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Farm Business Consultants Inc.

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Reviews Farm Business Consultants Inc.

Farm Business Consultants Inc. Reviews (7)

Complaint[redacted] FBC has for the last two years been extremely lacks about delivering a service in a timely manner regardless of any thing I do to assist them. They refuse to communicate right from the owner/ president ([redacted]) to [redacted] who is handling my file. [redacted]. They insisted on prepayment and offer no refund. [redacted] Desired SettlementGet my 2015 financials to me NOW Business Response We acknowledge the complainant's assertion the Review Engagement took longer than we had anticipated or would have liked. Even in acknowledging the complainant's assertion on the timeliness of the delivery of the Review Engagement, we must state that there were mitigating circumstances in relation to the complainant's source documents that we could not have foreseen at the outset of the process. We are unaware of the refusal to communicate with the complainant as Mr. [redacted] and Mr. [redacted] were in communication with complainant on outstanding matters as well as other persons within our firm. The complainant was advised that we would provide the Review Engagement by July 15, 2016 and the same was provided electronically July 8, 2016 with physical information forwarded by courier July 11, 2016. We believe that this matter is closed at this time.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted]. [redacted]I talked with [redacted], he got back to me after filing my complaint with Revdex.com. I only wish I had talked to him two years ago when this whole situation began. Possibly he could have motivated his staff at that point. [redacted]

Over the past 2 years I've paid thousands of dollars to FBC and not a single tax return has been filed. Now I have CRA calling me I want my money backIn the summer of 2014 I had met with a consultant working with FBC and he explained to me about their range of products including bookkeeping, estate planing, taxes and audit protection. I signed up and approximated my yearly earnings and was charged based on that. He said once its all figured out there would be an adjustment and set up a payment plan, asked me for all post dated cheques split up the cover the full amount of something like $5000 total after we signed the contract. A couple of months later nothing had been done and I had to cancel some of the cheques I gave them because I did not have the funds. I phoned FBC and told them I couldn't get my books done myself which I was trying to do with quick books and I needed someone to come out to look at them or do them for me and the lady said there was going to be an extra charge for that. I hesitantly agreed and about a week later a man came to my house to collect some information and I thought he was there to help me with my books but he said he could not do them and told me he could not do anything further until I had all all the books done. He was there for maybe an hour and asked me some questions about the corporation and when I tried to show him my files he just glanced over it briefly and put them aside. When he was done he asked me for replacement cheque to cover the canceled ones, which I provided hoping things would start getting done. After he left no one came to do my books and months later I called FBC and told them the situation and again the same person came over and he couldn't do much because I still didn't have my books done so I asked him if he could at least do my personal income tax for my wife and I which he collected some documents and information and told me to keep entering information into quick books so that he could do my corporate year end, he left with another cheque that he insisted I give to cover another cheque I had to cancel. That was the last time I saw this person, In the summer of 2015 I called FBC and told them again how nothing was getting done and it was a year later and they told me that I needed to pay more money and they were not going to do anything until I brought my account up to date. I asked for information about how much money I sent them and later I got an email that looked like a bill and an outstanding amount owing! They never even provided services that even amounted up to $5000. Over the past 6 months ive been calling them asking for a refund minus the services for the personal taxes they performed for me and I keep getting that they can do my books and taxes for me and get everything caught up but I just need to give them more money, and now for the 2016 year! [redacted]. I finally got a hold of [redacted] and when I asked him for a refund he told me that I signed a contract and I still owe them money! [redacted]. [redacted]! I finally received a letter from [redacted] that pretty much said they don't have a cancelation clause in their contract and as such I will not be getting a refund. Then he invited me to come