styrofoam The box had wear on the outside from Years of storage(They only made this model for one year or so years ago) The exterior boxes condition was clearly photographed in the description It is hard to miss such a thing You'll notice in his complaint that the boxes 'dirty' and full of bugsThe condition of the boxes were clearly photographed, but the items inside were protected by plastic and Styrofoam before the auctionThese items were taken out of the plastic to display at the live auction eventWe photographed the engine, and it doesn't show any signs of corrosion Also no evidence of the engine 'being backwards' exists within the or so photo's he's submitted NoneHe's just overloading everyone with tons of pictures of dirty boxes, and chipped paint on the corners of train houses that sit on the floor He's only photographed the corners of the metal painted train houses that show a minuscule amount of wear in the very corner that probably occurred with being packed in it's original box and shipped by the Buyer using his own FedEx account If these were properly packed and put on a palette (understand the sheer volume and size of these items filled an entire pallet over feet high) His items would not have this wearThe train houses left here in excellent condition Another element of this transaction was that we do not ship, and this is clearly stated in the descriptionWe have the UPS store or other shippers professionally pack and ship The reason this is important is that the buyer insisted that we pack his items FOR HIM At no cost This is not our policy and we agreed to do it as a caveat that he does not hold us responsible After talking, He agreed to this Many of the items did not have boxes and needed custom made outer boxes to protect the originals We paid our employee for a day and half to pack this enormous lot of itemsHis FedEx bill was over dollars If he had these professionally packed and insured for 750, this wouldn't have been a problem Because he used his own FedEx account and had us do all the work - he probably has no recourse with FedEx as he did not purchase shipping insurance Not all pieces included in the lot were new, but old vintage hard to find items, including some of the buildings These are no longer made The ones that were 'like - new' in the box were described that way, the others made no claim In addition The Buyer claimed that the UPS store represented was a thief, and a 'foreigner' and a Muslim (he's actually Hindi) for quoting dollars to pack, insure and crate Furthermore this was a live auction and buyer agreed to our terms of saleNo refunds I answered many question about the items prior to the auction We offered to settle and give him a partial refund He wanted dollars That was outrageous considering his only evidence is some Old original boxes that had some spider webs in themWe hope you reconsider the outcome of this dispute, as this is a case of buyers remorse, and an example of the buyer being extremely aggressive and flat out lying about the items in questionSincerely [redacted] ADDITIONALLY WE HAVE SENT UPS LABELS FOR THE RETURN OF THE TRAIN OVER A MONTH AGO HE HAS BEEN REFUNDED ON THE TRAIN BUT HAS NOT SENT IT BACK IN GOOD FAITH I HAVE ATTACHED A COPY O OF THE SHIPPING LABELS RESPONSE FROM JOHN:HE WAS AN EBAY LIVE AUCTION BIDDER AT OUR AUCTIONHE WAS SLOW PAY,TWO WEEKS! THEN HE WOULD NOT PAY OUR SHIPPER FOR SHIPING BOXES AND WE AT OUR EXPENSE PACKED HIS ITEMS , TRAIN AND TRAIN ROUNDHOUSE HE IS AN INSULATING AND UNTRUTHFUL BUYER AS SOME EBAY BUYERS ARE PROBLEMATIC WE HAVE LEARNED WE BENT OVER BACKWARDS TO HELP HIM USING HIS FED EX SHIPPING LABELS, PACKING VERY LARGE BOXES AT OUR EXPENSE HE FILED A COMPLAINT WITH EBAY WHICH WE LITIGATEDEBAY TOOK THE MONEY FROM OUR PAY PAL ACCOUNT HE SAID THE TRAIN PLUS BUYERS PREMIUM HAD FINGERPRINTS ON IT AND THE MOTOR WAS BACKWARDS HOW CAN IT BE BACKWARDS IF IT GOES BOTH WAYS? SEE ATTACHED IMAGE IT WAS FURTHER LITIGATED BY EBAY AND HE LOST HIS CLAIM HE WAS REQUIRED TO RETURN TRAIN AS WE REFUNDED HIS MONEY THROUGH EBAY AS REQUIRED HE REFUSED TO RETURN TRAINHE STILL HAS THE MONEY AND THE TRAIN WE UNPACKED THE TRAIN FROM AN IMPORTANT TRAIN