Farm Bureau Financial Services

Revdex.com:
Thank you for your prompt attention to my complaint. About an hour after I submitted the complaint, a member of the business contacted me and was able to figure out the issue and resolve it that day to my full satisfaction. I'd like to either amend the
complaint or have it dismissed altogether. I don't know what the next step is so please advise at your earliest convenience.Thank you again,
*** ***

Mr*** is an owner in the Lago Estancia HOA. Each community, based upon their governing documents and/or state statute, has a date prescribed as late, if their assessment is not paid. All assessments are due on the first of the month. The late date for Lago Estancia is the
15th. In January, Mr***'s assessment payment was not received until the 20th, which is why a late fee of $was assessed, not because he under paid the assessment by $2.00. The collection policy of each community is different and Lago Estancia also has delinquency interest that is applied as of the 30th. Because of the $short pay, interest of $ was applied. We did receive Mr***'s late fee and short pay for the January assessment. However, in February his payment of $ was received on the 17th, after the assessment of another late fee for February. I also see notations that Mr*** was provided with a ledger on his account on 3/and spoke to our staff. Further, Mr*** would have received correspondence from the association that indicates when the assessment is due and when it is late. He would have received this when he purchased his home in April (attached) and again in November/December, (attached) as well as the late date printed on his payment coupons. Again, Mr*** is being charged a late fee because his payments were late in January and February. Not because of the $short pay or the interest. Too, if Mr*** uses billpay through his bank, he needs to understand that the bank contracts with a 3rd party, who actually prints a check and mails it to our lockbox. Even if he requests a check to be sent on time, the preparation of the check and the mailing could be a reason for the delay. He should set the payment earlier or actually mail the check himself. We offer free ACH services to our association members

On Friday, December 18th, this homeowner notified our office in the morning that his check for $had been processed by the bank at $455. His check was sent to our bank's lockbox system and the scanning equipment picked it up as $(see attached) instead of $155. Although Mr*** claims that this was an ACH that we drafted, it was not initiated by our office. It was simply the bank's equipment reading the first digit as a "4" instead of a "1". We receive a lot of a calls each day, and our receptionist connected him with our Accounting Dept., which if staff is on the phone, it goes to their voicemail. Mr*** also contacted me through our website at 12:38, which I was at lunch, but responded to him at 1:40. Our lunch hour on Friday ran a little long, because we were having an office Christmas lunch and gift exchange. Mr*** replaced back to me at 1:43, indicating that our Accounting Deptwas working on the issue. Our staff contacted the bank, determined that the fastest way to provide him with the $300, was to manually cut a check from the HOAs account and Mr*** came to our office, which we remained after closing to accommodate him, to pick up the check, as he didn't want to wait for us to mail it to him. We even gave him a Starbuck's Gift Card for his troubles. There was no error on our part, it was a banking error made at the lockbox. We did all we could and more to help take care of the error. I am sure that Mr***, will confirm this reply. Jean-Marie B***, President