in and get my taxes done from the money I already paid!!!! [redacted] I can't do my taxes because my books aren't done and I'm not a book keeper or an accountant to get them done and bring them into their office to get my taxes done! So for me to even receive the service I paid them for I am going to have to hand over more money? FBC you haven't provided anywhere near $5000 worth of services for me, I want my money back. Desired SettlementI would like my money given back. [redacted]Business Response [redacted]As the complainant is aware, FBC operates on an annual taxation year membership under the FBC Membership Agreement. The complainant entered into a 2015 Membership Agreement for a fee of $4,714.00 plus an additional fee of $2,828.64 for the completion of a prior year (2014) corporation yearend. Throughout the period of October 18, 2014 through to April 20, 2015 FBC the complainant did not pay the required fees for the Membership to be in a current state. The complainant provided cheques that were returned by his financial institution for reasons of insufficient funds, the funds in the account being frozen, and the account being closed. FBC continued to attempt to provide the services under the Membership Agreement even though the complainant was not current due to the return of fees by the financial institution.[redacted], FBC has not requested any additional fees from the complainant at any time. FBC has merely requested that the complainant replace the cheques he had provided for his fees. [redacted], the complainant did not "cancel' any payments to FBC, but rather his financial institution returns the cheques for various previously stated reasons.The complainant brings forward the fact that he has not completed the required bookkeeping for FBC to be able to finalize the work under the Membership Agreement. The complainant is also aware that the fees paid to FBC do not include bookkeeping services. So that FBC could finalize the 2014 and 2015 personal and corporate tax returns, FBC has offered the complainant to complete the bookkeeping as well as the tax returns for the same years without the payment of further fees. FBC is operating under more than good faith in this matter. The complainant has rejected this offer in conversations with FBC as he felt that he could get it done cheaper with another service provider. FBC continues to provide service under Membership Agreement through Audit Representation, Planning, and Consultation provisions. FBC has offered to provide Preparation services without the requirement to pay the additional fees outstanding nor the bookkeeping service fees and feel that we are taking extraordinary steps to more than meet our obligations under the Members Services Agreement.Consumer Response [redacted]As I stated in my original complainant I am not a bookkeeper or accountant and because my lack of proper records some of the time frames might have been off, but the time frames were not the basis of this complaint. Never the less we are talking about almost 19 months between the dates of Oct 18 2014 till May 5 2016 and ive received almost no services from this company![redacted] I am not trying to get anything for free, in fact I never received services amounting to the money I paid. I phoned and tried to get my books done and get my year end done over the past year and a half but FBC was unwilling to start anything unless paid in full. Even their representative could not do anything for me because my books were not done, if they had the best intention of helping me and getting my books done and working with me than why was it never done? [redacted] I just wanted to get my books and taxes done, it never happened so I would like my money back. [redacted] Final Business Response [redacted]- Mr. [redacted] has provided FBC with several payments returned by his financial institution for the various reasons of insufficient funds, funds frozen, and account closed. In light of these returned payments we can only surmise that Mr. [redacted] has not dealt with FBC in good faith as he has failed to keep his Membership current with FBC- FBC has been unable to provide the services requested by Mr. [redacted] as the same has failed to complete and maintain proper books and records.- FBC has offered to prepare the required books and records for Mr. [redacted] without additional charge even though bookkeeping was not part of the services contracted for with FBC.- Mr. [redacted] has reused FBC's offer in the point above as Mr. [redacted] stated to the writer the main reason he wishes FBC to refund his fees is that he believes he can have another firm complete the work for a lower fee.[redacted]FBC will refund the net fees of three-thousand-seven-hundred-ninety-four-dollars-sixteen-cents ($3,794.16) including taxes upon receipt of acceptance of this amount as full, sufficient, and final settlement of all matters between Mr. [redacted] and FBC.[redacted]Final Consumer Response I received a cheque from FBC today, June 15, 2016.