COLLECTOR JOHN DANIEL , IT WAS BRAND NEW IN BOX WITH PLASTIC UN-REMOVED AND MOLDED STYROFOAM ORIGINAL BOX HE IS LYING HE LOST HIS CLAIM WITH EBAY WHICH HAVE VERY CONSUMER FRIENDLY POLICIESHE HAS NOT RETURNED THE TRAINWE CAN FORWARD EMAIL WHICH CLEARLY SHOW THIS GUY IS A WHACKO AND A RACIST CALLING OUR SHIPPER A MUSLIM , WHO IN REALITY IS FROM INDIA AND SHIPS 95% OF OUR AUCTION ITEMSWITH INSURANCE UPS STORE QUOTED HIM 750,PALATALIZED AND WRAPPED; WHICH IS SAFER THAN REGULAR SHIPPINGHIS FED EX COST WHEN WE PACKED (FOR FREE) AND CREATED LABEL S FOR HIM WAS HE IS UNREASONABLE HE HAS NOT RETURNED THE TRAIN AND HAS THE MONEYWE CAN SEND YOU ALL EBAY AND INVALUABLE AUCTION SITE CORRESPONDENCE HE IS ABUSING THE SYSTEMWE HAVE BEEN IN THE ESTATE AUCTION BUSINESS SINCE -YEARS AND ARE KNOWN AS A REPEATABLE COMPANYYOUR JOHN EUBANKS
Complaint: I am rejecting this response because:Again the seller is a scam artist and a fraudThey have been sent the following information and not responded.The total refund due on the set alone is ($PLUS the shipping and the sellers "Buyers Premium"Here is a copy of the message details sent to them.FedEx[redacted] 409/12/2016Ground[redacted] 009/12/2016Ground55.64These are the tracking numbers from the boxes the set arrived in, this is what I paid$55.64+$54.63=$in shipping plus the buyers premium I was charged, per your invoice of $The total due is the $buyers premium plus $shipping= $You prompt payment will be appreciated aI want this stuff out of my garage asapThanks They still owe me the $328.77!!! For the Set alone.-The shipping is their responsibility per Ebay policy they agreed to when listing the items with Ebay-They are not keeping the "Buyers Premium" $they charged me for defective items they want back-ridiculous!!! Plus they owe $1,for the other items + $"Buyers Premium" + app$dollars shipping on the other auction-($2,222.00) that they will eventually pay when the proper authorities get them.The total still owed is still a combined $2, ($2,+ $328.77)Any reputable business would not be behaving in such a deplorable mannerThey would have admitted their mistakesIssued a proper refundAsked that the negative feedback on Ebay be removedAnd request all pending charge backs and continuing investigations by authorities at Ebay, PayPal, MasterCard and law enforcement be closed
Complaint: I am rejecting this response because:The sellers are liars!!! That don't know what they're doileast when it comes to collector grade trainsThey represented these items as New in The box and they are notWhen I called them out on the condition they claimed they were "displayed" although the dozens of photos I sent them clearly showed they were usedAs collector items they are worth considerably less being in used condition and not new as advertisedThey are used, damaged, corroded and the engine doesn't work and is badly damagedThe engine is also not the model they listedThey listed model # 10-1126-which is a mechanical unitThe model sent to me was actually 10-1126-which has a circuit board in it (electromechanical-big difference!) that does not work, something is wrong with the circuit-board (again they don't know what they're doing in trains) In addition the engine was put back in it's steel shipping frame with the securing hardware left in a ziplock bag next to the engine so there was no protection to keep it from slamming back and forth against the steel causing great damage.Their shipper did not respond to my emails/messagesI called them and spoke to John Eubanks about the shipper who ultimately tried to charge around $which was ridiculousJohn even stated he was having issues with the shipperI told John that I have a FedEx account and that if all these items are new in the box "as advertised" I could just email them prepaid shipping labels, which I did, as long as they would only have to print and apply the labels to the boxesHe agreedAt no point or time did anyone say they had to pack anythingAll this whining and crying about paying an employee to do such a poor packing job was after the fact and irrelevant other than lying and misleading me about all the items being NEW in there factory boxesAll of which are badly water damagedThe items were set in boxes on top of protective covers and packing materials instead of being properly replaced for shippingPathetic.