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Farm Basket Reviews (21)

Complaint: [redacted] I am rejecting this response because:The complaint was made regarding the parts I purchased and installed on the vehicle prior to the problem or the issued with the truck being addressed The business's response does not address the $ I put into the truck nor does it acknowledge the 10+ credit inquiries Instead, the response of the business is regarding the matter in which they fixed outside of this complaint process Regards, [redacted] ***

[redacted] gmI AM LOOKING INTO IT.Will CALL CUSTOMER

we will have a salesmanager call customer and try to resolve it

As a dealership we did everything we were obligated to do We helped the customer cancel all his aftermarket products, and sent refunds to his lienholder I spoke to the gap insurance company this morning, and they told me that they notified the customer in July that because of skipped or missed payments to Security Service FCU, that the gap insurance was not going to cover those payments, therefore leaving a negative gap coverage amount After his insurance company made payment to the bank and his cancellations were applied to the account, there was still a deficiency on the account that is the customer's responsibility The dealership is in no way responsible for this deficiency owed to SSFCU, nor have we done anything to slight the customer, as [redacted] went out of his way to ensure that the customer was helped in a timely manner by having all his cancellations processed one week after the customer notified us of his request to cancel those products We have attached a copy of the gap insurance reimbursement worksheet from the insurance company If the customer has any further questions or needs better explanations, they need to contact Security Service and Service Lloyd's insurance company The dealership has done everything it is responsible for in this situation

Revdex.com: complaint ID [redacted] , and will contact them about bringing my vehicle in for a follow up compression testI refuse to pay for this test they are wanting.Will you contact me to let me know if your going call them or do I need to do that Regards, [redacted] ***

Here is our response: Unfortunately, there is risk associated with buying very high mileage used vehicles We did put this vehicle through the service department and had a complete inspection/repair done The warranty company would not cover the vibrating from the engine because is a common symptom of a high mileage Ford engine and not an actual problem The Ford service department agreed with this also We did offer to fix the parking break cable that was worn at no charge This was not satisfactory to our customer, so we offered a full refund which was accepted

Complaint: [redacted] I am rejecting this response because: You are clearly not mailing just your client base You are hitting honeypots plus now my own personal address These are addresses that only exist in spam lists because they've been scraped off of the internet You have ignored previous complaints that I have sent to your company I don't even live in Texas.I had to file this Revdex.com complaint just to get your company to pay attention.The original request for resolution remains In addition, the request for confirming all address on your mail list is also requested If you're hitting addresses that did not confirm addition to your mail list, I have a feeling that more can be found on there.A professional response is also requested instead of one that looks like it belongs on a Facebook page Regards, Dr [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***

According to the attached invoice our compression test indicated that cylinder had PSI compression, and cylinder had PSI compressionThe vehicle needs to be brought in so we can verify our readings as opposed to the readings of the mechanic in Dripping SpringsIf our initial tests
were inaccurate we will look into a refund for the customerPlease let me know when we can schedule this inspection. *** ***Bluebonnet Chrysler/Dodge/Ram

we are sorry for this problem.I don't understand how it could be.we email to only our customer base.could you please send me a copy of the email you received.I think we have a mistake here and have your email address in error in our system.we would like to apologize and will remove your
emails

please have this customer call me at ***

Hello, My complaint has been resolved by the businessLet me know if you need anything from me ***

have him call me ***

*** *** spoke with clientClient requested tank of fuel, interior detail, top off DEF fluid, and clean interior of vehicle*** agreed to customer's requestsClient will call *** when available to have said services completedCustomer also requested transfer of leather protection plan
Leather protection plan available at any local *** *** locations

Complaint: [redacted]
I am rejecting this response because:The complaint was made regarding the parts I purchased and installed on the vehicle prior to the problem or the issued with the truck being addressed.  The business's response does not address the $ I put into the truck nor does it acknowledge the 10+ credit inquiries.  Instead, the response of the business is regarding the matter in which they fixed outside of this complaint process.  
Regards,
[redacted]

As a dealership we did everything we were obligated to do.  We helped the customer cancel all his aftermarket products, and sent refunds to his lienholder.  I spoke to the gap insurance company this morning, and they told me that they notified the customer in July that because of skipped...

or missed payments to Security Service FCU, that the gap insurance was not going to cover those payments, therefore leaving a negative gap coverage amount.  After his insurance company made payment to the bank and his cancellations were applied to the account, there was still a deficiency on the account that is the customer's responsibility.  The dealership is in no way responsible for this deficiency owed to SSFCU, nor have we done anything to slight the customer, as [redacted] went out of his way to ensure that the customer was helped in a timely manner by having all his cancellations processed one week after the customer notified us of his request to cancel those products.  We have attached a copy of the gap insurance reimbursement worksheet from the insurance company.  If the customer has any further questions or needs better explanations, they need to contact Security Service and Service Lloyd's insurance company.  The dealership has done everything it is responsible for in this situation.

Revdex.com:
  complaint ID [redacted],  and will contact them about bringing my vehicle in for a follow up compression test. I refuse to pay for this test they are wanting.Will you contact me to let me know if your going . call them or do I need to do that
Regards,
[redacted]

we will have a salesmanager call customer and try to resolve it.

Complaint: [redacted]
I am rejecting this response because:
You are clearly not mailing just your client base.  You are hitting 17 honeypots plus now my own personal address.  These are addresses that only exist in spam lists because they've been scraped off of the internet.  You have ignored previous complaints that I have sent to your company.  I don't even live in Texas.I had to file this Revdex.com complaint just to get your company to pay attention.The original request for resolution remains.  In addition, the request for confirming all address on your mail list is also requested.  If you're hitting 18 addresses that did not confirm addition to your mail list, I have a feeling that more can be found on there.A professional response is also requested instead of one that looks like it belongs on a Facebook page.
Regards,
Dr. [redacted]

[redacted] gmI AM LOOKING INTO IT.Will CALL CUSTOMER

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