Complaint[redacted]For personal Income Tax, FBC prepared our income tax from 2010 until 2013. In January of 2014 I was contacted by Revenue Canada regarding my wife and my personal income tax. According to Revenue Canada our 2013 personal tax returns had not been filed. I had copies of the returns supposedly filed by FBC. After contacting FBC they told me that even though the returns had not been filed even though they were completed and the services paid for. It was at this time when I asked FBC to send all our personal and corporate records to our new accountant, [redacted]) and not to prepare our 2014 corporate year end. Since all services had to be paid 12 months in advance, I asked for a refund of the prepayment $4182.2 paid August 8, 2013.I was informed that no refund would occur because FBC already had begun some work on our corporate tax return. In October of 2015, I received another notice from Revenue Canada stating that between my wife and myself owed an additional $17000 approximately of income tax. This was due to dividends to my wife and myself declared on T-5 forms submitted by our corporation in the 2014 tax year and not declared on our personal income tax. After investigation, I was surprised to find the missed T-5 forms were not filed by our current accounting firm, [redacted] but rather by FBC. The T-5's were additional forms filed without authorization from our corporation. FBC had not prepared our2014 corporate year end and were not authorized to. The T-5's were also submitted to Revenue Canada by FBC months after the deadline. At this time Revenue Canada has our file under revue after our current accountant [redacted] requested the T-5's filed by FBC be removed. The T-5's filed by FBC in no way reflect the 2014 dividends that were actually declared to Revenue Canada and filed by [redacted] through T-5's. Neither Myself or [redacted] can understand where FBC derived the amounts from. Besides the inaccuracy of FBC's T-5's FBC filed them without information as FBC had not completed the 2014 corporate return and did not have authorization to file any information with Revenue Canada our personal or corporate behalf.[redacted]Desired Settlement$4,182.2 for moneys paid to prepare and file personal and corporate 2014 income tax. Business Response FBC provides the following Without Prejudice response to the complainant:FBC provided the complainant with the 2013 T1 General Income Tax & Benefits returns in accordance with the FBC Membership Agreement. The returns were mailed to the complainant with a covering letter that contained the following information: Canada Revenue Agency requires Tax Preparers like FBC to electronically file (efile) all 2013 Individual Income Tax Returns. In order for us to properly efile your return, please sign and date the following documents and return to FBC in the envelope provided AS SOON AS POSSIBLE in order to avoid late filing penalties and any other delays. EFILE Information Return for Electronic Filing (T183E) - Parts D and E.We have reviewed our records and can find no record of the complainant providing FBC with the requisite T183E to complete the EFILE of the 2013 returns. The choice to not return (and to take under their own responsibility to physically file the returns) the executed T183E to enable the EFILE lays solely with the complainant. FBC has met the terms of the Membership Agreement in the provision of the tax returns with the request for the execution of the T183E to EFILE the returns. FBC is prohibited by Canada Revenue Agency (CRRA) to EFILE any returns without the requisite T183E.In response to the matter of the 2014 T5s and T5 Summary filed by FBC on behalf of the complainant for the 2014 taxation year, this was done merely as a courtesy based on the information on hand. This was done so as to preclude the complainant suffering the assessment of any penalties by CRA. It should be noted that the T5s and T5 Summary were canceled with CRA on March 2, 2015 in light of the complainant requesting another service provider provide these services. We are unable to comment on why CRA would this information would remain on file for some months after the cancellation was requested by FBC.In relation to the refund of FBC Membership Fees, it should be noted that this is not a payment of fees in advance, but rather the fees for the FBC Membership Agreement for a taxation year. It should also be noted that there is not a provision for refund of fees within the Membership Agreement.There were in fact no fees paid by the complainant for the 2014 taxation year and that the last fees paid August 13, 2013 were in fact for the FBC Membership Agreement for the 2013 taxation year. We have reviewed the document on file and the same clearly indicates the Renewal Application for the FBC Membership as 2013.The complainant and FBC ended the professional relationship after the 2013 taxation year as the complainant refused to take specific actions to bring their corporate shareholder loans in compliance with the Income Tax Act. FBC was unwilling to provide any finalized services for the 2014 taxation year in light of this fact. The complainant advised that they would utilize the services of another accounting firm in light of FBC's position on non-compliant shareholder loan accounts.As FBC has met the requirements of the Membership Agreement, coupled with the fact no fees were in fact paid for the 2014 taxation year by the complainant, a refund of fees is neither warranted nor forthcoming in this matter.