-AT NO TIME WAS THEIR SHIPPER REFERRED TO AS A MUSLIM!!!!!! THEY ARE FLAT OUT RELIGION/RACE BAITING LIARS WHO WILL FIND THEMSELVES IN A DEFAMATION LAWSUITI defy them to show any proof in all the communications back and forth of that flat out lie you lowlifes!-They agreed the items were not as advertised and wanted to settle the matterI paid about 3,all total and offered to settle for Jewels said he had to ask John to confirm and I never heard back from themWhen I followed up all I got were excuses about migraine headaches and a car running into their building etcThey reneged.-They were sent a detailed breakdown of the balance they owe me for the setis what I paid for the set, it does not include the buyers premium and shipping charges they owe meThe breakdown was sent to them and again NO RESPONSE.-One of the turntables pictured was never sent along with some smaller itemsI emailed them about the missing items and again NO RESPONSEThey have been given every chance to settle this matter and issue a refund, again NO RESPONSEMore excuses and lies and like allegedly calling the shipper, I never met!, a MuslimThese are pathetic and can't tell the truth-they deserve to be prosecuted! Regards, [redacted] i
It's pretty simple, the trains have been refunded, and need to be returned It's been over two monthsMrS [redacted] has the trains and has a refund He needs to pay for them, or send back the trains
This buyer has been problematic from the very beginning; taking 12 days to reconcile his invoice. We know he is lying about certain aspects of this claim, and he knowingly bypassed our professional shipping services, and forced his hand by making us back this enormous lot at great expense....
We believe the buyer is not being forthright about the condition of items sent, and furthermore is trying to manipulate the system. I personally photographed the train engine a gold plated item worth as much as the entire invoice. He claims that the electric motor inside the train was "backwards" and corroded. This is a flat out lie. The Engine was in plastic in the original Styrofoam. The box had wear on the outside from Years of storage. (They only made this model for one year 20 or so years ago) The exterior boxes condition was clearly photographed in the description. It is hard to miss such a thing. You'll notice in his complaint that the boxes 'dirty' and full of bugs. The condition of the boxes were clearly photographed, but the items inside were protected by plastic and Styrofoam before the auction. These items were taken out of the plastic to display at the live auction event. We photographed the engine, and it doesn't show any signs of corrosion. Also no evidence of the engine 'being backwards' exists within the 100 or so photo's he's submitted. None. He's just overloading everyone with tons of pictures of dirty boxes, and chipped paint on the corners of train houses that sit on the floor He's only photographed the corners of the metal painted train houses that show a minuscule amount of wear in the very corner that probably occurred with being packed in it's original box and shipped by the Buyer using his own FedEx account. If these were properly packed and put on a palette (understand the sheer volume and size of these items filled an entire pallet over 5 feet high) His items would not have this wear. The train houses left here in excellent condition. Another element of this transaction was that we do not ship, and this is clearly stated in the description. We have the UPS store or other shippers professionally pack and ship. The reason this is important is that the buyer insisted that we pack his items FOR HIM. At no cost. This is not our policy and we agreed to do it as a caveat that he does not hold us responsible. After talking, He agreed to this. Many of the items did not have boxes and needed custom made outer boxes to protect the originals. We paid our employee for a day and half to pack this enormous lot of items. His FedEx bill was over 650 dollars. If he