Farm Bureau Insurance

Thank you for once again contacting Cathay Pacific Airways on behalf of [redacted]. I am pleased to let you know that we have corresponded with [redacted] directly and on ** June 2015 she finally accepted our settlement offer of CAD 1961 + CAD 500 as a full and final goodwill offer. Our office in Toronto is in the process of sending [redacted] an additional cheque for CAD 500. Thank you once again for giving us a opportunity to clarify our position. Please do not hesitate to contact us should you have any further questions. Sincerely, [redacted]
[redacted]
[redacted]

Thank you for contacting Cathay Pacific Airways once again on behalf of [redacted]. Please be advised that since [redacted] wanted a copy of the letter informing of the delay, we sent her a copy of the same directly to her on ** November 2015.(see email below). As we have not heard back from her we consider this case closed on our end. In closing, we thank you for giving us a opportunity to clarify our position. We once again offer our sincere apologies for any inconvenience [redacted] experienced. Kindest regards, Simran K[redacted] Coordinator Customer Relations Department, Americas [redacted] Cathay Pacific Airways Limited [redacted] LETTER SENT TO [redacted]
[redacted]
[redacted] Dear [redacted], Thank you for your reply sent to us through Revdex.com. We sincerely regret any inconvenience caused to you. As you are aware, flight schedules are not guaranteed and are subject to change for various operational reasons . That said, we do make an effort to allow ample time for our passengers to plan their journeys before the departure date and advise our passengers of the change. Attached please find the snap shot of the email sent to you intimating about the schedule change . I do hope it helps to clarify our position. We value your support and thank you for giving us a opportunity once again to address your concerns. Please do not hesitate to contact me should you have any further questions. Kindest regards, Simran K[redacted] Coordinator Customer Relations Department, Americas [redacted] Cathay Pacific Airways Limited [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted] Thank you for once again contacting Cathay Pacific Airways on behalf of [redacted]. Reflected below is our correspondence with [redacted] directly to positively address his concerns and clarify the misunderstanding. Thank you once...

again for giving us a opportunity to explain our position. Please do not hesitate to contact us should you require any further questions. Sincerely, Simran K[redacted] Coordinator Customer Relations Department, Americas Cathay Pacific Airways Limited

[redacted]
[redacted]Dear [redacted],Thank you for once again contacting Cathay Pacific Airways on behalf of [redacted].Pursuant to your letter I reached out to our Marco Polo Service Centre team and am pleased to let you know that they have since contacted Mr. ** and told him that unfortunately passengers cannot withdraw miles from Asiamiles. They can however keep these miles for further use. This case is settled from our end. Thank you once again for giving us a opportunity to clarify our position. Please do not hesitate to contact us should you require any further questions.Sincerely,Simran K[redacted]Coordinator Customer Relations Department, AmericasCathay Pacific Airways Limited [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They have said absolutely nothing in response to my original complaint, which is that they post misleading numbers which cannot be ascertained BEFORE making irreversible transfers of points, which is essentially equivalent to paying money.
A)  Their defense rests on two very shaky claims.A1)  'As showing on the screenshots you sent,it shows a note below stating that the “ACTUAL REQUIRED MILES, FEES, TAXES AND SURCHARGED FOR ALL PAX WILL BE DISPLAYED ON THE MILES REQUIRED PAGE” '
Yes, however we customers are not allowed to access that "final page" until AFTER we transfer in our points.  As I mentioned in my intitial complaint, they use this false advertising practice to draw in our money, and then withdraw the actual offer. A2)  'The other screenshot shows a reminder in red where website error states that your miles are not enough, where I think the website message is clear and self-explanatory.'Again, they only tell me this AFTER I have sent in my points, where they are trapped.  Also, no, it is not clear or self-explanatory when you do not even say how many points are ACTUALLY needed.  For that, I had to call in multiple times.B)  Supplemental to my initial complaint, I would like to add the attached screenshot.  You can see that "before the final page", there are already differing quotes on Asiamiles required for different flights.  Not only the 60k I originally sent, but also flights for 72k, 115k, etc.  This shows that they have prce differentiated BEFORE the final screen.  How can a customer know that those are not real prices?C)  Business claims to care about the customer, however, refuses to return my transferred points despite the fact that it is no "cost" to their business.  I transferred points into their system based on their misleading (and I would call fraudulent) system.  If they care as much about customer experience as they say, why don't they just let me have my points back?  It's not like I am asking for a $1500 refund on a flight I already took.  I just want the $1500 worth of credits that I put into your system back, what's the reason to give me a hard time about that?  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] Dear [redacted], Thank you for contacting Cathay Pacific Airways on behalf of [redacted] [redacted]. I appreciate this opportunity to review his concern and clarify our position. Per our records [redacted], travelled with us in 'Q' class as...