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Regarding the T183E forms not being signed and sent, the forms were sent to FBC. Where they ended up I cannot answer. [redacted]s. Over six months had lapsed without FBC making an effort to notify myself about not receiving the T183E form. How would I know they did not receive them. [redacted]Contrary to FBC's statement regarding the 2014 T-5 filing, FBC did not file the T-5s until May 19, 2015 which is long past the deadline. [redacted]. I have the Canada Revenue T-5 return status to prove this. FBC also filed an ammended T-5 April 10 2015 which again does make any sense. I am really puzzled as to what information FBC had to generate a T-5.It was myself that ended the relationship with FBC, not the other way around. In the first year of dealing with FBC, their representative told me that by roling farm assets into the corporation I would realizing significant tax savings. This turned out to be bad advice since there was debt against the assets. The next year I was told by FBC that I had a significant tax problem personally because of the shareholder loan that accumulated because of the rollover advice. As a result of the bad advice, constant turnover of personal at FBC and the failure to file our personal income tax I advised FBC that I am terminating our relationsip prior to the completion of the 2014 returns. At no time did they ever refuse to continue on with their services. [redacted]Final Business Response FBC Response to Complainant RebuttalWe have reviewed the submission by the complainant and provide our response in the points that follow:1) T183 Forms: At the initiation of E-Filing of tax returns FBC left the matter of submission of T183s or actually filing the physical tax returns in the hands of our Members. FBC has since changed our policy and no longer accords clients the ability to opt out of E-Filing and a follow-up / tracking system is in place for T183 forms as well as the E-Filing of the tax returns. It should be noted that as FBC operates on a more all-inclusive Membership model, where we do not "charge for a filing service".2) FBC prepared and sent T5s and T5 Summary to CRA February 18, 2015 and a subsequent letter of cancellation of the dividends was sent to CRA March 2, 2015. These dividends were based upon the information gathered from the complainant as FBC continued to act on behalf of the same in good faith that the complainant would be renewing the FBC Membership for the 2014 and subsequent year. We have no further records of dividends being issued by our office. The complainant may be confusing the T5s and T5 Summary with T4s and T4 Summary that were filed by FBC as a courtesy for the complainant. The complainant contacted FBC in relation to this matter as his new accounting firm was addressing the matter. FBC offered to take the necessary steps to cancel the T4s but the complainant advised that he had already taken this action. The T4s were prepared from the same information previously mentioned in this point. Under the terms of our Service Guarantee, if the T4s and T4 Summary or T5s and T5 Summary were not filed within the prescribed legislative timeframes FBC would have reimbursed an active Member any penalties assessed.3) While we are unable to respond directly to the complainant's statements in relation to tax advice, rollovers, and shareholder loan issues, (due to confidentiality) we are able to respond that the complainant is not providing a complete or accurate representation of the matters at hand. The largest contributing factor related to main issue - the negative shareholder loan - was not the result of Section 85 rollovers or bad tax advice, but rather the structuring and execution of purchase agreements in 2005 and 2010 whereby corporate funds were utilized to purchase shares within the corporation. As the complainant's previous accounting service provider did not segregate these purchases into a Section 15 loan the placement of these funds within this segregation at a later date could have been viewed by CRA as retroactive tax planning. It is noteworthy to the matter at hand that the actions related to the FBC prepared Section 85 rollover did in fact create a positive contribution to the shareholder loan. It should also be noted that these actions and agreements were completed prior to FBC being contracted to act on behalf of the complainant for the 2011 taxation year. As CRA was (and still is) taking a dim view of continued negative shareholder loans, FBC adopted the stance that in the best interests of our Members any and all negative shareholder loans must be brought to a positive or neutral position. It was at the time of FBC advising the complainant of the large dividend that would have to be declared for FBC to prepare the tax return and for the complainant to continue to be a client of FBC that the complainant terminated the services of FBC. The complainant is technically correct in his statement that it was his decision to terminate the relationship with FBC as it was his decision not to afford FBC the ability to complete the 2014 corporate tax return due to his refusal to assent to the dividend declaration.[redacted]