had these professionally packed and insured for 750, this wouldn't have been a problem. Because he used his own FedEx account and had us do all the work - he probably has no recourse with FedEx as he did not purchase shipping insurance. Not all pieces included in the lot were new, but old vintage hard to find items, including some of the buildings. These are no longer made. The ones that were 'like - new' in the box were described that way, the others made no claim. In addition The Buyer claimed that the UPS store represented was a thief, and a 'foreigner' and a Muslim (he's actually Hindi) for quoting 750 dollars to pack, insure and crate. Furthermore this was a live auction and buyer agreed to our terms of sale. No refunds. I answered many question about the items prior to the auction. We offered to settle and give him a partial refund. He wanted 1500 dollars. That was outrageous considering his only evidence is some Old original boxes that had some spider webs in them. We hope you reconsider the outcome of this dispute, as this is a case of buyers remorse, and an example of the buyer being extremely aggressive and flat out lying about the items in question. Sincerely [redacted] ADDITIONALLY WE HAVE SENT UPS LABELS FOR THE RETURN OF THE TRAIN OVER A MONTH AGO. HE HAS BEEN REFUNDED ON THE TRAIN BUT HAS NOT SENT IT BACK IN GOOD FAITH. I HAVE ATTACHED A COPY O OF THE SHIPPING LABELS RESPONSE FROM JOHN:HE WAS AN EBAY LIVE AUCTION BIDDER AT OUR AUCTION. HE WAS SLOW PAY,TWO WEEKS! THEN HE WOULD NOT PAY OUR SHIPPER FOR SHIPING 13 BOXES AND WE AT OUR EXPENSE PACKED HIS ITEMS , TRAIN AND TRAIN ROUNDHOUSE. HE IS AN INSULATING AND UNTRUTHFUL BUYER AS SOME EBAY BUYERS ARE PROBLEMATIC WE HAVE LEARNED. WE BENT OVER BACKWARDS TO HELP HIM USING HIS FED EX SHIPPING LABELS, PACKING 13 VERY LARGE BOXES AT OUR EXPENSE. HE FILED A COMPLAINT WITH EBAY WHICH WE LITIGATED. EBAY TOOK THE MONEY FROM OUR PAY PAL ACCOUNT. HE SAID THE TRAIN 950.00 PLUS BUYERS PREMIUM HAD FINGERPRINTS ON IT AND THE MOTOR WAS BACKWARDS. HOW CAN IT BE BACKWARDS IF IT GOES BOTH WAYS? SEE ATTACHED IMAGE. IT WAS FURTHER LITIGATED BY EBAY AND HE LOST HIS CLAIM. HE WAS REQUIRED TO RETURN TRAIN AS WE REFUNDED HIS MONEY THROUGH EBAY AS REQUIRED. HE REFUSED TO RETURN TRAIN. HE STILL HAS THE MONEY AND THE TRAIN. WE UNPACKED THE TRAIN FROM AN IMPORTANT TRAIN COLLECTOR JOHN DANIEL , IT WAS BRAND NEW IN BOX WITH PLASTIC UN-REMOVED AND MOLDED STYROFOAM ORIGINAL BOX. HE IS LYING . HE LOST HIS CLAIM WITH EBAY WHICH HAVE VERY CONSUMER FRIENDLY POLICIES. HE HAS NOT RETURNED THE TRAIN. WE CAN FORWARD EMAIL WHICH CLEARLY SHOW THIS GUY IS A WHACKO AND A RACIST CALLING OUR SHIPPER A MUSLIM , WHO IN REALITY IS FROM INDIA AND SHIPS 95% OF OUR AUCTION ITEMS. WITH INSURANCE UPS STORE QUOTED HIM 750,00 PALATALIZED AND WRAPPED; WHICH IS SAFER THAN REGULAR SHIPPING. HIS FED EX COST WHEN WE PACKED (FOR FREE) AND CREATED LABEL S FOR HIM WAS 660.00 HE IS UNREASONABLE . HE HAS NOT RETURNED THE TRAIN AND HAS THE MONEY. WE CAN SEND YOU ALL EBAY AND INVALUABLE AUCTION SITE CORRESPONDENCE. HE IS ABUSING THE SYSTEM. WE HAVE BEEN IN THE ESTATE AUCTION BUSINESS SINCE 1964 -52 YEARS AND ARE KNOWN AS A REPEATABLE COMPANY. YOUR JOHN EUBANKS
Complaint: 11789445
I am rejecting this response because:The sellers are liars!!! That don't know what they're doing-at least when it comes to collector grade trains. They represented these items as New in The box and they are not. When I called them out on the condition they claimed they were "displayed" although the dozens of photos I sent them clearly showed they were used. As collector items they are worth considerably less being in used condition and not new as advertised. They are used, damaged, corroded and the engine doesn't work and is badly damaged. The engine is also not the model they listed. They listed model # 10-1126-0 which is a mechanical unit. The model sent to me was actually 10-1126-1 which has a circuit board in it (electromechanical-big difference!) that does not work, something is wrong with the circuit-board (again they don't know what they're doing in trains) In addition the engine was put back in it's steel shipping frame with the