follows: [redacted] Ticket number[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] As both Cathay Pacific and [redacted] belong to the oneworld alliance, members will be able to earn miles in the host programme on qualifying flights and fares on both airlines. However, due to the different agreements amongst partner airlines and the relevant Frequent Flyer Programmes (FFP), some of the subclasses on Cathay Pacific flights may not be eligible for mileage accrual to [redacted] FFP. Specifically, please be advised that in the United States and Canada, only those passengers who travel in certain economy fare classes are eligible to earn AAdvantage miles. These classes generally consist of the Y, B, and H classes. Other economy class fares are not eligible for AAdvantage miles because they are either highly discounted fares or promotional fare tickets. These classes generally consist of the K,M,L,W,S,G,N,Q and V class fares. This information may be found on Cathay Pacific Airways and American AAdvantage's respective websites. Regretfully, based on the above, you did not travel under valid fare classes qualifying for mileage crediting towards your AAdvantage account. Accordingly, I am sorry, but we are unable to credit to your AAdvantage account mileage for the flights flown. Next, for the convenience of our passengers who book online, please be advised that our internet booking engine will also advise our passengers upon booking whether the ticket fare is eligible to earn AAdvantage miles when a passenger purchases his ticket online. In closing, we apologize for any unintended disappointment to [redacted]. Thank you for giving us a opportunity to clarify our position. Please do not hesitate to contact us should you require any further assistance. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satified, I did speak with the Manager from the Maintence team and was told that he would contact me with an appointment date for the contractor.  I was never contacted which means I didn't know the date he was coming or even my apartment until I looked at the mess in my home. The issue was never address that I provided a cell phone number where I could be contacted when I originally called the office to speak with the Property Manager, the leasing agent took a message(Josh)  with my cell phone number and she kept calling my home number  which I never provided them with, leaving messages.  I get the message after business hours so that's why I always provide my cell number.  I called the office back after she left 3 messages on my home answering machine and gave the correct phone number on 9/18/14 to a Leasing Agent.  
The Property Manager called my cell phone today 9/23 and state to me that she doesn't call back when she receives a complaint, she follows up with her team first and that's the way she runs her operation.  I expressed that I gave the correct contact number and we did verified that correct phone number.  Property Manager never addressed the situation about the mess in the apartment, the entry in the apartment without my knowledge, incomplete work order and toilet issues.  She kept talking over me when I was trying to address the issue, repeatedly expressing how things are done when she addresses situation that come about in the office.   We didn't come to any agreement or resolution.  The issue still stands the same.  I have contact Ellen at the Corporate Office and left a message to speak with her due to the agressive behavior from the Property Manager and no resolution. 
I discussed with Ellen from the Corporate Office on 9/18 a member from the Maintence Team entered my home previously in March 2014 for a work order without my knowledge and the only way I knew they were in my apartment, they broke my blinds. I addressed that issue with the office team and they came to replace the broken blinds.  It seems to be a pattern with the Maintence Team entering apartments without anyones knowledge and the Office Teams makes excuses and covers up for them.  The issues needs to stop, residents privacy is being invaded and have to adress issues to a hostile Management Team. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not receive any said email. The only email I ever received was the confirmation of my booking in April 2015. And the only correspondence I ever received after the initial booking was the reminder of my flight details in Oct.** and **. I will like to have a copy of the said email that they supposedly sent me in September. They could have called also.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I personally spoke with Ms. [redacted] at 10:00 a.m. on September 19th, 2014...

about the concerns she is having with our community. It appears that the contractor we hired to replace her kitchen tile was not thorough in cleaning up his work and he used some of Ms. [redacted] paper towels. I will call this company and speak to the supervisor about the issue. I also offered Ms. [redacted] the option to go to the office and pick up two free rolls of paper towels from our maintenance shop.
I reminded Ms. [redacted] that she must request an appointment each time she calls in a service request if she does not wish for maintenance to be in her home without supervision. A member of our corporate maintenance team was in her apartment to inspect her tile and the reason he did not leave the slip of paper from the service form was because he spoke to her in person about his follow up process. He also informed her that he would be sub-contracting the work and it would be completed soon. On the complaint form it states that the problem occurred on 3/3/14 but the circumstances we discussed were from the past two weeks.
We have a new maintenance supervisor and I have instructed him to call Ms. [redacted] and discuss any further concerns she has at this point.
It is always our goal to maintain excellent customer service and we will work together to resolve Ms. [redacted] concerns going forward.
Sincerely,
Ellen [redacted]
Area Manager
Pedcor Management Corporation

We explained to the customer that the temporary registration sticker that we put in the window of the car is good for 90 days. DMV gives a 90 day window from the date of sale to take care of the DMV paperwork. DMV gives us this window so we can gather necessary paperwork needed to process the...

paperwork. We have explained this to the customer and we even gave the customer a license plate cover so he wouldn't get pulled over again. We also explained to the customer that we were unaware of any armed robbery committed in the vehicle. The vehicle has been in our inventory for over a year. Also if the car was in a robbery the police would have taken the vehicle because it would be a part of evidence. The customers car did not get confiscated by police nor did the police give the customer a ticket for registration being invalid. We are well within our 90 day window to get the paperwork processed.