Complaint[redacted]Farm Business Consultants (FBC) has not performed their responsibilities relative to the contract that I paid them to fulfill. After two years of some difficulty, I was promised that I would be made happy with this new individual ([redacted]) who was assigned to my file. I therefore renewed my membership with the company on October 7, 2015. On March 31, 2015, [redacted] came and collected my tax information and left saying "I will be back before you know it." In late April, I phoned him and asked where they were with my income tax. He told me "I have no idea." He went on to talk about some confusion in the office as an excuse. He said he had turned in my information to his office. That afternoon, I phoned the office to see what was going on and was told that [redacted] had not turned my tax information in. As I described my unhappiness about this, I found out I was talking to [redacted]'s supervisor. She promised me that she would ensure that my taxes would be filed on time. I phoned her back a few minutes later and she told me that she was presently going though my tax information. I never heard anything from them. On May 1, 2016, I phoned to find out if my tax had been filed and was told that she wasn't in the office. In mid May, I stopped at their office. I asked reception to confirm that my taxes had been filed. She said "As of right now, they are not." I asked to speak with the manager who was also not there but I did speak with a [redacted] and I told him that I had never filed my taxes late before. [redacted]. I asked him to review the previous 3 years to ascertain that they had been filed correctly and he agreed to do that. Upon receiving a folder in the mail containing my tax information, I phoned and asked again if my taxes had been filed and the receptionist advised that they were waiting for my verbal permission to file. I told them to file the tax report. I also asked what happened to my wife's income tax return as no information has been received from CRA or from FBC. In late May, I took the 2013, 2014 and 2015 income tax returns and relevant books to [redacted]. He copied them and I picked up the originals that afternoon. The next week, I phoned him and he told me he hadn't gotten to it yet. As of today, I have been unable to determine the status of my 2015 income tax return and my phone calls to them have not been answered.Desired SettlementFinish the job relative to my 2015 income tax. I would also like them to send a letter to CRA admitting that they were responsible for the late filing of my return. [redacted]Business Response We apologize for the delay and break down in communication in regards to the filing of this members T1 return. As he has self employed income CRA does not consider a return late until June 15 ( not April 30). CRA has assessed his return and his refund check was mailed to him on May 31. FBC does state that we are responsible for late filing penalties as part of our Membership contract. If there were penalties levied FBC would take responsibility , as it was not late there will be none to discuss. We realize the Member would have expected his return faster and the responsibility for the delay rests on our representative not turning in the data collection in a timely matter. Corrective measures have been put in place to ensure this does not happen in the future. As such to compensate MR [redacted] for the issues he experienced late April I would be prepared to extend the term of his FBC Membership for the 2016 taxation year at no cost in hopes of rebuilding our business relationship with him. Consumer Response After reading the response from FBC , I have been trying to think what could give me any confidence that going forward would necessarily be better than what I have experienced in the past. I am ad yet unsure that my 2015 taxes were completed before they were filed. My wife and I have both received refunds now from CRA. Her tax information has not been returned from FBC. The individual that collected my tax information may or may not have completed his job before turning it in. His supervisor told me he hadn't turned it in but when I called a few minutes later she said she was running my file which may or may not have been completed. She also promised to file it before the first of May which obviously did not happen. I was promised last year that I would be very happy with the service I would get from FBC but the nightmare has just continued. [redacted] I appreciate that FBC has acknowledged that there have been problems but other than that they have offered to waive the membership fee, I have no remedy if we go another year and they have not improved their performance. I need to have them finish 2015 making sure it is accurate and complete.I need to have them agree to a remedial consequence to insure my 3016 taxes are filed accurately and on time if they fail to do it by mid April (15). Suggest they would pay for a different accounting company to get it done before April 30.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)February 20 is prior to when many papers for year end are required to be availabI dontle to tax payers. It is over two months before taxes need to be filed. I am not sure what position in the company is making this offer. [redacted] I have also taken all of my papers for the last three years into the FBC office in mid May so it is there to be rechecked already. Final Business Response In response to the complaint, once again we apologize for the delay. No penalties were levied and the terms of our contract have been completed. The previous three years will be checked in the office with the papers and results returned to the former Member prior to July 22.