securing hardware left in a ziplock bag next to the engine so there was no protection to keep it from slamming back and forth against the steel causing great damage.Their shipper did not respond to my emails/messages. I called them and spoke to John Eubanks about the shipper who ultimately tried to charge around $850.00 which was ridiculous. John even stated he was having issues with the shipper. I told John that I have a FedEx account and that if all these items are new in the box "as advertised" I could just email them prepaid shipping labels, which I did, as long as they would only have to print and apply the labels to the boxes. He agreed. At no point or time did anyone say they had to pack anything. All this whining and crying about paying an employee to do such a poor packing job was after the fact and irrelevant other than lying and misleading me about all the items being NEW in there factory boxes. All of which are badly water damaged. The items were set in boxes on top of protective covers and packing materials instead of being properly replaced for shipping. Pathetic.-AT NO TIME WAS THEIR SHIPPER REFERRED TO AS A MUSLIM!!!!!! THEY ARE FLAT OUT RELIGION/RACE BAITING LIARS WHO WILL FIND THEMSELVES IN A DEFAMATION LAWSUIT. I defy them to show any proof in all the communications back and forth of that flat out lie you lowlifes!-They agreed the items were not as advertised and wanted to settle the matter. I paid about 3,500.00 all total and offered to settle for 1500.00. Jewels said he had to ask John to confirm and I never heard back from them. When I followed up all I got were excuses about migraine headaches and a car running into their building etc. They reneged.-They were sent a detailed breakdown of the balance they owe me for the set. 950.00 is what I paid for the set, it does not include the buyers premium and shipping charges they owe me. The breakdown was sent to them and again NO RESPONSE.-One of the turntables pictured was never sent along with some smaller items. I emailed them about the missing items and again NO RESPONSE. They have been given every chance to settle this matter and issue a refund, again NO RESPONSE. More excuses and lies and like allegedly calling the shipper, I never met!, a Muslim. These 2 are pathetic and can't tell the truth-they deserve to be prosecuted!
Regards,
[redacted]i
Complaint: 11789445
I am rejecting this response because:Again the seller is a scam artist and a fraud. They have been sent the following information and not responded.The total refund due on the set alone is ($950.00 PLUS the shipping and the sellers "Buyers Premium". Here is a copy of the message details sent to them.FedEx79[redacted]409/12/2016Ground54.6379[redacted]009/12/2016Ground55.64Th...⇄ are the 2 tracking numbers from the boxes the set arrived in, this is what I paid. $55.64+$54.63=$110.27 in shipping plus the buyers premium I was charged, per your invoice of $218.50. The total due is the $218.50 buyers premium plus $110.27 shipping= $328.77. You prompt payment will be appreciated aI want this stuff out of my garage asap. Thanks
They still owe me the $328.77!!! For the Set alone.-The shipping is their responsibility per Ebay policy they agreed to when listing the items with Ebay-They are not keeping the "Buyers Premium" $218.50 they charged me for defective items they want back-ridiculous!!! Plus they owe $1,400.00 for the other items + $322.00 "Buyers Premium" + app. $500.00 dollars shipping on the other auction-($2,222.00) that they will eventually pay when the proper authorities get them.The total still owed is still a combined $2,528.77 ($2,220.00 + $328.77)Any reputable business would not be behaving in such a deplorable manner. They would have admitted their mistakes. Issued a proper refund. Asked that the negative feedback on Ebay be removed. And request all pending charge backs and continuing investigations by authorities at Ebay, PayPal, MasterCard and law enforcement be closed.
It's pretty simple, the trains have been refunded, and need to be returned. It's been over two months. Mr. S[redacted] has the trains and has a refund. He needs to pay for them, or send back the trains.