Complaint[redacted] Our tax returns are filed late. The last one was filed 6 months late. The T5's were never submitted from this past year. There is a financial penalty for this. Work was performed at the time of the visits. THere was no preparation prior to. Questions were not answered that my accounting staff had. Adjusting entries were NEVER received in a timely manner. The last visit from them I was asked to continue with their service free of charge. [redacted]Desired Settlement[redacted]I would also like $1200 reimbursement for the late filed T5's as the fine is $100/month/T5 (there were two late filed).[redacted]Business Response [redacted]. [redacted]After reviewing the file the following was discovered in relation to the completion and filing of the complainant's corporate tax return:2012 - Mailed July 26, 2012 and filed July 26, 2012.2013 - Mailed June 19, 2013 and filed July 29, 2013.2014 - Mailed July 23, 2014 and filed July 31, 2014.2015 - Mailed October 29, 2015 and filed October 29, 2015.The only year in which a corporate return was filed late was for 2015 and this return was filed less than two months after the filing deadline. Notes on the file indicate that when the 2015 yearend was being completed the inventory stated on the client's records was recorded in a negative position. Since the FBC consultant was not available at the time the financial statements and corporate tax return were being prepared, the complainant was contacted to confirm the amount of inventory on hand as it appears the negative inventory on the client's records had been carrying forward and increasing year-over-year. As a result the finalizing of the financial statements was unable to be completed until we received proper inventory information. FBC did not delay the preparation of the return in question, but rather the complainant's bookkeeper was the author of the errors as well as the delay.With regard to the T5 filing, our records indicate the 2015 T5 slips were filed along with 17 other clients on February 26, 2016. We cannot speak to the internal workings of CRA with respect to their processing of T5 Summaries. However, if the T5s were not received on time the penalty would not be $1,200 as the complainant suggests. CRA has a relieving administrative policy where a flat penalty of $100 would apply in this situation. If, in fact, the T5s were not filed on time FBC will review any documentation the complainant may have in this matter. If the penalty is the result of actions attributable to FBC, we will reimburse the complainant the amount of the penalty.As an area of product differentiation FBC offers an in-house service where we visit with our Members in their home or place of business. As a result of utilizing an onsite service model, much of the information required to complete the work would only be available at the time of appointments. It would be difficult for any type of pre-work to the completed as FBC does not hold the Member's records within our offices.Without knowing the specifics of the questions from the accounting staff had we cannot comment on FBC's ability to assist with their enquiries. However, it is noted on the file that the client contracts a third party bookkeeper who has a restricted availability schedule.In relation to the offering of free service we had reviewed the file and determined before the last field visit that term of the Membership was not current. As consideration for the Member's perceived lack of service, our firm was willing to include two years of Membership for a single year Membership fee if they were to renew the Membership at that point in time. As the complainant states, they have not accepted our extraordinary offer. [redacted]

Complaint[redacted]fbc makes your company estimate its income for the first year of business We estimated our income at$500,00.00 our actual was$370,000.00 the said there fee is 1% of the companies income.They charged us 1% on the $500,000.00 at year end we had $370,000.00 in revenue they still charged us the full amount.There should be a refund of the difference between the actual amount and what we estimated.I have contacted the office several times still no response.We mentioned this to the FBC rep he told us he would ask his manager about it this was august 2014 we are still waiting for a responseDesired SettlementWe want the money refunded from the difference in what we estimated and the actual income plus interestBusiness Response FBC as now had the opportunity to review the matter at hand. The complainant has stated that our firm "makes your company estimate its income for the first year of business". As FBC operates under a full service taxation year Membership based upon the application of a formula that takes into account gross transactions, structure, and nature of the business we do in fact require new business to estimate their gross income, gross transactions, and gross expenses. We have reviewed the fees charged and will be issuing a refund in the complainant's corporation name in the amount of $516.00 plus taxes. [redacted] Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I don't accept there response we where charged around $5500.00 dollars on revenue of $370000.00 one percent is $3700.00 when I do my math it works out to more than $516.00 that they are offering and as far as contact with this company about this matter when I asked there rep [redacted] in august of 2014 I guess this is not contact I also call at least three times after that so the only contact was not July 2 2015 as this company states [redacted] would like to see the invoice for the other charges that make up the difference between what we paid and the 1% that FBC says the charge because it is more than 1% of your gross income WE were not made aware of any other fees.Final Business Response FBC's fee structure is not based on a percentage of business income. The fees are based on a formula that takes into account the gross income, gross expenses, and operating structure (proprietorship, partnership, joint venture, or corporation) of the proposed Membership. The fee structure cannot be based on a percentage of business income as the fees for less complicated operation structures would be in excess of what may be warranted. The formula utilized by FBC has been created in our over 60 years of business and therefore reflects the proper fees to be charged to our Members. The application of the revised gross income within our fee schedule calculation creates a net refund of fees of $516.00 plus applicable taxes. No additional fees have been charged to the complainant for the basic corporation Membership.

Complaint[redacted]In the last 3 years with FBC there have been numerous errors on our personal tax returns. We decided to switch accountants. When our FBC accountant came in Sept. and finished most of our October 2015 farm year end she said she would return in December to finish up. In December she returned and got the rest of the information. She then asked for $385.00 to finish the year end. (Cheque stub 1054, Dec. 22) This payment is over and above our 2015 annual contract fees. She also stated that our file would be handed in to the office early January after the new year. Nothing came in January. We made inquiries at the beginning of Feb and were told it would be mailed to us within a week. Nothing came.The next week after this we called our accountant. She said there were errors in the share structure changes she made during the year and it was being sent to corporate to be sorted out. After this she would not return any of our calls. When we called the office they would tell us to leave a message and she would call us back. She never did.At the end of March we went to the office in Regina and inquired of the supervisor. He said he would talk to the accountant and get back to us. No one got back to us.April 18, after repeated calls to the office, I talked to our accountant's supervisor. He informed me our accountant did not have all the information she needed, but now she did and it would be done the next day. Then the office would look it over and get it to us by April 30. When I inquired about our own taxes being late this year because they did not provide our information he told me our personal T4's and T5's had been mailed out. When I said they had not he said he would email them to myself April 20. I have not received them.[redacted] Desired SettlementFinish our files correctly and get them to us. Refund the money we paid in Dec and/or cover the late filing charges and interest charges we will incur with the CRA because our files were not given to us in good time. [redacted]Business Response We apologize for the delay in the processing of the return. The delay was in part to the complications of a corporate share redemption structure change. FBC states in the contract that if any penalties arise from the filing of a late return due to our error we will reimburse the Members that fee. As the return was sent before the deadline of April 30 and the payable advised ( in form of email April 29) there will be no interest or late fees associated with the filing. There however could be installment interest which payments should have been made throughout the year which are not FBC's responsibility. I once again apologize for the delays associated with the filing of this complicated returnConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They attribute the delay to complications of a corporate share redemption structure. In viewing our copy of the Corporate return sent us, they did not even change the share structure from 2014 year end to 2015 year end to reflect the changes that were made (through our lawyers) to the share structure. [redacted]Final Business Response Our position remains the same, Any adjustments required once validated with documentation will be performed by us at no additional charge.

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Description: Tax Return Preparation, Bookkeeping Service, Accounting Services

Address: 635 Henderson Drive, Regina, Saskatchewan, Canada, S4N 6A8

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